The Heathers

Quarry Road, Bowling Hill, Chipping Sodbury, Bristol BS37 6AX
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9.8 39 Reviews
  • The Heathers, Bristol
The Heathers Nursing Home is a privately owned, Grade-II listed Georgian manor house, offering both single and companion bedrooms. It provides residential, respite, and day-care services, delivered by a dedicated team of trained professionals committed to preserving residents’ security, dignity and independence.

The home combines traditional charm and original architectural features with a warm, homely atmosphere - making it an ideal setting for a relaxed retirement. Residents benefit from high standards of hygiene and cleanliness, organised social and therapeutic activities to support both physical and mental well-being, and freshly prepared meals catering to individual dietary needs.

The Heathers also holds the nationally recognised Gold Standards Framework accreditation, reflecting a strong commitment to compassionate, personalised care at all stages of life.
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Care Provided by The Heathers

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

The fees do not include FNC or additional services such as chiropody, hairdressing, or manicure treatments. Prices vary depending on room type (single or shared), the individual needs of the service user, and are subject to an annual review

Contact The Heathers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Heathers to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Shave (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (12)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home have been facilitating COVID-!9 secure visiting both inside and outside. There is a custom built visitors pod outside. All visitors who come inside need to have negative a lateral flow test before the visit.

Parking

  • Limited parking spaces are available in the home's car park.

The Heathers Reviews (39)

9.8

The Heathers has a Review Score of 9.8 (9.760) out of 10, based on 14 reviews in the last 2 years.
Over all time The Heathers has 39 reviews.

