Westbury Nursing Home & Westbury Garden Suite

Falcondale Road, Westbury-on-Trym, Bristol BS9 3JH
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9.8 36 Reviews
  • Westbury Nursing Home & Westbury Garden Suite, Bristol
Westbury Nursing Home & Westbury Garden Suite are two separate buildings in one location.

Westbury Nursing Home welcomes residents with general and dementia nursing needs, while Westbury Garden Suite welcomes residents with residential needs.

Both homes are under one registration and are committed to providing focused care to the residents they look after. They love creating an environment where safety and comfort go hand in hand.

They are committed to providing individualised care where residents' choices, wishes and preferences are advocated every day. They believe that care and social activities are both crucial in maintaining a resident's high level of well-being and this is not only reflected in the good quality care their residents receive, but also in the variety of activities and events organised for residents to engage in every day - either 1:1 or group activities.

The home ensures that every resident will maintain a community life. This is supported by its links to the local community where there is a strong bond between Westbury Nursing Home & Westbury Garden Suite and the local community. There are a variety of events where families, friends and the local community are involved.

Every facility of the home is being maintained to enable their residents to feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1243
  • Self-Funded Residential Dementia Care: from £1243
  • Self-Funded Nursing Care: from £1402
  • Self-Funded Nursing Dementia Care: from £1402
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

All fees are just a guide. These are reviewed and will reflect on the level of care and dependency each resident will require. Fees are agreed at the time of admission and is subsequently reviewed as and when there is a significant change in resident's care needs.

These prices are only a guideline, please contact Westbury Nursing Home & Westbury Garden Suite to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Westbury Care Ltd

Person in charge

  • Francis De Villa (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Westbury Nursing Home & Westbury Garden suite welcomes referrals from NHS, LA and direct referrals from general public.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 4

Room Information

  • Single Rooms (114)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Westbury Nursing Home & Westbury Garden Suite welcomes visitors. They encourage families and friends to visit and spend as much quality time tight their loved ones as much as they can.

Parking

  • Parking on site and is accessed as soon as you enter the main entrance to the home. Parking spaces right at the main entrance and further down in front of the Westbury Gardens Suite.

Westbury Nursing Home & Westbury Garden Suite Reviews (36)

9.8

Westbury Nursing Home & Westbury Garden Suite has a Review Score of 9.8 (9.840) out of 10, based on 21 reviews in the last 2 years.
Over all time Westbury Nursing Home & Westbury Garden Suite has 36 reviews.

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Date Published
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Reviewer Connection to Westbury Nursing Home & Westbury Garden Suite
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Total of 36, showing 21-36
Review from Christina C (Sister of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother who was diagnosed with dementia, was a resident for 18 months. I can honestly say he received the very best care, kindness and respect from all the staff that I could ever wish for him. This gave me immense peace of mind knowing he was being so well looked after. All the staff were always
supportive, helpful and kind to myself and my husband. Every time we visited we were always supplied with endless tea, cake and biscuits. They came across to us like nothing was too much trouble, always going above and beyond. They also helped celebrate his birthday with banners, balloons and cake of which we all thoroughly enjoyed.


In my brother's last days, he received the most amazing end-of-life care that I've ever known, by all the staff. My family and I will forever be eternally grateful. We cannot sing the staff's praises enough, they truly are the most dedicated, committed team. We highly recommend this nursing home to anyone seeking a place for a loved one.

