Review from Monica V (Daughter of Resident) published on 27 March 2021
Submitted via Website • Report

Overall Experience

The overall service is good, but there is certainly some improvement required, for example, concerning the food. This, and other matters to be addressed, has been raised most recently at the annual review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer H (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

My mum has lived at Highfield House for nearly five years. We couldn’t have found a better home for her. All the staff are loving and caring. I haven’t been able to visit for many months so have not been able to check what she needs. Highfield staff have been proactive in noticing her needs and letting

us know, for example when she needed new slippers. I feel very confident that she is being cared for with kindness and sensitivity. We are very grateful to all the staff for going above and beyond to make life comfortable and happy for all the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David L (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

My mother has been at Highfield for over 4 years now. During that time, she has consistently received excellent care, even with the inevitable staff changes and of course the Covid crisis. My family and I never cease to be impressed, and amazed, by the patience, sympathy and attentiveness of the care

staff. The management of the home is also excellent: efficient, supportive, caring. The building and my mother's room are comfortable and homely, so it doesn't feel at all like an institution. What we have found the most impressive and heartwarming has been that the high standards of care have not changed at all during Covid. The management has been scrupulous about prevention, hygiene, monitoring and vaccination. This has been an incredibly hard time for residents, their relatives who have not been able to see them as often, and for the staff. Yet the staff have managed to stay cheerful, patient and accommodating in all circumstances. Heartfelt thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne H (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Highfield House provides a comfortable environment into which my father has settled well. The staff are caring and courteous and have worked tirelessly through the ordeal of the Covid crisis to provide a safe refuge for the residents.
I have been happy in the knowledge that my father has been well

looked after during this time and have been pleased to be able to see him on a regular basis and chat even though we have had to do this through a plastic screen in the conservatory.
Highfield normally have a program of events and entertainments for residents and occasional trips and I’m sure everyone is looking forward to enjoying these simple pleasures in the near future!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham M (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Highfield have been nothing short of fantastic for my Mum, they have looked after her complex needs without hesitation. During one evening alone she pushed her buzzer 14 times and on each occasion, they came straight away to resolve her issues. The staff are friendly caring and approachable with a genuine

regard for the welfare of the residents. The manager has a very empathetic nature and this lends itself to a well run organisation where nothing is too much trouble. I can't recommend them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra O (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

During this last traumatic year, Highfield has provided our mother with a safe and caring home where all her needs have been met. Highfield has shown compassion towards its residents, staff and family members. They have worked so hard to maintain family contact, so important for all of our mental welfare.

Highfield has always put their resident's health first, and during this lockdown, followed the guidelines religiously, resulting in keeping our families safe while keeping us in touch with our loved ones. Although outside entertainers were not permitted to come into the home, the staff worked very hard on filling that gap and provided activities every day. Our mother has dementia, and although she had to endure many tests and altered situations, she never appeared unsettled and continued to recognise us throughout this time. This shows us that Mum was given the support and reassurance she needs to live with dignity and joy. We, as a family, appreciate everything Highfield does for us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire G (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My aunt has been in the home for a number of years, and we are extremely happy with the care she receives. We were somewhat alarmed to hear of all the care home deaths in the last 12 months, related to the Covid pandemic, but Highfield House has managed the situation magnificently. Although we live

too far away to have visited in the last year, we have felt that our aunt is happy and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

We arrived at Highfield House after an extensive programme of visits, and are extremely satisfied. My mother is happy, feels secure, has confidence in all staff members, and is in better general health than she has been for three years. This is due to the quality of the care she receives: not only in

the sense of physical wellbeing but also in morale aspects.
I visit at least once per week and always notice that all staff members have time to talk in a proper personal and meaningful way to my mother - and of course, she responds to that, and it is important and meaningful to her. I know from experience (in a different sector) that this does not just happen by fortuitous chance: it happens because staff of high calibre are recruited, trained, valued, retained and supported by the manager. And those staff respond and perform in accordance with high standards. My mother's entire broader family is extremely grateful to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philippa R (Wife of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience

