Highfield House Residential Care Home Ltd

When my Mother-in-Law needed 24-hour care, I was extremely concerned as she had always said she wanted to stay in her own home and I was very surprised when she settled in so well. I cannot fault Highfield in any way at all and can only praise them for their superb care. The staff motivated her to participate in activities more than anyone had ever done. Highfield was more than a home from home.

Their aftercare and support for her family after she died was exceptional and It still felt like being part of a big family. Even now, nearly three months after my Mother-in-Law died, we are still welcomed back.

They deserve the highest praise.

The house is very much a 'home' in the very personal sense. The ethos seems to be that the 'carers' are there at the invitation of the residents in order that each resident can maintain an independence and enjoyment of life. This is a residential home where the most detailed wishes, needs and preferences of each resident are paramount. The management respond immediately to the slightest request or query. The ratio of carers to residents is high and therefore there is never a constant ringing of bells from residents needing assistance. The carers busy themselves, not with 'chores' but with being companions. I really appreciate the help my mother receives. As a visitor, one always offered tea, coffee cake and indeed to share in meals. The environment is tasteful with attention to details of the best quality, such as beautifully laid dining tables. Fresh flowers throughout add to the feeling of this being a place where people really care. It is just as Mummy's own home used to be!

Highfield House provided a room for my mother when she fell at home in late April. They were prepared to take her in at very short notice and late at night. The care she received there was excellent. All staff were very friendly and helpful. Nothing was too much trouble. I would recommend it very highly.

She is not only well looked after but mentally and physically stimulated to enjoy her surroundings.

The home and staff are very kind, helpful and are always there to help me with any problems.

My mother-in-law has been living at Highfield House for the last eight months and we cannot speak highly enough of her care. She thoroughly enjoys the attention she receives and it appears that nothing is too much trouble for the staff who have made every effort to engage her in the wide range of activities they offer.

As a visitor, I am always made very welcome and I am kept informed either face to face or by email.

We think she is very lucky to have made her home at Highfield.

I'm very impressed with the standard of care and consideration that my mother receives and also with the variety and frequency of activities she could take part in.

I wish Highfield House and all the staff the very best for the future.

My mother resided at Highfield House for almost 7 years. I am an only child and live overseas. I was able to return twice a year. The attention, care, support, understanding and acceptance from everyone plus much laughter every day, resulted in all the staff BEING my mother's family. I will never be able to express my deep gratitude for 7 years free of worry. Highfield House itself is warm, welcoming and very attractive. The garden is a haven and delight. The selection and training of all staff members is exemplary. The owners are to be highly commended for their outstanding commitment to providing the very best care for all Residents at Highfield House.

The staff are brilliant and manage to handle tricky family situations to ensure the residents are the focus and that all that need to are involved in the residents care.

Highfield House has been a brilliant residence for my grandmother. The staff are warm and dedicated, the facilities and accommodation are excellent. It rarely feels like a care home but a real home and it has consistently met the needs of my grandmother in a thoughtful and caring way.

From initial contact to the last days when mum had to move into a nursing home, I and my family found Highfield House - welcoming, friendly, open and caring, thoughtful and understanding. A Castle Cary gem.

My grandmother is currently staying at Highfield House and seems to be enjoying it thoroughly, the initial transition was difficult as she suffers from dementia and her medication was making her less stable on her feet. Since she has settled down she seems to be much happier and more mentally stable. The carers allowed for her to keep her cat who she loves dearly and I think this helped her settle down as well. The staff at Highfield House are likeable, caring and attentive. I can't think of anywhere better for my grandmother to be.

The staff take the residents out for visits to local coffee shops, out for meals and other fun activities to keep them entertained and their days interesting and while my grandmother doesn't always remember the days out, she seems very happy.

The food is excellent and the birthday cake that was made for my mother's birthday was wonderful. Everyone goes out for coffee, lunch, dinner, trips to the garden centre, the seaside etc... they have people come in to entertain. If fit and able, you can come and go as you please. The most important thing is, that having looked after my mother myself for a number of years, I do not worry about her care at Highfield because I trust them, I know she is happy and the care she receives is exemplary.

We live 200 miles away, and she is extremely deaf and unable to hear us when on the phone. This makes it difficult to communicate with her during the times we are not down at Castle Cary, Somerset.

After visiting Highfield House a year ago, meeting the owner and being shown round, we decided that this was the perfect place for our friend and she agreed. We looked no further and, a year later can say that our high expectations were exceeded. People we have met since, who have experience of the home, have uniformly commented on the many excellent qualities of Highfield House.

The greatest strength of the home is the quality of the staff who are invariably kind, understanding, patient and willing to listen. They do all they can to ensure that each resident is treated with respect and helped to achieve a really good quality of life. The food is of a high standard and visitors are always offered refreshments when they arrive. The management is excellent and it is always easy to speak to one of the team. Whatever the issue, they give you plenty of time and display a remarkable understanding of residents' needs and show a great sense of humour.

Very simple. I would be amazed if there is anywhere better! My mum was there until 2013 and my aunt is currently a resident. I would suggest that if all homes were like this our elderly population need have no fear in being in one.

The care my mother receives is excellent. The staff are not only efficient but extremely friendly and supportive towards the residents, they engage in conversations and encourage laughter. There are always lots of activities held in Highfield House and visits outside of the home for any residents who want to go out is encouraged. Visitors are made welcome and discussions about their family members with all of the staff is never considered a nuisance. Highfield House has a very pleasant and relaxed atmosphere. The Managers run an exceptionally caring and efficient residential home.

Any queries or concerns a family member may have are always addressed quickly and communication is very open.

The previous care home my father was in would not take him down the pub (his spiritual home), which he only confided in me once he was in hospital with no clean clothes and no money and he had to wait five days until my daughter and I went to visit him in hospital in Kent. No one from home visited him so we decided to find him a new home in Somerset to be nearer family. The home I found for him was Highfield House and the difference was unbelievable. They would take him down to the pub any time he wanted and the pub would ring the home when he was ready to go back. There were mostly women in the home and it meant that in the pub he could chat to other men (he was very much a man's man). This in itself kept him going because he was enjoying life. His favourite dinner was liver and bacon. Once he had to go to hospital, and he missed it. When the Manager visited him in hospital, he was told it would be his first meal when he got back in the home - that's how caring they are. The care he received was second to none. Even when he was clearly dying, the owner put his records on for him to listen to. This home is more than any highly recommended.