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Poldhu

Poldhu Cove, Mullion, Helston, Cornwall TR12 7JB
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I cannot praise the staff enough. They are all very warm and friendlyCarol C(Daughter of Resident/Service User)
Poldhu, Helston
the friendliness of the staff, the regular chats and kindness are exemplaryMandy M(Daughter of Resident/Service User)
Poldhu, Helston
The atmosphere at Poldhu is very special. There's a warmth and a feeling of loveRita R(Daughter-in-law of Resident/Service User)
Poldhu, Helston

The Poldhu sits in a spectacular location above Poldhu Cove, with sweeping views over one of Cornwall’s most stunning coastlines, on the Lizard Peninsula in west Cornwall. Set in 10 acres of landscaped grounds in an area of outstanding natural beauty, the home provides high-quality residential, respite and nursing care for older people.

The picturesque village of Mullion is located approximately 1 mile to the east of The Poldhu and...  

Care Provided by Poldhu

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600

Services/Items excluded from Fees

The Fees stated in the Admission Form exclude the following services/items:

• Hairdressing*
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and

• Any other service not stated in the provisions listed above as included in the Fees.

*External services

Contact Poldhu to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Brondi Sheehy (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (7)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Poldhu Reviews (42)

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8.3

Poldhu has a Review Score of 8.3 (8.260) out of 10, based on 4 reviews in the last 2 years. Over all time Poldhu has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Rita R (Daughter-in-law of Resident) published on 15 April 2021 Submitted via Website
Overall Experience

My mother-in-law was a resident at Poldhu from June 2019 until her death in April 2021.

The atmosphere at Poldhu is very special. There's a warmth and a feeling of love when you come through the door: it feels like a family. We don’t live locally, so we were very dependent on the staff to keep us informed of how she was, particularly during the lockdown. Everyone at Poldhu is outstandingly kind, caring and respectful, and the manager was always very responsive and sensitive and did her utmost to ensure we could see my mother-in-law as often and as safely as possible. During her final days, the staff at Poldhu cared for my mother-in-law with great respect, gentleness and affection, and they could not have done more to look after and support us as a family. I couldn’t recommend them more highly to anyone looking for nursing or residential care for their loved one.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you so much for your kind words, which I will ensure is shared with the staff team at Poldhu.

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Review from S S (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card
Overall Experience

Wonderful caring staff, who interact with patients and visitors making us all feel welcome. My lovely mum seems to have settled in and made friends. Her dementia takes her off into another realm. I am rest assured that The Poldhu staff guide her.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you so much for your review and kind words, which I will ensure are shared with the staff team.

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Review from M O (Partner of Resident) published on 29 June 2020 Submitted via Postal Card
Overall Experience

The Poldhu Care Home is always cheerful, helpful and welcoming.

Reply from Leah Marsh, Managing Director at Poldhu

M O, thank you for your kind review, your comments will be shared with the staff team.

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Review from I B (Mother of Resident) published on 29 June 2020 Submitted via Postal Card
Overall Experience

All well shielded and cared for during a very difficult time. Staff have been wonderful.

Reply from Leah Marsh, Managing Director at Poldhu

I B, Thank you for your kind review and your recognition of the hard work of our amazing staff team through this difficult time.

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Review from D R (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card
Overall Experience

Given the unprecedented situation that the global community finds itself coping with issues with grave consequences, Poldhu Care Home has responded swiftly and precisely for which I am extremely grateful and supportive. It is far better to not see someone than lose them to this deadly virus. My confidence in the home was always high when other family members were residents, but now it is held in great esteem. I have been able to Skype, which has allowed my mother to know that she has not been abandoned by the family as lockdown is a hard matter to explain. She is happy and I have no concerns.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for your comments and your support for the difficult decision in terms of visiting restrictions during this challenging time.

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Review from P V (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card
Overall Experience

Supervisors need to be more hands-on than wasting time in trying to get carers to carry out all menial tasks, that inflicts un-needed suffering to residents (like toileting). Management leads have changed nearly every year since my mother became a resident which is not ideal.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for your review which we will ensure is shared with the team at Poldhu. We appreciate your feedback and are grateful for your comments which are a vital part of our continued quality improvement.

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Review from W W (Wife of Resident) published on 1 June 2020 Submitted via Postal Card
Overall Experience

One of the best, very good.

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Review from P B (Son of Resident) published on 29 May 2020 Submitted via Postal Card
Overall Experience

I have found that my mother has been well looked after by a caring team of professionals. My mother requires 24-hour care, due to her condition of dependency following her stroke. Any medical issues are communicated promptly to me. The staff there are a credit to their profession.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you, P B, for your kind words, which we will ensure are shared with the team at Poldhu

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Review from J P (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card
Overall Experience

My Mum loved it here and I loved the care that she was given for the time that she was here. All the staff were amazing and I was very proud of them all, each and every one. Thank you, thank you, so very much.

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Review from R S (Friend of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

I found the care home for my friend very good the staff were always helpful and kind.

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Review from S S (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card
Overall Experience

My dad is clearly treated with kindness and dignity at all times. Staff go above and beyond the call of duty to make him happy. The food is very good, he is clean and tidy when I visit. Staff are happy and jovial and dad thrives on this. As a nurse myself, I know how hard it is to care for, sometimes "challenging behaviour" but when dad has this phase, staff are amazing. I feel happy when I leave him knowing he is well-loved and looked after. Thank you for all you do for him Poldhu.

