Highfield House Residential Care Home Ltd

High Street, Castle Cary BA7 7AN

Highfield House Residential Care Home Ltd, Castle Cary, Somerset
Highfield House Residential Care Home Ltd, Castle Cary, Somerset
Highfield House Residential Care Home Ltd, Castle Cary, Somerset

Highfield House offers a homely environment for residential care, being a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.

All care plans are personalised and carers are committed to a service that enables individuals to remain active and independent, while safeguarding any health, well-being and security concerns.

Trial periods are available and all clients have their care plan overseen by a key worker, as well as any likes and dislikes incorporated into their diet.

Owner: Kandiah Vijayakumar

Person in charge: Rachel Mundy (Registered Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages from 65 to 120.

Single Rooms: 22

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £850 – £900 (These prices are only a guideline, please contact Highfield House Residential Care Home Ltd to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highfield House Residential Care Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 18 Dec 2017

one en-suite bedrooms with lovely views available

Reviews

9.8 Highfield House Residential Care Home Ltd has a Review Score of 9.8 (9.822)

The Review Score of 9.8 (maximum of 10) for Highfield House Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Highfield House Residential Care Home Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.822 for Highfield House Residential Care Home Ltd is calculated as follows: ( (239 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 286 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highfield House Residential Care Home Ltd is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 18 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield House Residential Care Home Ltd?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield House Residential Care Home Ltd

  • Daughter of Resident/Service User
    12
  • Niece of Resident/Service User
    4
  • Grandson of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

The home and staff are very kind, helpful and are always there to help me with any problems.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been living at Highfield House for the last eight months and we cannot speak highly enough of her care. She thoroughly enjoys the attention she receives and it appears that nothing is too much trouble for the staff who have made every effort to engage her in the wide range of activities they offer.

As a visitor, I am always made very welcome and I am kept informed either face to face or by email.

We think she is very lucky to have made her home at Highfield.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very impressed with the standard of care and consideration that my mother receives and also with the variety and frequency of activities she could take part in.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Highfield House is the most wonderful residential home and richly deserves all their accolades.
They made me feel at home straight away and every single member of staff could not have been nicer, kinder and more attentive.
They went out of their way to make sure I had everything I needed which was much appreciated, especially the cup of Horlicks in the middle of the night.
I wish Highfield House and all the staff the very best for the future.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother resided at Highfield House for almost 7 years. I am an only child and live overseas. I was able to return twice a year. The attention, care, support, understanding and acceptance from everyone plus much laughter every day, resulted in all the staff BEING my mother's family. I will never be able to express my deep gratitude for 7 years free of worry. Highfield House itself is warm, welcoming and very attractive. The garden is a haven and delight. The selection and training of all staff members is exemplary. The owners are to be highly commended for their outstanding commitment to providing the very best care for all Residents at Highfield House.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The quality of care for my mother has been excellent. The staff are unfailingly caring and sensitive to her needs and to her as a person. She is not ever condescended to. Comfort level is good as is the quality of the food.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wonderfully welcoming and supportive.
Whenever we come to visit there's a lovely family feel to the home. They offer great activities for when they want to get involved but also give them the space when they want it. They listen and respect the residents truly allowing them to make it a home from home.
The staff are brilliant and manage to handle tricky family situations to ensure the residents are the focus and that all that need to are involved in the residents care.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Highfield House has been a brilliant residence for my grandmother. The staff are warm and dedicated, the facilities and accommodation are excellent. It rarely feels like a care home but a real home and it has consistently met the needs of my grandmother in a thoughtful and caring way.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother is currently staying at Highfield House and seems to be enjoying it thoroughly, the initial transition was difficult as she suffers from dementia and her medication was making her less stable on her feet. Since she has settled down she seems to be much happier and more mentally stable. The carers allowed for her to keep her cat who she loves dearly and I think this helped her settle down as well. The staff at Highfield House are likeable, caring and attentive. I can't think of anywhere better for my grandmother to be.

The staff take the residents out for visits to local coffee shops, out for meals and other fun activities to keep them entertained and their days interesting and while my grandmother doesn't always remember the days out, she seems very happy.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From initial contact to the last days when mum had to move into a nursing home, I and my family found Highfield House - welcoming, friendly, open and caring, thoughtful and understanding. A Castle Cary gem.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent care and very professional service by all the staff and management. I have no hesitation in recommending Highfield House to anyone who wishes to enjoy the highest standard of attention.

The staff will always do their best to accommodate individual requirements in such a friendly way, and more importantly, they get to know each of the resident’s abilities and disabilities, likes and dislikes, tastes in food, interests, etc...this in itself all goes to create an easy and relaxed atmosphere.

My aunt has been a resident for the past five months and in that time the family have all found her to be in better health both physically and mentally. As the family do not live close by, it is very reassuring to know that she is in such good hands and receiving every possible attention to make her life happy and contented.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot praise everyone at Highfield House highly enough. It really is like home from home. A recent health problem for my mother has been dealt with, with kindness, consideration and a real determination to help her recover in the best possible way. Above and beyond the call of duty. We are able to visit at any time without notice, spend as long as we want there and bring our labrador to visit my Ma which is a great delight for her.
The food is excellent and the birthday cake that was made for my mother's birthday was wonderful. Everyone goes out for coffee, lunch, dinner, trips to the garden centre, the seaside etc... they have people come in to entertain. If fit and able, you can come and go as you please. The most important thing is, that having looked after my mother myself for a number of years, I do not worry about her care at Highfield because I trust them, I know she is happy and the care she receives is exemplary.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has lived here for many years and she has had the best possible care throughout her residence. The home is warm, light and welcoming with a lovely garden to sit out in, weather permitting.
If the weather does not permit there is a conservatory as an alternative!

