Primrose Hill Care Home

Thames Road, Huntingdon PE29 1QW
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9.6 32 Reviews
  • Primrose Hill Care Home, Huntingdon
Primrose Hill Care Home takes pride in providing a a service that focuses on great care.

The care home is located a residential area very close to the town centre in the historic town of Huntingdon, with excellent road and public transport links.

The 24/7 dedicated care team of experienced nurses, carers and support staff is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment. They deliver a personalised care approach, tailoring care to your loved one's needs. They support residents to retain their identity, self-worth and independence. Care staff always take time to get to know residents really well and build strong relationships, this way, residents never feel alone or misunderstood.

The home also offers a range of professional services including GP and chiropody visits as well as an in-house hairdressing and beauty salon. The well-being team offer a social and activity programme for your loved ones every day, so they can build friendships and share new experiences.

No description can equal a personal visit, so get in touch to join them for a cup of tea, a meal or to take part in social activities.

The team at Primrose Hill is absolutely committed to caring for both the physical and emotional well-being of their residents in a safe, comfortable environment that your loved ones can call home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • Self-Funded Nursing Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

Additional costs for Hairdresser, Chiropody, personal newspapers.
Additional costs for staffing to support external appointments if NOK/family unable to support.

These prices are only a guideline, please contact Primrose Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Amanda Favell (Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Local Authority & NHS referrals welcomed
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting is permitted 24 hours of the day apart from at Protected Meals times. Please contact the service to ascertain times

Parking

  • On site Parking

Primrose Hill Care Home Reviews (32)

9.6

Primrose Hill Care Home has a Review Score of 9.6 (9.612) out of 10, based on 16 reviews in the last 2 years.
Over all time Primrose Hill Care Home has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Hill Care Home
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Total of 32, showing 1-20
Review from Shelley C (Sister of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We went to the Summer fete at Primrose Hill and what an afternoon, a lovely BBQ, well done chef. Entertainment was brilliant. Residents were in full swing and well looked after by staff. Such a lovely friendly home, one that I would love to go to in another 15 years. Well done all and a big thank you
from us all.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words, we are so pleased you enjoyed the day with us. There were lots going on and with the Deputy Mayor & his wife attending, chatting to everyone, was a lovely day :)

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Review from J B (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
When we arrived at the car home from hospital my mum was placed on the dementia floor as she had been in hospital with an infection and had a diagnosis of early onset dementia. This floor was too noisy for my mum to cope or recover. We waited in the toom for nearly 45mins waiting for someone to come
and see us to explain the process. During that time my mum was getting more upset with the level of noise. I spoke to the manager who was extremely understanding & helpful and moved my mum to a quieter floor that wasn't for dementia. The 1st nurse I met on that floor was lovely & couldn't be more helpful and was really warm & personal-able to my mum. The other care staff were also fantastic & within a couple of days mum was back to her normal self and I couldn't praise the care she was given enough & how attentive the staff were with the exception of 1 nurse who made it very clear she was not happy that my mum was on that floor & sadly was lets the staff down.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your review. So glad to have helped support in moving mum and settling her with out noise. reviews mean a lot to the team and will pass on the feedback.

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Review from Z S (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home with a very friendly atmosphere. It was so reassuring to see a smile on my dad's face every time we came to visit. So comforting to know he would be happy to stay again. Wonderful staff too!
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for you kind review, so glad Dad was happy with us :)

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Review from Carly C (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seeing my fathers face on visiting Primrose Hill, smiling and clean-shaven was enough to convince me he was happy as he could be, while always from home. Which has never happened before even with a live in carer.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind review. Very happy Dad had a positive stay with us.

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Review from Beverly S (Wife of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory, my husband was happy with the staff and care he received. He was always clean and presentable. He would be happy to go back when needed.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your review, it means a lot to the home & staff -glad your husband was happy with the care & welcome you anytime needed.

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Review from V M (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the day my husband moved into Primrose Hill care home, we have both been treated with the utmost care and support. The home feels like a real home from home. Everyone of the staff always has a smile and a kind word. I feel very grateful that my husband is now living in such a happy, warm and safe
place. Thank you all.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind & lovely review. This means a lot to the home and staff to know how well they are supporting. Thank you again

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Review from B S (Father-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primrose Hill is always very clean, friendly talkative staff, always polite and willing to help. Plenty of staff on each floor to cover the needs of everyone.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind review. This means a lot to the home and staff :)

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Review from B R (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Before our friend became a resident, we visited several homes in the area but were immediately struck by the welcoming atmosphere of Primrose Hill Care Home. After a settling in period, our friend appears to be enjoying life in her new abode and seems to get on with many of the carers particularly those
who like to have a laugh and a joke with her, yes, there have been highs and lows, but we have been impressed by how caring the staff are and treat those who suffer from dementia with dignity and kindness.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the kind review. we are so happy your friend is enjoying the home and has settled well. :)

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Review from S C (Son-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother in law very happy staying here she is eating so much better very friendly, kind, happy staff.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for you kind review, it means a lot to us all in the home. So happy Mum in law is doing so well.

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Review from W C (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for how mum is looked after. Mum is very scared of water and don't like showers but the staff here got her to have one and she said she felt so fresh after and they was so kind and made her feel at ease all the time. The staff on her floor are all so friendly and always
take time to tell me how she is doing.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words. its means so much to the team. So glad you are happy with the care provided.

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Review from S S (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff on all levels, clean, presentable at all times. Admin/reception area clean, friendly and welcoming. An upbeat feeling as soon as you walk in. Level of care high and always ready to listen and answer any questions. Most satisfied with all aspects
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

thank so much for your lovely revew. means so much to the home and team

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Review from T B (Wife of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As been with my wife as a resident all is excellent. Thank you for looking after my wife in such a kind way.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for your kind words, this is appreciated by our team. We are happy to support in any way.

