Muscliff Nursing Home

5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE
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9.7 57 Reviews
  • Muscliff Nursing Home, Bournemouth
Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs, employing qualified carers and achieving high standards with care regulators.

Together with professional healthcare, Muscliff carers look to encourage an interesting and active lifestyle, with an activities programme contributing to residents' enjoyment and personal freedoms respected.

A spacious and comfortable interior includes its own sensory room and a hairdressing salon, with a shopping and library service also organised for the convenience of service users.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • Self-Funded Nursing Care: £1900 – £2000
  • Self-Funded Nursing Dementia Care: £1900 – £2000
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Muscliff Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dedrey Charles (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • Visitors are welcome at anytime

Parking

  • Free limited parking is available on site, roadside parking is also available

Muscliff Nursing Home Reviews (57)

Total of 57, showing 41-57
9.7

Muscliff Nursing Home has a Review Score of 9.7 (9.684) out of 10, based on 32 reviews in the last 2 years. Over all time Muscliff Nursing Home has 57 reviews.

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Review from P H (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This choice of home was our preferred option and we were so pleased that they had a nice place for Mum. The care provided was exceptional with nothing being too much trouble. The staff treated Mum with dignity and respect, ensuring she was comfortable and settled at all times. I cannot thank the fantastic
staff enough for the love and care given to Mum and also to us, their children.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your lovely feedback. It encourages our staff to deliver better care.

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Review from J W (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Muscliff Care Home for more than three years. The staff have looked after my dad's needs and he always looks lovely and clean. The rooms are really lovely and clean with good furniture, even with their own en-suite. The food is of excellent quality, the menus always sound excellent
choice. Even though I haven't been able to see him much because of COVID and lockdowns he's still happy. I was worried at the beginning of the pandemic that he would deteriorate but he looks amazing, considering he is now in his 90's. The staff team is outstanding and caring. The staff cannot be praised enough. They have resident's activities every day and some days they have singing. I would recommend Muscliff to everyone.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for the lovely comments. It's much appreciated.

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Review from Elettra S (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Muscliff are so kind to my mum and they have endless patience! They treat her with respect and humour and take the time to understand her needs. The staff at Muscliff take time to personalise my mum's experience and so she can have things around her that she likes.
They are also
very kind to me - I always feel welcomed. I can also ask questions whenever I need and I know my requests and queries will be taken seriously. The Matron is very approachable and she knows her residents!
The activities staff come up with lots of things to keep the residents entertained and stimulated - my mum especially enjoys the art and craft activities. There is always lots of music which she likes too.
The staff are also very efficient - I feel confident that the nursing staff will always do their best for my mum and that they keep an eye on her, something that has been even more important with the situation over the last year.
Thank you so much to everyone at Muscliff!

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Review from L H (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Muscliff Nursing Home for 6 weeks. During his stay, he received excellent care and support. All his needs were catered for. The staff were amazing in every way. Nothing was ever too much trouble. I couldn't have wished for a better nursing home for my husband. They genuinely care for
the residents who are treated with the utmost respect.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your lovely comments. It's an encouragement for our staff team to continue their excellent work...

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Review from A T (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Muscliff Nursing Home is wonderful. They are absolutely caring of my husband. The staff, with culture from various parts of the world, have been caring with myself and helping me through the difficult times of having a husband in a care home with dementure.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your lovely comments. It's much appreciated.

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Review from M W (Sister of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Muscliff Nursing Home for two years and has been well cared for. In this time there has generally been an improvement in the love and care that she received, all credit go to the entire team, from management to care team. The management team are always ready to listen, they do
try to implement suggestions.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your comments. We like to go the extra mile to provide the extra care.

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Review from F H (Son of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the way our mum has been cared for. The staff are always friendly and professional. They are always available to discuss how Mum's day has gone and will refer Mum to the doctors and dietician. Overall, the services are all excellent and over and above. Very good management.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your comments. The kind words have been passed to our staff team.

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Review from R N (Son of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Muscliffe Nursing Home from December 2020. It was difficult to visit her because of the lockdown but the WhatsApp and Zoom they had was brilliant. I have seen more of Mum than I ever did. What a brilliant place. Now we get to see her in three different ways.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your comments. It's much appreciated.

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Review from Susan D (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are fantastic and caring, always have a smile on their faces. They have made my dad welcome and help us with everything possible during our visits. I couldn't recommend them more.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your kind words and positive feedback.

