Old Vicarage Residential Home

Food is very good and activity are very good all staff are good fun and very kind and easy to talk too

I have been visiting the Home for 17 years, both as a casual visitor & a Befriender, so have seen a lot of changes. I currently visit a friend on average every 2 weeks & usually in the morning, & therefore don't witness all of the activities. My Review is based only on my current experience. In my opinion the residents could be more stimulated, as most have been asleep or just sitting during my visit. From comments I've heard the food could be better, The staff are always very friendly, but appear stressed at times. Overall I think there was more activity in the past but maybe the needs of the residents have changed.

The home is now very well managed and the quality of individual residents care is excellent with thought and respect given to individual residents in what is at times a challenging environment!

One negative point. The fee increase this year was 10%. At that time, the consumer price index was 3.4%. I am looking forward to a fairer increase next year.

Staff are caring and engaged, always willing to take the rime to talk about the service user, to learn about the service user, and to use that knowledge to better understand the service user, and to meet their needs and wants.

Thank you Old Vicarage!

My mother has been here for 10 weeks and is non verbal. The staff have worked very hard to get to know her as an individual and adapt to her communication needs. This home has a very caring environment and atmosphere. It has excellent managers, senior staff, carers, chef and support staff who are all committed to meeting each residents individual needs.

I have found all the staff very helpful and very friendly. The guests rooms are a nice size and have doors to a patio. They have everything they require in their rooms. There is a nice lounge where they can interact with others if they so require.

A perfect home for our brother-in-law who we were unable to care for any longer at home. Staff excellent with a special mention to the activities coordinator. All the staff are amazing with the residents from cleaners to kitchen staff to carers and management.

Unfortunately her health deteriorated rapidly and the team kept her in good faith until she had decided to go to sleep for the last time. A bright happy, warm, inviting place is what welcomes you. It's not easy to make these decisions, but we certainly feel this was a good place to care for our mum.

Can't praise them enough. A fantastic place all round. Highly Recommend.

Since the current manager has arrived things have improved at the home, hence the good rating. I feel there are still issues at times with staffing. I would prefer Mum to walk more as asked for on several occations but this still has not happened. The activities programme has improved. I know the staff and management are striving for an outstanding rating.

All in all, if my mother is happy, then so am I, and she most definitely is.

Trust me I'm not an easy man to please but here I feel loved and respected and am happy to call it my home.

I feel I couldn't do better, nowhere is perfect but this home and the carers now working there came very close.

My mum was here for one night following a hospital stay. Fortunately, I visited her or she wouldn’t be with us. She showed signs of being very ill. They refused medical help despite me asking many times. I called 111, they called 999. Mum needed urgent life-saving treatment. Residents were without water during the heatwave and shouted at when asking for a drink. Mum was not given breakfast when I arrived at 10, not given thickened/puréed food, choke hazard. Left in a wheelchair despite being in pain with pressure sore. Did not help her eat or drink. Residents just put in front of the TV. Didn’t give mum her phone, and her clothes were left in bags. They didn’t want me to take their plastic cup in the ambulance so mum could drink. The ambulance crew had to tell them she was taking it. Many more problems.

My friend has been a resident of this care home for approximately 1 1/2 years. Following the loss of his wife, a fall, rapidly declining mobility and post-hospital acquired Covid, he could no longer care for himself. Now at 95, this very independent man has survived another episode of covid, declining health due to an untreatable condition (palliative care of his choice) and is now bed-bound but still very alert. Despite all his problems, he remains cheerful. He unfortunately now requires full assistance with all personal care, feeding and drinking with a special diet. The staff at this care home have been nothing short of outstanding. They care for him with dignity, kindness, laughter and support him to make the decisions he wants rather than what is easiest for them. I have absolutely no doubt that if my friend had been in any other care home he would have died a long time ago. Thank you to you all.

The Old Vicarage is giving excellent care to my sister. She has been here for four weeks, and I have seen a marked improvement. The staff are wonderful, very understanding and caring. This is her second stay at The Old Vicarage, and she was very happy to return. Thank you, Old Vicarage!

We needed urgent care for our mum in November and were recommended The Old Vicarage by a local friend. From my initial conversation with the manager to moving mum in, to the present time, we have been constantly reassured that our mum is in safe hands. The support for us as a family as well as Mum has been so comforting and professional and we are so pleased that in these difficult times, Mum is comfortable and cared for in such a lovely, comfortable and caring environment.

Extremely helpful staff.