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- Highfield House Residential Care Home Ltd







Highfield House prides itself on delivering excellent standards of care and support to people in a residential setting. The house is a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.
The home was awarded the Gold Standards Framework Platinum Quality Hallmark Award in 2022 and again in 2025 for the delivery of...
Care Provided by Highfield House Residential Care Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees do not include additional costs of hairdressing, chiropody, pub meals etc
The price(s) shown are provided by the care home. Contact Highfield House Residential Care Home Ltd for full pricing details and T&Cs.
Contact Highfield House Residential Care Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Highfield House Residential Care Home Ltd
- Private Owned
Person in charge
- Rachel Mundy (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1961
- Number of floors: 3
Room Information
- Single Rooms (22)
- Single Rooms with ensuite Wet Room (3)
Visiting
- There are no restriction's on visitors or on people leaving the home with their loved ones provided the team are informed
Parking
- There is free parking on Ansford Road which is opposite Highfield House
Highfield House Residential Care Home Ltd Reviews (64)
Highfield House Residential Care Home Ltd has a Review Score of 9.7 (9.658) out of 10, based on 14 reviews in the last 2 years.
Over all time Highfield House Residential Care Home Ltd has 64 reviews.
I know that my Mums' every need is met at Highfield. As a family we are welcomed at any time to visit and feel very much part of the Highfield House family. it's a warm, friendly, and safe environment unlike any other care home I've visited. All the staff are warm and respectful , and very professional. Highfield is everything I could have wished for as Mums new home.
Thank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind words and delighted to hear that you are having a positive experience with our home. Our team work hard to provide compassionate , high quality care , so it means a great deal to know that our...
My mother has been resident at Highfield House since July 2025. She recieves excellent care tailored to her own needs and desires. It is consistently evident that the staff care about her emotional as well as physical needs and that they care about her as a person as well as us as a family. Their cheerfulness and smiling welcome make it a pleasure to visit, and they have supported me through some difficult times. Over the last 10 years at different periods they have cared for my mother-in-law, my father, and now my mother. I feel confident that she is in the best possible hands.
There are daily activities both from internal and external providers.
The accommodation is clean, warm and safe , the food is home made and appetising .
Communication from staff is good and we feel able to speak to staff at any time .
The staff are proactive and reactive to mums care needs and have allowed as a family to reconnect with our mum rather than being carers .
We have no hesitations in recommending highfield house
Everyone at Highfield has gone to extreme lengths to get her settled and reassured and we have arrived at a situation where she now feels she is home. Embracing the sense of security, the friendly faces, lots of hugs and bits of chat.
The management and staff at Highfield House are outstanding. You know right away that they truely care about their residents and go out of their way to meet their individual needs. My uncle, who does not dole out compliments lightly, repeatedly mentioned how he liked so many of the staff. He also loved the beautiful garden behind the house - it is a haven for residents who love the outdoors, birds singing and flowers.
Excellent laundry' care. well-kept surroundings bright and airy
My husband has been living at Highfield since August 2023. Respite care turned out to be residential care in October of that year when I became very unwell and unable to look after him. He has settled well into the home and told me that he regards himself as being very lucky being there, as indeed I do. He is looked after by the wonderful staff with great care, respect and endless kindness. Nothing seems to be too much trouble. His health is closely monitored and any medical needs promptly acted on. He enjoys the entertainment, particularly the singing and music, among the various activities laid on. He looks forward to the meals which are healthy and nutritious and endless cups of tea! Whenever I visit I am always greeted with a cheery hello and asked after how I am doing, to say nothing of the offer of a coffee and cake or biscuits. It is like being part of a big family and I know he is in very good hands.
The house is an older style town house and is like a large family home. There are numerous activities, visiting musicians and outings to local attractions which can be attended if a resident wishes. I can heartily recommend Highfield House to anyone looking for a care home.
She has settled in very well and has received a high standard of care. The staff are caring and attentive to her needs, resulting in both her physical and mental health improving since moving in.
She enjoys the company and the stimulation of having a program of events every month.
It is a happy, caring environment where the residents every needs are catered for.
I wouldn't hesitate to recommend Highfield House.
This is a small care home so all the residents are very well known to the staff, and residents get to know each other too. The staff are very keen that this is the resident's home and their wishes are completely respected. There are two types of rooms - either in a modern extension overlooking the gardens or in the main house. The standard of care is very good and there are a range of regular activities and trips on offer. The conservatory is a welcome meeting place for friends and relatives and a chance to meet the friendly resident cat, and the grounds and gardens are lovely too. The staff go the extra mile in catering for my mother's special diet and they organise her medical care and take her to appointments. Nothing is too much trouble and the staff are easy to get in touch with if needed. The home has a great location on the High Street so it feels part of the community. We are very lucky to have been able to get a place for my mum at Highfield - well cared for, safe and happy.
Highfield House provide excellent care for my mother and have done for 2 years. The staff genuinely care for the residents. The communication with me about my mum is excellent. I'm very happy with the care she gets and she has been able to retain her independence and be looked after too.
The Care home is always pleasant to visit, the staff are polite and friendly. All areas are clean and cheerful. Meal times are calm and the food appears nutritious and healthy. The home is cosy and not clinical. Residents are treated with respect and dignity. Weekly activities and meetings are shared with families, communicated via email. Regular health updates are always much appreciated. The Manager is courteous and approachable, experienced and professional. As one of his daughters, I feel confident and comforted that my dad is in the best care home for his needs.
My mum has been a resident at Highfield House for many years, and I cannot praise the staff enough. They are incredibly kind, thoughtful, and work hard to ensure that all residents feel at home, comfortable, and safe. The managers are caring and efficient. They are always approachable and responsive, and if any concerns arise, they do their best to resolve them promptly. I highly recommend Highfield House for the excellent care and attention they provide.
When looking for respite options for my dad in 2022, Highfield stood out for its bright cheerful decor and family feel. The wonderful position at the top of the High St makes it feel part of the community instead of a tucked away institution. Dad was lucky that a garden room became available which suited his requirements well. It was only meant to be for couple of weeks but he soon realised how much he had been struggling so he decided to stay. This is a very well run home where residents are treated as individuals and encouraged but never forced to take part in a full program of activities and outings. The summer garden party (complete with real live unicorn) and Christmas party are unmissable and the staff go to extraordinary lengths to make sure everyone has fun. Nothing is too much trouble. We know he is safe, well cared for and concerns are dealt with immediately. When we visit we are greeted as family, addressed by name and made to feel very comfortable. This was a good decision!
Making the decision to move a relative into a home and choosing a care home is a very difficult and emotional experience. Everyone at Highfield House helped make the process both flexible and easy to manage. They provide a service that ensures every resident is treated as an individual and take steps to make sure they gather lots of information and insights into the resident's previous life to help engage them and make them feel valued. The house acts like a big family home with lovely gardens where my mum is encouraged to get involved in gardening which she loves. They provide lots of entertainment and trips out - fish and chip Friday is quite a favourite. I can recommend Highfield House without reservation my mum is safe and genuinely well cared for.
During that time she has been happy and well cared for by the staff who do everything they possibly can to make life enjoyable and worthwhile. My aunt enjoys the food which is always excellent and the entertainment is regular varied and fun.
I have absolute confidence in the management team and all the staff are kind, friendly and have a genuine interest in the well-being of the residents. I am thankful to have found such a good place for my aunt to live.
I recommend Highfield to anyone I know it is the best I have ever seen. Staff should all be congratulated.
I would highly recommend the care home. Excellent care, that goes above and beyond. Excellent food and courtesy at all times. The staff are unbelievably kind and well trained due to the excellent manager and senior team. The position of Highfield House Residential Care Home is great for easy access with a wheelchair to the town. Its position also has the added bonus of being part of the town, where you can see town events including the Carnival procession, street market and even the primary school Easter Bonnet Parade. The rear of Highfield House Residential Care Home Ltd has a stunning garden overlooking a hill. Please consider Highfield House Residential Care Home Ltd if looking for a care home. You will not be disappointed.
My Aunt has been a resident of Highfield for almost six years now and from the first day has received excellent care and nothing but kindness and empathy from the dedicated staff. The home has an extremely happy and relaxed atmosphere. The staff are always so cheerful and very alert to any needs my aunt may have, whether it be medical or personal in nature. The management holds regular meetings with the residents where any topic can be discussed and if necessary complaints are rectified or suggestions implemented. It was a difficult time during the Covid period but the residents were kept protected and happy at all times. The family all live a distance away and are unable to visit frequently, so it is especially comforting to know that our aunt is receiving the highest quality care and is contented.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 February 2026Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield House Residential Care Home Ltd.
There are no upcoming events for Highfield House Residential Care Home Ltd.
Awards / Recognitions (8)
- 12 Apr 2022Recipient: Highfield House Residential Care Home Ltd
- 13 Feb 2019Recipient: Highfield House Residential Care Home Ltd
- 20 Oct 2018Recipient: Highfield House Residential Care Home Ltd
Accreditations
There are no accreditations posted yet for Highfield House Residential Care Home Ltd.
Meet the Team (2)

