Care Homes Owned by A&S Care Group

Overall excellent. Lack of understanding of mum's profound deafness, a need to use white board for all communication.

Ivelhurst Nursing home, have been so supporting to my Dad, Derek, and Us as a family through my Dads declining health. He had been so happy, content, and so well cared for during his 6 years as a resident until 24.8.26 when he sadly passed away. Can't fault the staff!!

The care mum has received since the new year when she went into KH has been exemplary. Staff treat residents with respect and are always welcoming. There are activities for the residents which provide the the social connection needed. I feel I can rest easy mum is in a safe place and being looked after.

Residents if they would like to, should go outside more. More outings should happen. Sitting at a dining room table for a number of hours each day, is not good for the residents mind set. Outings to garden centres, seaside, etc is very much needed for residents that would enjoy it.

Since my mother Joan moved into Ivelhurst Care Home my family and I have felt so at ease your staff are alway kind patient and cherful and treat mum with great respect. Many thanks

Happy to Discuss any points.

Staff are happy and friendly. They care for my nan with respect and dignity. Managers are happy to help with any requests. Nan's room has everything she needs.

I continue to be more than pleased with the level of care that my brother receives. He is looked after by kind and caring staff who stimulate and motivate him so he continues to enjoy life.

My mum has been at Ivelhurst for around 4 years now. Her care has always been excellent and the staff are friendly and considerate. I know my mum is being well cared for and that gives me great peace of mind. I thank everyone for all they do. I know it is a hard job and it is hard for me to see my mum now, with dementia that has completely changed her life. This is the best situation it can be in the circumstances.

I highly rate this home, my mum is a very complexed case, one that no local home to our family home would take on, the amazing staff have been so kind, caring and patient, with my mum. We travel 45mins, we are made to feel like part of there family. Everytime we come a warm welcome. I could not wish for a nicer friendly home to have my mum in. The nurses that manage my mums needs and medication have been nothing but amazing. The staff are a credit to the home. I've even seen management step in to help at a weekend with the care of residents, this is a true reflection being part of a team. I cannot thank this home enough for the high standards in which they hold. My mum is always clean, and very well cared for, I couldn't wish for anything more for my mum, the staff are so patient.

The whole atmosphere is just so beautiful and in my honest opinion my wife is so lucky to have been placed in this wonderful nursing home.

My mom has been here since last August 2025 came in under palliative care and now is off palliative care xx I feel like I'm visiting my mom at her house rather than a nursing home Judith is always smiling and friendly every time we visit

I am very pleased with the care and support you are giving my Auntie (Flossie).

I would absolutely recommend them to anyone looking for that extra special care for there loved ones

I absolutely love the quality of care given to my mum they are very patient and caring. My mum is very settled here and the level of one to one care my mum requires is 24/7 and they provide this exceptionally well. The staff are very welcoming and friendly and do their jobs well. It is a lovely care home with brilliant care my mum is very mobile and very often (most days) the carer looking after mum will take her for a walk around the gardens or to the park which she really enjoys and knowing that they take her out as much as possibly makes me happy. Judith who is often with mum when I visit is such a lovely lady and I can tell she cares a lot about mum and they have a lovely connection, she is very good with mum and understands her care needs. If I had to change one thing it would be that mum was closer to home so I could visit more often but knowing she is looked after and cared for so well is very reassuring.

On the whole this care home is very good, the staff and management give there all to keep the resident's safe and comfortable and well fed, alltough this home is not a dementia care home they have no limits to give help and care for sufferers of this disease. I can't thank them enough for the help and care they gave to my wife.

Beautiful home and wonderful food.

A lovely home.

The staff here not only look after the resident in their care but the whole family who visit, spend time or need to chat.They are warm, welcoming, friendly and caring and treat you with professionalism care and dignity.

I know that my Mums' every need is met at Highfield. As a family we are welcomed at any time to visit and feel very much part of the Highfield House family. it's a warm, friendly, and safe environment unlike any other care home I've visited. All the staff are warm and respectful , and very professional. Highfield is everything I could have wished for as Mums new home.