Ivelhurst Nursing Home Ltd

The atmosphere of the home is calm and relaxed, everybody is friendly and welcoming. Most importantly it feels like a ‘home’ when you walk in, rather than a medical facility. We will be eternally grateful for the compassion shown to my father-in-law. I wouldn’t hesitate to recommend this very caring and loving home for anybody looking for support for a loved one.

My mother has been a resident in Ivelhurst Nursing Home for nearly four years. The care provided has been excellent and the staff are friendly and helpful. Mum’s behaviour can be challenging but the staff meet regularly and discuss ways of dealing with this, explaining to us what methods are used to manage her care and ensure she is treated with dignity and consideration. She used to enjoy the activities but now prefers to stay in her room, although she is encouraged to join other residents occasionally. Overall, the care she has had has met, if not exceeded, our expectations. Being able to discuss Mum’s situation with the nursing team is reassuring for the family and we are confident in the care provided.

My mother was transferred here from hospital, when I visited an hour or so later she was settled into her bed. First impressions with the forms were good, staff made a good impression on me. Also, the room was warm and cosy, the surroundings clean and well-managed. My mother died here and dealt with the necessary arrangements compassionately. Overall, a good care home.

The staff are welcoming and professional, communicating with respect and affection. I’m so pleased that sadly, as my mother needed full-time care eventually, she came to Ivelhurst.

Increase in activities in recent months has been good to see. Family kept informed of any changes. Really pleased with this care home - thank you.

Dad's memory is not as good as it used to be, but he doesn't get embarrassed because he is not corrected all the time.

Our only concern, which is no doubt due to staff being stretched has been lack of supervision if she eats meals in her room.

All staff offer kind service, respecting dignity. They all go the extra mile to meet individual needs. Staff offer reassurance and support to those with dementia to help them understand the interventions carried out.

Mum took a while to settle in as this was her first experience of a nursing home. The staff are mostly very kind, gentle and considerate; however, they do not always take the time to listen/understand when she talks to them. It is very clean and well-maintained, and the food is excellent. I think it is expensive; however, I am certain Mum is happy and safe.

My dad has been in Ivelhurst for almost a year and he seems happy and content. The staff have a very difficult job but are always friendly and helpful. Dad is treated with respect and dignity and well cared for.

I was able to visit my wife as often as I wished, to have lunch with her and to stay as long as I wanted. I got to know all the members of the staff, and they were all very friendly. It felt as if I was visiting my family, was the friendly welcome I received. My thanks to all the staff at Ivelhurst Nursing Home for the loving care my wife received and your friendship with me.

She needs for nothing and I am happy for her to remain at Ivelhurst for the years to come.

My mum came to Ivelhurst in 2022 and has received the most excellent care. I haven't worried about her being there as she always seems happy and well cared for. The staff seem extremely caring. They always chat with her and make sure she has drinks. Her room is small and cosy with a television. The home has musicians who come in and sing with the residents. They also have parties at different times of the year. Food seems to be varied and always looks very appetising. The home always seems warm whenever I visit.

My father was wonderfully cared for from May 2017 until his death in October, firstly in residential then nursing care for the last 5 months of life. I was initially anxious as I had always expected to care for him myself, but that was not to be. However, I need not have worried as the care he received was exemplary from the early days when my husband and I were able to take him for regular trips out, through his gradual decline until those last few months when he became bed-bound when I spent several whole days a week at his side. All the staff from every department were fantastic and I was able to 'camp' in his room for the last 60 hours of his life, sometimes alone, sometimes with other family members, until he died with my arm around him. We were treated with the utmost dignity and respect but also with friendly kindness for the entire two and a half years. As a family, we cannot praise the staff highly enough and will not hesitate to recommend Ivelhurst to others.

The hospital fast-tracked him to Ivelhurst for end of life care and for the short time he was there until his death, he was treated with great care and dignity by friendly and skilful staff who understood his wishes and needs, as well as always making the family welcome and supporting us too. We would have no hesitation in recommending Ivelhurst to anyone in similar circumstances.

She never wanted to go out of her room so can't comment on activities.

I have nothing but praise for the staff of Ivelhurst Care Home. They looked after our mother in the late stages of Alzheimer's, through to her death with utmost professionalism and care. From the cleaners right up to the nurses, everyone we got to know was kind and thoughtful. Mum was treated gently with compassion and tenderness. We are so grateful for the care that she received.