Lound Hall

Jay Lane, Lound, Lowestoft NR32 5LH
Review Us
9.9 39 Reviews
  • Lound Hall, Lowestoft
Lound Hall Nursing Home in Lound, Suffolk is an award-winning care home offering long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.

The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.

Set in 3 acres of countryside, the nursing home's management believes that the body and the mind are very closely linked and that keeping the body active, even for those who are perhaps less mobile than they once were, can also do wonders for their state of mind.

The home's activities co-ordinator organises events to stimulate both body and mind including live music and dancing, bingo, quizzes, card games, arts and crafts, day trips out, reminiscence therapy, aerobic exercise to music and visits from local religious figures.

Residents can also enjoy physiotherapy, occupation and speech therapy, podiatry, aromatherapy, reflexology, hairdressers, beautician and library services.

The home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624
  • Self-Funded Residential Dementia Care: from £1624
  • Self-Funded Nursing Care: from £1624
  • Self-Funded Nursing Dementia Care: from £1624

Our care fees are determined based on the needs of the residents and exclude any personal expenditure incurred by the resident.

These prices are only a guideline, please contact Lound Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Siobhan Fennell (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All enquiries welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Lound Hall Reviews (39)

9.9

Lound Hall has a Review Score of 9.9 (9.868) out of 10, based on 11 reviews in the last 2 years.
Over all time Lound Hall has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lound Hall
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Review from Eileen H (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is ninety-nine years old today. I went to visit her this afternoon. Her room had been trimmed with birthday flags and balloons. Mum was comfortable in her bed although wanting to close her eyes for an afternoon nap. I am sure she was understanding of all the attention, especially when many members
of staff came in to sing happy birthday with a cake. Mum enjoyed her cake with cream, always has done!. So grateful thank you to all the staff for making an afternoon to remember.
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Review from G W (Wife of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Lound Hall for end-of-life care because my husband had cancer.
The level of care was amazing, going above and beyond. An amazingly dedicated team who brought care, compassion, and a little bit of fun at a very difficult time. The support and kindness shown to all the family by all staff were
immeasurable, showing respect and dignity at all times to my husband.
The values of Lound Hall certainly ring true in the care given. We, as a family, will be forever grateful.
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Review from Sally B (Friend of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how well things have been managed during this pandemic.
Staff have been exceptional, couldn't ask for more. Always helpful. A credit to Lound Hall. The home is spotless.
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Review from Helena C (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Lound at the start of this month. She has settled in very quickly and having her closer is a comfort to me. She’s always happy when I visit and told me about the party she just attended. All the staff are very attentive to her needs and I now know she is safe and I
don’t have to worry, as she’s not on her own anymore or a long distance away. Her room has her pictures up already and she tells me how the lovely girls make her bed nicely. The carers always check on her and drinks are always offered whenever I’m there. She says there’s so much food I can’t eat it all but I give it a good go. Thank you to all of you after a long nine months of worry that we can now enjoy quality times together.
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Review from Gilbert T (Brother of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lound is a brilliant location in a very elegant setting and I have never detected a suggestion of an institutional atmosphere. The staff are friendly and effortlessly professional. It is a pleasure to visit Lound. I am always made to feel welcome either when I visit or ring up. My brother is in good
place and seems to have been sheltered from the first rounds of COVID.
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Review from Suzanne T (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been so well cared for. The carers are very considerate and hard working. All the staff are kind and friendly, Mum loves everyone at Lound Hall and they love her. It gives me peace of mind and they have reassured me during Mum's time at Lound Hall. She is happy and as content as possible.
I am so glad we moved Mum in well before lockdown.
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Review from Andrew R (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the love and care my mum has received in this crazy world that we live in. All the staff are angels in disguise. I can't thank them enough!
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Review from Jan J (Friend of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend, who is like a mum to me, became a resident she was not happy and unsettled but after a while, with the love and care she got from all the carers, she changed to a happy and very grateful person. She tells me she's in a lovely place full of love, which I have felt myself whenever I visit.
Such a very happy and caring nursing home.
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Review from A S (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely attentive and kind, the entertainment activities are particularly good with every effort made to keep the residents engaged. The decor is becoming a little tired in places but it is the care, quality of life, attention and dignity given to the residents that is important and in my
view Lound Hall is outstanding.
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Review from Karen W (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Lound Hall for over four years. During that time, the staff cared for and looked after her as her dementia worsened. I cannot fault the way they cared for her; Mum loved being there, and it was home to her. They treated her like family and not a resident. The room she was in looked outside,
and everyone waved to her when they came in, acknowledging she was there. The grounds are lovely, and the staff make sure everyone can go outside in the nice weather. I can’t fault it.
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Review from Peter W (Husband of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for over four years during which time I have been satisfied with her care. I have to say that as time has passed, the home has become even better and I would be content to live there myself if necessary.
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Review from Rosalyn A (Sister of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my sister was only resident for ten days for end of life care, I could not have been happier about the care she received. The staff were friendly, responsive and thoughtful and treated my sister with enormous dignity and consideration - nothing was too much trouble. As relatives, we were also
shown great courtesy and kindness, and I am so grateful my sister's last days were spent in the care of Lound Hall.
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Review from D H (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon arrival to view the care home for my Dad, I was greeted by a friendly, welcoming manager who was both caring and informative. Dad was apprehensive about going there, but he needn't have been, because all staff were and continue to be amazing in all aspects of his care.
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Review from S C (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Lound Hall to be a warm and inviting environment where my mother has been encouraged and supported to flourish and blossom in her surroundings. After just a few months, my mother is more confident and happier than she has been in a long time. She is looked after by warm, friendly, polite,
attentive and understanding staff where nothing is too much trouble for them. They always want to accommodate, listen and improve. A very big thank you to everyone at Lound Hall.
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Review from M S (Friend of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff and very helpful. Pleasant surroundings clean and attractive. Our friend was very comfortable and happy in his last weeks.
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Review from Maureen H (Wife of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Lound Hall since 2014 and the place has improved so much since he first arrived. The staff are brilliant and very friendly and the food is excellent. As Lound Hall is in the country there is a lot of wildlife to see. You can go to any member of management with a query
or worry and it will be dealt with. A very warm and welcome environment.
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Review from Ann B (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I had to put my husband in a home we chose this one in Lound KRG Healthcare. At first thought it was okay but then it started to go downhill. Then I thought about moving him. I did look at one or two but it started to improve. He has been in two years. He broke his hip the first year after falling
down. He had a spell in hospital, now he is good. Home is improving. I would recommend it.
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Review from H S (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standards at Lound Hall have always been satisfactory but are now excellent.
It is always hard to hand over a loved one into permanent care but the staff and general environment made this much easier. Mum has been happy at Lound Hall for 18 months and is in fact now much happier and healthier than
she was at home.
Many thanks to all the staff and management.
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Review from Patricia C (Friend of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since arriving at the home, my friend has been looked after very well. Things in the home have improved greatly since he was admitted in December 2016
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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Lound Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Lound Hall is calculated as follows: ( (112 Excellents x 5) + (17 Goods x 4) ) ÷ 129 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lound Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (8)

