Walsham Grange Care Home

My mum, who has Dementia, has recently been staying in the home for respite care for a few weeks and whilst she seemed settled, I found it very difficult to get through by phone to speak to her as there is only one phone between the residents. My mum has now had to be moved to a different home on a permanent basis and when my sister went to pick her up, my mum was sent out in just her slippers and no socks in freezing weather. She didn’t look as if her hair had been washed and half her things were missing or she had someone else’s, such as her nightwear. I had sent flowers to the home for Christmas which had not been put in her room nor did she leave with them? I think improvement is needed.

The staff are very helpful and caring.

I found all of the staff to be pleasant and very helpful. They looked after my father very well.

My dad, changed care home during the Covid-19 pandemic having not got the care required elsewhere. We can only compare the two homes and Walsham Grange we can't fault, the loving care and attention received was excellent without exception.

The staff at Walsham Grange are caring for my mother very well. She has settled in extremely well. Obviously coronavirus and all the restrictions have made spending time with her and helping her with daily needs, impossible. Our weekly visits and Skype connections are much appreciated though.

We came to see our parents today. What a shock I have never seen the entrance in such a disgraceful state. There was half eaten toast in a plant pot, cigarette butts over the floor and rubbish in the other pot near the door. The final straw was that mum and dad hadn’t had a bath for five weeks! This is unbelievable - something needs to be done. It was never like that when the previous manager was there. I will be following this up with their social worker. Not happy.

Mum has a nice room but is also able to use the sunny dining room, lounge and conservatory. There is now a new team organising varied daily activities which will be great for her. After a lifetime of being very independent Mum has settled in really well and we would happily recommend this home.

I have always found all staff to be friendly, professional and helpful. The home is always clean and tidy. The food is well prepared, presented well and of a high quality. Most importantly, my mother is happy to be there.

During the month of October there appeared to be a significant turnaround of staff which I imagine did not allow residents to gel with individual care staff. That said, I found the staff attending my wife to be excellent in every way.

Purely from my own observation, and I apologise if I am at fault here, but I felt that it would be appreciated if the manageress were to be more visible.

Whilst cost must be a key factor in staffing levels, one sometimes had to search for care staff over weekends.

Up to six months ago they had regular staff but now have so many agency staff which change so frequently. My mother has some dementia but likes to see familiar faces.

Staff always friendly and make you feel very welcome. Residents seem to be very well cared for, lots of tea and coffee on the go plus a wide range of regular meals. As regards to the home itself, some of the rooms look a little tired and well worn and some without windows or private bathrooms. We were, fortunate, my Mum had a room that had just been decorated so all is well.

Very kind staff to both my partner and myself. I am happy with his comfort and he is happy there too.

My mother's room offers her the level of privacy that she likes whilst giving her the ability to socialise and join in activities as much or as little as she wants.

But most of all, the reception, administrative and care staff couldn't be more helpful and friendly.

I am very pleased overall, with everything. My twin aunts have been here for 3 months now. One was very down and depressed when she first came but is so much better now with all the care and attention she has received. Much more like her old self now.

Mum went into Walsham Grange in November from hospital in a very poor state. The Grange worked very hard to improve her quality of life. At this time, we thought it would be for the long-term but dementia took its toll and it was not to be. Leading up to her final days, the care and support of all the staff both to mum and the family was of the highest order.

Caring staff - friendly atmosphere. My auntie enjoyed her time there.

In my experience, I have always found the rooms are always clean and tidy. Meals are well prepared and varied. Staff are very pleasant and kind. All in all, everything appears to be satisfactory.

The must be a difficult experience for staff on occasions. Unfortunately, father understands very little, is bed bound and doubly incontinent.

Staff are always pleasant and helpful. Any requests regarding Aunty are carried out promptly and willingly. The quality of care is excellent.