Review from C K (Wife of Resident) published on 8 August 2024 Submitted via Postal Card • Report

Overall Experience

The overall view of Ivelhurst Nursing Home is very good. The care is also very good. They could improve the rooms and especially the bathrooms could do with an update as it all looks tired. The stairs could be a hazard to anyone who is mobile. Wish there was more outside space. All the staff are lovely

possibly extra lovely with the residents, nurses too are very professional and keep you informed.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your valuable comments we are in progress of a refurbishment of the home and its surroundings. We hope to improve the overall look of the home in time. We will pass the compliments to our staff and nursing team.

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Review from Rebecca G (Granddaughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report

Overall Experience

Very clean and tidy home. Very friendly staff. My nan looks very well cared for and is happy and safe. Plenty of food and drink always.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind review of Ivelhurst Nursing Home. It is a pleasure to look after your nan.

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Review from S N (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report

Overall Experience

My sister and I were extremely happy with the compassionate care our mother received whilst in Ivelhurst Nursing Home. The staff were friendly, kind, and most of all, treated our other as an individual. I would have no hesitation in recommending Ivelhurst. When our mother passed away, my sister and

I were given time to grieve and not rushed in any way to vacate her room.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind words about your experience at Ivelhurst Nursing Home. We are glad that you had a positive experience during a difficult time.

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Review from Robert L (Son of Resident) published on 4 March 2024 Submitted via Website • Report

Overall Experience

Mum had sarcoma cancer and went into Ivelhurst for palliative care. My mother was alert and full of mental faculties but had a tumour that would take her life.
We were tipped off by the hospital that this was a good place to go and it was more than a home from home. The staff are attentive and professional

but also an excellent team and happy people.
My mum got to know them all well and they cared for mum in every way from health and grooming, to dressing and looking after her needs. As her medical needs grew over time they managed her care with professionalism and dignity.
We were welcomed as visitors any time and gave us 6 weeks of a happy time with Mum despite her illness.
I could not imagine better care and nursing services. They do really care.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for you very kind words about your experience at Ivelhurst Nursing Home. We are so happy that you and your family had a positive experience at such a difficult times. We pride ourselves with the service we provide for our residents especially during their last stage of life.

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Review from Debbie C (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card • Report

Overall Experience

My father was an end-of-life resident, staying from Saturday to Wednesday, NHS-funded. The staff that supported Dad were professional, kind and caring. The owner should be proud of his team.
We were very disappointed in the room, outdated furniture, shelves too high which the resident could not see,

just not cosy. Difficult to get an ambulance stretcher into the room so had to be hoisted, upsetting for family.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your valuable feedback about the experience that you had during the time that your father was with us at Ivelhurst. I am glad that the care you experienced was to the standard that we would expect as we are passionate about providing the best service. I understand the comments regarding the room that your father stayed in, it was unfortunate that at the time this was the room that we had available, it is not one that we would usually use for providing palliative support. It is something that we have taken on board and will ensure to make changes going forward. Thank you again.

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Review from Susie F (Daughter-in-law of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

Ivelhurst Nursing Home was phenomenal in looking after my dear father-in-law. My father-in-law only spent a few months in the care home from September 2023 to January 2024 but the professionalism, respect and dignity shown to him in his final days and weeks of life were second to none.
My mother-in-law,

who visited twice a day, was always kept well informed of the events of the day, the care given and his health reports.
The atmosphere of the home is calm and relaxed, everybody is friendly and welcoming. Most importantly it feels like a ‘home’ when you walk in, rather than a medical facility. We will be eternally grateful for the compassion shown to my father-in-law. I wouldn’t hesitate to recommend this very caring and loving home for anybody looking for support for a loved one.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you so much for your kind words about the experience you had with the services provided at Ivelhurst Nursing Home. One of our main objectives is to create a homely environment for our residents and their loved ones. As a home, we are passionate about providing a place for families to be able to spend time in comfort and with support during a difficult stage of life.

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Review from Margaret C (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident in Ivelhurst Nursing Home for nearly four years. The care provided has been excellent and the staff are friendly and helpful. Mum’s behaviour can be challenging but the staff meet regularly and discuss ways of dealing with this, explaining to us what methods are used to

manage her care and ensure she is treated with dignity and consideration. She used to enjoy the activities but now prefers to stay in her room, although she is encouraged to join other residents occasionally. Overall, the care she has had has met, if not exceeded, our expectations. Being able to discuss Mum’s situation with the nursing team is reassuring for the family and we are confident in the care provided.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind words regarding the care your mother has received during her time at Ivelhurst Nursing Home. We feel it is important to communicate and share ways of working with everyone involved in the residents' care, this includes family and friends, who have valuable, past history knowledge which can help to create strategies for assisting residents to feel calm and safe. The nursing team are always available to help assist with any questions or concerns at any time.

