Windmill Court

St Minver, Wadebridge PL27 6RD
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9.4 59 Reviews
  • Windmill Court, Wadebridge
Windmill Court is located in the Cornish village of St Minver and is close to Polzeath and Wadebridge town centre. Local shops, library, hairdressers, pharmacy and post office are all within a short driving distance.

This purpose built care home provides care for the elderly offering a wide range of care and nursing.

Accommodation is provided for 34 residents in single occupancy rooms. All rooms come tastefully furnished and residents are welcome to bring their own furniture to add a homely and familiar touch.

The home is equipped with all the usual facilities – a 24 hour intercom nurse call system, televisions and telephone points in every room. The home also contains en-suite toilet facilities, bathing aids, assisted shower and well equipped laundry services.

The main building is bright and airy with large windows, providing views of the gardens and rural landscape beyond. The spacious dining room is surrounded by a leafy courtyard and a spacious lounge that has comfortable seating. The home also has an on-site hairdressing salon, a sunny conservatory and a secluded patio area.

Visitors are welcome at all times but staff kindly ask if meal times could be avoided.

The home has a well maintained garden and a secluded patio area for residents to enjoy during summer months. There is also a large car park, which can accommodate up to 20 cars.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Nursing Care: from £1815

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Windmill Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly Buckley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions on visiting hours.

Parking

  • Parking available onsite

Windmill Court Reviews (59)

Total of 59, showing 41-59
9.4

Windmill Court has a Review Score of 9.4 (9.422) out of 10, based on 11 reviews in the last 2 years. Over all time Windmill Court has 59 reviews.

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Review from Sue W (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to move Mum into a nursing home after caring for her in her own home and in my home, but it was the best decision we made. So much better for her and the home and its staff far exceeded our expectations. She stayed there for over a year needing 24 hour care until she peacefully
passed away in July. From the managers to the cleaners, the staff were compassionate, caring, kind, gentle, respectful and professional at all times, always putting the needs of the residents as a priority and nothing was too much trouble. The home is so clean, fresh and welcoming, the food is amazing, fresh, healthy and home cooked. We have nothing but praise and gratitude to Windmill Court and their handling of end of life care made it so much easier for us at a very difficult time. I would have no hesitation in recommending the home as a wonderful place to look after your loved ones or indeed a place to spend your golden years.

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Review from Linda G (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent just under 7 months at Windmill Court until her death in July 2020. We were very fortunate to find her a room here as this home is renowned as being one of the very best in Cornwall, and this did certainly prove to be the case. She was very happy during her stay and insistent that she would
not move anywhere else. All the staff at Windmill Court were very kind and made her feel at home. The food was of very high quality and while she was able to eat, she always enjoyed her meals. Our sincere thanks go to everyone working here and to the local management for their compassion and thoughtfulness in assessing the needs of each individual.

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Review from Fiona D (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had a fall in late winter 2020 and went downhill over the following weeks, losing weight and losing mobility. The Covid-19 lockdown struck just when she needed care most, I was lucky to find her a place at Windmill Court for respite care: During her stay staff were caring, welcoming and understanding,
they encouraged her to eat better, regain her mobility and generally start enjoying plenty of chats again.
Despite the appalling comments of PM Johnson about care homes and care workers I have to say that the home was incredibly well managed and the whole staff worked hard to cover the shifts of other carers who were on sick leave; some went beyond the call of duty, left their families and moved into the home in order to reduce the risk of the virus infecting patients. PPE rationing affected the home in the early weeks but management found new systems to reduce infection risk to the minimum. Not only were Mr Johnson's comments wrong, they were insulting. Thank you Windmill Court!

Reply from Sandra Tucker, Home Manager at Windmill Court

Thank you Fiona, it was an absolute pleasure to care for your mum. I will share your review with all of the team who I know will appreciate your words of support. We worked very hard over the last few months to ensure that we remained COVID free at Windmill Court. We wanted to protect our residents and staff team but also ensure that they feel safe and continued to enjoy the day to day life. We couldn’t have done this without the continued support and understanding from family and friends. I’m so pleased that you feel your mum enjoyed her stay at Windmill and that we were able to support her to enable her to return home. Kind regards Sandra.

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Review from Mary V (Respite Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In need of more shower facilities.

