9.2
Group Review Score
(the average from all locations with a review score)
Care Homes Owned by Ashley Care Group
Ashley Care Group has a strong presence in Norfolk, having built a business that is based on providing person-focused care for older people. The provider maintains environments that are comfortable and versatile living areas, that also allow for best practice, ideal for residential care needs while also being able to specialise in dementia. Protecting the independence and dignity of each client is central to care plans undertaken and decisions made, while qualified professionals also offer respite and day care services to the local community.
"All the staff are brilliant. It's one big happy family. Mum was always clean in her clothes and washed. Her room was always clean. The…"
Read all 25 reviews
from £1,250 / week
27 Rooms
Location Type
Care Home
Welcome to Hill Barn Care Home, a beautiful barn conversion in the quiet village of Sparham. Hill Barn has ensuite bedrooms, homely 'countryside feel' communal areas and gardens for enjoyment all ... Read more
"It's was never going to be easy to find a place to look after your mum. Mum had full capacity of her brain yet the cancer was taking…"
Read all 26 reviews
from £1,250 / week
41 Rooms
Location Type
Care Home
Welcome to The Old Vicarage, a beautiful converted Georgian property in the heart of the village of Ludham. Situated within a nature reserve and close to the Broads National park, The Old Vicarage ... Read more
"Mum has been at Fairland for 3 years. The staff are so caring not only towards mum but also me. They keep me updated on any change with…"
Read all 39 reviews
from £1,250 / week
34 Rooms
Location Type
Care Home
Welcome to Fairland House, a beautiful converted Victorian residence in the heart of the Breckland town of Attleborough. Fairland House has ensuite bedrooms, homely communal areas and south-facing ... Read more
"We chose Church Farm as it was a lovely homely vibe on our visit dad has really enjoyed the singing and entertainment provided here. Thank…"
Read all 10 reviews
from £1,250 / week
40 Rooms
Location Type
Care Home
Welcome to Church Farm Care Home, a beautiful converted rustic farmhouse property in the heart of the seaside village of Hemsby. Situated within the famous Hemsby seaside resort, and close to the ... Read more
"My wife has been at Ailwyn Hall for 10 months now. Initially she was very anxious and her personal care was very difficult, taking 3 carers…"
Read all 22 reviews
from £1,250 / week
41 Rooms
Location Type
Care Home
A quiet care home designed for peaceful living in dignity and comfort
Forget large, commercial 100-bed care homes in the city. This is a close-knit community, set against the breathtaking ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Learning Disability Care
Mental Health Care
Ashley Care Group Reviews (122)
9.2
Ashley Care Group has a Group Review Score of 9.2 (9.160) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Ashley Care Group must have a Review Score.
from C P (Husband of Resident) published on 18 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My wife has been at Ailwyn Hall for 10 months now. Initially she was very anxious and her personal care was very difficult, taking 3 carers to manage her.Very promptly the care home overcame these problems with compassion and professionalism.
She is now very calm and always well presented when I visit.
The staff are always helpful and I can see they really care about the residents in the way they treat them.
At the beginning of the year new management were in place and many improvements have been made. The building has been redecorated and the gardens are being revamped. Requests for CCTV cameras in public areas were dealt with in a speedy manner.
Family meetings to meet staff and senior managers have been scheduled and I find these very informative and enjoyable.
I find everybody at Ailwyn Hall from managers, carers and domestic staff to be very friendly, helpful and easy to deal with.
I am very happy with the care that my wife receives.
Reply from Ania George, Finance at Ailwyn Hall Care HomeThank you so much for taking the time to leave such a thoughtful and detailed review. We are delighted to hear that your wife has settled so well at Ailwyn Hall. Supporting residents with complex needs can sometimes be challenging, so it is especially rewarding to know that our team was able to help your wife feel calmer, more comfortable, and secure through compassionate and professional care. It is wonderful to hear that you have noticed the improvements made by our new management team, including the redecoration of the home, the ongoing work in the gardens, and the installation of CCTV in communal areas. We are also pleased that you have found our family meetings informative and enjoyable, as maintaining open communication with relatives is extremely important to us. Your kind comments about our managers, carers, domestic staff, and the wider team mean a great deal. We are proud of the warm and caring environment they create every day.
from Glenn J (Brother of Resident) published on 18 May 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Although Ailwyn Hall had a challenging 2025, I am very impressed with the way that the new management team have set about putting things right. They are working hard to tick numerous boxes going forward. There are more family meetings, which myself and other relatives of residents are finding very helpful.
