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Lound Hall

Jay Lane, Lound, Lowestoft, Suffolk NR32 5LH
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Lound Hall, Lowestoft
Lound Hall, Lowestoft
Lound Hall, Lowestoft

Lound Hall Nursing Home in Lound, Suffolk is an award-winning care home offering long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.

The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.

Set in 3 acres of countryside, the nursing home's management believes that the body and the mind are very closely linked...  

Care Provided by Lound Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,770N/A
Residential Dementia CareFrom £1,770N/A
Nursing CareFrom £1,770N/A
Nursing Dementia CareFrom £1,770N/A

Our care fees are determined based on the needs of the residents and exclude any personal expenditure incurred by the resident.

Contact Lound Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Siobhan Fennell(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (2)

Lound Hall Reviews (46)

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9.6

Lound Hall has a Review Score of 9.6 (9.611) out of 10, based on 11 reviews in the last 2 years. Over all time Lound Hall has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from W A (Daughter of Resident) published on 22 June 2026 Submitted via Postal Card
Overall Experience

I recently visited my mother everyday for a week. My visits were at various times of the day. I noted how the carers were all very caring and knew the residents very well. Their communication with them was always friendly and respectful. The activities were varied and interesting. The food looked delicious - even the pureed food looked like it was from a 5* restaurant. Even the chef and kitchen staff had good raport with residents.

Reply from Siobhan Fennell, Home Manager at Lound Hall

Im glad mum has settled in well hopefully we will see you again soon.

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Review from J N (Daughter of Resident) published on 3 June 2026 Submitted via Website
Overall Experience

My Mum was a resident for four years, she was well cared for and happy. The staff were amazing, formed friendships and really got to know my Mum and her character. The home has a manageable amount of residents that are always well turned out and encouraged to join into activities, of which there were plenty. I was kept informed about my Mum's health and welfare, receiving regular checks by staff to ensure that I had no concerns, and the chance to discuss any care plans. Lound Hall did a fantastic job of caring for my Mum which gave me reassurance that she was safe and happy.

Reply from Siobhan Fennell, Home Manager at Lound Hall

I'm so glad mum was happy at Lound Hall we will all miss her.

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Review from H M (Daughter of Resident) published on 29 May 2026 Submitted via Website
Overall Experience
My Mum has been in Lound Hall Nursing Home for just over six years. In that time her health has improved 100%. Our GP didn't seem to know what Mum's health issue was but as soon as she went into Lound Hall the staff knew exactly what was wrong and how to deal with it. The carers used 'baby steps' to transform her from a very anxious lady to somebody who manages to get herself washed and dressed with minimal help.
Mum loves the staff and they show her love and affection. It's wonderful to see her face light up when nurses, carers, housekeeping staff, kitchen staff, pop their heads round the door to her room to check she is okay.

Thank you for bringing my Mum into the real world again.

Reply from Siobhan Fennell, Home Manager at Lound Hall

Thankyou for your feedback the staff were so happy that they have made such a difference reading your lovely feedback.

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Review from Julie M (Daughter of Resident) published on 15 May 2026 Submitted via Website
Overall Experience
Our mother was at Lound Hall for the last two weeks of her life. She had suffered a stroke two months previously and was in a very weakened state. After two very difficult months in a different carehome and in hospital, we were so grateful for the empathy and professionalism of the staff at Lound Hall, notably Nurses Julie and Sy. Our mother was treated in a caring and respectful manner by all the staff. The whole house exuded a feeling of calm and a sense of community. It's a shame our mother was not well enough to appreciate this and to sit out on the terrace and in the garden which she would have loved.

Nurses Julie and Sy kept us informed at every step of the way and always worked with kindness and empathy. Thank you.

(As an added note, we are not able to rate Food & Drink, but were not given the option of 'No Rating' for this category).

Reply from Siobhan Fennell, Home Manager at Lound Hall

Thankyou for your feedback it is so nice to hear that the staff helped at this difficult time. They have been very humbled by your post. Thankyou and we are always still here if you need us.

