Palm Court Nursing Home

7 Marine Parade, Dawlish EX7 9DJ
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9.3 27 Reviews
  • Palm Court Nursing Home, Dawlish
Palm Court is a modern, purpose built nursing home in a seaside location, offering residents wonderful sea views and situated just meters from the beach. Equipment within the home is of the highest standard. Over 90% of beds are profiling and residents can choose from a range of mattresses to suit their needs. New hoists, new shower chairs and large ‘wet’ rooms ensure that residents have the best care experience possible.

Palm Court is a family run home-from-home, where individual needs and lifestyles of residents are supported. Management and staff are a very settled team, who are experts in caring for people with a range of needs, from dementia to complex nursing conditions.

Staff try to form close relationships with residents, who each have a designated carer to get to know them personally and to help them stay as connected to relatives, friends and the wider community as possible. The home offers a range of activities, from animals coming in, to singing and dancing, etc. They welcome different ideas and always offer activities which are person centred.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Care fees range depending on the care needs of the individual. We complete assessments for new residents prior to confirming their weekly fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Palm Court Care (Dawlish) Ltd

Person in charge

  • Jaison Milton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Visiting

  • The home is open 27/4 to families and friends of the residents. They welcome viewings of the home during the day, however, advise visitors to contact them prior so they can ensure a visit is accommodated to accordingly.

Parking

  • There is a large, PRIVATE parking area at the front of Palm Court.

Palm Court Nursing Home Reviews (27)

9.3

Palm Court Nursing Home has a Review Score of 9.3 (9.327) out of 10, based on 9 reviews in the last 2 years.
Over all time Palm Court Nursing Home has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Palm Court Nursing Home
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Total of 27, showing 1-20
Review from T O (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all managers and care staff for the excellent care given to my mum until her passing this week.she was comfortable and calm and passed very peacefully.and they cared for us as well.
Trained nurses exceptional.
Thank you from myself and all my family.
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Review from P A (Husband of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first meeting with the assistance manager, the service and attendance to service by the assistant manager has been outstanding. We had to fight several issues with NHS and the support from Palm Court was fantastic. Not only for my wife's well-being but also they were very conscious of my needs
at this stressful time. Their staff go 110% on all issues, and I have never doubted their attention to detail and well-being of my wife's needs. They all do a fantastic job, sometimes beyond duties.
Reply from Jaison Milton, Registered Manager at Palm Court Nursing Home

Many thanks for your kind words, it is a pleasure to care for your wife and to make you and your family comfortable also.

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Review from L M (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are absolutely fantastic. They are so warm, kind, welcoming and caring. They are doing a wonderful job of looking after our mum. This helps put our minds at rest during this very difficult time. I am very grateful for the staff here. They routinely check on my mum, they check if she needs
anything. The location is perfect, couldn't get any better, I don't drive, so I can easily get the nearby train, meaning I can visit my mum often, as well as other friends and family. I feel that it is very safe and secure here. They provide good food and always accommodate my mum's preferences. The care home overall is cleaned to a good standard, however I feel there could be more attention to detail in the cleaning of the rooms, particularly the floors, surfaces and places that are often touched like handles/doors etc.
Reply from Jaison Milton, Registered Manager at Palm Court Nursing Home

Thank you so much for your thoughtful and generous review. On behalf of all of us at Palm Court, please accept our sincere condolences on the passing of your mum. It was a true privilege to care for her, and she will be dearly remembered by our team for the warmth and dignity she brought to our community.Your kind words about the staff and the support we provided during such a difficult time mean more than we can express. Knowing that we were able to offer you peace of mind and comfort is deeply humbling, and it reinforces our commitment to offering compassionate, person-centred care.We also appreciate your helpful comments regarding cleanliness. I'm pleased to let you know that we've addressed those concerns by increasing staffing levels and placing additional team members on the floor. This has already led to improvements in the attention to detail throughout our rooms and common areas, and we're continuing to monitor these standards closely.Regards