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Review from Zoe J (Private Carer of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Muscliffe Nursing Home has been amazing, the staff are very friendly but professional. They have all gone above and beyond their duty during the pandemic. Arranging socially distanced visits for anyone who has a loved one living there. They have been very reassuring that their residents are well and
enjoying life as much as they can. If they have any concerns they have made contact quickly to inform us of there concerns or for our thoughts/advice. I cannot fault the home or staff in any way, they do an amazing job. Thank you.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your lovely feedback. I am really proud of the team.

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Review from Sue B (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Muscliff Home accepted my mother at short notice on her discharge from the hospital. Over almost 5 years, the staff did their best to deal with her sometimes difficult behaviour. They treated her with dignity and respect. I would especially mention one lady who won Mum's confidence and managed to get
her to do things others could not! We were always welcomed on visits and kept informed of any medical issues and concerns. At the end of my mother's life, good contact was maintained, video calls were arranged, and the matron sat with her in her final hours. My father and I are grateful for all Muscliff Home did to make my mother's final years as comfortable as possible.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thanks, both of you for the kind and appreciating words. We, as a team, are doing our very best for our residents.

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Review from J H (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given to my mom in the Muscliff care home is of a very high standard. The staff are welcoming, very friendly and always available to help. They are very professional in their approach and treat mom with respect.
They are extremely kind, compassionate and caring.
It is an excellent team.

Reply from Mahmood Poonja, Director at Muscliff Nursing Home

Thank you for your review for Muscliff Care Home.

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Review from C B (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot sing the praises of this home enough. My mum had dementia and had fallen twice in 2018 I was extremely lucky that Mum got a place here. Her care was caring and friendly. The staff are interactive and deal with everyone with respect. If I had any worries as I lived 3 hours away they were
always great on the end of the phone.
When the time came and Mum was passing they could not have done more for me. The staff were honest caring and kept me informed. Mum was never left alone (to my knowledge) and the atmosphere in the room was calm caring and quite peaceful.
Even after Mum passed they gave me all the phone numbers and contact I needed - a blessing as I was in no condition to find out all these things.
Thank you to everyone involved even to the lady who attended Mum's funeral. Complete care what more do you want.

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Review from Richard W (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. Staff and manager are very helpful, always welcoming with a smile on face. Happy to recommend them to anyone.

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Review from John W (Husband of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted in December with a serious illness. She has received superb nursing care. Her pain relief has been monitored and is now comfortable. Her daily needs are catered for by a happy, devoted and caring staff.

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Review from Sally G (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice homely feel as you walk in the door. Bright and clean. Extremely kind and caring staff. My mother is treated with dignity and kindness and nothing is too much trouble. Tea and coffee, cakes and biscuits are brought round very regularly. All the meals look lovely. Anything she wants, she can have.
Plenty of activities if you want to join us and it is encouraged. Rooms are very clean and done by very pleasant staff. In fact, everyone we have come across has been lovely. Thank you.

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Review from Simil M (Friend of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely recommend this care home. The staff are exceptional. I was always welcomed with a smile on face and they were kind and compassionate to the residents.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Muscliff Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Muscliff Nursing Home is calculated as follows: ( (294 Excellents x 5) + (64 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 373 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Muscliff Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2025

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (3)

Dedrey

Dedrey Charles

Job Title: Registered Manager

Joined: 2001

As the Home Manager of Muscliff Nursing Home, Dedrey leads with dedication, support and compassion, fostering a positive atmosphere for the nursing and care team. Her emphasis on individualised care reflects a person-centred approach, addressing the unique needs of each resident.


The ‘Outstanding’ rating by the Care Quality Commission speaks volumes about Dedrey's leadership and the overall care quality. This accomplishment highlights her commitment to excellence, continuous improvement, and high standards in all aspects of our care services.


Dedrey has built a well-led, trained, and supported care team that consistently goes the extra mile. Her approach has cultivated a positive work environment, underscoring the crucial role of teamwork and leadership in empowering staff to excel. In summary, Dedrey's leadership has not only contributed to Muscliff Nursing Home’s success but has also created an environment where residents receive exceptional care and our entire care team is motivated to provide their bes

Lynn

Lynn Larue

Job Title: Deputy Manager

Joined: 2002

Lynn has been with Muscliff for many years and oversees and leads the nursing team to ensure the physical, psychological and social needs of our residents are met.

Alba

Alba

Job Title: wellbeing Coordinators

Joined: 2018

Alba has a lively and entertaining programme for our residents and their visiting families and friends. She has completed various activity training in regard to dementia care to ensure high-quality care. She use the OOMPH platform to ensure meaningful activities for all the residents

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