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Review from Clare H (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely nursing home, the managers, nurses and care staff, are wonderful. They are kind, respectful, gentle and very patient. The level of care is of an excellent standard and the home is spotless and the cleaners make it sparkle. The food is excellent which is very important to my dad. When
it was my parent's 75th wedding anniversary they arranged a meal for them to have together and made such an effort to make their day special, with balloons, banners and a cake. They went above and beyond. I am a registered nurse myself and I looked at a lot of nursing homes. I know quality care when I see it and the Westbury nursing home provided everything we were looking for in a care home for my 94-year-old dad.
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Review from Sue B (Cousin of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in the Westbury since February 2018. Her continual care is second to none. We are always welcome when we visit. She is always clean, well fed and treated with great dignity. I couldn't be more grateful for her first-class care during lockdown. Due to her deteriorating condition, she
can be awkward but the staff are kind, patient and manage a smile. I am so grateful.
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Review from Victoria S (Granddaughter of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's home from home! What a wonderful place to be! My Grandmother is so very content at the Westbury Gardens Residential Home and this shows with such positive comments she gives about staff and general care. She has also said the meals throughout the day are hotel standard! If there is anything she
ever needs, staff go out out of their way to accommodate this; nothing is ever a problem. The staff are so kind and gentle. Even when they pick up the phone, greet you at the door or even help to set up a Facetime call, they are so friendly. This is heartwarming when you know a loved one is in their care. Thank you for making her so welcome and so well looked after.
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Review from Ian M (Friend of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. My friend is treated with care and dignity by the whole staff team. Management and support staff, including receptionists and activities organisers, are excellent. My friend's needs are dealt with in a thoughtful and responsive way. They have dealt with the whole covid pandemic most
successfully.
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Review from J W (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is living in Westbury Gardens Residential Home, which is part of The Westbury.
Moving from a much-loved home of his own to residential care during a pandemic was never going to be easy. However, despite all the difficulties, the staff here have been excellent. All the carers, without exception,
have been kind and patient, nothing is too much trouble. Communication between the staff and our family is good. The latter being of particular importance over the last year or so. My Dad says himself that he is very well cared for. His room is kept clean and fresh. He says the food is plentiful and of good quality. Dad feels safe and is always happy to return after a trip out. Westbury Gardens has a warm, cheerful feel and we are fortunate to have found such a great place for Dad to call Home.
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Review from Angela R (Mother of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found this care home very well run through this difficult time of the pandemic. Understandably they have stuck by their rules and gradually allowed more frequent visits for more people. So I am beginning to see more of the staff and have more of an idea on daily activities as well as seeing
my daughter's room.
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Review from Mark B (Son of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided in the residential home being Westbury Gardens is exceptional
All of my mother needs are met on a day to day basis, she really enjoys her time at this home after struggling to live at home on her own home, the transition was not a problem due to the welcoming nature of the staff.
The
food and day to day entertainment is very good, always something going on to keep my mother occupied if she wishes
All in all she couldn’t wish for a better place
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Review from Diane k (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at The Westbury for just 3 years now. The care given to her is exceptional my mum has extensive medical needs and all the staff go up and beyond to care for her nothing is ever too much trouble for any member of staff. My sister and I couldn't have found a better home for mum where
we know she is loved and safe. They are so understanding and when mum was really ill a few weeks ago we felt so supported by the staff. Having a relative go into a care home is never easy but The Westbury has been and still is mums home and extended family even more so since covid.
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Review from Bruce T (Son of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t write enough in this limited space to expound the virtues of this Nursing Home. It is lovely. It is big, active, bright, friendly. I just felt it had a ‘buzz’ which my mum loved. If your preference is for a quieter residency, this can easily be catered for, but Westbury has a really positive
feel when you first walk in. From initial assessment to moving in mum was treated with dignity, kindness and respect. And this care and attention were themes throughout my mum’s stay. The care and entertainment staff were lovely and the food is great. We do not pay our care staff what they deserve! To be balanced I ought to mention a few negatives. The lovely outside space on the top floor needs attention. This is a big asset. Please relay the decking and improve planting. If you want carpets and oak furniture in your room, choose a more expensive nursing home! Sometimes the night staff weren’t as caring as we would have liked - staff shortages! Still gets 100% vote from me.
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Review from Margaret W (Wife of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing care with my husband's type 1 diabetes - very good control. Excellent cleaning of rooms etc - faultless. Excellent laundry service - private and general. Extremely polite and pleasant staff - both admin and nursing side. Also, endlessly patient and sympathetic when dealing with me
and my husband. In short, all around excellent.
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Review from Greg R (Son of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here several years now having moved from the adjacent gardens residential home. She has received excellent care throughout her time here. The home and the rooms are spotlessly clean, the residents are well looked after, and the food is excellent. Not only at mealtimes, but also the
excellent cakes and drinks at various times of the day.


