






Lound Hall Nursing Home in Lound, Suffolk is an award-winning care home offering long-term and short-term residential and nursing care, palliative/end of life care as well as continuing care for older people.
The home also provides respite and post-operative care with nurses and care staff on site 24 hours a day.
Set in 3 acres of countryside, the nursing home's management believes that the body and the mind are very closely linked...
Care Provided by Lound Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are determined based on the needs of the residents and exclude any personal expenditure incurred by the resident.
The price(s) shown are provided by the care home. Contact Lound Hall for full pricing details and T&Cs.
Contact Lound Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- KRG Healthcare
- Private Owned
Person in charge
- Siobhan Fennell(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (2)
Lound Hall Reviews (46)
Lound Hall has a Review Score of 9.6 (9.611) out of 10, based on 11 reviews in the last 2 years.
Over all time Lound Hall has 46 reviews.
We have found Lound Hall to be a warm and inviting environment where my mother has been encouraged and supported to flourish and blossom in her surroundings. After just a few months, my mother is more confident and happier than she has been in a long time. She is looked after by warm, friendly, polite, attentive and understanding staff where nothing is too much trouble for them. They always want to accommodate, listen and improve. A very big thank you to everyone at Lound Hall.
Very friendly staff and very helpful. Pleasant surroundings clean and attractive. Our friend was very comfortable and happy in his last weeks.
My husband has been a resident of Lound Hall since 2014 and the place has improved so much since he first arrived. The staff are brilliant and very friendly and the food is excellent. As Lound Hall is in the country there is a lot of wildlife to see. You can go to any member of management with a query or worry and it will be dealt with. A very warm and welcome environment.
When I had to put my husband in a home we chose this one in Lound KRG Healthcare. At first thought it was okay but then it started to go downhill. Then I thought about moving him. I did look at one or two but it started to improve. He has been in two years. He broke his hip the first year after falling down. He had a spell in hospital, now he is good. Home is improving. I would recommend it.
It is always hard to hand over a loved one into permanent care but the staff and general environment made this much easier. Mum has been happy at Lound Hall for 18 months and is in fact now much happier and healthier than she was at home.
Many thanks to all the staff and management.
Since arriving at the home, my friend has been looked after very well. Things in the home have improved greatly since he was admitted in December 2016
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lound Hall.
There are no upcoming events for Lound Hall.
Awards / Recognitions (6)
- 17 Nov 2022Recipient: Lound Hall
- 04 Nov 2022Recipient: Lound Hall
- 24 Sep 2022Recipient: Lound Hall
Accreditations
There are no accreditations posted yet for Lound Hall.
Meet the Team (9)

Siobhan began her healthcare journey as a nurse, working in A&E and Intensive Care. In 2017, Siobhan transitioned to the community healthcare sector, specializing in the rehabilitation of patients with acquired brain injuries and strokes.
Most recently Siobhan has been working as a General Manager in the care sector and has aided in raising the standards of three services rated inadequate and requires improvement to achieve a "Good" rating with the CQC.

With over 25 years’ experience in health and social care, Sue has dedicated her career to providing outstanding care and supporting others to achieve their full potential.
Sue began her journey as a care assistant in 1999 before progressing to a senior care role, and has spent the last 24 years as the Registered Manager of an Outstanding-rated dementia care home. Throughout her career, Sue has been passionate about delivering person-centred care, developing high-performing teams, and supporting residents and their families throughout their care home journey with compassion, dignity, and respect.
Sue is delighted to have been given the opportunity to join KRG Healthcare as a Compliance Support Manager. Sue states, 'This role enables me to share my knowledge and experience with care providers, helping services to achieve excellence, maintain compliance, and create positive outcomes for both the people they support and the teams who care for them. I am committed to empowering others to shine and to making a lasting difference across the health and social care sector.

Erica came to the UK from Portugal in 2012 after completing her nursing degree. She worked in London for 7 years, gaining experience in dementia and palliative care, before joining Lound Hall in 2023. Erica's conscientious and dedicated nature adds structure and support to the nursing team. As a result of Erica's exceptional service at Lound Hall, she was promoted to the role of Clinical Lead in July 2025.

Sy trained and worked as a Nurse in the Philippines before moving to the UK in 2022. Sy began her career at Lound Hall as a Senior Carer whilst studying for and completing her British nursing exams in 2024. Since then, Sy has proven herself to be a compassionate and thorough RGN who leads by exceptional example. In January 2026, Sy was promoted to Care Lead, and we are excited to see how Sy will support and nurture the Care team to deliver outstanding care.

Charlotte joined to Lound Hall in 2023, having previously worked as the Administrator at a casino and as the Manager of a restaurant. Charlotte manages the office providing administrative support to the home and is the first point of contact for residents and their families.

John joined Lound Hall in 2026 and comes to us with a well-established career in the catering industry, having worked his way up from his first job as a waiter to Head Chef, across a variety of environments including hotels, country clubs and care homes. We are excited to have John on board to bring a fresh approach and further enhance our catering offer.

Paul joined Lound Hall in October 2025 as our Maintenance Lead. Paul has a wealth of experience in site management and grounds keeping and is looking forward to turning his attention to the upkeep of our beautiful Grade II listed Home and gardens.

Ruth leads the team of Housekeepers, who all work hard to ensure that the home is clean and fresh - visitors always compliment the cleanliness of the home! The Housekeeping Team won the Shining Stars Award in 2023 in recognition of all their hard work.

Stacie works alongside Charlotte providing administrative support to the home and is also an experienced Care Assistant, giving her excellent insight into both areas.
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