Muscliff Nursing Home

5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE
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9.7 57 Reviews
  • Muscliff Nursing Home, Bournemouth
Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs, employing qualified carers and achieving high standards with care regulators.

Together with professional healthcare, Muscliff carers look to encourage an interesting and active lifestyle, with an activities programme contributing to residents' enjoyment and personal freedoms respected.

A spacious and comfortable interior includes its own sensory room and a hairdressing salon, with a shopping and library service also organised for the convenience of service users.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • Self-Funded Nursing Care: £1900 – £2000
  • Self-Funded Nursing Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Muscliff Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dedrey Charles (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • Visitors are welcome at anytime

Parking

  • Free limited parking is available on site, roadside parking is also available

Muscliff Nursing Home Reviews (57)

Total of 57, showing 21-40
9.7

Muscliff Nursing Home has a Review Score of 9.7 (9.684) out of 10, based on 32 reviews in the last 2 years. Over all time Muscliff Nursing Home has 57 reviews.

Overall Experience

  • 50
  • 6
  • 0
  • 0
  • 1

Date Published

57
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23
32
25

Review from Beryl M (Wife of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been my continued experience over a period of almost four years and from the start of my husband's admission to Muscliff Care Home to encounter excellent and caring managers, staff and colleagues, always attentive to all the needs of residents, above and beyond the call of duty.
I consider the
rating of Muscliff Care Home to be of the highest standard and excellence.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for your feedback. We ensure kindness, professionalism, and most of all, a caring atmosphere in the home.

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Review from D D (Partner of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner developed dementia and has been in Muscliff for over 6 months now. I live nearby and visit regularly. The staff are caring and easy to talk to. It is well run and the food delicious. My partner is content to be there and I can walk to see him anytime.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your feedback. We pride our care on ensuring a meaningful day for all our residents.

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Review from Elaine W (Friend of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful caring staff, this is a home where patient care comes first and foremost.
This home and its staff have taken such a weight off my shoulders by taking care of my elderly friend, I cannot praise them enough.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the lovely feedback. Our mission is to make all our residents, family and friends feel at home

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Review from Terry B (Wife of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Muscliff Nursing Home for about 2 years, having been released from a specialist dementia Hospital. She has advanced mixed dementia. The management and their team have cared with compassion, dedication and kindness. They are always willing to answer questions and support
friends and loved ones as well as the residents. They are open, honest and kind. The team ethos, attitude and approach, certainly comes from the leadership team and the manager. The management team responsible for the nursing home, are professional, always approachable and well-presented. They lead a phenomenal team, that appears to have a professional, caring attitude and total dedication to the residents. The home has shown continuing development and improvement over the last 2 years, it is always clean and welcoming, there are a lot of activities and visitors are always kept involved and abreast of what is happening with their loved ones. My wife is always clean and comfortable.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the lovely feedback. Muscliff team always tries to create a home where residents are honoured as individuals. Our mission is to provide the best quality of life and care for all our residents.

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Review from J P (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring towards my dad, and they have done everything possible to help him settle in.
The nurses and care staff always seem happy in their work. They look after us when we visit, and realise how upsetting it was to have to make the decision that we could no longer look after
Dad at home.
There are no agency staff at the care home which means that everyone knows Dad and what his needs are and he knows them.
We are very happy with the care that Dad gets at Muscliff.

Reply from Dedrey Charles, Home manager at Muscliff Nursing Home

Thank you for the review. It fills our hearts with love and gratitude to know we can help make a difference.

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Review from Janet C (Wife of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this fantastic nursing home? They are simply the best. The care is outstanding, the care given to my husband who had complex needs was amazing. The love and kindness given to the patients is beyond belief. The staff are so welcoming to you as a visitor and are always smiling. The
matron/manager runs a wonderful home and all the staff earn my highest respect.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the excellent review. The Muscliff Team is very pleased that we can help make our residents' lives meaningful.

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Review from J M (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Took my mother-in-law in for respite within 24 hours' notice. Always loads of staff on shift at all times. Very friendly and always go above and beyond. Nothing too much trouble. Always a big smile to welcome you when open door. Spotlessly clean. Fabulous activities in the lounge. Lovely restaurant
feel in the dining room with a choice of food on the menu.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for the encouraging feedback. It's a great encouragement for the staff team.

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Review from Nikki L (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much for the care and support you gave Mum after her fall and for going over and above to help her recover. The staff were always attentive and happy to help. I was always welcomed with a smile and the management was accessible to answer questions and calm my worries. The food looked good
and was eaten in a lovely dining room. Thank you again for taking such good care of Mum.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for sharing the positive feedback about our team.

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Review from Roy S (Brother of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since we have been visiting the home, we have found it to be very welcoming. We are kept informed on a regular basis of what is happening and events that have taken place during the week.
The staff are very supportive and will listen to any concerns that you have regarding your loved ones' care.
They
offer you the opportunity to go to meetings where you can offer your ideas for outings for the residents whilst enjoying a cup of tea or coffee and cake.
During the festive season, you can join the residents with a mince pie and a glass of wine.
We would not hesitate to recommend this for a safe environment for your loved ones.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for the lovely feedback.
We aim to continue the great care that we provide.