The care staff have been doing an excellent job of looking after her many needs whilst the entertainment staff are very friendly and provide activities and engagement with the residents in a cheerful positive way. During the COVID situation, they have been arranging video calls, which have been very helpful, and now that visiting is again allowed, the welcome and help at reception is as it always has been, excellent.


Highly recommended.

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Review from Theresa B (Friend of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
While my friend was in The Westbury care home, she received the best care. The staff were marvellous, they were patient, gave her their time, they listened to what she had to say. The food was fantastic and an excellent choice. I can not speak highly enough of this home. My friend lived as long as she
did because of the care, they met her medical needs. And the main thing was that she was happy and loved the staff and they loved her.
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Review from Grace B (Daughter of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received high-quality care from all members of the team. My father came from hospital for a 28-day-care assessment. The whole team to be acknowledged being laundry, catering, administration, physio and nursing. All working seamlessly to provide individualised, caring, friendly and professional
service.
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Review from Anne N (Daughter of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resident at The Westbury for four months until his death at the end of last year. It is a lovely light and airy home, with a welcoming atmosphere. The bedrooms and lounges are well furnished and extremely comfortable and the food very enjoyable too.
The staff are exceptional; Dad was
suffering with delirium/ dementia a lot of the time and all of his carers treated him kindly and with respect. Nothing was too much trouble. I consider we were fortunate to have found a place for him there, and although he was always struggling to go home, the staff made his final days and weeks as peaceful as possible.
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Review from Ann C (Daughter of Resident) published on 30 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of the staff, and the care provided was of the highest standard my father had terminal cancer, and spent the last eight weeks of his life in the home. Throughout, he was treated with the highest care, respect and dignity. The family were always welcomed and informed at all times. The staff
are always friendly, polite and professional. The last weeks of my fathers life were difficult but the home and the staff enabled this to be as easy and caring as possible.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Westbury Nursing Home & Westbury Garden Suite is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Westbury Nursing Home & Westbury Garden Suite is calculated as follows: ( (228 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 247 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.921 Points relating to the number of positive Reviews for Westbury Nursing Home & Westbury Garden Suite is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8. 21 Positive Reviews ÷ 22.8 = 0.921
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Francis De Villa

Job Title: Registered Home Manager Joined: 2022

Francis is a trained Nurse from the Philippines as well as a UK Registered Nurse, he has worked in Health & Social Care since 2004 and has held managerial posts since. He is very dedicated to raising the safeguarding profile of Westbury Nursing Home & Westbury Garden Suite through the delivery of high-quality person-centred care.

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Harvey Judovich

Job Title: Deputy Home Manager Joined: 2023

Harvey was a Registered Nurse in the Philippines as well as a UK registered Nurse, he has worked in the NHS for 14 years and subsequently moved to health and social care in 2016 to date. He joined Westbury Nursing Home in 2023 as Deputy Manager. He is passionate about his own growth and development as a person and as a professional and is very much committed to providing an environment where residents and their families are nurtured and given the opportunity to experience meaningful and memorable lives while at Westbury Nursing Home.

Joseph

Joseph Trinidad

Job Title: Head Housekeeper Joined: 2017

Joseph joined Westbury Nursing Home in 2017 as Head of Housekeeping. He is responsible for ensuring that the home is immaculately clean at all times. He works with a dedicated Domestic Team who are committed to ensuring that the home meets the highest quality and standards of cleanliness and hygiene.


Joseph expressed that working at Westbury Nursing Home has given him the chance to work with lovely staff and residents, where he enjoyed meaningful interactions with them through their life stories. He feels that the camaraderie and tram work makes him feel like part of a big Westbury Family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Nursing Home & Westbury Garden Suite to verify any information. View our terms and conditions. Westbury Nursing Home & Westbury Garden Suite has an Enhanced Service - more info.