Highfield House Residential Care Home Ltd

High Street, Castle Cary BA7 7AN
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9.8 61 Reviews
  • Highfield House Residential Care Home Ltd, Castle Cary
Highfield House prides itself on delivering excellent standards of care and support to people in a residential setting. The house is a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.

The home was awarded the Gold Standards Framework Platinum Quality Hallmark Award in April 2022 for the delivery of end of life care. The staff team is also passionate about providing lots of social activities and regular outings to places of interest. They make good use of the market, cafes, shops and pub which are just down the road.

All care plans are personalised and carers are committed to a service that enables individuals to remain active and independent, while safeguarding any health, well-being and security concerns.

Trial periods are available and all clients have their care plan overseen by a key worker, as well as any likes and dislikes incorporated into their diet and past-times.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

Fees do not additional costs of hairdressing, chiropody, pub meals etc

These prices are only a guideline, please contact Highfield House Residential Care Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Highfield House Residential Care Home Ltd

Person in charge

  • Rachel Mundy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1961
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • There are no restriction's on visitors or on people leaving the home with their loved ones provided the team are informed

Parking

  • There is free parking on Ansford Road which is opposite Highfield House

Highfield House Residential Care Home Ltd Reviews (61)

Total of 61, showing 41-60
9.8

Highfield House Residential Care Home Ltd has a Review Score of 9.8 (9.820) out of 10, based on 14 reviews in the last 2 years. Over all time Highfield House Residential Care Home Ltd has 61 reviews.

Overall Experience

  • 56
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Date Published

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Review from Sarah P (Daughter of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House has made such a difference to Mum’s life and to mine.
She is not only well looked after but mentally and physically stimulated to enjoy her surroundings.

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Review from P D (Niece of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are very kind, helpful and are always there to help me with any problems.

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Review from Maureen C (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Highfield House for the last eight months and we cannot speak highly enough of her care. She thoroughly enjoys the attention she receives and it appears that nothing is too much trouble for the staff who have made every effort to engage her in the wide range of activities
they offer.


As a visitor, I am always made very welcome and I am kept informed either face to face or by email.


We think she is very lucky to have made her home at Highfield.

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Review from Christine V (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the standard of care and consideration that my mother receives and also with the variety and frequency of activities she could take part in.

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Review from F R (Resident) assisted by family/friend published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House is the most wonderful residential home and richly deserves all their accolades.
They made me feel at home straight away and every single member of staff could not have been nicer, kinder and more attentive.
They went out of their way to make sure I had everything I needed which was
much appreciated, especially the cup of Horlicks in the middle of the night.
I wish Highfield House and all the staff the very best for the future.

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Review from Maxine B (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Highfield House for almost 7 years. I am an only child and live overseas. I was able to return twice a year. The attention, care, support, understanding and acceptance from everyone plus much laughter every day, resulted in all the staff BEING my mother's family. I will never
be able to express my deep gratitude for 7 years free of worry. Highfield House itself is warm, welcoming and very attractive. The garden is a haven and delight. The selection and training of all staff members is exemplary. The owners are to be highly commended for their outstanding commitment to providing the very best care for all Residents at Highfield House.

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Review from Fleur S (Relative of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully welcoming and supportive.
Whenever we come to visit there's a lovely family feel to the home. They offer great activities for when they want to get involved but also give them the space when they want it. They listen and respect the residents truly allowing them to make it a home from
home.
The staff are brilliant and manage to handle tricky family situations to ensure the residents are the focus and that all that need to are involved in the residents care.

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Review from Dom S (Grandson of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House has been a brilliant residence for my grandmother. The staff are warm and dedicated, the facilities and accommodation are excellent. It rarely feels like a care home but a real home and it has consistently met the needs of my grandmother in a thoughtful and caring way.

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Review from Diana D (Daughter of Resident) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact to the last days when mum had to move into a nursing home, I and my family found Highfield House - welcoming, friendly, open and caring, thoughtful and understanding. A Castle Cary gem.

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Review from Michael N (Grandson of Resident) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is currently staying at Highfield House and seems to be enjoying it thoroughly, the initial transition was difficult as she suffers from dementia and her medication was making her less stable on her feet. Since she has settled down she seems to be much happier and more mentally stable.
The carers allowed for her to keep her cat who she loves dearly and I think this helped her settle down as well. The staff at Highfield House are likeable, caring and attentive. I can't think of anywhere better for my grandmother to be.


The staff take the residents out for visits to local coffee shops, out for meals and other fun activities to keep them entertained and their days interesting and while my grandmother doesn't always remember the days out, she seems very happy.

