Swaffham House, located in the pleasant community of Swaffham in Norfolk, is purpose-built to suit a variety of care needs, including people with dementia care and physical frailties or disabilities.
The home has light and airy en-suite rooms decorated to a high standard. Residents are welcome to bring their own furniture to help them feel at home.
The two dedicated units - residential and dementia care - each has its own...
Swaffham House, located in the pleasant community of Swaffham in Norfolk, is purpose-built to suit a variety of care needs, including people with dementia care and physical frailties or disabilities.
The home has light and airy en-suite rooms decorated to a high standard. Residents are welcome to bring their own furniture to help them feel at home.
The two dedicated units - residential and dementia care - each has its own communal areas in which to socialise or enjoy peace and quiet. There is also a pretty private garden for residents to enjoy and a dedicated activities room.
There are plenty of activities on offer and family and friends are encouraged to visit.
Swaffham House is located close to public transport links which allows residents to make the most of the wonderful Norfolk towns, villages and countryside.
Each resident has a personal care plan designed to maximise their independence. The experienced carers are directed by Unit Managers.
Contact Swaffham House to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Swaffham House for full pricing details and T&Cs.
Swaffham House has a Review Score of 6.5 (6.487) out of 10, based on 7 reviews in the last 2 years.
Over all time Swaffham House has 7 reviews.
My 91 year old aunt had to change rooms which is distressing for her but two staff "handy men" and two carers did the job very efficiently and swiftly and kept the disruption to a minimum. I was able to wait and see aunt was settled in . Staff were courteous and knew what they had to do and got...
My 91 year old aunt had to change rooms which is distressing for her but two staff "handy men" and two carers did the job very efficiently and swiftly and kept the disruption to a minimum. I was able to wait and see aunt was settled in . Staff were courteous and knew what they had to do and got on with it. Full marks for that.
Thank you for your lovely feedback. We know that a room move can be challenging and we are so pleased that the team helped make the experience as stress-free as possible for your aunt. It is wonderful to hear that the staff worked efficiently treated everyone with courtesy and ensured your aunt was comfortably settled into her new room.
Very welcoming staff for the Open Day yesterday and the refurbishment carried out downstairs is a great improvement. However this is window dressing and I will be more impressed if the home can maintain a high staff to resident ratio. My husband has lived here for 3 years now with advancing...
Very welcoming staff for the Open Day yesterday and the refurbishment carried out downstairs is a great improvement. However this is window dressing and I will be more impressed if the home can maintain a high staff to resident ratio. My husband has lived here for 3 years now with advancing dementia and he has always been very well cared for. I have never had any complaints about the home.
Thank you for your review and for joining us at our Open Day. We're pleased you enjoyed the warm welcome from our team and the recent refurbishment. Most importantly, we're delighted to hear your husband has been well cared for over the past three years. We appreciate your feedback and your continued trust in our team.
Kingsley Healthcare have transformed this care home into a welcoming, smart and homely space. The staff are smart, friendly and welcoming. The staff are professional and care about the residents. The re-furnished rooms are beatifully decorated, practical and homely. It is a realy bonus to have an...
Kingsley Healthcare have transformed this care home into a welcoming, smart and homely space. The staff are smart, friendly and welcoming. The staff are professional and care about the residents. The re-furnished rooms are beatifully decorated, practical and homely. It is a realy bonus to have an en-suite in each room. The community areas are smart and very welcoming. The dining room is now excellent and choice of food and drink are akin to a restaurant.
Thank you for your lovely review. We are delighted to hear that you have noticed and enjoyed the improvements to our home. It's wonderful to know that our team has made you feel welcome and that you appreciate the refurbished rooms, communal areas and dining experience. Your kind words mean a great deal to us and will be shared with the team. Thank you for your support.
During my Aunt's stay in the above home, I found that their care of my Aunt, she was treated with care and dignity and with alot of patience.
During my Aunt's stay in the above home, I found that their care of my Aunt, she was treated with care and dignity and with alot of patience.
Thank you for your kind review. We are pleased to hear that your aunt was treated with care, dignity and patience throughout her stay. Providing compassionate, person-centred care is at the heart of what we do and your feedback means a great deal to our team. Thank you for taking the time to share your experience.
