Palm Court Nursing Home

7 Marine Parade, Dawlish EX7 9DJ
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9.3 27 Reviews
  • Palm Court Nursing Home, Dawlish
Palm Court is a modern, purpose built nursing home in a seaside location, offering residents wonderful sea views and situated just meters from the beach. Equipment within the home is of the highest standard. Over 90% of beds are profiling and residents can choose from a range of mattresses to suit their needs. New hoists, new shower chairs and large ‘wet’ rooms ensure that residents have the best care experience possible.

Palm Court is a family run home-from-home, where individual needs and lifestyles of residents are supported. Management and staff are a very settled team, who are experts in caring for people with a range of needs, from dementia to complex nursing conditions.

Staff try to form close relationships with residents, who each have a designated carer to get to know them personally and to help them stay as connected to relatives, friends and the wider community as possible. The home offers a range of activities, from animals coming in, to singing and dancing, etc. They welcome different ideas and always offer activities which are person centred.
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Care Provided by Palm Court Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Care fees range depending on the care needs of the individual. We complete assessments for new residents prior to confirming their weekly fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Palm Court Care (Dawlish) Ltd

Person in charge

  • Jaison Milton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Visiting

  • The home is open 27/4 to families and friends of the residents. They welcome viewings of the home during the day, however, advise visitors to contact them prior so they can ensure a visit is accommodated to accordingly.

Parking

  • There is a large, PRIVATE parking area at the front of Palm Court.

Palm Court Nursing Home Reviews (27)

9.3

Palm Court Nursing Home has a Review Score of 9.3 (9.327) out of 10, based on 9 reviews in the last 2 years.
Over all time Palm Court Nursing Home has 27 reviews.

Overall Experience
  • 16
  • 11
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Date Published
  • 27
  • 8
  • 9
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  • 18
Reviewer Connection to Palm Court Nursing Home
  • 12
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Donald T (Husband of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a caring feeling about this home. Staff are the basis of this. Warm relationships are formed much to the benefit of residents. Visitors are always welcomed and kept well informed. Management is approachable and helpful.
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Review from F B (Husband of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and tidy. The staff are very helpful and caring. My wife's room has a great view over the sea and coast. The management are very helpful in arranging transport for hospital appointments etc. The meals my wife gets are excellent.
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Review from B S (Daughter of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a lucky day for my mother when Palm Court agreed to take her in. She had aggressive dementia and had been asked to leave her previous care home. The manager of Palm Court asked me to describe my mother. To be tactful I said she was "feisty". The manager laughed and answered "we love em feisty".
He interviewed mum and she moved in shortly afterwards. The care, compassion and understanding she has received from all members of staff has been exemplary and they have taken a great weight off my shoulders. I no longer worry about her welfare as I know that she is in good, kind and professional hands. Thank you Palm Court.
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Review from Maureen R (Wife of Resident) assisted by family/friend published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the service at Palm Court meets my expectations at this time, on my short experience to date. My key observations are; My concerns and comments are acted upon in a timely manner. I have found the medical side to be very good, for example the doctor visits regularly without delay. I have found
the comments left by staff for me to read, to be informative and I feel involved in my husbands care as a result. Any comments I have made in response, have been considered and acted upon in line with my expectations. Having come to Palm Court from hospital he has settled in very well and he likes his room. The care and support he receives is excellent. They have done so much for him, of which, I say Thank you. Owing to my own disability, if I am unable to visit, I know that he is being cared for with dignity. As my Grandson remarked, Thank you for giving my Granddad back to us!
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Review from Carol S (Wife of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of this home understands the individuals in its care and always goes the extra mile to meet the needs of the residents. Nothing is too much trouble. The staff are friendly and happy caring for the residents and welcoming visitors. My husbands complex needs are completely met and he is as safe
and comfortable as possible. I am extremely grateful for all that is done for him. I would recommend other families to entrust the care of loved ones to this professional, reliable and compassionate team.
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Review from Shirley P (Daughter of Resident) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Palm Court for 3 years and regards it as her home. The staff are always friendly and the management are very approachable. We are very happy with the level of care my mum receives and she is always treated with dignity.
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Review from Daughter of Resident (Daughter of Resident) published on 21 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Palm Court for 6 months, with the original diagnosis of 'days to live'. Six months down the line and she is still here. I account this to the excellent diligent nursing care that she has received from the medical and care teams. The staff are warm and emphatic with time and patience
for the residents. I am fortunate that I have time to visit and do so frequently and often on a daily basis. I have a code to enter the building and freely enter and leave. My mother is always clean and dressed although she is prominently bedbound the staff realise the importance of still dressing and 'getting ready for the day'. Due to mobility issues my mother has to be turned frequently and this is done religiously. The nursing team are professional in their manner and and give continuous updates on the care and any changes that may occur. I feel at ease asking any questions I may have and have answers accordingly. It is a painful journey putting the one you love into the care of others. However Palm Court has made the transition for myself and family members a much easier process.
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Current Review Score: 9.3 (9.327)

Overview of Review Score

The Review Score of 9.3 (9.327) out of 10 for Palm Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.427 for Palm Court Nursing Home is calculated as follows: ( (56 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 103 Ratings = 4.427
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Palm Court Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Martin

Martin Mansukhani

Job Title: Proprietor Joined: 2016

Owner of Palm Court Nursing Home.

Jaison

Jaison Milton

Job Title: Manager Joined: 2025

I'm Jaison Milton, and I am honored to be the new manager of Palm Court Nursing Home since April 2025. With a deep commitment to compassionate care and excellence, my goal is to ensure that every resident feels valued, supported, and at home.
I bring experience in healthcare management and a passion for creating a warm, nurturing environment for the residents. At Palm Court, we strive to provide the highest standards of care, and I work alongside our dedicated team to maintain and enhance the quality of life for everyone in our community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palm Court Nursing Home to verify any information. View our terms and conditions. Palm Court Nursing Home has an Enhanced Service - more info.