Parkwood House

72/74 Exmouth Road, Stoke, Plymouth PL1 4QJ
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9.4 10 Reviews
  • Parkwood House, Plymouth
Parkwood House is a registered Eden Alternative Home nestled in a tranquil cul-de-sac, offering serene views of Devonport Park. Conveniently located just a short stroll from Stoke Village, which offer a range of local amenities.

The home boasts a lively and sociable atmosphere with accommodations for 43 residents. On the ground floor, there are three welcoming lounges where residents can entertain guests and socialise. Outside, a sheltered courtyard garden featuring a summer house and ample seating provides a peaceful retreat. The beautiful Devonport Park, with its elegant bowling lawns and bandstand, is situated just across the street.

Parkwood House prides itself on providing a high standard of general nursing and residential care, including respite care and dementia services. Residents can look forward to an excellent choice of menus and delicious home-cooked meals prepared by the in-house chef.

Additional amenities include regular visits from a hairdresser & beauty therapist, and chiropodist, as well as access to a fully fitted hairdressing salon and bar. An ongoing programme of entertainment and seasonal events ensures that there is always something engaging and enjoyable for residents to participate in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

At Parkwood, fees are determined based on the individual needs of each resident, allowing us to tailor the level of care specifically to their requirements. These fees may vary after a thorough assessment, which helps us understand the unique needs and preferences of each resident. Our commitment is to ensure transparency while providing person-centered, high-quality care.


Please note that certain supplementary services are not included in the standard fee. These additional services may include chiropody, taxi charges, and personalized newspaper or magazine subscriptions. However, Parkwood offers a selection of complimentary newspapers and magazines for all residents to enjoy. We are also pleased to currently provide complimentary hairdressing and barbering services as part of our dedication to enhancing the well-being and comfort of our residents.

These prices are only a guideline, please contact Parkwood House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lorna Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Parkwood, where Parkwood strive to create an environment that is open, warm, and inclusive. No strict restrictions on visits, kindly ask that visitors remain attentive to the needs and preferences of loved ones.
    At Parkwood, believe that visits from family and friends play a crucial role in the well-being of residents, and your presence is always valued. Encourage open communication with team to make each visit as meaningful and comfortable as possible for everyone involved.

Parking

  • On street parking only, however a wide area in which on street parking in available.

Parkwood House Reviews (10)

9.4

Parkwood House has a Review Score of 9.4 (9.442) out of 10, based on 7 reviews in the last 2 years.
Over all time Parkwood House has 10 reviews.

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Review from Christine M (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that Mum has received since she moved here 2 years ago has been exceptional & as a family we believe that Mum wouldn't have celebrated her 90th birthday this month without them. From the cleaners & laundry workers who lift Mum's spirits as she's mainly bed bound, the catering team making food
palatable, the hairdresser/beautician who helps Mum feel feminine, the oh so patient caring carers, the observant friendly nursing team & the helpful smiley admin staff and of course the entertainment team with their varied entertainments all help Mum to live her best life Thank you.
Reply from Melanie Scott, Senior Admin at Parkwood House

Thank you for your kind words. We truly appreciate your feedback. We do our very best to ensure a whole-home approach in providing a caring and supportive environment, where everyone's contribution is valued and the difference each person brings to someone's life is acknowledged, no matter their role.

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Review from L S (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing nursing home as since my mother was admitted as a resident nearly 3 years ago the care has been nothing less than exemplary. The whole staff team are kind , caring, proactive, patient, professional and respectful of all of the residents. I have frequently visited staying for a long
time as I live some considerable distance away and as such have become part of the background so to speak so I have been able to observe the care given in a compassionate way to many residents. My mother is encouraged to make her own decisions but also has been the beneficiary of encouraging care which allows her to participate in the many activities which she might otherwise miss. The nursing staff and carers respond speedily to call bells and if they are unable to resolve an issue at once reassure the resident that this will be forthcoming and why there might be a slight delay, usually because of another emergency. The food is well presented and of a high quality including preferences.
Reply from Melanie Scott, Senior Admin at Parkwood House

Thank you for your recognition and continued support. We always do our very best to create a collaborative, whole-team approach where everyone plays an important role in the care of our residents. We continue to strive towards fostering a family environment where everyone is loved, respected, and supported.

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Review from Ian S (Son of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support mum has received has been outstanding. Mum had been diagnosed with dementia a few years ago and we as a family were struggling to cope with her general confusion, mood and anger (frustration). After a short stay in hospital she was placed in Parkwood and remains there today.
The staff are very caring and very welcoming. Mum has been well supported by the caring staff both mentally and physically, they show her and other residents respect and loving concern. I do feel they have become her family which comes as a relief knowing that she has people who care looking after her. The staff engage with mum with conversation as best they can and cuddles which she has loved. The nicest care home and staff I have ever come across. If you want the best for your family member Parkwood and its staff is the place for them to be looked after.
Reply from Melanie Scott, Senior Admin at Parkwood House

Thank you so much for your kind words. We really appreciate the feedback from our relatives and are glad you feel Mum is cared for as part of a family. That is always our aim - to provide a home-from-home

