Ailwyn Hall, Norwich, Norfolk
Ailwyn Hall, Norwich, Norfolk
Ailwyn Hall, Norwich, Norfolk

Ailwyn Hall offer a picturesque location for care needs with two wings - a residential wing and dementia wing with staff fully trained to provide a top quality service.

A pleasant location includes sun-trap gardens, which serve as a haven for numerous birds and wildlife, while there is also a summerhouse that both residents and visitors can enjoy.

The home has good wheelchair access with lift to the first floor and there are many activities to enjoy, outings in a mini bus as well as large screen digital TVs.

All professionals have recognised qualifications and benefit from robust training schemes.

Group: Ashley Care Group

Person in charge: Julie Robinson (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 31

Shared Rooms: 4

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single from £650 , Personal Care Shared (per person) from £600 (These prices are only a guideline, please contact Ailwyn Hall to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ailwyn Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 03 Aug 2017

1 room downstairs - large en-suite room in residential wing. We also have a vacancy in our dedicated dementia wing - large, ground floor room with beautiful garden views.

Reviews

8.6 Ailwyn Hall has a Review Score of 8.6 (8.631)

The Review Score of 8.6 (maximum of 10) for Ailwyn Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Ailwyn Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Ailwyn Hall is calculated as follows: ( (45 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.885 Points relating to the number of positive Reviews for Ailwyn Hall is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.8 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ailwyn Hall?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ailwyn Hall

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

Mum has been at Ailwyn Hall since March 2015. All the staff carers, cleaner, kitchen and maintenance have looked after her with the best care, attention and love that anyone could wish for. They are a superb team, always helpful and supportive to us and nothing was ever a chore to them.

How likely would you be to recommend Ailwyn Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home appears very clean, staff very efficient and pleasant.

How likely would you be to recommend Ailwyn Hall? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My relative is happy and well looked after, always clean and well dressed. We enjoyed a Christmas lunch together with all the residents and family members in the dining room and excellent meal with all the trimmings.

How likely would you be to recommend Ailwyn Hall? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Dad settled in immediately. The staff have always been very kind, polite, respectful and patient with Dad, friendly and polite to family. Dad himself immediately improved here, becoming brighter in himself. Dad enthusiastically praises his care from all the staff who look after him. Dad has a lovely room, freshly decorated completely before he moved in, allowed to bring any knickknacks, cleaned every day. Dad enjoys his food and is given all he needs. Ailwyn is set in lovely grounds, surrounded by trees. The staff are happy to fetch Dad to his room for family visits, the rest of the time he chooses to be in company with other residents. would like to thank all there for what they do for our Dad.

How likely would you be to recommend Ailwyn Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum had a stroke in January this year and was left with vascular dementia with very little insight into her condition and needing residential care.

We visited a number of homes but from the minute we entered Ailwyn Hall, we knew it was the place for mum and we were proved right. The home and all the staff, without exception, were good humoured, homely, friendly, caring and genuinely interested in mum as a person not just another resident. We were encouraged to make her room her own before she was discharged from hospital with her personal photos and things from home and also to let them know mum's life story so that they could talk to her about what was important to her.

Mum's rapid onset of dementia was a shock to us as a family but the manager and staff all helped us to come to terms with the changes and supported us as well as giving excellent care and support to mum. Mum had a large family and many friends and all visitors were welcomed at any time. We were kept updated with how she was and everyone was happy to answer any queries we had.

Mum was understandably worried about the move but settled very quickly and told us often how much she loved her room, the home and the staff, who she said were all angels. She called the lounge 'the room with the nice people'. She was very happy there which gave us all peace of mind.

Mum sadly passed away in June but was very clear she wanted to die in the home where she felt secure and loved rather than in hospital. The manager and staff were excellent in the last few days supporting us and treating mum with so much dignity and respect that we can never thank them enough

How likely would you be to recommend Ailwyn Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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