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Review from Maggie D (Wife of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely atmosphere in the home and it is kept spotlessly clean, the staff are caring and treat everyone with respect, there is a lovely big garden where I take my husband in his wheelchair. There are numerous activities to keep the residents entertained and stimulated and I would really recommend
Windmill Court.

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Review from Wendy S (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in the home for one week before he did.
The care he received from every single member of staff was faultless. They all showed great kindness, compassion, respect and dignity. The physical nursing care was excellent (as a retired nurse I looked for detail).
His death was peaceful and I
felt everything possible was done for him.
The home is clean, warm with a very positive feel.

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Review from Dave P (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring environment.

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Review from Chris W (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been resident at Windmill Court now for 12 months. She is safe, secure and happy. She has made friends and takes part in most activities. Her quality of life has been improved immensely following the death of her husband, my father. Thank you all at Windmill Court.

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Review from H H (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been extremely well looked after for the past three and a half years. The staff go beyond their duties to maintain high standards. The atmosphere is very friendly, we can visit at anytime.
We even enjoyed a birthday tea with close family to celebrate Mum's 80th birthday at this home.
What
a lovely place.

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Review from B M R (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise the care given by the staff; both nursing and caring and also the housekeepers and caterers. They are certainly dedicated people; most courteous and willing.

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Review from J Michael W (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I have ever given top marks in every department. Standards throughout every facet of Windmill Court are exceptionally high. In sporting language, this is a crew with stars in every position. A visitor of mine observed "What a lovely atmosphere... and such happy staff". Another friend
said, "You can tell the quality of a hotel as soon as you walk through the door". That is so true here! My friend was a real gentleman, the top hotel guide in the UK.

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Review from Mavis B (Respite Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been treated with respect at all times whilst staying at Windmill Court Nursing Home, St Minver recovering from a cracked pelvis due to a fall in February.

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Review from Janessa H (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life at Windmill Court care home. Whilst there she received nothing but kindness and love. The staff went to great lengths to care for her, nothing was too much trouble. The home was always clean and immaculate and the food was excellent. A faultless experience.

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Review from Bruce H (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been here for 10 weeks. Quality of care at Windmill Court is mostly excellent. The home is filled with good staff who strive to provide the best care they can. The atmosphere is friendly with open visiting hours. The food is excellent. Friends and relatives can eat with residents in the
pleasant dining area for a nominal charge. Surroundings are pleasant, the rooms adequate, and the home is kept clean ventilated and odour free. It is encouraging to see staff actively working to make improvements, and open to suggestions. They have recently been making efforts to improve socialising of residents, and activities. Management is supportive to staff and easily accessible to relatives. A regular meeting lets residents and relatives raise issues directly with the manager. Small specific requests regarding our mother’s care have been attended to promptly. Medications are well managed, as is laundry. The staff treat residents, and relatives, with dignity and compassion.

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Review from S H (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end of life care. She was able to die with dignity and was shown great kindness and care.
We were able to visit at any time and were with her at the end.

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Review from Anita R (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear friend (90+ years old) received excellent 'end of life' care in a quiet room, looking out at the garden and birds with her favourite music in the background.

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Review from Julie C (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in the home for 7 weeks after spending 2 1/2 months in the hospital. The care and love he received was above and beyond. He was kept clean and smartly dressed all the time, which was very important to him. At the end of his life, although unable to communicate, these standards continued!
His pain management and attention he had was wonderful to see. The care and love also extended to me during his time there. I can not thank them enough - you have a brilliant team here.

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Review from Julie H (Daughter of Resident) published on 22 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father entered the care home for palliative care approaching the end of his life, and I cannot thank the sheer commitment of the nursing team enough to follow through his personal needs. My father's condition meant hospital visits three times a week for dialysis care and the team ensured that he
received the treatment according to his wishes to prolong his life until he was ready to pass. I will always remember the compassionate care that he received until the end and words cannot express my gratitude.

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Review from David J (Father-in-law of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father in law spent months at Windmill Court. Throughout that time the staff were incredible. They were caring, compassionate and professional. I can only say thank you for all they did.

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Current Review Score: 9.4 (9.422)

Overview of Review Score

The Review Score of 9.4 (9.422) out of 10 for Windmill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.422 for Windmill Court is calculated as follows: ( (81 Excellents x 5) + (27 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 128 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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