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Review from Rebecca H (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's transition into care was strongly resisted and messy. It started with falls at home, a gradual loss of mobility after a hospital stay, and an Alzheimer's diagnosis. Something was missing at her previous home; she was becoming depressed, bored, and increasingly bed bound.
Luckily, I discovered
Parkwood through the son of another resident, his accounts seemed too good to be true, but I couldn't ignore the chance of finding somewhere better for Mum.
After an unsettled start, Mum gradually began to relax and responded to the little things that Parkwood is all about - like putting the milk in her tea, so it was just how she liked it. Soon, Mum was getting up, out of bed and into her chair every day. She was forming friendships with the lovely resident hairdresser, the cheeky cleaner who joked with her whilst dusting her room, and the carers who helped Mum with so much kindness, and patience. Shortly before Mum died, she said 'I never thought I could be happy in a home, but I am.'
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Review from Richard H (Son of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second review, four years after my first one, which I wrote soon after my mother arrived at Parkwood House. She died a peaceful, dignified death in May 2024, two days shy of her 98th birthday. I have nothing but praise for the way my mother was looked after, and loved, while at Parkwood House.
A courageous, independent lady, she initially requested to be taken to Switzerland for euthanasia if she could not return home. As she was blind, with delirium and other difficulties the latter was not possible so it was up to the staff to cope, which they did kindly, with compassion, with humour, and with endless patience. There were falls, there were mental meltdowns and difficult episodes, it was never easy, which leaves me all the more indebted to this wonderful nursing home. Knowing she was in the best possible place took a huge weight off my mind. My sister and I could enjoy visiting our mother while her multiple needs were expertly taken care of. Thank you.
Reply from Melanie Scott, Senior Admin at Parkwood House

We are truly humbled by your kind words. It's been a privilege to care for your mum and to get to know your wonderful family in the process. Thank you for allowing us to be part of her journey.

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Review from Janet P (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been a resident at Parkwood since November 2019. In all that time I have been exceptionally pleased with the care and support provided to them and to me and my family.
I know my relative is very well cared for and the staff have an excellent understanding of their needs and have managed
their dementia with love, care and when relevant humour, particularly when they can be challenging.
I am kept informed of any changes and can sleep peacefully at night knowing that my relative is in a safe place and that all staff at Parkwood are committed to providing the best care and support possible.
It truly is a family and I feel blessed that my relative is living there.
Reply from Melanie Scott, Senior Admin at Parkwood House

We deeply appreciate your lovely words. It brings us with joy to hear that you perceive us as a family. Creating such an atmosphere is our utmost priority because we consider it a sincere honour to be entrusted with the care of your loved one.

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Review from Liz J (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Parkwood House was my relative’s final abode. She died peacefully there in October after a short decline in her health. She had a strange feature in her dementia in that she knew she had it. She was also very aware of her situation and was able to recognise that she was safe and very well cared for.
Her death was somewhat unexpected, and the level of care that she had received was reflected in the response of the staff to her death. Quite a few people were very emotional across levels of the staff. This, was for me, a real comfort and demonstration of their affection for her. They also showed our family a great deal of support with wonderful personal stories of time spent with her. Parkwood did so much to look after her well. They handled her death and life sensitively and thoughtfully helped us cope with the process.
I have every confidence that this is an excellent care facility where residents and their families are treated with high regard and great dignity by all staff. It is a special family.
Reply from Melanie Scott, Senior Admin at Parkwood House

It was truly a privilege to have the opportunity to care for your loved one; your feedback means the world to us. Thank you.

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Review from All W (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
This home is excellent, my mum's care needs are being met with genuine care and dignity. All the carers are lovely and kind with Mum and with us as a family. It is very clean and the food is of a high standard. There are lots of activities to keep my mum occupied. We are so pleased with Parkwood House.
Reply from Melanie Scott, Senior Admin at Parkwood House

Thank you for your lovely comments. We are always seeking feedback so that we can learn, develop and grow with the aim and intention of providing the best possible care for our residents and family members. We really appreciate the time taken in sharing with us your experiences and thoughts.

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Review from J W (Sister of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the nine weeks that my sister has been in respite care at Parkwood House, my husband and I have been amazed at the exceptional standards we have witnessed during our frequent visits. The staff are totally committed to the well being and comfort of those in their care. Attentive, lovingly
caring and clearly far more than simply well trained by an obviously dedicated and excellent management structure, it is not just a job, they really care.
The activities and interests, gentle exercise routines, entertainments and arranged visitations are of the highest quality, supervised by the staff who sometimes participate, involving residents as appropriate. The excellent Chef prepares well-varied menus of superbly cooked meals which by prior arrangement and contribution, we enjoy with my sister. This is encouraged by management and staff as active participation in meals and activities by relatives.
We could happily reside here in total confidence and highly recommend.
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Review from B L (Son of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Parkwood House for 13 months. She is treated very well. Very friendly atmosphere. Nothing is too much trouble. Staff and management are excellent. In my opinion cannot be faulted.
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Current Review Score: 9.4 (9.442)

Overview of Review Score

The Review Score of 9.4 (9.442) out of 10 for Parkwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Parkwood House is calculated as follows: ( (81 Excellents x 5) + (3 Goods x 4) ) ÷ 84 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.478 Points relating to the number of positive Reviews for Parkwood House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lorna

Lorna Smith

Job Title: Home Manager

Lorna Smith - Home Manager, Parkwood House

Frequently Asked Questions about Parkwood House

What types of Care is Parkwood House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Parkwood House have?

There are 37 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Parkwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parkwood House to the centre of Plymouth?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parkwood House to verify any information. View our terms and conditions. Parkwood House has an Enhanced Service - more info.