Thames Road, Huntingdon PE29 1QW
Primrose Hill Care Home provides a homely environment that supports a good communal atmosphere and wide range of daily living choices, within which skilled carers achieve professional and person-centred care.
Provision is versatile and can make a difference to many lives, with carers being welcoming to loved ones and regularly assessing residents' needs for any developments.
Families can enjoy the peace of mind of knowing their loved ones are in safe hands.
Group: Abbey Healthcare
Person in charge: Carol Wilson (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 21+.
Single Rooms: 60
Shared Rooms: 0
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
On site Parking
Latest Care Quality Commission* Report on Primrose Hill Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.1 (maximum of 10) for Primrose Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Primrose Hill Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.722 for Primrose Hill Care Home is calculated as follows: ( (9 Excellents x 5) + (13 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 36 Ratings = 3.722
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.417 Points relating to the number of positive Reviews for Primrose Hill Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Primrose Hill Care Home has a Review Score of 7.1 (7.139) from 3 Reviews
Review submitted from a Postal Card by Alan S (Son of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Since the new management team arrived I have been increasingly happy with the way Primrose Hill is run and with the improvements they are making across the board. There's a lighter atmosphere somehow. The recent Christmas lunch was of superb quality, the staff worked tirelessly and the atmosphere was happy and friendly; no-one would have felt left out. The entertainment afterwards was infectious and the residents clearly loved it. This is just one example of how Primrose Hill is progressing.
How likely would you be to recommend Primrose Hill Care Home? Likely
Review submitted from a Website Submission by Stephen P (Father-in-law of Resident) on Sunday 24 December 2017. Relates to February 2017.
I have known 2 people who were residents of Primrose Hill. The staff who work here are friendly and helpful. On their own they deserved good.
The problem is the management.
The managers of the Home were reasonable but there was a lot of change so little continuity. That was not helpful. So the staff have to be called 'poor' on the whole.
The real problem lay with the people in Group who owned the Homes of which Primrose Hill is one and those appointed to oversee the Homes. They were difficult to contact and when any significant problem arose they made polite noises but did nothing. When they were challenged about their lack of action they acted in ways that made the problem worse, not better.
The MD of the organisation made no response at all to any communication.
How likely would you be to recommend Primrose Hill Care Home? Extremely Unlikely
Review submitted from a Postal Card by G N (Nephew of Resident) on Monday 24 July 2017. Relates to July 2017.
All staff and management have looked after my wife's aunt with utmost care and compassion. They could not do more if they tried.
How likely would you be to recommend Primrose Hill Care Home? Extremely Likely
There are currently no awards/recognitions posted yet for Primrose Hill Care Home
There are currently no Care Home Idol entrants who have performed at Primrose Hill Care Home