The feedback, criticisms and relevant ideas for both the immediate and long term future of the home and the residents, feels like it's being actively responded to.
There are already signs that maintenance and decorative issues are being worked on, both internally and externally.
My family member who is a resident at the home, has some complex needs. It must be a difficult juggling act at times to get it right, but I feel that the staff and carers are doing their utmost to give the right care, personal needs, nutrition and medication, with dignity, respect and genuine empathy.
This is reassuring and commendable.
Reply from Ania George, Director at Ailwyn Hall Care HomeThank you so much for your thoughtful review. We truly appreciate you taking the time to recognise the hard work and commitment of our new management team and staff. While 2025 brought some challenges, we have been fully focused on making meaningful improvements, and it is incredibly reassuring to hear that these efforts are already being noticed by residents and their families. We are especially pleased that you have found the family meetings helpful. We strongly believe that listening to relatives' feedback, ideas and concerns is essential in helping us provide the very best care and continue improving the home. Your kind words about the care your family member receives mean a great deal to us. Supporting residents with complex needs requires dedication, compassion and teamwork, and it is wonderful to know that our staff's efforts to provide care with dignity, respect and empathy are giving you confidence and reassurance. Thank you again for your support.
from Bev G (Daughter of Resident) published on 13 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff are brilliant. It's one big happy family. Mum was always clean in her clothes and washed. Her room was always clean. The staff made me very welcome. The staff was always pleasant to me and called me by my first name. I was so happy when my mum moved into the home. Know she passed away,
all the staff were lovely, they couldn't help me enough. The home is always clean, and the food is brilliant. You cannot ask for a better home and lovely staff. I am going to miss seeing the wonderful staff. I was pleased my mum was in that home.
Reply from Ania George, Finance at Hill Barn Care HomeThank you so much for your incredibly kind and heartfelt review. Your words mean a great deal to all of us at Hill Barn. We are delighted that your mum was happy here and that you felt welcomed and supported throughout her time with us. To hear that you felt Hill Barn was like one big happy family is one of the greatest compliments we could receive. Our team work hard to provide a warm, caring and homely environment where residents are treated with dignity, kindness and respect. We are especially touched by your comments about the support you received following your mums passing. It was a privilege to care for your mum, and we are grateful that you entrusted us with her care. Thank you again for your lovely words and for taking the time to share your experience. We wish you all the very best.
from Jason C (Son of Resident) published on 11 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Hill Barn is an amazing place, and my mother was cared for to a high standard. Nothing was too much trouble, and all the staff so helpful. Hill Barn is amazingly clean and led by a first class management team. I could have not wanted for anything better for my mum.
Reply from Ania, Director at Hill Barn Care HomeThank you so much for your wonderful review, Jason. It means a great deal to the entire team to hear that your mother was cared for to such a high standard and that you felt supported throughout her time with us. We are incredibly proud of our staff team at Hill Barn and your kind words regarding their care, compassion and willingness to help will mean so much to them. Thank you also for recognising the cleanliness of the home and the efforts of the management team. Creating a warm, safe and welcoming environment for residents and their families is always our priority. We are truly grateful for your trust and support and wish you and your family all the very best.
from J J (Daughter of Resident) published on 7 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Very friendly care home with all staff who are dedicated. Any problems at all they are dealt with immediately. Would recommend. My mother moved into this care home 5 years ago and l had many concerns but lately new management have taken over and l have no problems at all.