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Review from S B (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a stroke and an extended period in hospital, my father was transferred to Primrose Hill in Huntingdon. From the moment he arrived he was treated with compassion and respect. All the staff I met were amazing and made my dad comfortable and managed his end of life care with great care and allowed
him to maintain his dignity. I cannot fault anything about the home. Myself and my family will be forever grateful for everything they did for dad and us at a very difficult time.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words, this means so much to the home and staff.

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Review from J B (Friend of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend for some while now and what has struck me at every visit is the caring staff. From management to cleaning staff, they have been friendly and helpful. Through good and bad times (my friend has dementia) they have provided support and quite a few laughs. They also keep me
informed about my friend.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful review. We are so happy you have confidence in the home for your friend. This means a lot to the staff.

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Review from Kelly C (Niece of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely afternoon with tea and cake at Primrose Hill Care Home. We had a lovely quiz with one lovely member of staff who made us all laugh, the residents had a blast. We had beautiful cakes, made by the chef. This care home is so warm and caring. My auntie absolutely loves it there, I can't wait
for the next one.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful reviews. We are so happy you enjoy all we do and love you attending all you can for your loved one. Thank you again.

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Review from R C (Relative of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing entertainment, food was lovely and homemade (well done chef), great raffle and prizes from people that donated. Would have been nice if family members could have drinks provided for next time. Can't wait for another entertainment day with the residents.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you R for a lovely review. I am so pleased you had a wonderful day & we certainly did too. I am so sorry you didn't have the opportunity to have a drink whilst here, we had jugs of Pimm's with the BBQ set up, we had a juice station set, a fresh cold water cooler and in the dining room we have the coffee/hot chocolate machine. We will keep you updated on our next entertainment day and would love you to join us again.

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Review from M W (Grandson of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is in Primrose Hill Care Home. I visit every week. I have found the staff amazing and caring. I have no worries about leaving my nan in such caring hands.
I'm not allowed to ay names but there is one small lady who looks after my nan and she is amazing with my nan. Very caring and very genuine.
Thank you to everyone at Primrose Hill.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review this means so much to the team here at Primrose, I will pass on the lovely comments.

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Review from Christopher A (Husband of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't find anything to complain about. Staff and management - very polite and helpful. My wife is being cared for very well - which makes me fee very confident she is there.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for the kind review, this means a great deal to the home and staff. We are all happy your wife has settled in with us.

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Review from Sheila M (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident here for nearly 6 years, through varying stages of dementia. She has been very well cared for at this home. Staff have been inclusive and respectful in terms of involving the family in her care. They were especially good through COVID, ensuring regular video contact and updated
on her condition regularly too. I recommend them for their care and consideration.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review Sheila, all at Primrose really appreciate the kind words.

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Review from Olly B (Son of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1, the staff have been both welcoming and helpful. My mum, of 89, was apprehensive to go to a home but the staff and surroundings have made it a very satisfactory experience. Great food, great living areas and the kindest of staff have given my mum a new lease of life and would thoroughly recommend
it to anyone.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review. I know this means so much to the staff and the home. So pleased Mum settled in so well.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Primrose Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.612 for Primrose Hill Care Home is calculated as follows: ( (127 Excellents x 5) + (42 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 183 Ratings = 4.612
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Amanda

Amanda Favell

Job Title: Home Manager Joined: 2018

Amanda has been at Primrose since 2018, first as a Deputy Manager and for the last year and a half, as a Home Manager.


She has been in healthcare for 17 years. Since then she has completed NVQ2 NVQ3 and completed NVQ5 management levels in Health & Social care.


Amanda has a passion for ensuring that high standards of care and compliance are maintained to ensure that Residents within her care receive the best possible placement tailored to their individual needs.


She and her team are dedicated to involving Residents and Relatives in the running of the Home and involving the Community in activities and events.


When Amanda is not busy at Primrose Hill Care Home, she is enjoying gardening, decorating, reading & spending time with her partner, 4 children & 2 Grandchildren.

Katie

Katie Williams

Job Title: Deputy Manager Joined: 2017

Katie is a registered Nurse & has been in healthcare for 11 years. Katie has been a Nurse, Unit lead, & clinical lead before becoming Deputy Manager at Primrose Hill.

She has her Nursing Higher Advanced diploma, Is a Basic Life Support trainer, has completed IPC lead training course & supports the home with Infection Control.
Katie is passionate about making smiles, and making a difference in people's lives and believes laughter goes a long way!


When Katie is not busy at Primrose Hill, she likes to sing, spend time with her dog Tye, go out for meals, football & is a Newcastle supporter!

Karen

Karen Claydon

Job Title: Office Manager Joined: 2018

Karen began her career as a Care Assistant in 2011. Karen progressed to A CHAP (Care Home Assistant Practitioner) as a support to the Registered Nurses, but in 2021 after a career change, she is now the Office Manager.


Karen has just completed the Business Administration course, with distinction!! & has a warm welcome to anyone greeted by her at Primrose Hill.


When she is not busy at Primrose Hill, she likes socialising, diamond art, walking, reading, and going away with her partner in their camper van to the seaside. Karen has 2 cats Jack & Sam who keep her busy when home!

Frequently Asked Questions about Primrose Hill Care Home

What types of Care is Primrose Hill Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose Hill Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Primrose Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Hill Care Home to the centre of Huntingdon?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Hill Care Home to verify any information. View our terms and conditions. Primrose Hill Care Home has an Enhanced Service - more info.