Westbury Nursing Home & Westbury Garden Suite

My mother was with Westbury for 7 months though with no expectation that her stay would last even a month. The care she received was utterly professional but more importantly it was evident from the start that once admitted she became part of the Westbury 'family'. All staff treated her with the utmost respect but also as if she was their mum/granny. The food was not only nutritious but also delicious. Mum felt that she was living in a 5 star hotel and her only worry was that she might have to leave. One of the other remarkable things was how well any visitor was treated and not just those of us who went frequently but everyone. Staff would bend over backwards to enable Mum to speak to my brother in Australia which made a huge difference to him and Mum. As a family we are so grateful that Mum was in Westbury's care, we always knew when leaving that she was in very safe hands. I cannot reco mines them highly enough but visit and see for yourself!

My relative says she is 90% satisfied with this nursing home. Last Autumn, this nursing home was bought by Welford Healthcare in a convoluted financial acquisition, which raises alarm bells with me, as a web search is not very flattering. That said....my relative is happy and says the home is probably just like most others. It is spotlessly clean and pleasant. The staff are its best asset and clearly do their best. So I could recommend it.

I am very happy with all the care

Kind and understanding care. The staff have aways listened to what I and my mother suggest regarding her needs and have acted on them. The rooms are cleaned every day and clean linen is applied to the beds. The rooms have on suet facilities and chairs which residents and relatives can relax in. The lounge and dining areas are clean and comfortable. The activities are varied and the residence are encouraged to take an active part in the different sessions that they enjoy. The management ensure that the residence safety is paramount. Wearing of alarms so that the residents can call for help. Up to date equipment for moving and lifting patients. The management up date care plans with the residents relatives and the nursing staff's communication with residents and relatives is constant.

All the staff are friendly, helpful, and caring. Showing great kindness to residents and relatives, keeping family well informed about their loved one's well-being, going above and beyond, providing amazing support to the family until the end. The home itself is spotlessly clean and comfortable and the food provided is outstanding. Also, the social activities they provide are varied and always enjoyable. In all, an amazing place.

My Mum wasn't at the Westbury for long, but for the time she was there, she was well looked after. Mum had advanced dementia, and no longer spoke much or smiled, but seeing her smile and kiss one of the nurses, told us she was as happy as she could be. The Home and my Mum were always spotlessly clean, which was lovely. All the staff were welcoming and professional. Mum wasn't there very long and sadly passed away this week, but as a family, we are very grateful for all that you did for her. Beautiful home, lovely staff.

As a few weeks ago auntie passed away some of the staff who were not working took time to come the the crematorium to show their last respect. The home had laid on a small get together for a few of the the residents that new her and few family members this home is excellent to a very high standard we cannot say enough for what they have done for auntie thank you all.

Due to unforeseen circumstances, I needed to find care for my father, who had sadly become ill, at another care home. Upset and full of anxiety at the thought of my father being held in hospital, I telephoned Westbury Nursing Home to see if they could help. After a call, I was told I could drop in at any time, and I did! I met the Deputy Manager, who immediately made me feel heard, and his calm approach was wonderful at an extremely worrying time. After viewing the room and the home, I felt they had the care and patience to care for my father.

The Deputy Manager came to assess Dad at the hospital, and he offered him a place. With advanced dementia, Dad, who didn't converse well, shook hands and smiled, and I knew this was the right choice. Dad moved in the next day. Sadly, Dad passed away within 36 hours, but the care he received and the compassion shown to us will never be forgotten. The staff are so friendly and caring, and grateful that they helped us in our time of need.

Thank you from the bottom of our hearts for what you all did for mum and us as a family.

Have been visiting family members for 3 years. The residential home is beautiful. Staff are wonderful, nothing is too much trouble. Home is spotless but has a lovely, homely, family feel. The manager is so helpful, as are all the other staff. Friendly, but very professional. I have no worries at Westbury Gardens, my family member is in excellent hands. Thank you, Westbury Gardens Residential Home.

In January my mum had to move to Westbury Gardens from hospital. The transition was very smooth due to excellent communication with the main office carehome Manager. Mum has settled in well and enjoys being here. I've been visiting mum a lot recently since I don't live locally. When I'm not in Bristol, anytime mum needs anything the onsite managers are quick to email me. When I visit, all the carers and managers are very friendly. Everyone has been so nice. Mum also says everyone treats her very well. Mum is not very active so she doesn't join in with the social activities arranged. She does get asked to join but she prefers to rest and watch TV. As I don't live in Bristol, I am so relieved that mum is in safe good hands and is being looked after well. I'm so grateful to all the staff at Westbury Gardens.

Thank you to you all.

My mother has been living in Westbury Garden Suite since November. She has a warm, bright garden room which is always clean and tidy. She loves the activities available, especially singing, and trips out are a highlight for her. Food is excellent and served on welcoming small group tables, and the home has a cozy, comfortable family feel to it. The staff excel in their warmth, compassion and professionalism, really caring for the residents and taking time to get to know them well.

A truly wonderful home for my mother who has Parkinson's disease and dementia. Staff are so caring, taking their time to get to know all the residents individually and helpful when you have questions. Nursing staff and management have exceptional attention to detail and communication is effective and timely. Everyone is approachable. Whole place is spotless, activities are varied and activity leads go the extra mile. Thank you! I would definitely recommend this lovely home.

My mother is a fairly new resident at Westbury Care Home. I am so grateful for all the care, kindness and respect that has been shown to her. The home is spotless and the meals are nutritious and tasty. Teatime always has its treats. My mother has just celebrated her 99th birthday. There were banners, balloons and a beautiful cake, all done by the staff. Thank you for the treatment and care she has received from all members of staff. A truly outstanding organisation.

They looked after Dad and us as a family, with kindness care and compassion, huge thank you from the bottom of our hearts.

My father moved to Westbury Gardens from Kent, having had a short spell in hospital after a fall at home. The staff were wonderfully supportive as he settled during what was a very difficult time for him. The garden is a lovely, thoughtfully furnished home. With only 20 residents, it's not too big and the overall atmosphere is homely. It has a beautiful garden which is well looked after and is lovely to sit in. Many of the staff have been there for years and there is a good rapport between them. The food is excellent and there is a good range of activities. The staff are all very helpful and communicative and I'm confident my father is being well looked after. It is a very well organised and managed home and we couldn't be happier with our choice.

We have travelled a long way to visit our mother and were apprehensive as to what kind of nursing home she is in. On arrival, we were so relieved and happy to find such a lovely, cheerful and bright home she is in. We feel content and happy knowing she is in such a caring and good hands. We feel she has settled well, considering how many moves she has made. She enjoys the food and is very pleased with how many times her room is cleaned. We are confident that her time and good care will continue as we've witnessed. Thank you.

My mother has been in the care home for two years. Initially, she was reluctant to go into care but now she acknowledges it was a great move. The home is a lovely environment and the staff are wonderful. The quality of nursing care is first-class. One of the biggest advantages of being in the home is the level of social interaction. The home recently put on a stage show which involved both residents and staff. It gave my other a real joy and was a truly enjoyable event. Social functions and entertainment are regular events here in the home.

A delightfully caring, peaceful and harmonious home that gives individual thought to the needs of all residents of the Gardens at the Westbury. In the time that my mum has been there, she has relaxed and flourished and I can always feel confident that she will be safe and well looked after.