Primrose Hill Care Home

Thames Road, Huntingdon PE29 1QW
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9.6 32 Reviews
  • Primrose Hill Care Home, Huntingdon
Primrose Hill Care Home takes pride in providing a a service that focuses on great care.

The care home is located a residential area very close to the town centre in the historic town of Huntingdon, with excellent road and public transport links.

The 24/7 dedicated care team of experienced nurses, carers and support staff is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment. They deliver a personalised care approach, tailoring care to your loved one's needs. They support residents to retain their identity, self-worth and independence. Care staff always take time to get to know residents really well and build strong relationships, this way, residents never feel alone or misunderstood.

The home also offers a range of professional services including GP and chiropody visits as well as an in-house hairdressing and beauty salon. The well-being team offer a social and activity programme for your loved ones every day, so they can build friendships and share new experiences.

No description can equal a personal visit, so get in touch to join them for a cup of tea, a meal or to take part in social activities.

The team at Primrose Hill is absolutely committed to caring for both the physical and emotional well-being of their residents in a safe, comfortable environment that your loved ones can call home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • Self-Funded Nursing Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

Additional costs for Hairdresser, Chiropody, personal newspapers.
Additional costs for staffing to support external appointments if NOK/family unable to support.

These prices are only a guideline, please contact Primrose Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Amanda Favell (Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Local Authority & NHS referrals welcomed
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting is permitted 24 hours of the day apart from at Protected Meals times. Please contact the service to ascertain times

Parking

  • On site Parking

Primrose Hill Care Home Reviews (32)

9.6

Primrose Hill Care Home has a Review Score of 9.6 (9.612) out of 10, based on 16 reviews in the last 2 years.
Over all time Primrose Hill Care Home has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Hill Care Home
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Total of 32, showing 21-32
Review from M M (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred from hospital. My first visit was so good, I knew he was in the best place. Kind, caring staff. I could not have asked for more - always polite and friendly. His room was clean and the food was very clean. He was treated with dignity and such kindness right up to his passing.
In the short time (10 days) he was there it was like extended family who really cared for him. I cannot thank them all enough.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review M M, this means so much to all the staff and the home. It was a pleasure to care for your husband and support you.

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Review from Peter T (Husband of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As far as my family is concerned, we are very happy for my wife to be at Primrose Hill. Since she came here at the end of 2022 she has improved her well-being by leaps and bounds and she seems to be very happy.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for your review. This means a lot to the home and the staff. We are so pleased you and the family are happy with all at Primrose Hill.

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Review from Matt B (Son of Resident) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the care home for approximately 4 weeks and after a short period where she was quite upset and unsettled at the idea of losing her independence, she is now happy and very contented. The staff and management were very helpful and offered a lot of support to help Mum settle. I am extremely
impressed with the cleanliness and space offered by the home and Mum's room is very neat and tidy, with a lovely ensuite. I have seen the food that is provided every day and it looks very appetising and nutritious. There are plenty of activities to keep residents happy and the staff are all very friendly and willing to stop and spend time with people. My family and I are more than happy that Mum is settled here and would highly recommend the home to anyone looking for a caring environment for their loved one.
Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review. Gratefully received and I know will mean a lot to the staff at Primrose. I am so happy Mum settled in well with us.

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Review from Doreen W (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Primrose Hill Care Home very good. My husband is looked after very well, the staff are easy and good to talk to. Nothing is too much trouble, management is there if you need to talk about anything. My husband is happy and that is all I can ask for. Thank you to all staff at Primrose Hill. I could
not say anything about the activities as my husband is bedridden.
Reply from Helen Cooke, Regional Director at Primrose Hill Care Home

Thank you so much for your very kind review. It means so much to the Primrose team.

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Review from K S (Cousin of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, an excellent service is provided at this care home. Genuinely, all the staff members, especially the carers, are very friendly, caring and look after the residents with utmost respect and patience. Thank you so much to all the staff at this care home. Keep up the good work!
Reply from Helen Cooke, Regional Director at Primrose Hill Care Home

Thank you for your kindness. It means a lot to the team at Primrose. We always try to do our best for the lovely residents we have the pleasure in caring for.