From a young age, I knew that my career would be caring for others, and I have worked in social care for 37 years, as I am passionate about ensuring that people receive the care and support they need and want in their everyday lives, as well as serving the community generally.
I studied for 3 years alongside working with the Open University, gaining the Diploma in Health and Social Welfar,e then attended Strode College, gaining an Advanced Certificate in Therapeutic Counselling. My second Diploma, in Leadership for Health and Social Care, was achieved in 2013 whilst working at Highfield House.
I am very lucky to have been approached to work at Highfield House initially as a Care Manager, and then in 2017, I became the Registered Manager for the home. Highfield House is a fantastic place to work with an amazing team of experienced staff, many of whom have been here many years, and I could not be prouder of the excellent care that is continuously provided to every resident.
Providing good quality End-Of-Life Care for people and their loved ones is a particular passion of mine, and I am thrilled to have been recently enrolled on the Somerset Spiritual Care End-of-Life Strategy Group. This will involve working closely with other professionals who are passionate about improving and normalising this area of end-of-life care across the country, to ensure that every aspect of the person's needs and wishes are cared for.

I have worked in various social care settings, including hospitals, for the past 31 years and gained a wealth of knowledge and experience. I am committed to providing compassionate care and support for all of our residents at Highfield House. I feel very strongly and believe there is no better feeling than making a difference in a resident's life.
I am extremely honoured to have worked at Highfield House since 2010.
I started working as a care assistant and have worked my way up to Deputy Manager through various roles within the home.
I have gained many qualifications during my career, including Level 3 Business Management and in 2021, I completed Level 5 Leadership and Management in Health and Social Care in Children and Adults Care. Alongside my role, I am also a dedicated wellbeing champion responsible for promoting physical, emotional, and social wellbeing for all of our Residents through meaningful engagement and personalised support. I feel very grateful to have found a fulfilling career in the care sector.
Frequently Asked Questions about Highfield House Residential Care Home Ltd
What types of Care is Highfield House Residential Care Home Ltd registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highfield House Residential Care Home Ltd have?
There are 22 Single Rooms.
What are the Facilities & Services at Highfield House Residential Care Home Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highfield House Residential Care Home Ltd to the centre of Castle Cary?
0.0 mile(s) as the crow flies, distance by road may be significantly further.
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