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Review from J M (Husband of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been a blessing in disguise to be here. Every member of staff have been brilliant. From the moment we arrived everyone was very welcoming. Not sure who does the personal training but well done. Example: When I was very stressed one day the management team very professional calm and very helpful
and knowledgeable over all even though they probably have to deal with so many other problems. Only criticism is apart from empty bins every day perhaps if the floor was sweeped and cleaned (mopped) table sanitised every other day.
Reply from Jaison Milton, Registered Manager at Palm Court Nursing Home

Thank you for your heartfelt review and for allowing us to be part of your wife's journey. It was a privilege to care for her, and her memory remains deeply cherished by the team who looked after her with warmth and respect.We're grateful for your kind words about the care she received-it means a great deal to us, especially during such a tender time. As an update, I wanted to let you know that the concerns you raised regarding cleanliness have been addressed. We've taken proactive steps by increasing our staffing levels and placing additional team members on the floor. This has already helped improve the standard of cleanliness, and we continue to monitor things closely to uphold the environment our residents deserve.Warmest regards

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Review from P C (Wife of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has now been resident in Palm Court Nursing Home for 18 months and has received nothing but kindness, care and compassion from all categories of staff. He is settled, happy and is very lucky to have his family nearby who are free to visit at any time. Despite initial concerns which have
recently been addressed, the staff always make every effort to support both him and us throughout his ongoing needs. The food is very good and there is a positive and cheerful attitude throughout.
Thank you all.
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Review from Gill C (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would wish to express my appreciation for the amazing way Palm Court has cared for my mother.


The staff were so kind and showed a real empathy with my mum, always going the extra mile to make her life enjoyable and comfortable especially during her last days.