Overall Experience
  • 34
  • 5
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Date Published
  • 39
  • 5
  • 10
  • 14
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Reviewer Connection to The Heathers
  • 19
  • 6
  • 2
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  • 2
  • 1
  • 1
  • 1
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Total of 39, showing 21-39
Review from Juliet M (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so impressed by the care my dad has received since moving to The Heathers nursing home. The management team and all of the staff are very caring and helpful. It's very reassuring to know there is nursing care 24/7 and someone is always available to answer any questions.
The food is extremely good
and there's always a good choice on offer. The rooms are bright and cheerful and well equipped.
There are plenty of activities and trips to take part in. My dad has settled in very well and I have peace of mind knowing he is so well looked after.
Reply from Aneesh Nath, Clinical Lead at The HeathersThank you for your kind words and for your time for writing a review.
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Review from L M (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Heathers is a wonderful nursing home where all staff have always been very helpful to my brother and I in relation to our mum's care. The home is very clean and odour free! Her bedding is always white, clean sheets of excellent quality. The staff put on music for mum and take the time to sing with
her.
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Review from Clint W (Son of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased that we found The Heathers for my dad. He was only there a short while, sadly, but I couldn’t have wanted for a better place for him. Every single member of the team was excellent in pulling together to make his stay pleasant, respectful and dignified.
My thanks go out to the team for
everything that they did for him.
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Review from Jeanette P (Respite Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcome, looked after really well. Staff are brilliant and very caring. Every need attended to.
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Review from S G (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, my dad is looked after well. He enjoys living at The Heathers Care Home.
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Review from Emma L (Granddaughter of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was cared for at The Heathers for the last 18 months until she passed away in October. The care she received was outstanding. The staff were amazing and truly care. In her final days, she was treated with dignity, respect and compassion. Nothing was too much trouble and the staff were
kind and attentive to the family during a difficult time for us all. I would highly recommend The Heathers as a home-from-home, with lovely surroundings, great activities and wonderful staff. Thank you to you all.
Reply from Aneesh Nath, Registered manager at The HeathersThank you very much Emma for taking the time to write a review and thank you for your kind words.
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Review from Yvonne Q (Daughter of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Heathers since November 2021. All the staff have been extremely attentive and I know my mother is very well looked after - they are always friendly, caring and listen to any concerns or worries that we may have and take time to talk to us about how my mother is doing. My mother
is always well dressed in clean clothes and the rooms are always spotless. We have been so grateful to all at the Heathers for what they are doing to look after and support my mum and the family. We have been very satisfied and cannot thank the staff enough for the care and attention they give, always with a smile on their face. Thank you.
Reply from Aneesh Nath, Clinical Lead at The HeathersYvonne, thank you very much for taking the time to write a review.
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Review from Andrew Q (Son-in-law of Resident) published on 8 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
In what has been a difficult last two years due to the pandemic, staff at the Heathers have worked tirelessly to keep residents safe and well. Families can now revisit and it has been great to again enter the home and visit relatives. The chicks in the lounge last week were a real talking point for
visitors, residents and staff! Thank you to the management and staff for their continuing efforts.
Reply from Aneesh Nath, Registered manager at The HeathersAndy, thank you for taking the time to write the review.
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Review from Nicki L (Niece of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at the Heathers for several years now. She has always received the very best attention and care. Her physical well being has improved greatly. She is always happy when we visit and clearly likes the staff that care for her. They have been sympathetic with our changing needs and always
keep me informed. A lovely old building that must be challenging to maintain and clean but it’s always spotless. Highly recommended.
Reply from Aneesh Nath, Clinical Lead at The HeathersHello, thank you for taking time to write a review, very much appreciated
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Review from K S (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and always smells nice. I think the secret at The Heathers is that they manage to get good staff.
I've always found the staff to be friendly, with empathy and kindness.
Reply from Aneesh Nath, Registered manager at The HeathersMany thanks for your review and kind words.
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Review from K H (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Heathers was an obvious choice after another family member had been a resident there. We have always been very satisfied with the care received from the very professional, helpful and friendly staff.
Reply from Aneesh Nath, Registered manager at The HeathersThank you very much for the review, we always try to give our best.
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Review from Barbara S (Sister of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every visit to see my brother, I am more than pleased with how I find him. Always clean and looking smart in every direction. My opinion is everything is excellent and we can't thank you all enough.
Reply from Aneesh Nath, Registered manager at The HeathersThank you Barbara for your review and kind words.
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Review from Annette E (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all amazing. They care and are looking after my dad extremely well. They help feed and clean him and he looks happy and comfortable. All the staff are always happy to help.
Reply from Aneesh Nath, Registered manager at The HeathersThank you Annie for your kind words. We try to give our best.
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Review from Viv B (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you since 2014. Thank you for looking after her all these years, the staff are all brilliant. Thank you to the management, always so helpful and always well informed with how Mum is doing, in these times.
Reply from Aneesh Nath, Home Manager at The HeathersThank You Viv and Les for taking the time to write a review, much appreciated.
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Review from Rob M (Son of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the Heathers since 2015. She has been well looked after and the staff have always been professional, happy and helpful. The home is clean, tidy and brightly decorated. I would definitely recommend the Heathers as a good choice.
Reply from Aneesh Nath, Registered manager at The HeathersThank you, Rob, for taking the time to leave a review. It is very much appreciated.
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Review from Kenneth G (Husband of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! Where to begin! My wife has been a resident since March 2019 and since day one she has been afforded the greatest of care and attention conceivable. The Heathers staff at all levels are exceptional and devoted people who have continued to show that warmth and affection to both my wife and I, before,
during the lockdown period and currently as the pandemic subsides. I am allowed access at any time on a daily basis to assist at lunchtime feeding my wife provided I conform to the PCR, LFT and PPE protocols. The dedication and professionalism of all concerned allow me peace of mind to know that my wife is in the hands of people who care. Thank you.
Reply from Aneesh Nath, Registered manager at The HeathersDear Ken, thank you for taking the time to write a review for us.
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Review from Kelly R (Daughter of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Heathers is an outstanding care home - and I write this as an ex-social worker with the elderly, albeit nearly 20 years ago. From exceptional personal care to support for family members to cleanliness of the home and attitude and hard work at all staff levels the care provided for my mother is truly
exceptional. The environment within the home is relaxed and welcoming and as every visit I have ever made to the home has been unannounced I have seen the home operating as it normally does - no special care if offered because relatives are visiting - the level of care and attention remains are optimal levels. Knowing that my mother is cared for, her physical wellbeing in safe has and her dignity paramount in the way care is delivered means that I can rest and know that the best care possible is being given to my much-loved mum. I cannot speak highly enough of the Heathers Nursing Home, its team, its care ethos and its provision. As I said; truly exceptional.
Reply from Aneesh Nath, Clinical Lead at The HeathersThank you Kelly for your feedback, as a team we would like to support our service users in the best way possible.
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Review from Lin H (Wife of Resident) published on 15 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife, who lives with Parkinson's Disease and dementia, has resided comfortably and contentedly at The Heathers since May 2021. I am so relieved to have found this haven for her after a previously traumatic stay at a different Care Home. This former characterful Georgian Manor House has been adapted
appropriately for its present use, resulting in a warm welcoming home, as if entering an old friend's house! Staff here at all levels are cheerful, friendly and flexible, attending to my wife's needs in a really kind, yet efficient manner, even though the constraints caused by Covid add an extra dimension to many aspects of daily responsibilities.
Reply from Aneesh Nath, Clinical Lead at The HeathersThank you for your review Lin, happy to help all the time.
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Review from Linda W (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in the Heathers Nursing Home in Chipping Sodbury. She was there for nearly 5 years and received the best possible care. She suffered from severe dementia and the family were so impressed with how the care staff treated her. Would not hesitate to recommend the Nursing Home.
Reply from Aneesh Nath, Clinical Lead at The HeathersThank you so much for your kind words, it has been a pleasure supporting your mom over the last few years.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for The Heathers is calculated as follows: ( (151 Excellents x 5) + (15 Goods x 4) ) ÷ 166 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for The Heathers is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Julie

Julie Shave

Job Title: General Manager Joined: 2019

Julie has been with us since October 2019 and serves as the General Manager, responsible for the overall operation and management of the home.

Aneesh

Aneesh Nath

Job Title: Registered Manager Joined: 2012

Aneesh has been with the home since 2012, serving as a Registered Nurse and overseeing the clinical aspects of the service.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has an Enhanced Service - more info.