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Poldhu

Poldhu Cove, Mullion, Helston, Cornwall TR12 7JB
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I cannot praise the staff enough. They are all very warm and friendlyCarol C(Daughter of Resident/Service User)
Poldhu, Helston
the friendliness of the staff, the regular chats and kindness are exemplaryMandy M(Daughter of Resident/Service User)
Poldhu, Helston
The atmosphere at Poldhu is very special. There's a warmth and a feeling of loveRita R(Daughter-in-law of Resident/Service User)
Poldhu, Helston

The Poldhu sits in a spectacular location above Poldhu Cove, with sweeping views over one of Cornwall’s most stunning coastlines, on the Lizard Peninsula in west Cornwall. Set in 10 acres of landscaped grounds in an area of outstanding natural beauty, the home provides high-quality residential, respite and nursing care for older people.

The picturesque village of Mullion is located approximately 1 mile to the east of The Poldhu and...  

Care Provided by Poldhu

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600

Services/Items excluded from Fees

The Fees stated in the Admission Form exclude the following services/items:

• Hairdressing*
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and

• Any other service not stated in the provisions listed above as included in the Fees.

*External services

Contact Poldhu to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Brondi Sheehy (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (7)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Poldhu Reviews (42)

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8.3

Poldhu has a Review Score of 8.3 (8.260) out of 10, based on 4 reviews in the last 2 years. Over all time Poldhu has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Marion D (Resident / Service User) published on 29 July 2026 Submitted via Postal Card
Overall Experience

The staff made me feel welcome, and have continued to do so. Always polite and considerate.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Afternoon, many thanks for your review and I will pass this onto the Team.

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Review from Christine S (Daughter of Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience

I would have no hesitation in recommending Poldhu Care Home to anyone who needs care in a place that feels like home . Everyone has made Mum and myself extremely welcome . She is treated with kindness and respect and staff always find the time to talk and listen to her .

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you very much for you review, we will pass this onto the Team.

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Review from Jo B (Friend of Resident) published on 18 September 2025 Submitted via Website
Overall Experience
It was our first visit to a dear friend who is now a resident at Poldhu. Everyone was so friendly despite being busy.
We were taken to the lounge to chat with him. Lovely environment with lots of seating , very light and airy.
Staff treated both him and us with huge respect. We were impressed with how settled and calm our friend appeared. It was so nice to feel so welcome and it is clear he is happy and settled.

Thank you so much for all you are doing for him

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your review. We are please to support you and your friend and look forward to welcoming you again soon.

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Review from Nicolas E (Son-in-law of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

My father-in-law only spent three weeks at Poldhu but was looked after very well. When he passed away, the staff treated him with dignity.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.

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Review from G W (Resident / Service User) published on 20 June 2024 Submitted via Postal Card
Overall Experience
I enjoy living at Poldhu, I have been here for four years.
It's a beautiful home and the staff are very good.

I would highly recommend it here. There are bits and pieces that sometimes need sorting but overall I couldn't speak highly enough.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.

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Review from Michael L (Resident / Service User) published on 19 June 2024 Submitted via Postal Card
Overall Experience

When I left the hospital with nowhere to go, Poldhu Care Home took me in and I have been welcomed every day since. There are a lot of people who don't respect we live here because we live in such a beautiful spot. The staff are absolutely wonderful, everyone from the cleaners to management.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.

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Review from L S (Daughter of Resident) published on 11 June 2024 Submitted via Website
Overall Experience
The care home I believe takes great care of its residents who are always looking well-kept, clean and tidy. The resident's rooms are perfectly clean and well-maintained. A criticism would be the telephone answering system which can be quite slow and frustrating especially if your loved one is unwell and you are looking for an update. Other than this I believe food is very good, a new system has been put in place to give more choice for residents.
Regarding activities, it would be great if there were more staff available so that residents could be taken out for a small trip, this does happen but very infrequently and I think would make a big difference.

Overall I believe a good home with caring attentive staff.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.

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Review from H L (Daughter of Resident) published on 11 June 2024 Submitted via Website
Overall Experience

The team at Poldhu have taken great care of my mother who's resided at Poldhu for 10 years now. I have every faith in the fact that every single day she is well cared for, with her best interest at heart, without a doubt. We as a family are so grateful for this and can't thank everyone enough. They have been amazing at setting up weekly video chats with my mum for the ones who live further away and therefore aren't able to visit as often as we'd like. That connection is absolutely cherished. The relationships built between the team and my mum plus with us as a family really matter to us - thank you. Would highly recommend.

