The Westbury welcomes nursing and residential care needs, making the most of a homely environment to give peace of mind, security, support and stimulation.
A depth of community links and resources allows the home to be robust in achieving its goals, while staff are skilled in a wide range of expertise, including dementia care.
There is a south-facing conservatory with wonderful views, as well as tasteful furnishings to enhance the homely comforts.
Owner: Westbury Care Ltd
Person in charge: Penny Brown (Matron/Manager)
Local Authority / Social Services: Bristol City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 114 Service Users
Registered Care Categories*: Old Age
Single Rooms: 112
Shared Rooms: 1
Rooms with ensuite WC: 102
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Westbury: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.8 (maximum of 10) for The Westbury is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Westbury in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.792 for The Westbury is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for The Westbury is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 22.8 positive Reviews (114 registered maximum number of service users ÷ 5). 0 Reviews ÷ 22.8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Westbury has a Review Score of 4.8 (4.792) from 2 Reviews
Review submitted from a Postal Card by Ann C (Daughter of Resident) on Wednesday 16 December 2015. Relates to November 2015.
The quality of the staff, and the care provided was of the highest standard my father had terminal cancer, and spent the last eight weeks of his life in the home. Throughout, he was treated with the highest care, respect and dignity. The family were always welcomed and informed at all times. The staff are always friendly, polite and professional. The last weeks of my fathers life were difficult but the home and the staff enabled this to be as easy and caring as possible.
How likely would you be to recommend The Westbury? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Value for Money
Review submitted from a Website Submission by Jan W (Daughter of Resident) on Monday 21 September 2015. Relates to September 2015.
How fortunate we were to find this care home for my Father- in- Law.
The Westbury has a warm caring feeling as soon as you walk in.
Although large it is sub-divided so seems smaller and has a family feel.
The staff who seemed happy in their work, were excellent without exception and always had time for us.
They were very much a team and we were not aware of any agency staff.
The care could not be faulted.
How likely would you be to recommend The Westbury? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
September 2013
There are currently no Care Home Idol entrants who have performed at The Westbury