






Lound Hall Nursing Home in Lound, Suffolk is an award-winning care home offering long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.
The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.
Set in 3 acres of countryside, the nursing home's management believes that the body and the mind are very closely linked...
Care Provided by Lound Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are determined based on the needs of the residents and exclude any personal expenditure incurred by the resident.
The price(s) shown are provided by the care home. Contact Lound Hall for full pricing details and T&Cs.
Contact Lound Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- KRG Healthcare
- Private Owned
Person in charge
- Siobhan Fennell(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (2)
Lound Hall Reviews (46)
Lound Hall has a Review Score of 9.6 (9.611) out of 10, based on 11 reviews in the last 2 years.
Over all time Lound Hall has 46 reviews.
My father-in-law moved to Lound Hall Care Home following a month in hospital, he arrived frail and anxious. He was very quickly put at ease by the manager, and members of staff. The care and attention he received from everyone at the home was exceptional. His last three weeks were full of love, fun, lots of smiles and song. As a family we couldn't ask for more. We felt well supported by everyone at the home. On the night he died the care he received by the night staff was again exceptional and compassionate. Thank you.
The two rooms my father has occupied are limited in size. Also, the temperature was too hot for him making it difficult to sleep. The staff are always very attentive and supportive of his needs.
Visited eleven homes looking for the right place for my lovely dad and went with my gut feeling. I picked Lound Hall and without a doubt I know I've made the right decision. Dad has been here since September 2022 and the love and care he is receiving have exceeded my expectations. I could not be happier. I live in the USA and I am an only child so it was critical for me to find a place for dad where he will be well cared for when I can't be there. Lound Hall is that place. It's so homely and the staff always go above and beyond to make all the residents feel special! Thank you so much!
My mum moved into Lound Hall about seven weeks ago. Although she has been very poorly, the level of care she has received has been excellent. All the care staff are extremely kind and caring. The level of care my mum has received is exceptional. The management team, particularly the two senior nurses, are also very good, as are the carers, the catering team, cleaners and entertainment staff. The whole ethos and culture at Lound Hall have made both my mum and us as a family safe and cared for. I cannot thank to team enough and would wholeheartedly recommend Lound Hall.
My nana was a resident at Lound until she passed away on 1st April this year. All the staff were amazing throughout her stay and we amazing throughout her stay and she was cared for just like she was a member of their family. Amazing staff and appreciated everything they did.
Lound Hall were fantastic from start to finish, their love and care was exceptional. We were always kept informed of everything going on. The last years for my relative was a happy one she was well looked after and always smiling. We can't thank Lound Hall staff enough. First Class!
My father has been a resident for several years and I am happy that he is receiving good care in a safe environment. The staff have coped extremely well under difficult circumstances and have remained cheerful and efficient throughout.
My mum is ninety-nine years old today. I went to visit her this afternoon. Her room had been trimmed with birthday flags and balloons. Mum was comfortable in her bed although wanting to close her eyes for an afternoon nap. I am sure she was understanding of all the attention, especially when many members of staff came in to sing happy birthday with a cake. Mum enjoyed her cake with cream, always has done!. So grateful thank you to all the staff for making an afternoon to remember.
The level of care was amazing, going above and beyond. An amazingly dedicated team who brought care, compassion, and a little bit of fun at a very difficult time. The support and kindness shown to all the family by all staff were immeasurable, showing respect and dignity at all times to my husband.
The values of Lound Hall certainly ring true in the care given. We, as a family, will be forever grateful.
Staff have been exceptional, couldn't ask for more. Always helpful. A credit to Lound Hall. The home is spotless.
My mother has recently moved into Lound at the start of this month. She has settled in very quickly and having her closer is a comfort to me. She’s always happy when I visit and told me about the party she just attended. All the staff are very attentive to her needs and I now know she is safe and I don’t have to worry, as she’s not on her own anymore or a long distance away. Her room has her pictures up already and she tells me how the lovely girls make her bed nicely. The carers always check on her and drinks are always offered whenever I’m there. She says there’s so much food I can’t eat it all but I give it a good go. Thank you to all of you after a long nine months of worry that we can now enjoy quality times together.
Lound is a brilliant location in a very elegant setting and I have never detected a suggestion of an institutional atmosphere. The staff are friendly and effortlessly professional. It is a pleasure to visit Lound. I am always made to feel welcome either when I visit or ring up. My brother is in good place and seems to have been sheltered from the first rounds of COVID.
My mum has been so well cared for. The carers are very considerate and hard working. All the staff are kind and friendly, Mum loves everyone at Lound Hall and they love her. It gives me peace of mind and they have reassured me during Mum's time at Lound Hall. She is happy and as content as possible. I am so glad we moved Mum in well before lockdown.
I am very happy with all the love and care my mum has received in this crazy world that we live in. All the staff are angels in disguise. I can't thank them enough!
When my friend, who is like a mum to me, became a resident she was not happy and unsettled but after a while, with the love and care she got from all the carers, she changed to a happy and very grateful person. She tells me she's in a lovely place full of love, which I have felt myself whenever I visit. Such a very happy and caring nursing home.
Staff are extremely attentive and kind, the entertainment activities are particularly good with every effort made to keep the residents engaged. The decor is becoming a little tired in places but it is the care, quality of life, attention and dignity given to the residents that is important and in my view Lound Hall is outstanding.
My mum was in Lound Hall for over four years. During that time, the staff cared for and looked after her as her dementia worsened. I cannot fault the way they cared for her; Mum loved being there, and it was home to her. They treated her like family and not a resident. The room she was in looked outside, and everyone waved to her when they came in, acknowledging she was there. The grounds are lovely, and the staff make sure everyone can go outside in the nice weather. I can’t fault it.
My wife has been a resident for over four years during which time I have been satisfied with her care. I have to say that as time has passed, the home has become even better and I would be content to live there myself if necessary.
Although my sister was only resident for ten days for end of life care, I could not have been happier about the care she received. The staff were friendly, responsive and thoughtful and treated my sister with enormous dignity and consideration - nothing was too much trouble. As relatives, we were also shown great courtesy and kindness, and I am so grateful my sister's last days were spent in the care of Lound Hall.
Upon arrival to view the care home for my Dad, I was greeted by a friendly, welcoming manager who was both caring and informative. Dad was apprehensive about going there, but he needn't have been, because all staff were and continue to be amazing in all aspects of his care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lound Hall.
There are no upcoming events for Lound Hall.
Awards / Recognitions (6)
- 17 Nov 2022Recipient: Lound Hall
- 04 Nov 2022Recipient: Lound Hall
- 24 Sep 2022Recipient: Lound Hall
Accreditations
There are no accreditations posted yet for Lound Hall.
Meet the Team (9)

