Walsham Grange Care Home

81 Bacton Road, North Walsham NR28 0DN
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9.2 34 Reviews
  • Walsham Grange Care Home, North Walsham
Walsham Grange Care Home offers a wide range of services however staff have a passion is to provide a 'home from home' environment for all residents, with the love, care and respect they deserve.

To achieve this, the home has a highly skilled, passionate team that is committed to delivering the highest standards.

The team consists of experienced caregivers who understand the challenges associated with complex conditions such as dementia, and have a wealth of knowledge between them.

Specialising in residential, dementia, palliative, post-operative and respite care; staff pride themselves in delivering first class person-centred care.

The team's primary focus is the residents. Staff always give residents the love and care they need while understanding the need to encourage independence.

Walsham Grange Care Home has close links with the community and has many healthcare specialists that visit the home regularly, such as GPs, chiropodists, dentists and opticians.

When it comes to activities, there is plenty to choose from for residents at Walsham Grange Care Home, which includes options such as exercise sessions, quiz nights, musical entertainment, movie nights, crafts and much more.

The care home is in a Georgian-styled building located in North Walsham - a quiet secluded location within easy access to the town.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1500
  • Self-Funded Residential Dementia Care: £1100 – £1500
  • RESPITE Self-Funded Residential Care: £1100 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1500

These prices are only a guideline, please contact Walsham Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Summersgill (Manager)

Local Authority / Social Services

Admission Criteria

  • Pre admission assessment undertaken to ensure needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (75)

Walsham Grange Care Home Reviews (34)

9.2

Walsham Grange Care Home has a Review Score of 9.2 (9.212) out of 10, based on 9 reviews in the last 2 years.
Over all time Walsham Grange Care Home has 34 reviews.

Overall Experience
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Date Published
  • 34
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  • 9
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Reviewer Connection to Walsham Grange Care Home
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Total of 34, showing 21-34
Review from Cherri H (Daughter of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
We came to see our parents today. What a shock I have never seen the entrance in such a disgraceful state. There was half eaten toast in a plant pot, cigarette butts over the floor and rubbish in the other pot near the door. The final straw was that mum and dad hadn’t had a bath for five weeks! This
is unbelievable - something needs to be done. It was never like that when the previous manager was there. I will be following this up with their social worker. Not happy.
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Review from A J H (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Walsham Grange for the last month following a hospital stay. This is a big step for her to move to residential care and we are extremely impressed with the way she is being looked after. The staff have been very helpful, caring and supportive.
Mum has a nice room but is also
able to use the sunny dining room, lounge and conservatory. There is now a new team organising varied daily activities which will be great for her. After a lifetime of being very independent Mum has settled in really well and we would happily recommend this home.
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Review from Ian C (Son of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all staff to be friendly, professional and helpful. The home is always clean and tidy. The food is well prepared, presented well and of a high quality. Most importantly, my mother is happy to be there.
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Review from Kenneth L (Husband of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the month of October there appeared to be a significant turnaround of staff which I imagine did not allow residents to gel with individual care staff. That said, I found the staff attending my wife to be excellent in every way.


Purely from my own observation, and I apologise if I am at fault

here, but I felt that it would be appreciated if the manageress were to be more visible.


Whilst cost must be a key factor in staffing levels, one sometimes had to search for care staff over weekends.

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Review from J E (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Up to six months ago they had regular staff but now have so many agency staff which change so frequently. My mother has some dementia but likes to see familiar faces.
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Review from Nigel B (Son of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff always friendly and make you feel very welcome. Residents seem to be very well cared for, lots of tea and coffee on the go plus a wide range of regular meals. As regards to the home itself, some of the rooms look a little tired and well worn and some without windows or private bathrooms. We were,
fortunate, my Mum had a room that had just been decorated so all is well.
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Review from Nancy R (Partner of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff to both my partner and myself. I am happy with his comfort and he is happy there too.
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Review from C D (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's room offers her the level of privacy that she likes whilst giving her the ability to socialise and join in activities as much or as little as she wants.


The weekly hairdressing offers a lovely pampering for my mother.
But most of all, the reception, administrative and care staff couldn't

be more helpful and friendly.
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Review from R T (Niece of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased overall, with everything. My twin aunts have been here for 3 months now. One was very down and depressed when she first came but is so much better now with all the care and attention she has received. Much more like her old self now.
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Review from Gillian T (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Walsham Grange in November from hospital in a very poor state. The Grange worked very hard to improve her quality of life. At this time, we thought it would be for the long-term but dementia took its toll and it was not to be. Leading up to her final days, the care and support of all the
staff both to mum and the family was of the highest order.
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Review from Derianne H (Niece of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff - friendly atmosphere. My auntie enjoyed her time there.
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Review from Mary B (Niece of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my experience, I have always found the rooms are always clean and tidy. Meals are well prepared and varied. Staff are very pleasant and kind. All in all, everything appears to be satisfactory.
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Review from Michael H (Son of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I try to visit my father at least once a week. He is in the advanced stages of vascular dementia. I have been appointed by the court of protection as his legal deputy.
My experience regarding Walsham Grange is positive. My father's room is always clean and tidy, the care assistants do genuinely seem
to care for him.
He is always clean and presentable, although I know he can be, at times, uncooperative - bordering on aggressive.
He now shows no sign of recognition, even of myself - being his regular visitor.
The must be a difficult experience for staff on occasions. Unfortunately, father understands very little, is bed bound and doubly incontinent.
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Review from Christine F (Great-Niece of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant and helpful. Any requests regarding Aunty are carried out promptly and willingly. The quality of care is excellent.
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Current Review Score: 9.2 (9.212)

Overview of Review Score

The Review Score of 9.2 (9.212) out of 10 for Walsham Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.712 for Walsham Grange Care Home is calculated as follows: ( (80 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 104 Ratings = 4.712
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Walsham Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 9 Positive Reviews ÷ 15 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Marie

Marie Summersgill

Job Title: Registered Manager Joined: 2019

Hi, I’m Marie, I have worked in adult social care for the last 12 years , starting out as a care assistant and working my way up to manager, during this time I have completed my level 5 diploma in leadership and management.
I have worked as part of the management team at Walsham Grange since end of 2019, we are constantly striving to improve and move the service forward.
I am dedicated to creating a welcoming and homely environment for both residents their loved ones and also our staff team. Creating a community where everyone feels valued and respected.

Outside of work I enjoy the outdoors and spending time with my horses.

Emma

Emma Wheatley

Job Title: Deputy Manager Joined: 2020

Hello I’m Emma I’ve worked at Walsham Grange for over 4 years first in senior position then progressing to deputy manager.
I have recently completed my level 5 diploma in leadership and management.
I started my career in adult health and social care when left school, I am passionate about providing person centred care to our residents and supporting them to lead an independent and fulfilling life.
I like nature and animals and enjoy writing poetry in my spare time.

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