Care Homes Owned by Southern Healthcare (Wessex) Ltd

I really cannot speak highly enough about Sefton Halls care , staff and all round focus on the residents wellbeing.

From the moment I entered home, had a very warm welcome. Such a comfortable homely atmosphere. Residents are treated with dignity. Staff very cheerful and helpful too. Residents were enjoying musical entertainment. All looked happy and contented. My loved one was well groomed and very comfortable in his chair. An amazing home with excellent care from everyone. Thank you.

My husband Ken went into Sefton Hall in January 2024 he was quite challenging but the staff were brilliant and he settled in well, as his dementia has progressed and he can no longer communicate all the staff have been wonderful in helping him and me and family through this very difficult time. I have so much admiration for everybody who works there in what is not an easy job, always with a cheerful smile and how are you.

My brother has been here for more than two years. I cannot fault the care and compassion he has received in this time from the staff here. I know I can visit at any time and will always be welcomed by the staff. They make sure my brother is always treated with dignity and care in difficult circumstances.

I would highly recommend Sefton to anybody looking for an amazing home for a loved one.

On behalf of my family, we cannot recommend this care home enough. Sadly our dad passed away today after being a resident for about 8 weeks. He lost his wife (our mum) suddenly 2 months ago and he was diagnosed with advanced cancer the same week. His whole life as he knew it ended that day and as a family we were faced with no choice but to relocate him from his home, to a nursing home. After a lot of research (using this website among others) we chose The Old Rectory based on the reviews. We are very happy to say they are all true! We could not have found a better place to take care of dad. From the moment he arrived he was greeted and treated with kindness, respect, dignity and compassion. He was welcomed as family as were we. The staff couldn't be more accommodating and attentive. There's not enough characters to really give a full account of all the amazing things they do and the level of care they give. The staff are simply amazing all the way to the very end. Thank you all!

It is a pleasure to visit Sefton Hall and feel welcomed by the staff and know my friend is in safe hands especially as she has no family to support her .

Due to the age of the property it's not really ideal for manoeuvring dad in his wheelchair but somehow we manage. There is always a sense of calm and homeliness as soon as you enter

Thank you all so very much

For the two and a half years my Dad was at Sefton, he was always well cared for. He always looked clean and well groomed. The staff were always amazing with him even when he was being difficult. The place always smelt clean and looked clean. As a visitor they always made me feel welcome and always made sure I was okay and asked if I needed anything. When it came to my dad's last days they ensured he was comfortable and clean. We were able to sit with him in his last moments. The staff were all very respectful and made sure we were okay. I would recommend sefton to anyone who needs to find a caring and safe place for a relative or loved one. Always something for them to do with entertainment and trips out etc.... Thank you to everyone at Sefton for looking after my Dad so well.

The staff were all welcoming and warm. The service levels from ALL the staff was above and beyond what could be expected. The room my father was in was warm, comfortable and well serviced. We requested a swap of bed mattress on arrival to suit my father's needs and this was done within minutes. The staff couldn't do enough for all of us.

The care that Mum has received since she moved here 2 years ago has been exceptional & as a family we believe that Mum wouldn't have celebrated her 90th birthday this month without them. From the cleaners & laundry workers who lift Mum's spirits as she's mainly bed bound, the catering team making food palatable, the hairdresser/beautician who helps Mum feel feminine, the oh so patient caring carers, the observant friendly nursing team & the helpful smiley admin staff and of course the entertainment team with their varied entertainments all help Mum to live her best life Thank you.

This is an amazing nursing home as since my mother was admitted as a resident nearly 3 years ago the care has been nothing less than exemplary. The whole staff team are kind , caring, proactive, patient, professional and respectful of all of the residents. I have frequently visited staying for a long time as I live some considerable distance away and as such have become part of the background so to speak so I have been able to observe the care given in a compassionate way to many residents. My mother is encouraged to make her own decisions but also has been the beneficiary of encouraging care which allows her to participate in the many activities which she might otherwise miss. The nursing staff and carers respond speedily to call bells and if they are unable to resolve an issue at once reassure the resident that this will be forthcoming and why there might be a slight delay, usually because of another emergency. The food is well presented and of a high quality including preferences.

The care and support mum has received has been outstanding. Mum had been diagnosed with dementia a few years ago and we as a family were struggling to cope with her general confusion, mood and anger (frustration). After a short stay in hospital she was placed in Parkwood and remains there today. The staff are very caring and very welcoming. Mum has been well supported by the caring staff both mentally and physically, they show her and other residents respect and loving concern. I do feel they have become her family which comes as a relief knowing that she has people who care looking after her. The staff engage with mum with conversation as best they can and cuddles which she has loved. The nicest care home and staff I have ever come across. If you want the best for your family member Parkwood and its staff is the place for them to be looked after.

My sister was a resident here for 8 1/2 years. She was admitted with poorly controlled diabetes (type 1) and developing vascular dementia. In her final 3+ year she was mainly bed bound, did not speak nor recognise visitors. The care and support over the years was excellent from the management, nurses and carers. In effect they became her family. The nursing supervision and control of her diabetes was first class. The friendship, concern and communication with me as her P of A was also excellent.

My husband spent the last three months of his life at Sefton Hall after a long battle with dementia. I always felt confident about leaving him in their care. I witnessed patience, kindness and professionalism from the staff when they dealt with his difficult behaviour. He was treated with dignity and as an individual. There was also a culture of caring for relatives, which I appreciated when visiting. I feel we were lucky that Sefton Hall were willing and able to accommodate my husband.

My husband once a full time resident now comes in for respite stays, it means I can enjoy my time knowing that he is being well looked after. Great care and staff. This is a great facility.

The care that my Dad receives is excellent. Every member of staff; nurses, carers, cleaners, chefs etc.. all go out of their way to help and ensure that dad has all of his needs taken into account. He really benefits form the range of activities that are organised both inside the home and outings to interesting places in the area. Dad looks forward to these in particular. He doesn't have a great appetite but the high standard of all the meals means he has a great diet. They also will adapt meals to Dad's preferences.

After an unsettled start, Mum gradually began to relax and responded to the little things that Parkwood is all about - like putting the milk in her tea, so it was just how she liked it. Soon, Mum was getting up, out of bed and into her chair every day. She was forming friendships with the lovely resident hairdresser, the cheeky cleaner who joked with her whilst dusting her room, and the carers who helped Mum with so much kindness, and patience. Shortly before Mum died, she said 'I never thought I could be happy in a home, but I am.'

Mum has been in several care homes over the past 4 years since her stroke, some good and one not so good. But I have been so impressed with Sefton Hall since her arrival in Oct 2024. The best home by far that she and I have experienced.