The Heathers

Quarry Road, Bowling Hill, Chipping Sodbury, Bristol BS37 6AX
Review Us
9.9 34 Reviews
  • The Heathers, Bristol
The Heathers is a converted Georgian manor house, purposely directed towards the quality residential care packages, tailored to personal needs and maintained by skilled professionals.

A charming and homely environment is an excellent place to achieve a relaxing retirement, with hygiene and cleanliness prioritised by carers, as well as the right to an independent lifestyle.

Both respite and day care services are also available at The Heathers, which has assisted bathing, a wide range of therapies and a nutritious food menu.
Show The Heathers on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees is not including the FNC and other extras like chiropodist ,hairdressers, manicurist fees are not included. the price varies according to single and shared rooms, needs of the service user and also subject to yearly review.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Acacia Care Ltd

Person in charge

  • Julie Shave (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (12)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home have been facilitating COVID-!9 secure visiting both inside and outside. There is a custom built visitors pod outside. All visitors who come inside need to have negative a lateral flow test before the visit.

Parking

  • Limited parking spaces are available in the home's car park.

The Heathers Reviews (34)

9.9

The Heathers has a Review Score of 9.9 (9.899) out of 10, based on 10 reviews in the last 2 years.
Over all time The Heathers has 34 reviews.

Overall Experience
  • 29
  • 5
  • 0
  • 0
  • 0
Date Published
  • 34
  • 3
  • 5
  • 10
  • 24
Reviewer Connection to The Heathers
  • 18
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from Emma L (Granddaughter of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was cared for at The Heathers for the last 18 months until she passed away in October. The care she received was outstanding. The staff were amazing and truly care. In her final days, she was treated with dignity, respect and compassion. Nothing was too much trouble and the staff were
kind and attentive to the family during a difficult time for us all. I would highly recommend The Heathers as a home-from-home, with lovely surroundings, great activities and wonderful staff. Thank you to you all.
Reply from Aneesh Nath, Registered manager at The Heathers

Thank you very much Emma for taking the time to write a review and thank you for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne Q (Daughter of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Heathers since November 2021. All the staff have been extremely attentive and I know my mother is very well looked after - they are always friendly, caring and listen to any concerns or worries that we may have and take time to talk to us about how my mother is doing. My mother
is always well dressed in clean clothes and the rooms are always spotless. We have been so grateful to all at the Heathers for what they are doing to look after and support my mum and the family. We have been very satisfied and cannot thank the staff enough for the care and attention they give, always with a smile on their face. Thank you.
Reply from Aneesh Nath, Clinical Lead at The Heathers

Yvonne, thank you very much for taking the time to write a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew Q (Son-in-law of Resident) published on 8 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
In what has been a difficult last two years due to the pandemic, staff at the Heathers have worked tirelessly to keep residents safe and well. Families can now revisit and it has been great to again enter the home and visit relatives. The chicks in the lounge last week were a real talking point for
visitors, residents and staff! Thank you to the management and staff for their continuing efforts.
Reply from Aneesh Nath, Registered manager at The Heathers

Andy, thank you for taking the time to write the review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicki L (Niece of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at the Heathers for several years now. She has always received the very best attention and care. Her physical well being has improved greatly. She is always happy when we visit and clearly likes the staff that care for her. They have been sympathetic with our changing needs and always
keep me informed. A lovely old building that must be challenging to maintain and clean but it’s always spotless. Highly recommended.
Reply from Aneesh Nath, Clinical Lead at The Heathers

Hello, thank you for taking time to write a review, very much appreciated

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and always smells nice. I think the secret at The Heathers is that they manage to get good staff.
I've always found the staff to be friendly, with empathy and kindness.
Reply from Aneesh Nath, Registered manager at The Heathers

Many thanks for your review and kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Heathers was an obvious choice after another family member had been a resident there. We have always been very satisfied with the care received from the very professional, helpful and friendly staff.
Reply from Aneesh Nath, Registered manager at The Heathers

Thank you very much for the review, we always try to give our best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara S (Sister of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every visit to see my brother, I am more than pleased with how I find him. Always clean and looking smart in every direction. My opinion is everything is excellent and we can't thank you all enough.
Reply from Aneesh Nath, Registered manager at The Heathers

