Primary Care Categories
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- For a maximum of 6 Service Users
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Urmston House is a Bristol care home that specialises in looking after people with physical and learning disabilities, with a wide range of resources and community contacts to draw upon.
The service is regulated by the Care Quality Commission and part of the Shaw Healthcare portfolio, adhering to modern standards and innovative policies in order to better the well-being of those with care needs.
Many leisure activities and outings are arranged for...
Care Provided by Urmston House
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Urmston House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Trudie Morse(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 65
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Number of floors: 1
Room Information
- Single Rooms (6)
- Single Rooms with ensuite Wet Room (6)
Urmston House Reviews (5)
Over all time Urmston House has 5 reviews.
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Overall Experience
Date Published
Reviewer Connection to Urmston House
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Review from Suzanne B (Niece of Resident) published on 19 January 2024 Submitted via Website•
Overall Experience
A care home like no other with the emphasis on home!
My aunt has resided at Urmston House for just over eight years. The level of care and compassion whilst respecting her dignity is second to none.
Always met with a warm welcome.
The care provided for my aunt and other residents is person-centred with their best interests at the heart of everything.
Communication is great and there are no restrictions on visiting hours which has always been reassuring. It’s lovely to have regular meetings and be invited to events to catch up with other families.
My aunt is respectfully supported with personal care, to make decisions and in lots of activities within the home and community.
The communal area is lovely and bright with a homely and welcoming feel. This is where my aunt likes to spend a lot of her time. Her room has been decorated to her tastes and is kept clean and tidy as with the rest of the home.
Lots of healthy food that always looks and smells great!
My aunt has resided at Urmston House for just over eight years. The level of care and compassion whilst respecting her dignity is second to none.
Always met with a warm welcome.
The care provided for my aunt and other residents is person-centred with their best interests at the heart of everything.
Communication is great and there are no restrictions on visiting hours which has always been reassuring. It’s lovely to have regular meetings and be invited to events to catch up with other families.
My aunt is respectfully supported with personal care, to make decisions and in lots of activities within the home and community.
The communal area is lovely and bright with a homely and welcoming feel. This is where my aunt likes to spend a lot of her time. Her room has been decorated to her tastes and is kept clean and tidy as with the rest of the home.
Lots of healthy food that always looks and smells great!
I can't thank the whole team enough for everything they do!
↩Reply from Trudie Morse, Home Manager at Urmston House
This is such a lovely review to read, thank you so much. We are so pleased to hear that your aunt feels safe and supported here with us at Urmston. Your kind words will be passed on to the rest of the wonderful team.
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Review from Evelyn B (Sister-in-law of Resident) published on 30 May 2023 Submitted via Website•
Overall Experience
Absolutely outstanding, such a happy place to be under Urmston House care. I go often unannounced always clean, tidy and all residents seem very content. Cannot fault Urmston House at all. Just wish other care homes would take note, all the regular staff, you are a credit to our family.
↩Reply from Trudie Morse, Home Manager at Urmston House
Thank you for your kind review, we are so pleased to hear this.
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Review from P R (Nephew of Resident) published on 19 May 2023 Submitted via Website•
Overall Experience
My uncle has been at Urmston House for more than 10 years. As the care home is specifically built for the needs of disabled people, it caterers for him very well whilst still feeling like a home. The main assets are however, the staff and the way its run. I found the care he is given to be excellent. When my uncle's needs changed due to medical issues, new accommodations and equipment were put in place in order for him to stay at the home and be as comfortable as possible.
↩Reply from Trudie Morse, Home Manager at Urmston House
Thank you for leaving us this wonderful review, we really appreciate it. We are so pleased to hear that you are happy with the care of your uncle and that he is as comfortable as can be here with us. Your lovely comments will be passed on to the team.
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No Rating
Review from Susan R (Sister of Resident) published on 25 May 2021 Submitted via Website•
Overall Experience
My brother has lived at Urmston House since it opened in 2000 and arrived there with others who had lived at another specialist care facility that was closing down. Urmston House was designed specifically for the disability needs of its residents and my brother settled quickly and thrived in his new environment. His skills, confidence and independence grew and have continued to develop over the years.
I have always been impressed by the care given to my brother and the way that I am involved with decision making and I am kept informed of any problems or difficulties he has. The management and staffing of Urmston are now exemplary and I cannot thank the staff enough for their kindness and care which extends to genuine concern. A culture of person-centred rather than task centred care underpins and ensures this approach.
