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- Highfield House Residential Care Home Ltd







Highfield House prides itself on delivering excellent standards of care and support to people in a residential setting. The house is a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.
The home was awarded the Gold Standards Framework Platinum Quality Hallmark Award in 2022 and again in 2025 for the delivery of...
Care Provided by Highfield House Residential Care Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees do not include additional costs of hairdressing, chiropody, pub meals etc
The price(s) shown are provided by the care home. Contact Highfield House Residential Care Home Ltd for full pricing details and T&Cs.
Contact Highfield House Residential Care Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Highfield House Residential Care Home Ltd
- Private Owned
Person in charge
- Rachel Mundy (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1961
- Number of floors: 3
Room Information
- Single Rooms (22)
- Single Rooms with ensuite Wet Room (3)
Visiting
- There are no restriction's on visitors or on people leaving the home with their loved ones provided the team are informed
Parking
- There is free parking on Ansford Road which is opposite Highfield House
Highfield House Residential Care Home Ltd Reviews (64)
Highfield House Residential Care Home Ltd has a Review Score of 9.7 (9.658) out of 10, based on 14 reviews in the last 2 years.
Over all time Highfield House Residential Care Home Ltd has 64 reviews.
I am greatly impressed by the compassion shown to family members since she was admitted in February 2016. Staff are outstanding, as a solicitor I have visited many elderly clients in homes, this one really is excellent.
My mother moved into Highfield House on 4th January. She is suffering from dementia combined with a series of falls, no longer safe to live on her own. I was SO lucky to have Highfield House recommended to me by one of her carers. What a lovely place!. Much more a home from home than I thought possible. Kind attentive staff who have helped me as much as my mum. She is struggling with the change but I have every confidence in the staff and owners. They keep me updated in everything in between visits. I cannot fault the care given.
She is looked after by professional caring staff who show her great love and understanding. She is encouraged to maintain her mobility and to achieve tasks independently but offered support when required whilst at all times protecting her dignity.
In addition the home offers many activities and outings which enable her to remain social in the home and wider community.
The home has an excellent relationship with external professionals. When Mary was admitted to hospital recently a comprehensive care package was taken with her so the hospital staff had extensive knowledge of her medical and physical needs.
Mary's care at Highfield House is exceptional. Nothing is ever too much trouble for management or staff. Communication with family is ongoing so we are always up to date with Mary's current health and wellbeing.
My mother spent 7 very happy years at Highfields until her death in March 2015. From the moment she set foot in the home until the day she died I cannot fault or commend sufficiently the level of care, comfort and kindness she received. Even though it is a residential home, during her final illness they were determined to nurse her and ensure she ended her days at the home even though it was enormously demanding on the owners and staff. They are wonderful, compassionate and kind people who really understand the meaning of care. The home is bright, comfortable and genuinely feels like someone's home. Our family is profoundly grateful to the Manager and her staff for enabling my mother to enjoy her last years in comfort and to die peacefully in her own bed. We cannot thank them enough and would recommend Highfields to anyone who is looking for a happy and caring environment for a much loved parent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 February 2026Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield House Residential Care Home Ltd.
There are no upcoming events for Highfield House Residential Care Home Ltd.
Awards / Recognitions (8)
- 12 Apr 2022Recipient: Highfield House Residential Care Home Ltd
- 13 Feb 2019Recipient: Highfield House Residential Care Home Ltd
- 20 Oct 2018Recipient: Highfield House Residential Care Home Ltd
Accreditations
There are no accreditations posted yet for Highfield House Residential Care Home Ltd.
Meet the Team (2)

From a young age, I knew that my career would be caring for others, and I have worked in social care for 37 years, as I am passionate about ensuring that people receive the care and support they need and want in their everyday lives, as well as serving the community generally.
I studied for 3 years alongside working with the Open University, gaining the Diploma in Health and Social Welfar,e then attended Strode College, gaining an Advanced Certificate in Therapeutic Counselling. My second Diploma, in Leadership for Health and Social Care, was achieved in 2013 whilst working at Highfield House.
I am very lucky to have been approached to work at Highfield House initially as a Care Manager, and then in 2017, I became the Registered Manager for the home. Highfield House is a fantastic place to work with an amazing team of experienced staff, many of whom have been here many years, and I could not be prouder of the excellent care that is continuously provided to every resident.
Providing good quality End-Of-Life Care for people and their loved ones is a particular passion of mine, and I am thrilled to have been recently enrolled on the Somerset Spiritual Care End-of-Life Strategy Group. This will involve working closely with other professionals who are passionate about improving and normalising this area of end-of-life care across the country, to ensure that every aspect of the person's needs and wishes are cared for.

I have worked in various social care settings, including hospitals, for the past 31 years and gained a wealth of knowledge and experience. I am committed to providing compassionate care and support for all of our residents at Highfield House. I feel very strongly and believe there is no better feeling than making a difference in a resident's life.
I am extremely honoured to have worked at Highfield House since 2010.
I started working as a care assistant and have worked my way up to Deputy Manager through various roles within the home.
I have gained many qualifications during my career, including Level 3 Business Management and in 2021, I completed Level 5 Leadership and Management in Health and Social Care in Children and Adults Care. Alongside my role, I am also a dedicated wellbeing champion responsible for promoting physical, emotional, and social wellbeing for all of our Residents through meaningful engagement and personalised support. I feel very grateful to have found a fulfilling career in the care sector.
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