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Review from Annie H (Friend of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming when I visit and willingly respond to any questions or concerns I have about my friend who has been a resident since September 2021. When I visit my friend he appears well cared for and comfortable, I have observed that staff are gentle and respectful towards him. The
standard of the food served when I helped him to eat on a couple of occasions was excellent. There always seems to be a full programme of imaginative and various activities which are outlined in weekly updates and in the rooms. The manager is generally quick to respond to emails and staff keep me updated on any changes or concerns.
Thank you for all your care and support.

Reply from Dedrey Charles, Manager at Muscliff Nursing Home

Thank you for your review and kind words. We aim to continue the best care delivery possible.

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Review from Roger P (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over eighteen months at Muscliff Nursing Home. The home is run extremely well by the manager. The nursing staff are so caring and kind, my sister, brother and I are delighted with the care being given to our Mum. The whole team really are superb, a big thank you to
you all. Five stars are simply not enough...

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thanks a lot for your lovely feedback. The whole team is trying their best to deliver the best possible care.

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Review from J G (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was not at the care home for long, however we could not have hoped for a more caring place for him to spend his final days. The staff were always very friendly and greeted you with a smile.


We cannot overstate our gratitude for the treatment the staff gave him and the respect they showed

us when we visited. It also did not go unnoticed the way he was kept clean and comfortable throughout his final hours.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for the positive feedback, it means a lot to the team.

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Review from D F (Daughter of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loved her one-month respite care in Muscliff. She liked the room and said they have exceptional food. The staff are amazing - friendly and professional team. The home is well managed with high ratio provided excellent standards and regular interactions with residents.

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Review from J G (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Muscliff by a friend and everything he told us is true. The staff are exceptional, giving wonderful care. They all know our a name (as family members), and all smile and greet you. They are very polite. All staff have been very helpful each time. Communication is also brilliant.
I feel so lucky my dad is being cared for here - will always recommend and am so grateful he is here - thank you.

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Review from Shijimol M (Sister of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great facility, especially for my sister. I am confident to say that she is safe and comfortable. The home is very spacious and with adequate room for all types of activities. High standard of cleanliness. The diversity of all staff is amazing and the wonderful care they provide.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your very kind comments. The staff are truly committed to delivering the very best experience for our residents. Thank you for taking the time to fill in a comments form.

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Review from David M (Grandson of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute amazing nursing home. My nan is a resident and we have nothing but amazing reviews for the car that she is receiving. I cannot thank the staff enough for their care towards my nan, especially at this very difficult time.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for taking the time to review Muscliff Nursing Home. We are so pleased you feel happy with the team.

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Review from D D (Nephew of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so helpful and I love how much my aunt is encouraged to join in with activities. The staff are caring and patient. The management will go above and beyond for both my aunt and family.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much. It was an absolute pleasure to have your Aunt stay with us.

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Review from P H (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is exceptionally good. The staff and management are all very caring and nothing is too much bother for them to discuss with you when necessary. The diversity of the staffing is appreciable. Food is really nice and you feel welcomed whenever you are there.

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Review from P R (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum frequently, and the staff are always friendly and welcoming. The home has a lovely homely environment. There is staff available at all times to help. They always welcome us with a smile on their faces. I ask too many questions, but they have the patience to explain everything to me. I
can't praise the staff enough.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. I will share your feedback with the team.

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Review from E J (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, especially the nurses, are so kind and welcoming. My mother moved into the home a few months ago now, and it feels like her own home. She is very well looked after in a warm and friendly environment, providing continuing excellent care since she has been a resident.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your kind words and recognition of the team Muscliff. I will pass on your review to the team.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Muscliff Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Muscliff Nursing Home is calculated as follows: ( (294 Excellents x 5) + (64 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 373 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Muscliff Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2025

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (3)

Dedrey

Dedrey Charles

Job Title: Registered Manager

Joined: 2001

As the Home Manager of Muscliff Nursing Home, Dedrey leads with dedication, support and compassion, fostering a positive atmosphere for the nursing and care team. Her emphasis on individualised care reflects a person-centred approach, addressing the unique needs of each resident.


The ‘Outstanding’ rating by the Care Quality Commission speaks volumes about Dedrey's leadership and the overall care quality. This accomplishment highlights her commitment to excellence, continuous improvement, and high standards in all aspects of our care services.


Dedrey has built a well-led, trained, and supported care team that consistently goes the extra mile. Her approach has cultivated a positive work environment, underscoring the crucial role of teamwork and leadership in empowering staff to excel. In summary, Dedrey's leadership has not only contributed to Muscliff Nursing Home’s success but has also created an environment where residents receive exceptional care and our entire care team is motivated to provide their bes

Lynn

Lynn Larue

Job Title: Deputy Manager

Joined: 2002

Lynn has been with Muscliff for many years and oversees and leads the nursing team to ensure the physical, psychological and social needs of our residents are met.

Alba

Alba

Job Title: wellbeing Coordinators

Joined: 2018

Alba has a lively and entertaining programme for our residents and their visiting families and friends. She has completed various activity training in regard to dementia care to ensure high-quality care. She use the OOMPH platform to ensure meaningful activities for all the residents

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