My friend had to vacate the home after 2and half years ,after it was taken over .she was 100 and had dementia but the reason given was they could not meet her needs any more , the staff when they were allowed were very kind to her ,but management on a whole were never access able, short of caring...
My friend had to vacate the home after 2and half years ,after it was taken over .she was 100 and had dementia but the reason given was they could not meet her needs any more , the staff when they were allowed were very kind to her ,but management on a whole were never access able, short of caring staff, they always looked tired , but did there best I just hope this new company address the issues raised, and they treat the residents with as much care as they have the new furnishings ..it was such a horrendous day moving my friend from familiar surroundings and people she recognized , every day I moaned about something ,I'm 78 and on most visits I ended up taking her to the loo ,because no one about xx rant over
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and understand how difficult it must have been to see your friend move from familiar surroundings after such a long stay. We appreciate your kind comments about our care...
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and understand how difficult it must have been to see your friend move from familiar surroundings after such a long stay. We appreciate your kind comments about our care team and the compassion they showed your friend. We also recognise the concerns you have raised regarding staffing, communication and the support provided. Feedback such as yours is important and helps us to continually review and improve our services. As individual care needs can change over time, decisions regarding a resident's future care are never taken lightly and are made with their wellbeing in mind. We wish your friend every happiness and comfort in her new home and thank you for sharing your experience.
There is not enough staff to look after the people in there was no...
My Mother has now been moved to another home, hopefully she will getter better care there.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that you were unhappy with aspects of your mother's care. We understand how distressing it can be when concerns arise regarding a loved one's wellbeing, and we take all...
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that you were unhappy with aspects of your mother's care. We understand how distressing it can be when concerns arise regarding a loved one's wellbeing, and we take all feedback seriously. We are committed to providing safe, person-centred care and ensuring concerns are listened to and investigated appropriately. As individual circumstances are often complex and confidential, we are unable to discuss specific details in a public forum.
My mother was in Iceni House {now Swaffham House} for 5 years and sadly passed away in April this year. In that time I made several complaints to management regarding her care, even contacting the CQC. The turnover of staff is awful and there is only a small percentage of staff who really want to...
My mother was in Iceni House {now Swaffham House} for 5 years and sadly passed away in April this year. In that time I made several complaints to management regarding her care, even contacting the CQC. The turnover of staff is awful and there is only a small percentage of staff who really want to be there and actually care. There were several managers there during that time who were all full of promises but nothing changed. I could only rely on a handful of staff to give mum proper care. Kingsley had taken over just before mum passed but I had no support or advice from management as to what the procedure was afterwards. None of the new management team bothered to even speak to me when I went in to collect mums things and they never offered to send a representative to the funeral, which after 5 years I found appalling. After speaking to some members of staff that remain, and that's not many, I despair as to the future if this care home and would never recommend it.
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My career began as a Care Assistant and evolved through positions including Home Cook, Deputy Manager, and Registered Manager. This journey has...
My career began as a Care Assistant and evolved through positions including Home Cook, Deputy Manager, and Registered Manager. This journey has equipped me with a 360-degree insight into care home operations and the needs of both residents and staff.
A significant part of my professional focus has been on supporting and transforming services that require strong leadership, dedication, and a clear improvement strategy. I have successfully turned around homes needing guidance and have also played a central role in commissioning new services. These combined experiences led me to my current role as Operations Manager at Kingsley Healthcare. Since joining the organisation, I have received unwavering support, guidance, and reassurance.
Outside of work, I am a proud parent of three children who keep me active and grounded. Family is incredibly important to me, and we enjoy spending quality time together -especially swimming, with rock climbing a close second on our list of favourite activities.
The care home lists weekly fees per person from £1,200 for residential care (respite from £1,200) and from £1,200 for residential dementia care (respite from £1,200). Funding accepted: Self-Funding (Private), Local Authority with Top-up, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 75 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swaffham House to verify any information. View our terms and conditions. Swaffham House has an Enhanced Service -what an Enhanced Service includes.