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Review from J W (Daughter of Resident) published on 30 April 2026 Submitted via Website
Overall Experience
I visit my mum at Lound Hall almost every day, and I can honestly say the care she receives is outstanding. Mum has Alzheimer's and has had a very difficult few months, including a move from another home that really affected her. Since arriving at Lound Hall, the difference has been incredible. The care staff are truly exceptional-so kind, patient, and compassionate. They treat residents with genuine warmth and dignity, and it really shows.Although Mum has declined physically, I recently had one of the best visits in a long time. She was happy, chatty, and even answering questions during a game with staff. Moments like that are priceless, and I truly believe they come down to the level of care and engagement she receives every day.

All the staff are wonderful-nurses, carers, kitchen, maintenance, and office team. Everyone takes the time to know the residents and support families too.For the first time in a long while, I left in tears-but happy ones. I'm so grateful Thank you

Reply from Siobhan Fennell, Home Manager at Lound Hall

I am so glad she is settling so well, we love her cheeky personality and she is so happy. Thankyou

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Review from C M (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

My mother was in this care home for 2 1/2 years until she passed away on the 29 Nov 2025. The staff and care support team were so kind and caring towards my mother she loved being there and thanks to them all.

Reply from Siobhan Fennell, Home Manager at Lound Hall

She will be missed and we loved having her here. Thankyou for your kind words.

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Review from L B (Friend of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience
The staff are very friendly and the atmsopehre feels homely. The place is open, inviting, very clean and well managed. What struck me the most was the rooms lots of light and some had beautiful views over trees or fields.

Every single member of staff was helpful and ready to assist. It had a real feeling of care and love. It's the best home I've ever visited and I've been to quite few,

Reply from Siobhan Fennell, Home Manager at Lound Hall

Thankyou for your feedback it was lovely to feed back to the team

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Review from J H (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience

Looked after mum with great care, and had a wonderful 5 years living there. But the last few months the care was very very good.

Reply from Siobhan Fennell, Home Manager at Lound Hall

Thankyou for your feedback it was a pleasure to look after Mum. The team will miss her greatly.

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Review from Elona R (Partner of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

At my initial interview visit I was greeted warmly and professionally. Once my companion was admitted he became relaxed and spoke well of his room and the attention he received from all levels and grades of staff. It was a pleasure visit my friend for 3 hours each day. When he succumbed to his terminal conditions my companion, my son, and I were treated with care, dignity and respect, for which I say a big thank you for making his last days bearable.

Reply from Siobhan Fennell, Home Manager at Lound Hall

Thankyou for your review. It is nice to hear you were all well looked after.The team were very touched by your comments. Thankyou

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Review from J G (Daughter of Resident) published on 27 March 2025 Submitted via Website
Overall Experience

Mum has only been here a short time but has settled well. The care she has been shown has been heart warming. Mum lost dad in January so it's been a tough time for all of us especially mum. The empathy and understanding, kindness and care mum has and is getting is incredible. I will always be truly thankful to all the Lound care team. They go above and beyond for mum. A massive thank you to all at Lound.

Reply from Siobhan Fennell, Home Manager at Lound Hall

Thankyou for your review. The care team miss you all.

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Review from Ray F (Son-in-law of Resident) published on 30 January 2025 Submitted via Website
Overall Experience
My mother-in-law's health had been deteriorating over the last few years, initially requiring her to move from her own home into a care home. Then her health deteriorated again requiring her to move from a care home into a nursing home.
This was when we were first introduced to Lound Hall, who from the beginning were confident in their own ability to help.
While they did, however, Mother-in-law's health continued to worsen. Unfortunately, she had to be moved into hospital to attempt to stabilise her, which they were unable to do.
This was when Lound Hall showed their total professionalism, with management and support staff raising their game and giving as much assistance to me as they could.

Well done to you all, thanks.