Reply from Ania George, Director at Ailwyn Hall Care HomeThank you for taking the time to share your feedback. We are delighted to hear that you have had such a positive experience and that your concerns have been addressed. Its especially reassuring to know that you feel confident in the care your mother is receiving and that any issues are dealt with promptly. Your kind words about our team and the recent improvements under new management mean a great deal to us. We are committed to maintaining a high standard of care and creating a supportive, welcoming environment for both residents and their families. Thank you again for your recommendationit is truly appreciated. Kind regards,
from Stephen H (Son of Resident) published on 30 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother had been a resident at Hill Barn for very nearly 5 years prior to her recent death. Being a small sized care home I have found it to be a a very friendly and caring environment. Over a period as long as this there have of course been periods where the staff have come and gone more often
than I would have liked but unfortunately that is the nature of the business. Through thought there has been a nucleus of staff who have remained constant and always done their very best for my mother. In the final weeks of my mother's life I was genuinely moved by the way by the way the staff cared for her and kept me informed of developments.
Reply from Ania George, Director at Hill Barn Care HomeThank you for taking the time to share your experience with Hill Barn. We are very sorry for your loss and send our sincere condolences to you and your family. It was a privilege to care for your mother over such a long period of time. We really appreciate your kind words about the home and our team. While staffing can be a challenge across the sector, we are proud that Hill Barn maintains a stable team, and we are pleased this continuity was reflected in the consistent care your mother received. Your comments about her final weeks are particularly meaningful to us. Supporting residents and their families with dignity, compassion and clear communication at such an important time is something we take great pride in, and we will ensure your feedback is shared with the team. Thank you again for your thoughtful words.
from M B (Resident) published on 22 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I found the staff very friendly, very good support. Everything that needs to be done it is achieved. If I ask for help is given. I like going out with with others residents using the company's bus, recently we had a good experience at the Norwich Cathedral.
Reply from Ania George, Director at Fairland HouseThank you so much for your lovely feedback. We're delighted to hear that you feel well supported by the team and that any help you need is always there for you. It means a lot to us. We're especially pleased you've been enjoying outings with other residents-your recent visit to Norwich Cathedral sounds like a wonderful day out! These moments are so important, and we're glad you're making the most of them. Thank you again for your kind words about our staff and home.
from Mal C (Son of Resident) published on 15 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our father spent around a year at Hill Barn. From day one, I had a good feeling. The manager was very welcoming and professional. All the staff involved came across very caring and performed their duties well. I felt dad was taken care of very well, and I never felt any concerns for my dad. The home
itself had a nice feel to it, being converted barns, etc., and the grounds were well kept and a nice place to sit. Thank you to all the management and staff!
Reply from Ania George, Director at Hill Barn Care HomeWe are so pleased to hear that you felt confident and reassured in your dads care from the very beginning. It means a great deal to the team to know that their care, professionalism, and dedication made a positive difference during his time with us.
Were also glad you enjoyed the surroundings and peaceful grounds we always hope the home provides comfort for both residents and their families. Thank you again for your trust and your thoughtful words; they mean a lot to everyone at Hill Barn.
from J S (Daughter of Resident) published on 15 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been at Fairland for 3 years. The staff are so caring not only towards mum but also me. They keep me updated on any change with mums health, medication and are always willing to take the time to answer any questions I have.
Reply from Ania George, Director at Fairland HouseThank you so much for taking the time to share such a lovely review.
It means a great deal to the whole team to know that both your mum and your family feel supported and cared for. Our staff work very hard to ensure residents are comfortable, safe, and well looked after, and we are so pleased that you feel kept informed and reassured about your mums care and wellbeing.
We truly appreciate your kind words and your trust in us over the last three years it means a lot to everyone at the home.
from E F (Daughter of Resident) published on 8 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Everyone has been kind and supportive to help us all settling into life at Fairland House. All Staff work hard to ensure all residents are safe and happy. They have worked with us to solve any issues that have arisen and we all feel supported and cared for. The atmosphere is always welcoming.
Reply from Ania George, Finance at Fairland HouseThank you so much for your kind and thoughtful review.
We are truly pleased to hear that you and your loved one have felt supported and welcomed at Fairland House. Creating a warm, safe, and caring environment is at the heart of everything we do, so it means a great deal to know that this is being felt by residents and their families.
Im especially glad to hear that our team have been able to work closely with you to address any concerns and ensure a smooth transition into life at the home. Supporting both residents and their families during this time is incredibly important to us.
Your recognition of the teams hard work, kindness, and dedication will mean a lot to everyone here. We will be sure to share your lovely feedback with them.
