Highfield House Residential Care Home Ltd

High Street, Castle Cary BA7 7AN
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9.7 63 Reviews
  • Highfield House Residential Care Home Ltd, Castle Cary
Highfield House prides itself on delivering excellent standards of care and support to people in a residential setting. The house is a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.

The home was awarded the Gold Standards Framework Platinum Quality Hallmark Award in 2022 and again in 2025 for the delivery of end of life care. The staff team is also passionate about providing lots of social activities and regular outings to places of interest. They make good use of the market, cafes, shops and pub which are just down the road.

All care plans are personalised and carers are committed to a service that enables individuals to remain active and independent, while safeguarding any health, well-being and security concerns.

Trial periods are available and all clients have their care plan overseen by a key worker, as well as any likes and dislikes incorporated into their diet and past-times.
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Care Provided by Highfield House Residential Care Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

Fees do not additional costs of hairdressing, chiropody, pub meals etc

These prices are only a guideline, please contact Highfield House Residential Care Home Ltd to find out the exact price for your requirements.

Contact Highfield House Residential Care Home Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Highfield House Residential Care Home Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Highfield House Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Rachel Mundy (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1961
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • There are no restriction's on visitors or on people leaving the home with their loved ones provided the team are informed

Parking

  • There is free parking on Ansford Road which is opposite Highfield House

Highfield House Residential Care Home Ltd Reviews (63)

9.7

Highfield House Residential Care Home Ltd has a Review Score of 9.7 (9.727) out of 10, based on 16 reviews in the last 2 years.
Over all time Highfield House Residential Care Home Ltd has 63 reviews.

Overall Experience
  • 58
  • 5
  • 0
  • 0
  • 0
Date Published
  • 63
  • 2
  • 5
  • 16
  • 47
Reviewer Connection to Highfield House Residential Care Home Ltd
  • 37
  • 6
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from Linda N (Daughter of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Highfield House on 4th January. She is suffering from dementia combined with a series of falls, no longer safe to live on her own. I was SO lucky to have Highfield House recommended to me by one of her carers. What a lovely place!. Much more a home from home than I thought possible.
Kind attentive staff who have helped me as much as my mum. She is struggling with the change but I have every confidence in the staff and owners. They keep me updated in everything in between visits. I cannot fault the care given.
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  • Treated with Dignity
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Review from Sally B (Daughter-in-law of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Highfield House for over 4 years. The home provides a warm friendly environment. The food is all home cooked and of an excellent standard. Residents are able to chose from a varied menu and all individual dietary needs are catered for. Hygiene across the home
is of he highest level.
She is looked after by professional caring staff who show her great love and understanding. She is encouraged to maintain her mobility and to achieve tasks independently but offered support when required whilst at all times protecting her dignity.
In addition the home offers many activities and outings which enable her to remain social in the home and wider community.
The home has an excellent relationship with external professionals. When Mary was admitted to hospital recently a comprehensive care package was taken with her so the hospital staff had extensive knowledge of her medical and physical needs.
Mary's care at Highfield House is exceptional. Nothing is ever too much trouble for management or staff. Communication with family is ongoing so we are always up to date with Mary's current health and wellbeing.
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Review from Lindsay R (Daughter of Resident) published on 17 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 7 very happy years at Highfields until her death in March 2015. From the moment she set foot in the home until the day she died I cannot fault or commend sufficiently the level of care, comfort and kindness she received. Even though it is a residential home, during her final illness
they were determined to nurse her and ensure she ended her days at the home even though it was enormously demanding on the owners and staff. They are wonderful, compassionate and kind people who really understand the meaning of care. The home is bright, comfortable and genuinely feels like someone's home. Our family is profoundly grateful to the Manager and her staff for enabling my mother to enjoy her last years in comfort and to die peacefully in her own bed. We cannot thank them enough and would recommend Highfields to anyone who is looking for a happy and caring environment for a much loved parent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Highfield House Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Highfield House Residential Care Home Ltd is calculated as follows: ( (159 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 191 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Highfield House Residential Care Home Ltd is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Rachel

Rachel Mundy

Job Title: Registered Manager Joined: 2012

From a young age, I knew that my career would be caring for others, and I have worked in social care for 37 years, as I am passionate about ensuring that people receive the care and support they need and want in their everyday lives, as well as serving the community generally.


I studied for 3 years alongside working with the Open University, gaining the Diploma in Health and Social Welfar,e then attended Strode College, gaining an Advanced Certificate in Therapeutic Counselling. My second Diploma, in Leadership for Health and Social Care, was achieved in 2013 whilst working at Highfield House.


I am very lucky to have been approached to work at Highfield House initially as a Care Manager, and then in 2017, I became the Registered Manager for the home. Highfield House is a fantastic place to work with an amazing team of experienced staff, many of whom have been here many years, and I could not be prouder of the excellent care that is continuously provided to every resident.


Providing good quality End-Of-Life Care for people and their loved ones is a particular passion of mine, and I am thrilled to have been recently enrolled on the Somerset Spiritual Care End-of-Life Strategy Group. This will involve working closely with other professionals who are passionate about improving and normalising this area of end-of-life care across the country, to ensure that every aspect of the person's needs and wishes are cared for.

Sarah

Sarah Sheppard

Job Title: Deputy Manager Joined: 2010

I have worked in various social care settings, including hospitals, for the past 31 years and gained a wealth of knowledge and experience. I am committed to providing compassionate care and support for all of our residents at Highfield House. I feel very strongly and believe there is no better feeling than making a difference in a resident's life.


I am extremely honoured to have worked at Highfield House since 2010.


I started working as a care assistant and have worked my way up to Deputy Manager through various roles within the home.


I have gained many qualifications during my career, including Level 3 Business Management and in 2021, I completed Level 5 Leadership and Management in Health and Social Care in Children and Adults Care. Alongside my role, I am also a dedicated wellbeing champion responsible for promoting physical, emotional, and social wellbeing for all of our Residents through meaningful engagement and personalised support. I feel very grateful to have found a fulfilling career in the care sector.

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