
I cannot praise the staff enough. They are all very warm and friendlyCarol C(Daughter of Resident/Service User)

the friendliness of the staff, the regular chats and kindness are exemplaryMandy M(Daughter of Resident/Service User)

The atmosphere at Poldhu is very special. There's a warmth and a feeling of loveRita R(Daughter-in-law of Resident/Service User)

I cannot praise the staff enough. They are all very warm and friendlyCarol C(Daughter of Resident/Service User)

the friendliness of the staff, the regular chats and kindness are exemplaryMandy M(Daughter of Resident/Service User)

The atmosphere at Poldhu is very special. There's a warmth and a feeling of loveRita R(Daughter-in-law of Resident/Service User)

The Poldhu sits in a spectacular location above Poldhu Cove, with sweeping views over one of Cornwall’s most stunning coastlines, on the Lizard Peninsula in west Cornwall. Set in 10 acres of landscaped grounds in an area of outstanding natural beauty, the home provides high-quality residential, respite and nursing care for older people.
The picturesque village of Mullion is located approximately 1 mile to the east of The Poldhu and...
Care Provided by Poldhu
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Services/Items excluded from Fees
The Fees stated in the Admission Form exclude the following services/items:
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and
• Any other service not stated in the provisions listed above as included in the Fees.
*External services
The price(s) shown are provided by the care home. Contact Poldhu for full pricing details and T&Cs.
Contact Poldhu to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Swallowcourt Ltd
- Private Owned
Person in charge
- Brondi Sheehy (Interim Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2004
Room Information
- Single Rooms (46)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (7)
- Couples/Companion Rooms with ensuite Wet Room (3)
Poldhu Reviews (42)
Poldhu has a Review Score of 8.3 (8.260) out of 10, based on 4 reviews in the last 2 years.
Over all time Poldhu has 42 reviews.
My mother-in-law was a resident at Poldhu from June 2019 until her death in April 2021.
The atmosphere at Poldhu is very special. There's a warmth and a feeling of love when you come through the door: it feels like a family. We don’t live locally, so we were very dependent on the staff to keep us informed of how she was, particularly during the lockdown. Everyone at Poldhu is outstandingly kind, caring and respectful, and the manager was always very responsive and sensitive and did her utmost to ensure we could see my mother-in-law as often and as safely as possible. During her final days, the staff at Poldhu cared for my mother-in-law with great respect, gentleness and affection, and they could not have done more to look after and support us as a family. I couldn’t recommend them more highly to anyone looking for nursing or residential care for their loved one.
Thank you so much for your kind words, which I will ensure is shared with the staff team at Poldhu.
Wonderful caring staff, who interact with patients and visitors making us all feel welcome. My lovely mum seems to have settled in and made friends. Her dementia takes her off into another realm. I am rest assured that The Poldhu staff guide her.
Thank you so much for your review and kind words, which I will ensure are shared with the staff team.
The Poldhu Care Home is always cheerful, helpful and welcoming.
M O, thank you for your kind review, your comments will be shared with the staff team.
All well shielded and cared for during a very difficult time. Staff have been wonderful.
I B, Thank you for your kind review and your recognition of the hard work of our amazing staff team through this difficult time.
Given the unprecedented situation that the global community finds itself coping with issues with grave consequences, Poldhu Care Home has responded swiftly and precisely for which I am extremely grateful and supportive. It is far better to not see someone than lose them to this deadly virus. My confidence in the home was always high when other family members were residents, but now it is held in great esteem. I have been able to Skype, which has allowed my mother to know that she has not been abandoned by the family as lockdown is a hard matter to explain. She is happy and I have no concerns.
Thank you for your comments and your support for the difficult decision in terms of visiting restrictions during this challenging time.
Supervisors need to be more hands-on than wasting time in trying to get carers to carry out all menial tasks, that inflicts un-needed suffering to residents (like toileting). Management leads have changed nearly every year since my mother became a resident which is not ideal.
Thank you for your review which we will ensure is shared with the team at Poldhu. We appreciate your feedback and are grateful for your comments which are a vital part of our continued quality improvement.
One of the best, very good.
I have found that my mother has been well looked after by a caring team of professionals. My mother requires 24-hour care, due to her condition of dependency following her stroke. Any medical issues are communicated promptly to me. The staff there are a credit to their profession.
Thank you, P B, for your kind words, which we will ensure are shared with the team at Poldhu