Siobhan began her healthcare journey as a nurse, working in A&E and Intensive Care. In 2017, Siobhan transitioned to the community healthcare sector, specializing in the rehabilitation of patients with acquired brain injuries and strokes.
Most recently Siobhan has been working as a General Manager in the care sector and has aided in raising the standards of three services rated inadequate and requires improvement to achieve a "Good" rating with the CQC.

With over 25 years’ experience in health and social care, Sue has dedicated her career to providing outstanding care and supporting others to achieve their full potential.
Sue began her journey as a care assistant in 1999 before progressing to a senior care role, and has spent the last 24 years as the Registered Manager of an Outstanding-rated dementia care home. Throughout her career, Sue has been passionate about delivering person-centred care, developing high-performing teams, and supporting residents and their families throughout their care home journey with compassion, dignity, and respect.
Sue is delighted to have been given the opportunity to join KRG Healthcare as a Compliance Support Manager. Sue states, 'This role enables me to share my knowledge and experience with care providers, helping services to achieve excellence, maintain compliance, and create positive outcomes for both the people they support and the teams who care for them. I am committed to empowering others to shine and to making a lasting difference across the health and social care sector.

Erica came to the UK from Portugal in 2012 after completing her nursing degree. She worked in London for 7 years, gaining experience in dementia and palliative care, before joining Lound Hall in 2023. Erica's conscientious and dedicated nature adds structure and support to the nursing team. As a result of Erica's exceptional service at Lound Hall, she was promoted to the role of Clinical Lead in July 2025.

Sy trained and worked as a Nurse in the Philippines before moving to the UK in 2022. Sy began her career at Lound Hall as a Senior Carer whilst studying for and completing her British nursing exams in 2024. Since then, Sy has proven herself to be a compassionate and thorough RGN who leads by exceptional example. In January 2026, Sy was promoted to Care Lead, and we are excited to see how Sy will support and nurture the Care team to deliver outstanding care.

Charlotte joined to Lound Hall in 2023, having previously worked as the Administrator at a casino and as the Manager of a restaurant. Charlotte manages the office providing administrative support to the home and is the first point of contact for residents and their families.

John joined Lound Hall in 2026 and comes to us with a well-established career in the catering industry, having worked his way up from his first job as a waiter to Head Chef, across a variety of environments including hotels, country clubs and care homes. We are excited to have John on board to bring a fresh approach and further enhance our catering offer.

Paul joined Lound Hall in October 2025 as our Maintenance Lead. Paul has a wealth of experience in site management and grounds keeping and is looking forward to turning his attention to the upkeep of our beautiful Grade II listed Home and gardens.

Ruth leads the team of Housekeepers, who all work hard to ensure that the home is clean and fresh - visitors always compliment the cleanliness of the home! The Housekeeping Team won the Shining Stars Award in 2023 in recognition of all their hard work.

Stacie works alongside Charlotte providing administrative support to the home and is also an experienced Care Assistant, giving her excellent insight into both areas.
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