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Review from Lillian P (Respite Resident) published on 25 September 2019 Submitted via Postal Card
Overall Experience

I was very happy here and would recommend to anyone who was thinking of coming for respite or residential care. Thank you.

Reply from Leah Marsh, Head of Quality Assurance at Poldhu

Thank you for your review, we hope to see you again soon.

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Review from J M (Wife of Resident) published on 19 September 2019 Submitted via Postal Card
Overall Experience
Another great respite holiday for my husband. So well cared for from start to finish.
He so enjoys his visits, a very happy environment.
One shower a week takes some getting used to as my husband is showered each day at home. But we totally understand why with so many residents to see to.

He had a good wash every day. All my husband's clothes were beautifully cared for and he enjoyed the delicious meals as always.

Reply from Leah Marsh, Group Head of Care at Poldhu

Thank you so much for your review and please be assured that we have taken on board your feedback in respect of showering which we will endeavour to improve upon for any future stays. We would also like to thank your husband for the beautiful artwork he created during his stay.

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Review from Mandy M (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience

I have found the care Mum gets as very good, but! the friendliness of the staff, the regular chats and kindness are exemplary. From the cleaners to kitchen staff and carers - all are brilliant. The "satisfactory" for safety is because a couple of times someone has wandered into her room.

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Review from Linda F (Partner of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience

The staff were all very caring and dedicated in their work. The only problem was a great shortage of staff overnight.

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Review from Annabelle L (Wife of Resident) published on 14 June 2019 Submitted via Postal Card
Overall Experience

It's a pleasure to see The Poldhu keeping standards with much competition in the area. A feeling of freedom not locked in. The meals vary. Details need attention to the first impression, weeds and outside needs shaping up impressions counts a lot. The weekend senior staff could be improved. The carers need more detail to their client's personal hygiene, inside the mouth, cheek as an example. Cradle cap, nails. For visitors to see more of the hierarchy powers to be.

Reply from Leah Marsh, Head of Quality Assurance at Poldhu

Thank you so much for your valuable feedback. Please be assured that your comments will be shared with Swallowcourts' Management Team, Head of Quality and, of course, the nurses and carers at Poldhu.

We are committed to continuous improvement to deliver the highest possible standards of care and support and assure you that your comments will contribute to this.

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Review from M L (Respite Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience
Having spent a week's respite at The Poldu, I found the standard of care excellent. The rooms were very well furnished and clean.
The food was of excellent quality with home cooked meals.

I would highly recommend the establishment.

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Review from Penny G (Wife of Resident) published on 11 February 2019 Submitted via Website
Overall Experience

My husband has been in your care for nearly three years (Thursday 12th May 2016). I visit him every day, sometimes twice and I have seen some changes in that time, all for the better. You now have caring and happy staff, the home is warm and clean and as family members, we are made welcome and are cared for with great consideration in often sad and upsetting circumstances. Your CQC rating has gone up in this time, which is a relief for families who have had to give up our personal care and responsibilities. Your Head of Care and her deputy are both hard working and excellent at their jobs, so, as long as there are no dramatic changes, I would have no qualms about recommending Poldhu Care Home for your family member.

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Review from J H (Son of Resident) published on 26 September 2018 Submitted via Website
Overall Experience

Excellent staff, fantastic views, great food, exceptionally clean and nothing was too much trouble. I have written to management with a few constructive suggestions on areas which could be improved upon and have confidence they will act, having had a positive and speedy response.

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Review from D H (Nephew of Resident) published on 6 September 2018 Submitted via Postal Card
Overall Experience
My uncle spent a week at Poldhu Care Home for respite to visit his sister who is a permanent resident. It is an extremely successful stay and his health and wellbeing generally were much improved in just one week he stayed.
There isn't anything they won't do for you he told me.

My uncle who lives in Essex was reluctant to come but since his visit is keen to visit again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 06 Nov 2024

    Halloween events were celebrated by staff and residents at our Poldhu care home, in Mullion. With residents making scary faces and staff dressing up for the day. Everyone had a...

  • 06 Nov 2024

    Halloween events were celebrated by staff and residents at our Poldhu care home, in Mullion. With residents making scary faces and staff dressing up for the day. Everyone had a...

Upcoming Events

There are no upcoming events for Poldhu.

Awards / Recognitions (7)

  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 20 Aug 2021Recipient: Swallowcourt Ltd

Accreditations

There are no accreditations posted yet for Poldhu.

Meet the Team (1)

Brondi Sheehy
Brondi SheehyJob Title:Registered ManagerJoined: 2018

I have worked in Healthcare for over 17 years having qualified as a Nurse more than 10 years ago. After working in different settings, I came back to the care home setting as it is my passion. Being able to support residents and their loved ones, ensuring that they have the best possible experience in our home and feel a part of our community is extremely rewarding.

I thrive in challenging situations and pride myself on my adaptability. I encourage our team to always look for the positives and what we can learn from every situation. This enables the home to constantly move forward and embrace new challenges, it allows the team to grow and feel pride in their work.

Prior to joining Poldhu I previously held the position of Registered Manager at our sister home in Penzance, Ponsandane.

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