My Mum loved it here and I loved the care that she was given for the time that she was here. All the staff were amazing and I was very proud of them all, each and every one. Thank you, thank you, so very much.
I found the care home for my friend very good the staff were always helpful and kind.
My dad is clearly treated with kindness and dignity at all times. Staff go above and beyond the call of duty to make him happy. The food is very good, he is clean and tidy when I visit. Staff are happy and jovial and dad thrives on this. As a nurse myself, I know how hard it is to care for, sometimes "challenging behaviour" but when dad has this phase, staff are amazing. I feel happy when I leave him knowing he is well-loved and looked after. Thank you for all you do for him Poldhu.
I was very happy here and would recommend to anyone who was thinking of coming for respite or residential care. Thank you.
Thank you for your review, we hope to see you again soon.
He so enjoys his visits, a very happy environment.
One shower a week takes some getting used to as my husband is showered each day at home. But we totally understand why with so many residents to see to.
He had a good wash every day. All my husband's clothes were beautifully cared for and he enjoyed the delicious meals as always.
Thank you so much for your review and please be assured that we have taken on board your feedback in respect of showering which we will endeavour to improve upon for any future stays. We would also like to thank your husband for the beautiful artwork he created during his stay.
I have found the care Mum gets as very good, but! the friendliness of the staff, the regular chats and kindness are exemplary. From the cleaners to kitchen staff and carers - all are brilliant. The "satisfactory" for safety is because a couple of times someone has wandered into her room.
The staff were all very caring and dedicated in their work. The only problem was a great shortage of staff overnight.
It's a pleasure to see The Poldhu keeping standards with much competition in the area. A feeling of freedom not locked in. The meals vary. Details need attention to the first impression, weeds and outside needs shaping up impressions counts a lot. The weekend senior staff could be improved. The carers need more detail to their client's personal hygiene, inside the mouth, cheek as an example. Cradle cap, nails. For visitors to see more of the hierarchy powers to be.
Thank you so much for your valuable feedback. Please be assured that your comments will be shared with Swallowcourts' Management Team, Head of Quality and, of course, the nurses and carers at Poldhu.
We are committed to continuous improvement to deliver the highest possible standards of care and support and assure you that your comments will contribute to this.
The food was of excellent quality with home cooked meals.
I would highly recommend the establishment.
My husband has been in your care for nearly three years (Thursday 12th May 2016). I visit him every day, sometimes twice and I have seen some changes in that time, all for the better. You now have caring and happy staff, the home is warm and clean and as family members, we are made welcome and are cared for with great consideration in often sad and upsetting circumstances. Your CQC rating has gone up in this time, which is a relief for families who have had to give up our personal care and responsibilities. Your Head of Care and her deputy are both hard working and excellent at their jobs, so, as long as there are no dramatic changes, I would have no qualms about recommending Poldhu Care Home for your family member.
Excellent staff, fantastic views, great food, exceptionally clean and nothing was too much trouble. I have written to management with a few constructive suggestions on areas which could be improved upon and have confidence they will act, having had a positive and speedy response.
There isn't anything they won't do for you he told me.
My uncle who lives in Essex was reluctant to come but since his visit is keen to visit again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2024
Halloween events were celebrated by staff and residents at our Poldhu care home, in Mullion. With residents making scary faces and staff dressing up for the day. Everyone had a...
- 06 Nov 2024
Halloween events were celebrated by staff and residents at our Poldhu care home, in Mullion. With residents making scary faces and staff dressing up for the day. Everyone had a...
There are no upcoming events for Poldhu.
Awards / Recognitions (7)
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 20 Aug 2021Recipient: Swallowcourt Ltd
Accreditations
There are no accreditations posted yet for Poldhu.
Meet the Team (1)

I have worked in Healthcare for over 17 years having qualified as a Nurse more than 10 years ago. After working in different settings, I came back to the care home setting as it is my passion. Being able to support residents and their loved ones, ensuring that they have the best possible experience in our home and feel a part of our community is extremely rewarding.
I thrive in challenging situations and pride myself on my adaptability. I encourage our team to always look for the positives and what we can learn from every situation. This enables the home to constantly move forward and embrace new challenges, it allows the team to grow and feel pride in their work.
Prior to joining Poldhu I previously held the position of Registered Manager at our sister home in Penzance, Ponsandane.
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