Reply from Alex Davies, Group Marketing Manager at Poldhu

Thank you for your review and kind words, we will ensure that these are passed on to the team at Poldhu.

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Review from Deborah W (Daughter of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

As a family, we cannot thank the wonderful nurses, carers and all staff at Poldhu Care Home for the beautiful way they looked after our dad. He was treated with dignity, love care and respect every minute of the last 3 months of his life. They also took wonderful care of us as a family, nothing was too much trouble. All our love and thanks to you all.

Reply from Gemma Elloway, Head of Business and Finance at Poldhu

Thank you for review and kind words, we will ensure that these are passed on to the team at Poldhu.

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Review from Sarah T (Friend of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

Our very close and dear friend went to Poldhu Care Home for terminal care in October 2023. When we visited the staff were all very welcoming and cheerful to us and more to the point, gentle, kind and loving to our friend, always treating her with the respect she deserved. She was kept beautifully clean and comfortable. The staff responded quickly and efficiently when our friend needed help. It would be hard to see how she could have had better care.

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your review. I am pleased that you were happy with the care provided. I will pass on your comments to the team.

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Review from Michele M (Daughter of Resident) published on 27 July 2023 Submitted via Website
Overall Experience

I am very grateful for the care my dad received in the last seven months of his life at Poldhu. They treated him with kindness and respect and were an immense support to the family during the final days of his life.

Reply from Gemma Elloway, Head of Business and Finance at Poldhu

Thank you for your kind words, your feedback will be passed on to the team at Poldhu.

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Review from Emily M (Granddaughter of Resident) published on 24 July 2023 Submitted via Website
Overall Experience

My grandad was cared for at Poldhu for seven months until he passed away and I cannot thank the team at Poldhu enough for the care, dignity and respect they gave him. We faced many challenges but the team were supportive at every step and always had his best interests at heart. Their end-of-life care could not be faulted which they provided not only to my grandad but to every family member and friend that visited him. The support and care they gave us as a family during his last days will not be forgotten.

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your review. I will pass on your lovely feedback to the team.

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Review from Leila H (Daughter of Resident) published on 24 July 2023 Submitted via Website
Overall Experience

My dad was a resident at Poldhu Care Home for seven months until he passed away. He was cared for with dignity and respect. We faced many challenges but he was always treated with compassion and understanding. The end-of-life care he received could not be faulted and the team not only cared for Dad but for the whole family and friends too. The care given by the whole team will never be forgotten.

Reply from Kim Pankhurst, Head Of Operations at Poldhu

Thank you for your kind words. All the best to you and your family.

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Review from Carol R (Niece of Resident) published on 9 June 2023 Submitted via Website
Overall Experience
My auntie has been beautifully cared for at the Poldhu care home for almost the last 3 years. It’s a lovely setting there on the Cornish coast and they offer good food, warmth and entertainment for their residents. However, it is the genuine loving care and attention that every one of the staff provides that is the real attraction.
They are all thoughtful, attentive, respectful and kind and happy to help in whatever role they play.

Our thanks to them all for their care!

Reply from Gemma Elloway, Head of Business and Finance at Poldhu

Thank you for your kind words, we will ensure that your feedback is shared with the team at Poldhu.

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Review from J M (Husband of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Poldhu Care Home is situated in a beautiful setting on the coast of the Lizard Peninsula. However, their greatest asset is their staff who are genuine, caring and nothing is too much trouble. I am confident that my wife who has M.S is well cared for.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to complete a review, please be assured that your positive comments will be shared with the team at Poldhu.

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Review from Carol C (Daughter of Resident) published on 16 July 2021 Submitted via Website
Overall Experience

My mother moved into Poldhu Care Home in June 2021. She was finding the change from leaving her own home quite challenging at first. With the help of the amazingly caring staff, she is beginning to feel more at home. She loves her room but needs encouragement to socialise with the other residents. I cannot praise the staff enough. They are all very warm and friendly. The highest praise goes to the activities person, who makes a point of including her in all the activities and getting her to leave her room to meet like-minded residents. She is now settling in well, which gives us peace of mind. The home is beautiful with stunning views!