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No Rating
Review from Alexandra W (Son of Resident) published on 24 August 2020 Submitted via Website•
Overall Experience
My son has been at Urmston House I think since it has opened (18/19 years) and has been very happy with the staff/activities/food and his room, which is always clean and tidy and smell lovely and fresh when visiting.
It is very difficult at the moment because of the virus, my son always greats me with a cuddle but hasn't been able. I have phone calls once or twice a week and I can speak to him, I also have lovely photos which the staff take on their phone and send them to me. Before the lockdown, I could go and see him anytime even at night if I myself couldn't sleep but I never went that far as I am disabled and don't drive anymore.
I can remember when my son caught his thumb in his bedroom door and the manager rang me and a new door was fitted the next day with the security springs, he is blind and any bruises on him Urmston House would ring me to let me know how or when it happened.
It is very difficult at the moment because of the virus, my son always greats me with a cuddle but hasn't been able. I have phone calls once or twice a week and I can speak to him, I also have lovely photos which the staff take on their phone and send them to me. Before the lockdown, I could go and see him anytime even at night if I myself couldn't sleep but I never went that far as I am disabled and don't drive anymore.
I can remember when my son caught his thumb in his bedroom door and the manager rang me and a new door was fitted the next day with the security springs, he is blind and any bruises on him Urmston House would ring me to let me know how or when it happened.
The staff are very caring and patient with my son and I have no problem with any of them.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 July 2018Overall
Good
Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 05 Sep 2013Recipient: Urmston House
Meet the Team (3)
Trudie MorseJob Title:Service ManagerJoined: 2019
I have been in post here since December 2019. Previous to this position I worked at Woodhouse in Southmead as a Deputy for 1 year prior to this.
I have worked within the Learning Disability sector for a long time and have found this is my niche.
Urmston house is a lovely 6 bed residential, and I have lots of experience here. I first started my career in 2016. I was employed on the Bank team as a support worker. Within 6 months I became a bank team leader and finally becoming a contracted Team Leader within a year. I was also nominated for an inspirational leader award in the Star awards, I made it to the national finals too!
I worked at Urmston for 3 years, when I left the company to pursue a managerial role elsewhere. That employment was not me and I returned to Shaw Healthcare after 6 months away!
Supporting the team here at Urmston means a great deal to me, working with the families and everyone is fab! Our service users are living their very best lives and knowing I have the experience of working with them for a few years now I hopefully have the knowledge and can offer guidance to my team.
Shaw have provided me with great support and I would not have been able to manage the home that I loved working in without their encouragement and recognition.
Savanna AireyJob Title:Team LeaderJoined: 2019
I Started working here in February of 2019 as a support worker, having never worked in care before I had a lot to learn but I enjoyed every minute of it and was supported really well by the Shaw Team.
I have always been in two minds about working in the care sector even though my family and friends thought I would be amazing at it. I have to say they were right. In my first year working here I was nominated for being an inspirational individual as a support worker at the star awards, which are awards held annually by the company to uplift and reward staff. Shortly after a role came up for a Team Leader which my peers encouraged me to go for again I was nervous to take on the extra responsibility but I have had all the support and training that I have needed to help me progress.As a team Leader I find my role challenging but fulfilling, I love being involved in finding ways to enhance our service users lives and being able to actively be a part of that change.
I love working for Shaw and working with such a brilliant team who are constantly looking for ways to enhance our service users lives. When I leave the home at the end of a working day I feel blessed to work with such amazing people who challenge my mind everyway.
Anne JayJob Title:Service AdministratorJoined: 2020
I started working at Urmston House in January 2020. Since starting I have remained in my position as Administration.
I initially received Training from the Regional Administrator and since then I have had "on the job" training with my Manager, learning something new every day. I have also conducted E-Learning.
I work 24 hours per week, days, from Monday to Friday. I am responsible for: The ServiceUsers money, Petty Cash, inputting Bank Statements, checking & importing Rotas, filing, recording Incidents, processing Invoices, taking phone calls & general Admin duties.
I love coming to work, Urmston House is such a special place. The staff are warm & friendly & I feel like part of a little family. The Service Users are a joy to be with. Each day is different which makes my job special & unique.
Frequently Asked Questions about Urmston House
What types of Care is Urmston House registered for?
Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Urmston House have?
There are 6 Single Rooms.
What are the Facilities & Services at Urmston House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Urmston House to the centre of Bristol?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Urmston House to verify any information. View our terms and conditions. Urmston House has an Enhanced Service -more info.