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Review from Tracy M (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report

Overall Experience

My mother was transferred here from hospital, when I visited an hour or so later she was settled into her bed. First impressions with the forms were good, staff made a good impression on me. Also, the room was warm and cosy, the surroundings clean and well-managed. My mother died here and dealt with

the necessary arrangements compassionately. Overall, a good care home.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your valuable feedback about your experience at Ivelhurst Nursing Home. I'm glad we could provide a comfortable space for you and your mother during her last days.

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Review from Julie H (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report

Overall Experience

My mother at the time of this review has been at Ivelhurst for just over a year . Until recently, she was living in the residential area, but with a decline in mobility and general health, has moved to the nursing side.
Since admission, Mum has been treated with respect and kindness. Her personal hygiene

needs are well cared for. The catering is home-cooked and has the right portion size and frequency to encourage a small, mature appetite. The rooms, although, some are small and don’t all offer views, are kept very clean and well furnished if required. Mum bought lots of personal furniture and effects from home.
The staff are welcoming and professional, communicating with respect and affection. I’m so pleased that sadly, as my mother needed full-time care eventually, she came to Ivelhurst.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you so much for your kind words. One of the benefits that we are able to provide is the option for residents to move from residential to nursing without having to move to another home. We appreciate your feedback regarding your experience at Ivelhurst.

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Review from R M (Granddaughter of Resident) published on 5 January 2024 Submitted via Postal Card • Report

Overall Experience

Staff are always attentive and on hand for any problems. My grandma's room is always clean and tidy. Multiple food options available for each meal, accommodating of her dietary needs. Staff always friendly and clearly are for the residents.
Increase in activities in recent months has been good to see.

Family kept informed of any changes. Really pleased with this care home - thank you.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind words about your experience at Ivelhurst. We appreciate all feedback from the families of our wonderful residents.

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Review from Lucy B (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report

Overall Experience

Dad is always well cared for, and I am very happy for him to be here as he is safe and no longer has to worry about struggling to manage his needs on his own.
Dad's memory is not as good as it used to be, but he doesn't get embarrassed because he is not corrected all the time.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind words; we are glad that your dad is happy here at Ivelhurst. It is our pleasure to care for him.

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Review from V W (Daughter-in-law of Resident) published on 3 January 2024 Submitted via Postal Card • Report

Overall Experience

Generally we have found the staff at Ivelhurst to be friendly, efficient and compassionate. My mother-in-law appears well cared for and her wishes are respected. Her practical needs are well met.
When we have had an issue eg: the light in the bedroom, it was seen to after the second time we reported

it.
Our only concern, which is no doubt due to staff being stretched has been lack of supervision if she eats meals in her room.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your valuable feedback. We will take your comments positively and will use this review to help improve our service to all of our residents.

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Review from J F (Wife of Resident) published on 3 January 2024 Submitted via Postal Card • Report

Overall Experience

All staff offer kind service, respecting dignity. They all go the extra mile to meet individual needs. Staff offer reassurance and support to those with dementia to help them understand the interventions carried out.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind words about your experience of the care provided to your loved one at Ivelhurst.

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Review from T C (Daughter of Resident) published on 28 December 2023 Submitted via Postal Card • Report

Overall Experience

Mum took a while to settle in as this was her first experience of a nursing home. The staff are mostly very kind, gentle and considerate; however, they do not always take the time to listen/understand when she talks to them. It is very clean and well-maintained, and the food is excellent. I think it

is expensive; however, I am certain Mum is happy and safe.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your valuable feedback. We have taken your comments positively and we are so glad that your mum feels safe with us at Ivelhurst.

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Review from Denise R (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report

Overall Experience

My dad has been in Ivelhurst for almost a year and he seems happy and content. The staff have a very difficult job but are always friendly and helpful. Dad is treated with respect and dignity and well cared for.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind review of Ivelhurst Nursing Home.