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to leave such a lovely review. I will ensure your comments are shared with the team at Poldhu, particularly Alex in our Activities Team.

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Review from Suzanne M (Daughter of Resident) published on 25 June 2021 Submitted via Website
Overall Experience

My mother has been in Poldhu Care Home for nearly five years, she is 96 and although her memory is not as good as it was, she has reasonable mobility (now with a walking frame) and most of the time, fairly on the ball mentally. The staff are extremely kind, she is always commenting on how lovely they are to her and very caring. The last year has been difficult for us all, but the staff at Poldhu have handled the whole thing extremely professionally, keeping all infection at bay, and helping keep up the morale of their residents - not an easy thing to do in a pandemic. I know that my mother has suffered emotionally from not having contact with me or her grandchildren, and I think the staff are aware of this and do everything they can to support and help in any way they can. The management at the home are extremely approachable and willing to help in whatever way they can. In fact, the whole of the staff have to be highly commended for their work over the past year.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to leave such a lovely review, please be assured that your comments will be shared with the team at Poldhu.

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Review from Anne R (Daughter of Resident) published on 18 June 2021 Submitted via Website
Overall Experience

The Poldhu Care Home is a wonderful care home. Every single member of staff is friendly, helpful and caring. My mum is doing really well there, seems to be very happy and I can see that she is very well cared for. She has improved significantly over the months that she has been there. I would recommend The Poldhu Care Home to anyone.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for taking the time to write such a lovely review which we will of course ensure is shared with the team at Poldhu.

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Review from Cindy G (Daughter of Resident) published on 8 June 2021 Submitted via Website
Overall Experience

The staff are always polite and friendly. They make you feel welcome. The home is always clean and tidy and the food is very good. The care that is given is second to none. Such an excellent care home.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you so much for your review and kind words, we will make sure that your feedback is shared with the team at Poldhu.

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Review from Richard P (Son of Resident) published on 17 May 2021 Submitted via Website
Overall Experience
I remember soon after my mother became a resident at Poldhu feeling the need to apologise to some other residents for what she was saying. One of the care staff was quick to reassure me and explain they were looking after her now. How well they have done that caring is evident in the affection and care staff show to her.
All my family have been impressed when visiting my mum at her home. The staff have been unfailingly friendly and helpful. Currently, the home seems to have coped wonderfully and remains infection-free.
We had a visit last year at the home from a visitor appointed by the legal guardian, and he commented favourably on the clear lines of responsibility and the welcoming friendly atmosphere. I should also comment on the excellent food and wonderful entertainments we have enjoyed there.

My mother always said she would never go into a home but is now enjoying her fifth year there.

Reply from Leah Marsh, Managing Director at Poldhu

Thank you for such a lovely review; please be assured your comments will be shared with the staff team at Poldhu.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 06 Nov 2024

    Halloween events were celebrated by staff and residents at our Poldhu care home, in Mullion. With residents making scary faces and staff dressing up for the day. Everyone had a...

  • 06 Nov 2024

    Halloween events were celebrated by staff and residents at our Poldhu care home, in Mullion. With residents making scary faces and staff dressing up for the day. Everyone had a...

Upcoming Events

There are no upcoming events for Poldhu.

Awards / Recognitions (7)

  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 20 Aug 2021Recipient: Swallowcourt Ltd

Accreditations

There are no accreditations posted yet for Poldhu.

Meet the Team (1)

Brondi Sheehy
Brondi SheehyJob Title:Registered ManagerJoined: 2018

I have worked in Healthcare for over 17 years having qualified as a Nurse more than 10 years ago. After working in different settings, I came back to the care home setting as it is my passion. Being able to support residents and their loved ones, ensuring that they have the best possible experience in our home and feel a part of our community is extremely rewarding.

I thrive in challenging situations and pride myself on my adaptability. I encourage our team to always look for the positives and what we can learn from every situation. This enables the home to constantly move forward and embrace new challenges, it allows the team to grow and feel pride in their work.

Prior to joining Poldhu I previously held the position of Registered Manager at our sister home in Penzance, Ponsandane.

Frequently Asked Questions about Poldhu

What types of Care is Poldhu registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Poldhu have?

There are 46 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Poldhu?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Poldhu to the centre of Helston?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poldhu to verify any information. View our terms and conditions. Poldhu has an Enhanced Service -more info.