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Review from R A (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has been very well run. Staff are engaging and helpful. Kitchen and meals are very well prepared. Great for cleanliness and comfortable for the residents.
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Review from J P (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, the nursing home is very welcoming. Lovely caring staff and lovely managers.
Mum enjoys her days out with the carers whom take her off to town for coffees and ice creams! Also loves looking around the shops.
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Review from Helena m (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing place. I cannot put into words how grateful I am to them for the way they have treated my mum and myself in the last two months of her life. She has been treated as a queen, and as her only relative, so have I.
The staff are beyond praise, some of them I'm sure are absolute saints
here on earth.
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Review from Nick S (Son of Resident) published on 20 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum spent the final 14 months of her battle with Dementia at Palm Court Nursing Home having been asked to leave a nursing home in Newton Abbot who were unable to offer her a reasonable level of care due to her condition. Despite some initial trepidation having read the previous reviews, we have
nothing but praise for Palm Court - the staff cared for Mum fantastically as she declined, showing empathy, care and compassion throughout, which is what we value. Nothing was too much trouble, and we always felt assured Mum was being well looked after. The app on our phones also kept us up to date with Mum's day and her activities. The facilities although not plush are totally functional and suitable for the nature of the residents. Throughout Mum's stay we were able to make regular visits, despite the Covid restrictions, and were always very welcome. We would like to thank Palm Court for all their care and from our experience would recommend it.
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Review from Caroline S (Sister of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were delighted to be given a chance to visit during the lockdown and were given Covid tests at the start of each visit. Everywhere felt Covid-secure and the staff were all good at following the rules in place and explaining it to us. My brother appeared very comfortable and said that he liked it
at Palm Court. He is relaxed and well looked after. Staff were friendly and make the effort to engage with him by singing and dancing to his music. Nice atmosphere.
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Review from Pauline E (Wife of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident of Palm Court for the last month of his life. He had lived with Alzheimer's disease for several years prior to moving into Palm Court. During his stay, all staff were wonderful without exception. They were all kind and caring. I could not have wished for better care. The staff
were also a great support to myself and my family.
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Review from R H (Wife of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the three and a half years my husband's care and needs were met. Any issues I had were dealt with promptly. They were very kind and considerate to me, nothing was too much trouble. The food was very good, and food allergies were taken care of, and also whatever the residents wanted. There was no
hesitation from the nursing staff to inform the doctor if my husband was poorly; he never suffered in any way.
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Review from A P (Daughter of Resident) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Palm Court are kind, caring, trustworthy and extremely compassionate to residents and relatives. My 92-year-old dad was admitted at the end of life stage with kidney failure. He was immediately made to feel at home and welcome. All of his medical needs were attended to by an extremely professional
nursing team who kept him comfortable and pain-free. His remaining care was down to a team of wonderful people who catered to his every whim every day with a smile and in a kind, caring, understanding way; who could ask for more.
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Review from J S (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted with advanced dementia in May 2018, it was a hard decision as he was a gardener and loved being outside, however, it became apparent that a simpler lifestyle made him happier. He was provided with a lovely, bright room with a toilet so he could still be independent. He interacted
with the staff and I could see he was settled and happier than he had been for a long time. I always went to see Dad unannounced and found him clean and well presented, he always enjoyed the food which was excellent. As Dad's dementia got worse the staff were attentive and caring, I knew Dad was comfortable and safe with them, they knew his ways and were able to cope with his confusion. As Dad got worse they kept us informed of any changes in medication and behaviour and always had time discuss what they were intending to do. Dad passed away last week, I am so grateful to the staff that were so caring for him and us as a family, I would not hesitate to recommend this home and the excellent staff.
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Review from Virginia B (Niece of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
End of life care is excellent. Resident for two years. Fully updated as to care needs. Fully aware of residents needs due to end of life. Dignity and comfort of resident paramount. Care of relatives excellent and nothing is too much trouble. Treated as you would treat a member of your own family.
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Review from Madeleine P (Friend of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot visit as often as I would like due to the distance to travel but she is well settled. Has been in other homes. The staff call me to report if there are any problems with her health. Treatment is quickly dealt with. They have got to know her likes and dislikes very quickly. She always looks
clean, tidy and comfortable. She had leg ulcers when she went in but they are now gone, which is s=why I am so confident of the excellent care. All the staff are cheerful and well presented as well as welcoming.
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Review from Claire C (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, professional care given to my mother. Carers always polite and caring, clean clothing and bedding given every day. Rooms immaculate as all other areas are kept. As a family member, I could make my own tea/coffee and given food whenever I asked. I could talk and mix with the staff at times
and sympathy and understanding given in my time of grief. Mother received a super welcome on arrival as I did which helped to put my mind at rest. Food very good.
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Review from V W (Wife of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Palm Court approach their roles with good humour, a positive attitude and care for the individual and his/her needs. The food is home cooked and delicious. Visitors are welcome at any time and regular checks are made on residents to ensure their continued well-being.
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Review from D D (Daughter of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have always turned up unexpected for visiting my father as I work or busy, the nursing home always feels warm and inviting. There are always staff around checking on the residents. There never seems to be a bother to talk to any member of staff. They are all very friendly, very willing to help
and listen. I feel very confident that my father is well looked after and he seems to be happy there.
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Current Review Score: 9.3 (9.327)

Overview of Review Score

The Review Score of 9.3 (9.327) out of 10 for Palm Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.427 for Palm Court Nursing Home is calculated as follows: ( (56 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 103 Ratings = 4.427
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Palm Court Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Martin

Martin Mansukhani

Job Title: Proprietor Joined: 2016

Owner of Palm Court Nursing Home.

Jaison

Jaison Milton

Job Title: Manager Joined: 2025

I'm Jaison Milton, and I am honored to be the new manager of Palm Court Nursing Home since April 2025. With a deep commitment to compassionate care and excellence, my goal is to ensure that every resident feels valued, supported, and at home.
I bring experience in healthcare management and a passion for creating a warm, nurturing environment for the residents. At Palm Court, we strive to provide the highest standards of care, and I work alongside our dedicated team to maintain and enhance the quality of life for everyone in our community.

Frequently Asked Questions about Palm Court Nursing Home

What types of Care is Palm Court Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Palm Court Nursing Home have?

There are 39 Single Rooms.

What are the Facilities & Services at Palm Court Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Palm Court Nursing Home to the centre of Dawlish?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palm Court Nursing Home to verify any information. View our terms and conditions. Palm Court Nursing Home has an Enhanced Service - more info.