Thank you again for taking the time to share your experienceit is greatly appreciated.
from Debbie B (Daughter of Resident) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My dear dad had been at Hillbarn for over a year before his passing. From the first day he arrived ALL staff members gave him and us a caring welcome. Their day to day care and attention was more than excellent. There were difficult times when my dad was having bad days and staff always made sure they
did their utmost to make him feel better and sometimes used humour to try and cheer him up which certainly helped. I will be forever grateful knowing that when I went home I didn't have to worry about him. I was always honestly kept informed and when I was having a sad day a hug and a chat went a long way. Nothing was too much trouble, even the not so nice jobs were done in a dignified way. The care he received was undoubtedly top class and I can't thank them enough. What special people you all are x
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for your incredibly kind and heartfelt words. It truly means a great deal to all of us at Hill Barn. We are so pleased that your dad felt welcomed and cared for from the very beginning, and that you were able to have peace of mind knowing he was in safe hands. Supporting both our residents and their families, especially during more difficult times, is something we take great pride in. Your mention of the team's kindness, humour and compassion - even during challenging moments - will mean so much to them. We will make sure your lovely feedback is shared with everyone. It was an honour to care for your dad, and we are very grateful that you trusted us with his care. Thank you again for taking the time to write such a meaningful review.
from Anne C (Wife of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
All the staff at Hill Barn care home are very caring, friendly and professional. Their excellent care of my husband in the past year made it worry free for me. I was kept informed about his care and I felt supported. I can't thank them enough.
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for taking the time to share your kind words about Hill Barn. We are truly grateful for your feedback. It means a great deal to our whole team to know that the care and support provided to your husband helped give you peace of mind during what can be a very difficult time. Our staff work incredibly hard to ensure residents are treated with dignity, compassion and respect, and your comments will mean a lot to them.
from Carmen B (Daughter of Resident) published on 12 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Just would like to thank all the staff at Hill Barn for looking after and caring for my Mum for the last 10 years. I think that she is the longest resident they have had stay at the home . It has been a pleasure to meet all the staff which welcomed me and looked after my Mum so well.I would recommend
this care home , this is the most clean and tidy care home , and a lovely garden to watch the birds from mums room .
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for your kind and heartfelt words. It has truly been an honour to care for your Mum over the past 10 years. We are so pleased that you felt welcomed and that your Mum was happy, comfortable, and well looked after at Hill Barn. Your lovely feedback about our team, cleanliness, and garden means a great deal to us all. With warmest wishes,
from Beverly P (Daughter of Resident) published on 9 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Following a recommendation from a close friend, we were lucky enough to obtain a place at Hill Barn Care Home for my mum. Whenever we visited, she was always clean and well dressed, likewise, her room was always clean and tidy. All the staff were chatty and friendly and took time to talk to us. Often
telling us funny stories of what mum had been up to, if they had any concerns about mum, they would phone and let me know the problem and how they planned to deal with it. It was so nice to know she was always well cared for by such kind people.
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for your kind words. Were delighted to hear about your positive experience, and I will be sure to pass your feedback on to the team at Hill Barn. Your support means a great deal to us.
from C B (Granddaughter of Resident) published on 20 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My first visit to the care home was when I helped settle my grandmother in. We were welcomed with open arms by the management team (Rachel & Callum both) as well as the head carer (Tina).The home has a very friendly atmosphere with all the staff who couldn't be more helpful and respectful to my GM
need.
My first impression was very good and I knew that we were leaving my GM in safe hands.
I visit the home weekly and my impression has not changed. I'm welcomed by name, my GM settled in straight away (no anxiety) which was also positive. You can have an open and honest conversation with the management team and the staff have always got a smile on there faces. You can tell that everyone is looked after, the home really does care about the people living there, staff are very patient, friendly, attentive, professional. The facilities are clean and my GM is well looked after (clean, tidy, well groomed ect).
I'm so glad that my mother was recommended Hill Barn. Keep up the good work!
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for this lovely review Were so pleased to hear that your grandmother has settled in so well and that you continue to feel welcomed and supported. Ill be sure to pass your kind words on to Rachel, Callum, Tina, and the whole team at Hill Barn theyll be thrilled. Thank you for your trust and recommendation!
from A M (Daughter of Resident) published on 16 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
As a family we were concerned about having to look at mum going into a care home. The team at Hill Barn have been fantastic at every step of mum's journey so far. We were all surprised at how mum settled in but I think the caring nature of all the staff and the homely feel has really helped.