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Review from Clive H (Husband of Resident) published on 12 December 2023 Submitted via Website • Report

Overall Experience

My wife was in Ivelhurst Nursing Home for two years and three months with Parkinson’s Disease and Parkinson’s Disease Dementia until her death. During that time, she received excellent care, consideration and understanding from the nurses and carers. As her dementia worsened, she was often uncooperative

and aggressive when staff wanted to move her or give her medication. The nurses and carers handled these occasions with great patience and understanding of her condition.
I was always kept informed of any problems with my wife's health and involved in any decisions that needed to be made.
I was able to visit my wife as often as I wished, to have lunch with her and to stay as long as I wanted. I got to know all the members of the staff, and they were all very friendly. It felt as if I was visiting my family, was the friendly welcome I received. My thanks to all the staff at Ivelhurst Nursing Home for the loving care my wife received and your friendship with me.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your lovely, kind words about your experience whilst your wife was staying. You are always welcome to visit Ivelhurst at any time.

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Review from Gary R (Son of Resident) published on 7 December 2023 Submitted via Website • Report

Overall Experience

My 94 year old mother has been in the residential section for the last 16 months. She has a ground floor room with ensuite facilities. There is a bed, reclining chair and ample cupboard and wardrobe space. Her limited ability to walk unattended means she needs to be hoisted in and out of bed and into

her reclining chair. She watches tv in her room as she prefers her own company and environment.
The room is well kept and clean.
She can be awkward and demanding at times. Regardless the staff attend to her every need bringing her meals to her room as well as regular tea and biscuits. The staff are always smiling and create a very welcoming and caring atmosphere.
Visiting hours are extensive starting at 11:00 through to 19:00, excluding the lunch time period 12:00 to 14:00. She is visited by the chiropodist, hair dresser and nail beautician.
She needs for nothing and I am happy for her to remain at Ivelhurst for the years to come.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you for your kind review of your mothers care at the residential wing at Ivelhurst Nursing Home. It is our pleasure to support and care for your mother.

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Review from Alison W (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report

Overall Experience

My mum came to Ivelhurst in 2022 and has received the most excellent care. I haven't worried about her being there as she always seems happy and well cared for. The staff seem extremely caring. They always chat with her and make sure she has drinks. Her room is small and cosy with a television. The

home has musicians who come in and sing with the residents. They also have parties at different times of the year. Food seems to be varied and always looks very appetising. The home always seems warm whenever I visit.

Reply from Laura Allcock, Office Manager at Ivelhurst Nursing Home LtdThank you so much for your kind words regarding the care that we provide for your mum, it has been an absolute pleasure to see her enjoying her time at Ivelhurst Nursing Home. We especially love seeing how much she sings along with the musicians that visit.

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Review from Caroline (Daughter of Resident) published on 13 November 2019 Submitted via Website • Report

Overall Experience

My father was wonderfully cared for from May 2017 until his death in October, firstly in residential then nursing care for the last 5 months of life. I was initially anxious as I had always expected to care for him myself, but that was not to be. However, I need not have worried as the care he received

was exemplary from the early days when my husband and I were able to take him for regular trips out, through his gradual decline until those last few months when he became bed-bound when I spent several whole days a week at his side. All the staff from every department were fantastic and I was able to 'camp' in his room for the last 60 hours of his life, sometimes alone, sometimes with other family members, until he died with my arm around him. We were treated with the utmost dignity and respect but also with friendly kindness for the entire two and a half years. As a family, we cannot praise the staff highly enough and will not hesitate to recommend Ivelhurst to others.

Reply from Sue Stevens, Administrator at Ivelhurst Nursing Home LtdIt was our utmost pleasure to look after your father and we are pleased that you were happy with the care he received from all at Ivelhurst Nursing Home.

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Review from Geraldine H (Daughter of Resident) published on 14 May 2019 Submitted via Website • Report

Overall Experience

Our 93-year-old father was taken ill and after a spell in hospital decided that he wanted no more treatment but to be allowed to die peacefully.
The hospital fast-tracked him to Ivelhurst for end of life care and for the short time he was there until his death, he was treated with great care and dignity

by friendly and skilful staff who understood his wishes and needs, as well as always making the family welcome and supporting us too. We would have no hesitation in recommending Ivelhurst to anyone in similar circumstances.

Reply from Sue Stevens, Administrator at Ivelhurst Nursing Home LtdThank you for choosing Ivelhurst for your Father's needs. It was our pleasure to look after him and we value your positive comments. Thank you.

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Ivelhurst Nursing Home Ltd Reviews (42)

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Laura Allcock

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