Iceni House, Swaffham, Norfolk
Iceni House, Swaffham, Norfolk
Iceni House, Swaffham, Norfolk

Iceni House, located in the pleasant community of Swaffham in Norfolk, is purpose-built to suit a variety of care needs, including people with dementia care and physical frailties or disabilities.

The home has light and airy en-suite rooms decorated to a high standard. Residents are welcome to bring their own furniture to help them feel at home.

The two dedicated units - residential and dementia care - each has its own communal areas in which to socialise or enjoy peace and quiet. There is also a pretty private garden for residents to enjoy and a dedicated activities room.

There are plenty of activities on offer and family and friends are encouraged to visit.

Iceni House is located close to public transport links which allows residents to make the most of the wonderful Norfolk towns, villages and countryside.

Each resident has a personal care plan designed to maximise their independence. The experienced carers are directed by Unit Managers.

Owner: Norfolk Care Homes Ltd

Person in charge: Helen O'Brien (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Iceni House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Iceni House has a Review Score of 8.2 (8.170)

The Review Score of 8.2 (maximum of 10) for Iceni House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Iceni House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.467 for Iceni House is calculated as follows: ( (101 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 165 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.703 Points relating to the number of positive Reviews for Iceni House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14.8 Target = 0.203

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Iceni House?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Iceni House

  • Wife of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Well, what can I say? This care home is amazing from the management, carers and the activity staff are just first class. My mum looked after my dad for the last five years and he has been in that home and loves it, it's magnificent. He sings along and does all the activities. I never liked the thought of my dad going in a home but if I had known it was to be this good he would have been put in a lot sooner! Amazing first class.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Iceni House has a friendly and supportive approach for both residents and family members.
The staff are willing to listen and offer help and information about any concerns visitors may express and are open to different ideas.
Residents likes and dislikes are considered and everyone is treated as an individual.
Public areas look bright and interesting with wall displays to remind residents of past times and activities.
A good home serving the local area.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love the staff. They work wonders with my husband. They are always so polite. The food is marvellous. I was really happy that they let me stay with him overnight at Christmas.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband went into Iceni House in January 2016. We have been kept well informed if he isn't well, or had to go into hospital. He is happy there and well fed. He is also clean and tidy. We as a family visit four times a week, the staff always speak to us. My husband won't go to activities. I don't have any complaints.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Iceni House has had many changes over the last few months. The manager has brought in several improvements including better training, increased residents activities and has generally elevated standards. The carers which look after my mum work kindly, holistically and completely. The atmosphere has generally "lifted". The carers, on the whole, appear happy and always ready to assist my mum! I do feel the activities could be improved but I am assured that this is being addressed. I would also mention that the staff are always kind to my father.

How likely would you be to recommend Iceni House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Although my mother only stayed at Iceni House for three months she was in the best possible hands. The staff are amazing giving themselves 100%. They take the time to discussing everything with you very attentive and respectful. The building is clean, no bad smells and the rooms are bright and airy. After my mother's death the staff did not just let us go they stayed with us until we left her offering us support. Another good thing was that you could call anytime and if mum as asleep they would take the time to have a chat.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My friend has been in Iceni Care Home for six years where he received the best care possible. I feel he was blessed to end his life in superb surroundings with staff who showed tact, love and comfort. They really did care and go the "extra mile" all the time.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had a short stay at Iceni House before her death. The standard of care was exceptional both in terms of my mother and the support they provided to her family. Nothing was too much trouble. The room and facilities were in good order and kept clean. Even the administration staff were kind and helpful. I cannot thank them enough.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been staying at Iceni House (dementia care) for several weeks on a respite care basis. The staff are excellent, very helpful and professional. Mum has been very happy with her stay and we as family members have appreciated the way we are made to feel welcome and at home. The meals and facilities are good and I am happy to recommend it.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother spent two weeks in Iceni House for respite. She has a really great time. Enjoyed the activities.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find it an extremely friendly place. The staff staff very helpful and the patients are well looked after.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father is 98 years old with dementia. He has been in Iceni House for 2 years. Overall the care is consistent with other homes in the area. He is fed, kept clean and warm. Although sometimes he hasn't been shaved and spilt food is sometimes seen on his clothes. Mainly it is the clothes I have a problem with. The laundry service is hit and miss. All his clothes shoes/slippers are labelled with sewn in labels but he frequently has other peoples. Or they have been washed at a high temperature and are ruined. Never are the shirts ironed and I am sick of buying socks as he has a drawer full of odd ones. They are labelled. "Do not provide anything of value as these things get broken or go missing."

How likely would you be to recommend Iceni House? Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

My wife is always clean and dressed nicely. At times she seems bored, but that is to be expected with her illness. Sometimes when I visit she does not have a drink at hand, but tea or coffee is brought to her room regularly. She is contented there and never asks to go home.

How likely would you be to recommend Iceni House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has lived here for five months. The care he receives is second to none. I was there a few days ago. Met the owner and gave a verbal review of how delighted I am with how my hubby is being looked after. He was wearing a pair of spectacles on this visit. I was so pleased, as he's needed them all the time we've been married, and before!

I've told the staff there that none of them know what they mean to me. I told the CH owner: "Don't ever change what you're doing, as the care you offer is excellent." I also asked how the carers manage to cope with people who have dementia so well. Nobody ever gets frazzled. They just calmly cope, and they do that very well.

I'm so grateful for how we've both been treated; for, it isn't just the resident who matters to the staff there, the family members do, as well, and it shows.

My thanks to them all, from the bottom of my heart.

How likely would you be to recommend Iceni House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

August 2013

Job Vacancies

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Care Home Idol 2016

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