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Review from Jan J (Daughter of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise everyone at Highfield House highly enough. It really is like home from home. A recent health problem for my mother has been dealt with, with kindness, consideration and a real determination to help her recover in the best possible way. Above and beyond the call of duty. We are able to
visit at any time without notice, spend as long as we want there and bring our labrador to visit my Ma which is a great delight for her.
The food is excellent and the birthday cake that was made for my mother's birthday was wonderful. Everyone goes out for coffee, lunch, dinner, trips to the garden centre, the seaside etc... they have people come in to entertain. If fit and able, you can come and go as you please. The most important thing is, that having looked after my mother myself for a number of years, I do not worry about her care at Highfield because I trust them, I know she is happy and the care she receives is exemplary.

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Review from Milly S (Niece of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our great Aunt has been in Highfield House since 12th December 2013. Her individual needs, both physical, psychological and emotional have been catered for her admirably. She has now deteriorated both physically and mentally, but is till cheerful when we visit every 6 weeks.
We live 200 miles away,
and she is extremely deaf and unable to hear us when on the phone. This makes it difficult to communicate with her during the times we are not down at Castle Cary, Somerset.

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Review from Alistair P (Friend of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting Highfield House a year ago, meeting the owner and being shown round, we decided that this was the perfect place for our friend and she agreed. We looked no further and, a year later can say that our high expectations were exceeded. People we have met since, who have experience of the
home, have uniformly commented on the many excellent qualities of Highfield House.


The greatest strength of the home is the quality of the staff who are invariably kind, understanding, patient and willing to listen. They do all they can to ensure that each resident is treated with respect and helped to achieve a really good quality of life. The food is of a high standard and visitors are always offered refreshments when they arrive. The management is excellent and it is always easy to speak to one of the team. Whatever the issue, they give you plenty of time and display a remarkable understanding of residents' needs and show a great sense of humour.

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Review from Sue S (Niece of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very simple. I would be amazed if there is anywhere better! My mum was there until 2013 and my aunt is currently a resident. I would suggest that if all homes were like this our elderly population need have no fear in being in one.

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Review from Antoinette S (Daughter of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent. The staff are not only efficient but extremely friendly and supportive towards the residents, they engage in conversations and encourage laughter. There are always lots of activities held in Highfield House and visits outside of the home for any residents
who want to go out is encouraged. Visitors are made welcome and discussions about their family members with all of the staff is never considered a nuisance. Highfield House has a very pleasant and relaxed atmosphere. The Managers run an exceptionally caring and efficient residential home.

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Review from B P (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House is a caring and a very efficiently run residential home. The management and staff are very approachable and the care and dignity of their residents is their main concern.
Any queries or concerns a family member may have are always addressed quickly and communication is very open.

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Review from Valerie H (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The previous care home my father was in would not take him down the pub (his spiritual home), which he only confided in me once he was in hospital with no clean clothes and no money and he had to wait five days until my daughter and I went to visit him in hospital in Kent. No one from home visited him
so we decided to find him a new home in Somerset to be nearer family. The home I found for him was Highfield House and the difference was unbelievable. They would take him down to the pub any time he wanted and the pub would ring the home when he was ready to go back. There were mostly women in the home and it meant that in the pub he could chat to other men (he was very much a man's man). This in itself kept him going because he was enjoying life. His favourite dinner was liver and bacon. Once he had to go to hospital, and he missed it. When the Manager visited him in hospital, he was told it would be his first meal when he got back in the home - that's how caring they are. The care he received was second to none. Even when he was clearly dying, the owner put his records on for him to listen to. This home is more than any highly recommended.

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Review from Anthony S (Cousin of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am greatly impressed by the compassion shown to family members since she was admitted in February 2016. Staff are outstanding, as a solicitor I have visited many elderly clients in homes, this one really is excellent.

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Review from Linda N (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Highfield House on 4th January. She is suffering from dementia combined with a series of falls, no longer safe to live on her own. I was SO lucky to have Highfield House recommended to me by one of her carers. What a lovely place!. Much more a home from home than I thought possible.
Kind attentive staff who have helped me as much as my mum. She is struggling with the change but I have every confidence in the staff and owners. They keep me updated in everything in between visits. I cannot fault the care given.

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Review from Sally B (Daughter-in-law of Resident) published on 7 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Highfield House for over 4 years. The home provides a warm friendly environment. The food is all home cooked and of an excellent standard. Residents are able to chose from a varied menu and all individual dietary needs are catered for. Hygiene across the home
is of he highest level.
She is looked after by professional caring staff who show her great love and understanding. She is encouraged to maintain her mobility and to achieve tasks independently but offered support when required whilst at all times protecting her dignity.
In addition the home offers many activities and outings which enable her to remain social in the home and wider community.
The home has an excellent relationship with external professionals. When Mary was admitted to hospital recently a comprehensive care package was taken with her so the hospital staff had extensive knowledge of her medical and physical needs.
Mary's care at Highfield House is exceptional. Nothing is ever too much trouble for management or staff. Communication with family is ongoing so we are always up to date with Mary's current health and wellbeing.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Highfield House Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Highfield House Residential Care Home Ltd is calculated as follows: ( (138 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Residential Care Home Ltd is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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