Cromwell House Care Home

As a nursing sister for the NHS for the last thirty years, I am very impressed with this care home's care and attention of my father-in-law.

Have not been coming long, but what I have seen so far is it is a very, very well run place and very nice. My friend seems happy here. We call in a hotel for the elderly. I think she is going to love her new home.

My mother has been in the care home since 28/03/2022, now her permanent address. Mum is well cared for and appears happy, even though she does not know where she is due to her dementia. The staff are accommodating to when any of Mum's five daughters have questions - re-care. Plenty of areas for Mum to sit down in comfort. The garden area is large but needs a little bit of love and attention; maybe ask for some volunteers to help. Overall, I am happy with the care my mother is given.

Kind, professional, thoughtful and going the extra mile. The carers work hard alongside the great volunteers and nurses to make Cromwell House Care Home a home from home. The food is wholesome and the freshly battered fish on Friday is a big hit with Mum. Crucially, we feel Mum is safe here and very happy. The gardens are lovely and we intend to buy a rose bush for it. From the wonderful manager to the maintenance man, the fabulous receptionist/hairdresser, this is a great team! Highly recommend.

The staff at Cromwell House have taken excellent care of my mother since she arrived. Despite the complications of covid 19 they have done their best to insure we have had regular pod visits and when that has not been possible we have had FaceTime visits. My mum loves the food and the staff and seems to have settled in well. Huge thanks to all of the staff.

Went to my weekly meeting to see my mother. Only 20-minutes allowed a week due to covid19, but now in glass partitioned room with speakers. Was good not to have to wear a mask this time. Very well organised and set up. Mum has dementia, but this week did remember me. I have been visiting for two and a half years. Out of covid, Mum has had good, friendly care. Little things I have to organise ie footcare and hairdressing I book for Mum and pay extra for these, fees very high. Many foreign-speaking staff, nice but language difficulties.

Thank you all at Cromwell House.

What a sad welcome to this building. There are many weeds, which makes the grounds look tatty and uncared for. Lots of mess in the main garden. First impressions are really important and this needs improving hugely at this site.

The Manager and all the staff have shown outstanding care, empathy and understanding towards our mother and us, her family. They are a happy and knowledgeable team who work extremely hard. The building and the garden could do with some tlc, but this care home is a real home for our Mum. She is safe loved and cared for. We couldn't ask for more.

Cromwell House care home is an excellent care home. The level of care is very good. The staff are very diligent and hard working. They are also very welcoming to residents' families. I would thoroughly recommend this care home.

Grateful thanks from myself and my family.

She is warm, safe, well fed and cared for. Above all, she is happy which is all I can ask.

An excellent care home where my mother was wonderfully looked after for four and a half years. I cannot praise the staff and management for their skill and compassion to my mother and to the family. Thank you.

My mother was a resident at Cromwell House until she recently passed away. I have nothing but praise for all the staff and facilities. The home is beautifully clean and the meals are hotel standard. The nurses and carers couldn't do anymore for my mother than they did. Thank you all very much.

My 82 year old Mother moved into the Cromwell House Care Home in October 2015 following an extended stay in hospital. Her health had been slowly deteriorating over a period of years and she was finally unable to care for herself at home. Within a six week period of being at the Cromwell there was a marked improvement in her overall health, both physically and mentally. Since this time she has continued to gain weight and she really enjoys the home cooked food - and they cater for her diabetic food requirements very well.

She has a very pleasant room which overlooks the garden and is able to take visitors into the communal lounges which are beautifully decorated. In my opinion, the Cromwell has a very homely feel and the staff are always friendly and helpful. They know my mother's likes and dislikes and encourage her to take part in the activities. I now feel that I can focus on a mother daughter relationship and am able to take my Mum in her wheelchair into the high street for lunch/afternoon teas etc. I am looking forward to the summer months when we will be able to sit in the beautiful garden.

Thank you to all the staff for making the transition from home as smooth as possible and for all your very hard work.

Both my parents were residents at Cromwell House and both died at the home. There are no words to express how impressive the care was.

The environment is like a hotel, the food, according to Dad, "too good and too much", the rooms are spacious and well equipped and the garden is lovely. The best thing about Cromwell House is the staff. Not only do they provide excellent care but they do so with the utmost kindness, compassion and good humour.

My mother was very frail for the last few months of her life and the gentleness with which the staff handled her brought a lump to my throat. She was very poorly for the last few days and couldn't have had better or more sensitive care.

The staff not only looked after Mum but they cared for me too as I sat with her for over a week. Meals were offered, endless cups of tea delivered and kindness was on tap. My mum died in a rose scented, quiet, dimly lit room, swaddled in a nest of pillows and surrounded with love.

Right up to the end she constantly said how happy she was at Cromwell House and how kind the staff, without exception, were to her. Living at Cromwell House made the end of my parents' lives comfortable, content and dignified. It was the perfect place for them and I really can't recommend it more highly.

Excellent though every aspect of Cromwell House and the care it offers are, it is the people who work there who make it so special. They consistently go the extra mile.