Lound Hall

Jay Lane, Lound, Lowestoft NR32 5LH

Lound Hall nursing home in Lound, Suffolk offers long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.

The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.

Set in 2.5 acres of countryside, the nursing home's management believe that the body and the mind are very closely linked and that keeping the body active, even for those who are perhaps less mobile than they once were, can also do wonders for their state of mind.

The home's activities co-ordinator organises events to stimulate both body and mind including live music and dancing, bingo, quizzes, card games, arts and crafts, day trips out, reminiscence therapy, aerobic exercise to music and visits from local religious figures.

Residents can also enjoy physiotherapy, occupation and speech therapy, podiatry, aromatherapy, reflexology, hairdressers, beautician and library services.

Group: KRG Healthcare

Person in charge: Benhilda Shambare (Quality Assurance Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All enquiries welcome. Ages from 55 to 105.

Languages Spoken by Staff (other than English): Irish, Lithuanian, Polish, Romanian

Single Rooms: 29

Shared Rooms: 7

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lound Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.4 (maximum of 10) for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Lound Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.958 for Lound Hall is calculated as follows: ( (1 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 3.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.483 Points relating to the number of positive Reviews for Lound Hall is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.6 Target = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.4 Lound Hall has a Review Score of 7.4 (7.441) from 2 Reviews


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lound Hall?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lound Hall

  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Since arriving at the home, my friend has been looked after very well. Things in the home have improved greatly since he was admitted in December 2016

How likely would you be to recommend Lound Hall? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

When I had to put my husband in a care home I chose this one. At first, I didn't think things were very good, but as time was going by it was getting better and it is improving all the time. They are getting more carers and staff and the residents are getting more activities.

How likely would you be to recommend Lound Hall? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

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