Thank you Barbara for your review and kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette E (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all amazing. They care and are looking after my dad extremely well. They help feed and clean him and he looks happy and comfortable. All the staff are always happy to help.
Reply from Aneesh Nath, Registered manager at The Heathers

Thank you Annie for your kind words. We try to give our best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Viv B (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you since 2014. Thank you for looking after her all these years, the staff are all brilliant. Thank you to the management, always so helpful and always well informed with how Mum is doing, in these times.
Reply from Aneesh Nath, Home Manager at The Heathers

Thank You Viv and Les for taking the time to write a review, much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rob M (Son of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the Heathers since 2015. She has been well looked after and the staff have always been professional, happy and helpful. The home is clean, tidy and brightly decorated. I would definitely recommend the Heathers as a good choice.
Reply from Aneesh Nath, Registered manager at The Heathers

Thank you, Rob, for taking the time to leave a review. It is very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kenneth G (Husband of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! Where to begin! My wife has been a resident since March 2019 and since day one she has been afforded the greatest of care and attention conceivable. The Heathers staff at all levels are exceptional and devoted people who have continued to show that warmth and affection to both my wife and I, before,
during the lockdown period and currently as the pandemic subsides. I am allowed access at any time on a daily basis to assist at lunchtime feeding my wife provided I conform to the PCR, LFT and PPE protocols. The dedication and professionalism of all concerned allow me peace of mind to know that my wife is in the hands of people who care. Thank you.
Reply from Aneesh Nath, Registered manager at The Heathers

Dear Ken, thank you for taking the time to write a review for us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kelly R (Daughter of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Heathers is an outstanding care home - and I write this as an ex-social worker with the elderly, albeit nearly 20 years ago. From exceptional personal care to support for family members to cleanliness of the home and attitude and hard work at all staff levels the care provided for my mother is truly
exceptional. The environment within the home is relaxed and welcoming and as every visit I have ever made to the home has been unannounced I have seen the home operating as it normally does - no special care if offered because relatives are visiting - the level of care and attention remains are optimal levels. Knowing that my mother is cared for, her physical wellbeing in safe has and her dignity paramount in the way care is delivered means that I can rest and know that the best care possible is being given to my much-loved mum. I cannot speak highly enough of the Heathers Nursing Home, its team, its care ethos and its provision. As I said; truly exceptional.
Reply from Aneesh Nath, Clinical Lead at The Heathers

Thank you Kelly for your feedback, as a team we would like to support our service users in the best way possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lin H (Wife of Resident) published on 15 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife, who lives with Parkinson's Disease and dementia, has resided comfortably and contentedly at The Heathers since May 2021. I am so relieved to have found this haven for her after a previously traumatic stay at a different Care Home. This former characterful Georgian Manor House has been adapted
appropriately for its present use, resulting in a warm welcoming home, as if entering an old friend's house! Staff here at all levels are cheerful, friendly and flexible, attending to my wife's needs in a really kind, yet efficient manner, even though the constraints caused by Covid add an extra dimension to many aspects of daily responsibilities.
Reply from Aneesh Nath, Clinical Lead at The Heathers

Thank you for your review Lin, happy to help all the time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda W (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in the Heathers Nursing Home in Chipping Sodbury. She was there for nearly 5 years and received the best possible care. She suffered from severe dementia and the family were so impressed with how the care staff treated her. Would not hesitate to recommend the Nursing Home.
Reply from Aneesh Nath, Clinical Lead at The Heathers

Thank you so much for your kind words, it has been a pleasure supporting your mom over the last few years.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for The Heathers is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) ) ÷ 119 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Heathers is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Julie

Julie Shave

Job Title: General Manager Joined: 2019

Julie has been with us since October 2019 as a General Manager who is responsible for the overall running of the home.

Aneesh

Aneesh Nath

Job Title: Registered Manager Joined: 2012

Aneesh has been working in the home since 2012 as a registered nurse and deals with the clinical side of the home

Caroline

Caroline Wall

Job Title: Cook Joined: 2019

Caroline has been a cook at The Heathers for the last 3 years. She served for 13 years before taking a break. All our service users meals are cooked on a daily basis according to their preferences in our nursing home. We also promote local business by using local fruit and veg merchant and local butchers.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has an Enhanced Service - more info.