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our great Aunt has been in Highfield House since 12th December 2013. Her individual needs, both physical, psychological and emotional have been catered for her admirably. She has now deteriorated both physically and mentally, but is till cheerful when we visit every 6 weeks.
We live 200 miles away, and she is extremely deaf and unable to hear us when on the phone. This makes it difficult to communicate with her during the times we are not down at Castle Cary, Somerset.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother was extremely nervous and reluctant to move into a care home but the welcome she has received and the sensitive way she has been included has made her very happy. She loves the staff and they seem to love her. After five months she is really well settled. Her every need is catered for with such care and kindness.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After visiting Highfield House a year ago, meeting the owner and being shown round, we decided that this was the perfect place for our friend and she agreed. We looked no further and, a year later can say that our high expectations were exceeded. People we have met since, who have experience of the home, have uniformly commented on the many excellent qualities of Highfield House.

The greatest strength of the home is the quality of the staff who are invariably kind, understanding, patient and willing to listen. They do all they can to ensure that each resident is treated with respect and helped to achieve a really good quality of life. The food is of a high standard and visitors are always offered refreshments when they arrive. The management is excellent and it is always easy to speak to one of the team. Whatever the issue, they give you plenty of time and display a remarkable understanding of residents' needs and show a great sense of humour.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care my mother receives is excellent. The staff are not only efficient but extremely friendly and supportive towards the residents, they engage in conversations and encourage laughter. There are always lots of activities held in Highfield House and visits outside of the home for any residents who want to go out is encouraged. Visitors are made welcome and discussions about their family members with all of the staff is never considered a nuisance. Highfield House has a very pleasant and relaxed atmosphere. The Managers run an exceptionally caring and efficient residential home.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very simple. I would be amazed if there is anywhere better! My mum was there until 2013 and my aunt is currently a resident. I would suggest that if all homes were like this our elderly population need have no fear in being in one.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Highfield House is a caring and a very efficiently run residential home. The management and staff are very approachable and the care and dignity of their residents is their main concern.
Any queries or concerns a family member may have are always addressed quickly and communication is very open.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The previous care home my father was in would not take him down the pub (his spiritual home), which he only confided in me once he was in hospital with no clean clothes and no money and he had to wait five days until my daughter and I went to visit him in hospital in Kent. No one from home visited him so we decided to find him a new home in Somerset to be nearer family. The home I found for him was Highfield House and the difference was unbelievable. They would take him down to the pub any time he wanted and the pub would ring the home when he was ready to go back. There were mostly women in the home and it meant that in the pub he could chat to other men (he was very much a man's man). This in itself kept him going because he was enjoying life. His favourite dinner was liver and bacon. Once he had to go to hospital, and he missed it. When the Manager visited him in hospital, he was told it would be his first meal when he got back in the home - that's how caring they are. The care he received was second to none. Even when he was clearly dying, the owner put his records on for him to listen to. This home is more than any highly recommended.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am greatly impressed by the compassion shown to family members since she was admitted in February 2016. Staff are outstanding, as a solicitor I have visited many elderly clients in homes, this one really is excellent.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My mother moved into Highfield House on 4th January. She is suffering from dementia combined with a series of falls, no longer safe to live on her own. I was SO lucky to have Highfield House recommended to me by one of her carers. What a lovely place!. Much more a home from home than I thought possible. Kind attentive staff who have helped me as much as my mum. She is struggling with the change but I have every confidence in the staff and owners. They keep me updated in everything in between visits. I cannot fault the care given.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother in law has been a resident at Highfield House for over 4 years. The home provides a warm friendly environment. The food is all home cooked and of an excellent standard. Residents are able to chose from a varied menu and all individual dietary needs are catered for. Hygiene across the home is of he highest level.
She is looked after by professional caring staff who show her great love and understanding. She is encouraged to maintain her mobility and to achieve tasks independently but offered support when required whilst at all times protecting her dignity.
In addition the home offers many activities and outings which enable her to remain social in the home and wider community.
The home has an excellent relationship with external professionals. When Mary was admitted to hospital recently a comprehensive care package was taken with her so the hospital staff had extensive knowledge of her medical and physical needs.
Mary's care at Highfield House is exceptional. Nothing is ever too much trouble for management or staff. Communication with family is ongoing so we are always up to date with Mary's current health and wellbeing.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent 7 very happy years at Highfields until her death in March 2015. From the moment she set foot in the home until the day she died I cannot fault or commend sufficiently the level of care, comfort and kindness she received. Even though it is a residential home, during her final illness they were determined to nurse her and ensure she ended her days at the home even though it was enormously demanding on the owners and staff. They are wonderful, compassionate and kind people who really understand the meaning of care. The home is bright, comfortable and genuinely feels like someone's home. Our family is profoundly grateful to the Manager and her staff for enabling my mother to enjoy her last years in comfort and to die peacefully in her own bed. We cannot thank them enough and would recommend Highfields to anyone who is looking for a happy and caring environment for a much loved parent.

How likely would you be to recommend Highfield House Residential Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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