Siobhan

Siobhan Fennell

Job Title: Registered Home Manager Joined: 2025

Siobhan joined Lound Hall in February 2025 as the Home Manager.
Siobhan began her healthcare journey as a nurse, working in A&E and Intensive Care. In 2017, Siobhan transitioned to the community healthcare sector, specializing in the rehabilitation of patients with acquired brain injuries and strokes.
Most recently Siobhan has been working as a General Manager in the care sector and has aided in raising the standards of three services rated inadequate and requires improvement to achieve a "Good" rating with the CQC.

Erica

Erica Quintal

Job Title: Clinical Lead Joined: 2023

Erica came to the UK from Portugal in 2012 after completing her nursing degree. She worked in London for 7 years, gaining experience in dementia and palliative care, before joining Lound Hall in 2023. Erica's conscientious and dedicated nature adds structure and support to the nursing team. As a result of Erica's exceptional service at Lound Hall, she was promoted to the role of Clinical Lead in July 2025.

Andrea

Andrea Deakins

Job Title: Quality & Compliance Manager Joined: 2024

Andrea rejoined the Lound Hall team in 2024, having previously been the Home Manager. In her new role as Quality & Compliance Manager, Andrea works for KRG Healthcare to ensure strict governance and ensure the residents' experience is exceptional by embedding a culture of safe, responsible and person-centred care.

Charlotte

Charlotte Smith-Knight

Job Title: Office Manager and HR Assistant Joined: 2023

Charlotte joined to Lound Hall in 2023, having previously worked as the Administrator at a casino and as the Manager of a restaurant. Charlotte manages the office providing administrative support to the home and is the first point of contact for residents and their families.

Stacie

Stacie Pickering

Job Title: Administrator Joined: 2020

Stacie works alongside Charlotte providing administrative support to the home and is also an experienced Care Assistant, giving her excellent insight into both areas.

Stephen

Stephen Peach

Job Title: Head Chef Joined: 2025

Stephen joined Lound Hall as the Head Chef in February 2025. Stephen brings a wealth of experience having worked in restaurants around the area over the last 25 years. Stephen will be leading the kitchen team to provide balanced, nutritious meals using ingredients from locally sourced suppliers and fresh baked cakes for the afternoon tea trolley.

Ryan

Ryan Butcher

Job Title: General Maintenance Joined: 2020

Ryan is responsible for the maintenance and upkeep of Lound Hall and its substantial grounds. Lound Hall is a Grade II listed building, meaning that Ryan is always extremely busy.

Ruth

Ruth Elmy

Job Title: Head of Housekeeping Joined: 2017

Ruth leads the team of Housekeepers, who all work hard to ensure that the home is clean and fresh - visitors always compliment the cleanliness of the home! The Housekeeping Team won the Shining Stars Award in 2023 in recognition of all their hard work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lound Hall to verify any information. View our terms and conditions. Lound Hall has an Enhanced Service - more info.