The Gables Care Home

Thank you for your kind comments. Your mum was such a lively character and a joy to care for. I know as a family you have had a very tough time recently and I'm glad that The Gales was able to support both your mum and her family

Everyone at The Gables was enormously saddened by the events you have related. I am sure that you appreciate that we cannot comment on the outcome of the Police enquiry other than to assure you that we cooperated fully throughout. If I may, I would reassure you that we suspended the member of staff immediately whilst the Police completed their enquiries. We were not able to formally terminate their employment until the Police had completed their work. I thank you for having the kindness to mention at the end of your review that you are otherwise satisfied with the care we deliver at The Gables. Your aunt is a lovely lady and we are doing everything we can to ensure her continued stay with us is as comfortable as we can make it.

Thank you for your comments. Unfortunately, as you are aware, your mum does not always accept assistance with her personal care although we will continue to look at different ways of achieving this. The home is in the process of replacing carpets around the home with several of the communal areas already completed and I am hoping we can continue with this in areas requiring replacements. We have taken on board your comments around the cleanliness of the room and will ensure this is addressed as soon as possible.

Thank you for taking the time to write a review about The Gables. It is a shame that your brother only stayed with us a short time but I know he was happy and settled and it was a pleasure caring for him and getting to know his family better.

Thank you for your kind comments. We are always committed to providing care and support to both our residents and their loved ones in any way we are able to.

Thank you for your comments. I know your brother was loved and respected in the home. It was lovely to be able to facilitate him moving to be closer to you so that you could see him more often. I know that he really enjoyed living at The Gables and the special friendship he formed with one particular person.

Thank you for your comments, it has been a pleasure caring for your mum over the years and getting to know you and your dog on your regular visits.

Thank you for your review and bringing your concerns to our attention.
It's disappointing to hear about the problems you have mentioned as none of these were highlighted whilst your friend stayed at the home. Had we have known about your concerns at the time we would have done everything in our power to rectify them.
Our menus offer a wide variety of choices and we ensure there is always a daily choice which includes vegetables. Our activity provision is planned in advance and displayed around the home. Whilst we endeavour to keep to the programme, inevitably things will change. I know that your friend was offered to take part in some of these but declined.
I'm glad you were finally able to find a suitable alternative to be closer to your friend which you originally wanted.

Thank you for your review of The Gables. It was a pleasure caring for your mum despite only being for a short time.

Thank you for your comments. Since his admission in February, we have seen a noticeable improvement in his well-being and have been able to build positive relationships with both him and the family.

Many thanks for your comments although it's disappointing to hear you feel some staff lack passion and empathy at the home but having spoken to other members of your family who originally placed your dad at The Gables, they do not share your views.
Your dad has told me personally that he is very happy and settled and loves being at the home.

Thank you for your comments, your mum is a pleasure to look after and I'm glad we were able to help both of you at such a challenging time.

Thank you for such kind words. Your dad, you and your mum meant a lot to all the staff who work in the home and it was always a pleasure caring for your dad. Over the 8 years we have built up firm relationships with all of you and I know how supportive you have been to The Gables throughout this time and have always had nothing but praise for us all, especially during Covid when I know you found it really difficult not being able to visit. Thank you again.

Thank you for your comments, it was a pleasure caring for your sister and I know she was very happy and settled for the short time she was with us. We will also miss you visiting with your little dog as many of the other residents benefitted from this as well.