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for your kind words. We completely understand how difficult it can be for families when a loved one moves into a care home, so it means a great deal to hear that your mum has settled in well and that you have felt supported throughout her journey so far.
from Cherry D (Daughter of Resident) published on 30 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I could not be happier with the care and support my dear Dad has in your care home. As you know he loves his food & he is always given a good variety which he enjoys. I live in Devon & its such piece of mind that Dad is in your care, as I am so far away. I would like to thankyou all for your
patience & understanding also.
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for your kind and thoughtful feedback. It truly means a great deal to our whole team to know that your dad is happy, well cared for, and enjoying his meals. We understand how difficult it can be when loved ones live far away, so it is especially rewarding to hear that we have been able to give you peace of mind. Your thanks for our patience and understanding will be shared with the team, who will be very touched by your words. Thank you again for taking the time to leave this lovely review.
from Jane N (Friend of Resident) published on 19 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My friend Isobel had a difficult illness that made it hard for her to communicate and restricted her mobility. Isobel had requested a room at Hill Barn before her illness became debilitating, and she was very grateful that a room was found for her when she could no longer manage by herself. The room
was able to accommodate some furnishings from Isobel's home, including lots of pictures that were put on the walls. making the room feel homely and familiar.
The calm atmosphere at Hill Barn made Isobel feel safe and comfortable. All the staff were attentive and treated her with respect and compassion. This allowed Isobel to maintain her dignity and enjoy the company of others when she wished, or to enjoy privacy when she preferred.
I felt that the team at Hill Barn were very fond of Isobel and did everything they could to improve her quality of life. It is a great comfort to know that such caring people were with her when friends and family couldn't be there.
Thank you.
Jane
Reply from Ania George, Director at Hill Barn Care HomeThank you so much for taking the time to share such a thoughtful and moving review.
We are honoured that Isobel was able to come to Hill Barn Care Home at a time when she needed support most. It means a great deal to us that her room could be made to feel familiar and homely, and that this helped her feel safe and comfortable during such a difficult period.
Your words about the calm atmosphere, dignity, compassion, and respect shown by our team will be very meaningful to the staff who cared for Isobel. They genuinely strive to support each person as an individual-offering companionship when wanted and privacy when preferred-and it is reassuring to know this was felt so clearly.
Thank you for trusting us with Isobel's care. Knowing that her friends and family felt comforted by the care she received is something we value deeply.
from Janet S (Daughter of Resident) published on 18 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Although my mother was here only a short time, she was given much support and care. All staff were helpful.
I'm sure she enjoyed all the activities and joined in, although she was very frail.
Reply from Ania George, Director at Fairland HouseThank you so much for your kind words.
Were very pleased to hear that your mother felt supported and well cared for during her time with us. Even when residents are with us for a short period, its important to us that they feel comfortable, included, and valued. Were especially glad to know she was able to enjoy and take part in the activities, despite being very frail.
Thank you for taking the time to share your feedbackit truly means a lot to our team.
from C D (Daughter of Resident) published on 20 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We chose Church Farm as it was a lovely homely vibe on our visit dad has really enjoyed the singing and entertainment provided here. Thank you to all the lovely staff involved in dads care during his time here.
Reply from Isaac George, Referrals at Church Farm Residential Care HomeThankyou for your kind review of Church Farm. We are very pleased that you were happy with the care your father received by our staff during his time at the home, and that you rated our entertainment choices. I will pass on your best wishes to our wonderful staff.
Frequently Asked Questions about Ashley Care Group
Costs for care homes owned by Ashley Care Group
Average costs per week for care homes owned by Ashley Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Ashley Care Group, based on 5 out of 5 settings.
Type of Care Provided
Average Weekly Cost
Residential Care
£1,250
Residential Dementia Care
£1,250
All Care Types
£1,250
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Ashley Care Group own?
Ashley Care Group own 5 Care Homes.
Which Ashley Care Group Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Care Group to verify any information. View our terms and conditions.
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