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Review from Sally C (Wife of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the staff are very helpful and treat my husband with dignity and respect and treat me very well when I visit. The only thing is I find that a lot of his clothes go missing, even with his name on, maybe they come off in the wash.
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Review from Vince A (Son of Resident) published on 8 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home welcoming and open to any questions I had. The staff are friendly and able to offer news on my mother's time at the home. Hairdressers and chiropodists are available on request. There are activity sessions for all the residents and as my mother is not very mobile, due to her health
problems, they are keen to get her 'up and about' in the recliner pushchairs available so she can visit the TV lounge and garden when the weather allows. My mother is content and cared for at the home.
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Review from David G (Son of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have to say thank you for looking after my Dad for the last 20 months. A difficult and what must be a dirty, thankless task at times. I found the staff on the whole welcoming, helpful and would inform us of any problems/changes.
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Review from Beverley M (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers that look after my mother are hardworking and kind. I am very appreciative of their dedication and skills. However, I have observed that they are often understaffed and therefore overworked. I believe the staff to be Primrose's biggest asset and I sincerely hope that they are also valued
by management and their hard work is recognised and valued to ensure morale is maintained. The room needs updating, especially the bed and chair.
Reply from Carol Wilson, Manager at Primrose Hill Care Home

Thank you for your review. We would like to assure that staffing levels within the Home and the individual units are reviewed on a regular basis to ensure they are appropriate to meet dependency. This is overseen by the Senior Management Team to ensure compliance. Our Staff are very highly regarded and as a Home we have implemented incentives and awards to recognise the hard work and commitment given on a daily basis. We also have a schedule of redecoration which also includes replacement of furnishings and fittings.

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Review from Stephen P (Father-in-law of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have known 2 people who were residents of Primrose Hill. The staff who work here are friendly and helpful. On their own they deserved good.
The problem is the management.
The managers of the Home were reasonable but there was a lot of change so little continuity. That was not helpful. So the staff
have to be called 'poor' on the whole.


The real problem lay with the people in Group who owned the Homes of which Primrose Hill is one and those appointed to oversee the Homes. They were difficult to contact and when any significant problem arose they made polite noises but did nothing. When they were challenged about their lack of action they acted in ways that made the problem worse, not better.


The MD of the organisation made no response at all to any communication.

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Review from Alan S (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new management team arrived I have been increasingly happy with the way Primrose Hill is run and with the improvements they are making across the board. There's a lighter atmosphere somehow. The recent Christmas lunch was of superb quality, the staff worked tirelessly and the atmosphere was
happy and friendly; no-one would have felt left out. The entertainment afterwards was infectious and the residents clearly loved it. This is just one example of how Primrose Hill is progressing.
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Review from G N (Nephew of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and management have looked after my wife's aunt with utmost care and compassion. They could not do more if they tried.
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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Primrose Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.612 for Primrose Hill Care Home is calculated as follows: ( (127 Excellents x 5) + (42 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 183 Ratings = 4.612
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Amanda

Amanda Favell

Job Title: Home Manager Joined: 2018

Amanda has been at Primrose since 2018, first as a Deputy Manager and for the last year and a half, as a Home Manager.


She has been in healthcare for 17 years. Since then she has completed NVQ2 NVQ3 and completed NVQ5 management levels in Health & Social care.


Amanda has a passion for ensuring that high standards of care and compliance are maintained to ensure that Residents within her care receive the best possible placement tailored to their individual needs.


She and her team are dedicated to involving Residents and Relatives in the running of the Home and involving the Community in activities and events.


When Amanda is not busy at Primrose Hill Care Home, she is enjoying gardening, decorating, reading & spending time with her partner, 4 children & 2 Grandchildren.

Katie

Katie Williams

Job Title: Deputy Manager Joined: 2017

Katie is a registered Nurse & has been in healthcare for 11 years. Katie has been a Nurse, Unit lead, & clinical lead before becoming Deputy Manager at Primrose Hill.

She has her Nursing Higher Advanced diploma, Is a Basic Life Support trainer, has completed IPC lead training course & supports the home with Infection Control.
Katie is passionate about making smiles, and making a difference in people's lives and believes laughter goes a long way!


When Katie is not busy at Primrose Hill, she likes to sing, spend time with her dog Tye, go out for meals, football & is a Newcastle supporter!

Karen

Karen Claydon

Job Title: Office Manager Joined: 2018

Karen began her career as a Care Assistant in 2011. Karen progressed to A CHAP (Care Home Assistant Practitioner) as a support to the Registered Nurses, but in 2021 after a career change, she is now the Office Manager.


Karen has just completed the Business Administration course, with distinction!! & has a warm welcome to anyone greeted by her at Primrose Hill.


When she is not busy at Primrose Hill, she likes socialising, diamond art, walking, reading, and going away with her partner in their camper van to the seaside. Karen has 2 cats Jack & Sam who keep her busy when home!

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