Cholwell House Nursing Home

It was with deep regret that we had to put my mum into a home, after trying to care for her in her own home for as long as we could. On reflection choosing Cholwell House was the best decision that we could have made. The tenderness, compassion and love that was shown to both my mum and us as her family was exactly what was needed. I would sincerely recommend Cholwell House to anybody in similar circumstances.

At 93 she has now died but I would not hesitate to recommend this nursing home to others and also feel a little sad that I will not be visiting them anymore. Thank you all.

I wouldn't hesitate to recommend Cholwell; as I know Mum is getting the best of care. Thank you to everyone at Cholwell.

Thank you all so much, Cholwell House, you are all totally amazing.

Cholwell is the most amazing home from home nursing home. From the moment you walk through the door you have a warm welcome, very much a family atmosphere. We have been part of the Cholwell family for nearly six years, and in all that time, have never had any concerns about the care, a very dedicated, compassionate team of cares who never fail to go the extra mile. During the lockdown, we received photos and cards and even a video on my mum-in-laws 80th birthday, again so much effort to make her day special, a cake, banners, balloons and singing! She has sadly been mostly in bed for the last couple of years and never a sore or mark on her skin, a true testament to outstanding care, she is always clean and fresh as is the whole home. I can not speak highly enough of this place and would never hesitate to recommend it, (in fact, I have and those that have also placed their relatives at Cholwell have never regretted it for one minute).

My mum has lived at Cholwell for 5 years and 8 months. I can honestly say in all this time I have never had any reason for complaint. The home is managed extremely well, staff are friendly, welcoming and always show care and compassion to all residents. Over our time here it has been a rollercoaster ride with the decline of dementia with my mum, but the manager and her team have always involved us in any changes and showed care and support to us at difficult times. During lockdown, I have had photos sent in a card with a message of how mum is, which has been lovely. I will be eternally grateful to everyone at Cholwell and can’t recommend them highly enough. I am very confident that my mum is treated with dignity and compassion which is vital with dementia. In my opinion, they not only do a first-class job but always seem to go that extra mile with the care and compassion that just seems to come naturally to them. Thank you so much.

Overall very pleased. My mother is in the lounge area of the home and my only criticism is there are only 2 carers and when they are attending to one resident, the other residents are left to their own devices, toilet etc. I appreciate 2 carers to 12 residents is probably the norm, it leaves something to be desired.

My sister has been at Cholwell House for 3 years and 4 months and has been very well looked after and cared for. She is very happy there. As visitors, we always find the staff very welcoming and pleased to see us. During the recent lockdown, we have been in contact with the staff and been advised all is well.

The staff are all amazing, hard-working and friendly. They make us feel part of the Cholwell House family when we visit our Mum. To hear our Mum say, "I feel this place is my home now" says it all to us. We can't thank the staff enough for all they do and keeping our Mum safe during this pandemic.

The home has a very welcoming and homely atmosphere. All of the staff are very caring and friendly. I am confident that my mum is very well looked after and treated with dignity and respect. I do not think there is anywhere that could provide better care for my mum at this stage of her life.

January: Cholwell House is a friendly home and the staff treats the residents as family. They are caring and attentive to their resident's needs and welcome visitors at any time.

April: During the lockdown, the home has been closed to visitors due to COVID-19. We have received photos of our relative and have been kept up to date in relation to COVID infections (or lack of them as has been the case).

Cholwell is an excellent, well-managed facility with a family, caring vibe. They offer residents a wide range of stimulating experiences including art, music, physical therapies, celebrations of world events, Christmas, Easter, V.E. Day, Birthday. The family are constantly kept informed of any changes which give us complete peace of mind concerning our loved one.

My father has been at Cholwell House for a year. He has been looked after with care, kindness, and dignity. His room is large, airy, and kept clean and the staff is kind and considerate. He has settled into a routine and is happy, particularly now there is another male compansion resident.