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Review from K S (Respite Resident) published on 2 May 2024 Submitted via Website
Overall Experience

The staff at Lound went beyond for my dad and even for the family. Dad had always found it hard to adapt to new things and being in new places but warmed up very quickly to Lound Hall Care Home. I was worried about Dad being in a care home at first as any daughter would but the staff are lovely, polite, empathetic, and caring and they always go the extra mile. We were always comfortable at every visit and you could see that Dad was very well looked after. Before Dad passed he mentioned how lovely the staff was, he really enjoyed the cooking and the chefs were lovely. The chefs would politely ask Dad what food he would like and always made food to suit Dad's needs. The care home is lovely and clean and cleaned more than twice a day which is really lovely. My family and myself felt so respected and cared for during this difficult time. The staff at the care home really are amazing and I'm incredibly grateful that my dad was in safe hands. Dad loved Lound Hall Care Home and so did the family.

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Review from Paul B (Grandson of Resident) published on 23 April 2024 Submitted via Website
Overall Experience

Absolutely brilliant care home, it really goes the extra mile to look after all its residents. Staff are always very friendly and will do anything for residents and visitors alike, really cannot fault it.

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Review from Greg K (Son of Resident) published on 26 February 2024 Submitted via Website
Overall Experience

My mother was a resident in Lound Hall for approximately a year following a serious stroke. The care given to her by the staff was outstanding in every respect. She was treated with warmth, compassion and respect by everyone, right up until her final days. My wife and I were made to feel welcome whenever we visited and the flow of information from the admin staff was first-rate. Mum was encouraged to join in the many community activities and was thrown a lovely lunch party for her 90th. The home is cosy and comfortable with several communal areas for residents to mingle. I would have no hesitation recommending Lound Hall to anyone who wants a loved one to receive top-quality professional care and have peace of mind for themselves.

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Review from J H (Resident / Service User) published on 24 November 2023 Submitted via Postal Card
Overall Experience

I have been at Lound Hall for one year and when I originally came for a fortnight. I have always felt settled here although I regret that Lound Hall is not nearer to my home in Lowestoft. On the whole, I have found the other residents amiable and friendly.

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Review from Janette N (Granddaughter of Resident) published on 15 November 2023 Submitted via Website
Overall Experience

I cannot praise this care home enough. My grandmother has been living at Lound Hall Nursing Home for over a year now and is so happy. The care, respect and genuine love for the residents come across every time I visit which is usually once a week. The staff are truly exceptional and nothing is too much trouble. I would highly recommend this Nursing Home to anyone.

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Review from J H (Daughter of Resident) published on 15 November 2023 Submitted via Website
Overall Experience
Staff are very caring and they don’t rush Mum.
Has been there quite a while now, settled and calls it home.
The office staff are helpful when I call or email.

Plus I am looked after and have my dinner with Mum when I visit.

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Review from L C (Son of Resident) published on 2 November 2023 Submitted via Website
Overall Experience
The staff at Lound Hall have been fantastic the support and care and compassion have been outstanding and the end-of-life support show by the staff I will never forget.

Lound Hall was like home to home for my dad and for me knowing he was cared for and safe gave me peace of mind.

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Review from Walter S (Son of Resident) published on 24 August 2023 Submitted via Postal Card
Overall Experience

We are happy with Lound Hall care home because my mum is well looked after there. She is always washed with clean clothes every day. Nothing is too much trouble for the staff. They are very helpful to Mum and us. Would recommend it to family and friends.

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Review from C L (Son of Resident) published on 10 July 2023 Submitted via Website
Overall Experience
We could not have found a better place for my mum to spend her last few weeks.
The care, support and compassion she enjoyed made those last few weeks the best she enjoyed in quite a while.
When we first spoke to the team, they said:
‘We may not be the poshest home, but we are a homely home’
How very true - and what a difference it makes.

Thank you

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 December 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (6)

  • 17 Nov 2022Recipient: Lound Hall
  • 04 Nov 2022Recipient: Lound Hall
  • 24 Sep 2022Recipient: Lound Hall

Accreditations

There are no accreditations posted yet for Lound Hall.

