Elliscombe House

Higher Holton, Wincanton BA9 8EA
Review Us
9.9 23 Reviews
  • Elliscombe House, Wincanton
A luxury home providing residential & nursing care in an elegant country setting

Situated in the South East of Somerset, almost on the borders of Dorset and Wiltshire, Elliscombe House is central to Wincanton, Bruton and Castle Cary. Built in 1901, this elegant Edwardian house has been lovingly restored to offer an uplifting, safe place to enjoy life.

Elliscombe House provides person-centred residential, nursing and respite care for up to 35 elderly individuals. It has all the comforts of home combined with the luxuries of a hotel, with qualified staff available at all times to respond to individual needs.

Whether a resident’s stay at Elliscombe House is just a two-week break or a permanent residency, everyone living in the home will be treated with the utmost dignity, compassion and respect. Whilst adhering to Public Health England guidelines, the home offers safe visiting facilities; allowing extended family and friends to stay connected, face-to-face, with loved ones.

If you would like more information about staying with the Elliscombe House family, they would love to welcome you into their beautiful home to discuss your needs further and show you what Elliscombe House has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1650

Please contact us to discuss your needs and to arrange a tour of Elliscombe House.

These prices are only a guideline, please contact Elliscombe House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ellie Group Ltd

Person in charge

  • Amy Morgan (Manager)

Local Authority / Social Services

Admission Criteria

  • Pre-assessment by Elliscombe House required
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (31)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Whilst strictly adhering to Public Health England visiting guidance, Elliscombe House does not have restricted visiting times

Parking

  • Ample parking is available for residents, visiting family & friends & healthcare professionals

Elliscombe House Reviews (23)

9.9

Elliscombe House has a Review Score of 9.9 (9.873) out of 10, based on 14 reviews in the last 2 years.
Over all time Elliscombe House has 23 reviews.

Overall Experience
  • 21
  • 2
  • 0
  • 0
  • 0
Date Published
  • 23
  • 6
  • 12
  • 14
  • 9
Reviewer Connection to Elliscombe House
  • 10
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from D H (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I cannot recommend Elliscombe House highly enough. We needed to move Mum at short notice to a nursing home closer to the family and the manager and the team have ensured mum felt it was like coming home. Nothing is too much trouble whether that be day or night. The staff are very attentive,
not only to the care required but also to Mum's likes and dislikes, and always treat her as an individual. Mum is up and about every day being involved with crafts and activities and trips out into the lovely grounds of the home. Mum is happier now than she has been for a long time and we feel this is down to the care and attention she is receiving from everyone at Elliscombe.
Reply from Carla Bowman, Registered Manager at Elliscombe House

Thank you for such lovely feedback. As a team we are passionate about person-centred care, always aiming to achieve personal requests, wishes, and desires. It is so rewarding to see mum engaging with everyone at Elliscombe House and taking part in activities. We have no doubt she will continue to flourish and are delighted to be part of this. We will ensure your kind words are shared with the team.

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Review from Lucy B (Daughter of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are very impressed with Elliscombe House. My mother came to Elliscombe initially for respite care, while she recovered from a health issue affecting her mobility - being increasingly frail, she then decided to stay and make Elliscombe her home. The staff could not have been kinder or
more helpful from my initial phone call onwards. The care offered to residents is amazingly attentive. All members of staff, from carers to chefs, build a connection with each resident, and careful thought is given to enable residents to settle quickly and comfortably. Other professionals, such as hairdressers, visit regularly. Nothing is too much trouble. The house has been beautifully and tastefully renovated and is designed to be a real "home from home". The menus are thoughtful and the food is delicious - very much fine dining and a daily pleasure.
Reply from Carla Bowman, Registered Manager at Elliscombe House

Thank you for your kind review of Elliscombe House. It is an absolute pleasure to welcome your mother to our home and we are delighted she is settled. Understanding the transition to care, we aim to support individuals and their family members as much as possible, we are pleased as a team we have been successful.

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Review from S S (Daughter of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum decided to move from a Lancashire care home to live at Elliscombe, near to family in Somerset. The staff at Elliscombe have been amazingly supportive from the first phone call to the present day. We have been very fortunate to share the fantastic interaction and professional support with the
Elliscombe team, who have a common desire to care with the compassion, dignity, and care the residents deserve. Mum and the other residents are at the centre of everything the staff do and constantly aim “To get it right!” and meet every day with a big smile and cheery words. There is excellent communication between the staff and family to ensure that Mum’s needs are met each day! Mum has been eager to participate in the weekday activities that are planned and adapted to suit Mum, these activity sessions enable Mum to think and express her ideas and stimulate her mobility. I am always reassured when I leave Mum after visits, that she is safe, well cared for, enjoys yummy meals, and is inspired!
Reply from Carla Bowman, Registered Manager at Elliscombe House

This is such a lovely review. Thank you so much for taking the time to submit it; we really appreciate your positive feedback. We are very pleased that you are happy with the care and support Mum is receiving. We will ensure your kind words are shared with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Elliscombe House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Elliscombe House is calculated as follows: ( (145 Excellents x 5) + (21 Goods x 4) ) ÷ 166 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elliscombe House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Amy

Amy Morgan

Job Title: Home Manager Joined: 2024

Amy relocated from London 3 years ago and says that she is never going back! She is a registered adult nurse and spent 11 years in the NHS in both clinical and service improvement roles. These included setting up an Integrated NHS service, which she then worked in and which is still in operation.


Amy is passionate about end-of-life care and has worked as an end-of-life educator in Somerset. She also loves musicals and often sings terribly (her words, not ours) to the residents.


Amy’s favourite colour is leopard print, and she has a rescue sausage dog called Frankie who loves cuddles, bacon, and visiting her adoptive grannies and grandads at Elliscombe House.


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Sam

Sam Atherton

Job Title: Deputy Manager Joined: 2022

Sam joined the Army at 18 and served for15 years. Sam then worked in HR, Payroll Management and Accounts for many years until she became Wincanton Town Clerk in 2008.
Sam joined Elliscombe House in November 2022 hoping to reduce her working hours whilst remaining in a people-focused role, and she loves every minute of it!

Sandy

Sandy Pole

Job Title: Clinical Lead Joined: 2021

Sandy qualified as a nurse in 2012 and has worked at Elliscombe House for 4 years. She has experience of delivering excellent end of life care, and project managed the implementation of the new electronic medication administration system. Outside of work, Sandy enjoys taking her Pomeranian cross, Rex, for walks.

Clare

Clare Barnes-Thornton

Job Title: Administration and Activities Joined: 2024

Clare graduated from the University of Winchester in May 2024 with a BSC in Psychology and Child Development and is hoping to become a therapist in the future. She says that she is learning many new things at Elliscombe House! Away from work, Clare loves music and attending festivals.

Ben

Ben Dawes

Job Title: Head Chef Joined: 2021

Hi, my name is Ben & I am the Head Chef at Elliscombe House.


I trained at Somerset College, progressing my catering career from kitchen porter to head chef. I have managed several professional kitchens, predominantly in fine dining restaurants and the gastro-pub industry.


On any given day, I can be found creating dishes such as roasted venison loin, truffle butternut puree, celeriac fondants with a chocolate jus, or local pheasant breast, leg bon bon, pickled red cabbage & caramelised apple with a truffle dressing. I truly believe the most delicious cuisine is made simply with the best, fresh, high quality ingredients.

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