Meet the Team (9)

Siobhan Fennell
Siobhan FennellJob Title:Registered Home ManagerJoined: 2025
Siobhan joined Lound Hall in February 2025 as the Home Manager.
Siobhan began her healthcare journey as a nurse, working in A&E and Intensive Care. In 2017, Siobhan transitioned to the community healthcare sector, specializing in the rehabilitation of patients with acquired brain injuries and strokes.

Most recently Siobhan has been working as a General Manager in the care sector and has aided in raising the standards of three services rated inadequate and requires improvement to achieve a "Good" rating with the CQC.

Susan Graham
Susan GrahamJob Title:Compliance Support ManagerJoined: 2026

With over 25 years’ experience in health and social care, Sue has dedicated her career to providing outstanding care and supporting others to achieve their full potential.

Sue began her journey as a care assistant in 1999 before progressing to a senior care role, and has spent the last 24 years as the Registered Manager of an Outstanding-rated dementia care home. Throughout her career, Sue has been passionate about delivering person-centred care, developing high-performing teams, and supporting residents and their families throughout their care home journey with compassion, dignity, and respect.

Sue is delighted to have been given the opportunity to join KRG Healthcare as a Compliance Support Manager. Sue states, 'This role enables me to share my knowledge and experience with care providers, helping services to achieve excellence, maintain compliance, and create positive outcomes for both the people they support and the teams who care for them. I am committed to empowering others to shine and to making a lasting difference across the health and social care sector.

Erica Quintal
Erica QuintalJob Title:Clinical LeadJoined: 2023

Erica came to the UK from Portugal in 2012 after completing her nursing degree. She worked in London for 7 years, gaining experience in dementia and palliative care, before joining Lound Hall in 2023. Erica's conscientious and dedicated nature adds structure and support to the nursing team. As a result of Erica's exceptional service at Lound Hall, she was promoted to the role of Clinical Lead in July 2025.

Syrill Pagaoa
Syrill PagaoaJob Title:RGN/Head of CareJoined: 2022

Sy trained and worked as a Nurse in the Philippines before moving to the UK in 2022. Sy began her career at Lound Hall as a Senior Carer whilst studying for and completing her British nursing exams in 2024. Since then, Sy has proven herself to be a compassionate and thorough RGN who leads by exceptional example. In January 2026, Sy was promoted to Care Lead, and we are excited to see how Sy will support and nurture the Care team to deliver outstanding care.

Charlotte Smith-Knight
Charlotte Smith-KnightJob Title:Office Manager and HR AssistantJoined: 2023

Charlotte joined to Lound Hall in 2023, having previously worked as the Administrator at a casino and as the Manager of a restaurant. Charlotte manages the office providing administrative support to the home and is the first point of contact for residents and their families.

John Whelan
John WhelanJob Title:Head ChefJoined: 2026

John joined Lound Hall in 2026 and comes to us with a well-established career in the catering industry, having worked his way up from his first job as a waiter to Head Chef, across a variety of environments including hotels, country clubs and care homes. We are excited to have John on board to bring a fresh approach and further enhance our catering offer.

Paul Hanton
Paul HantonJob Title:Maintenance LeadJoined: 2025

Paul joined Lound Hall in October 2025 as our Maintenance Lead. Paul has a wealth of experience in site management and grounds keeping and is looking forward to turning his attention to the upkeep of our beautiful Grade II listed Home and gardens.

Ruth Elmy
Ruth ElmyJob Title:Head of HousekeepingJoined: 2017

Ruth leads the team of Housekeepers, who all work hard to ensure that the home is clean and fresh - visitors always compliment the cleanliness of the home! The Housekeeping Team won the Shining Stars Award in 2023 in recognition of all their hard work.

Stacie Pickering
Stacie PickeringJob Title:AdministratorJoined: 2020

Stacie works alongside Charlotte providing administrative support to the home and is also an experienced Care Assistant, giving her excellent insight into both areas.

Frequently Asked Questions about Lound Hall

What types of Care is Lound Hall registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lound Hall have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Lound Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Lound Hall to the centre of Lowestoft?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lound Hall to verify any information. View our terms and conditions. Lound Hall has an Enhanced Service -more info.