Deciding to commit a loved one to any care home is a searing, conflicted decision. However necessary and wise it may be there is always anxiety about the care they will receive. My husband has been at Highfield for two months and what has replaced home has been unfailing kindness. From each and every

member of the staff. Kindness is flexible about his preferences, and solicitous about his extreme mobility problems, sharing a joke and conveying that care is a collaborative process.
Since being admitted he has been critically ill and had a period of extreme pain from a fall. Highfield has worked on every detail of his care with the District Nurses.
The care of his personal hygiene, the cleanliness of his clothes has been exemplary.
The staff know not to pressurise and know when to leave him alone to encourage his independence in the small ways still possible to him. In showing him respect Highfield has relieved my mind and my gratitude to the staff is immense.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Son-in-law of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

My wife and I have always appreciated the excellent care that the staff at Highfield House has given our 92-year-old father, since his arrival in January 2019. The staff always welcome us on any visits and provide excellent management and leadership, particularly during the COVID-19 period since 23

March 2020. We trust the staff implicitly and if there were to be a problem, we are sure it would be dealt with immediately. It's a friendly team at Highfield House, which helps our father and the rest of the family know that his remaining years are in excellent caring hands. Nothing is too difficult if we ask for anything, and the regular communication we receive via email keeps us up to date with the goings-on in the care home. We couldn't have found a better care home and we would like to thank the manager and her excellent team for making Highfield House feel like home for our father, in the last few years of his life. We would always recommend Highfield House to anyone in need.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin H (Nephew of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

Highfield has been extremely professional before and during the covid pandemic, always keeping us up to date on personal and site issues.
We have always felt that they were in control of highly trained and professional staff.
There is very much a personal touch which is also very reassuring in these

unprecedented times.
Living so far away has not been an issue as we feel comfortable with all decisions the manager and the team make.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne H (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

I cannot speak too highly regarding the care my mother is receiving at Highfield House Residential Home. The team has created a safe, happy home, and the quality of care is exemplary. It was successfully maintained throughout the pressures of lockdown, and the manager was extremely proactive to achieve

this from the start of the pandemic. The family was consulted at every stage, and we were able to feel completely confident that every aspect of the residents' physical and mental health was being addressed. I would like to thank all the Highfield staff for their dedication and for always going the extra mile to improve the lives of those in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola M (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

Set in an excellent high street position, convenient for a stroll. Highfield offers a gracious house, with high standards of cleanliness and caring staff who strive to provide an excellent environment for residents. I would highly recommend a visit if considering a residential care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline A (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

My mum is quite elderly, and the current Covid19 situation has been difficult for her to absorb. However, because of the thoughtfulness of those caring for her, she is coping with the changes, eg. mask-wearing and social distancing, and appears secure in her environment. Equally, I feel confident that

she continues to receive the best care in these very challenging times and that the systems in place are as safe as they can be and the atmosphere in the home is still as happy as it has always been.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

Mum has been at Highfield for over two years and has always received excellent care. The staff always go the extra mile and have just recently identified that Mum was struggling with being in an upstairs room, and is now happily settled downstairs - all carried out by the exceptionally hard-working

and caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience

The staff at Highfield are wonderfully caring, helping my mother to settle in quickly when she arrived a few months ago and being particularly attentive during her recent bout of sickness. It is a real comfort to know that she is safe, happy and being well looked after. Staff go out of their way to

engage and chat to residents, and to give encouragement when it is needed. Communication with family has been excellent and is something my brother and I particularly appreciate as we both live some distance away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry L (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

I have been very pleased with the level of care that my mother has received.
Staff are always very kind and attentive and it is lovely to see that they are not always rushing around but actually have time to sit and chat with the residents.
Highfield was recommended to us by a friend whose parents

were both there for several years.
Various other people also had only good things to say.
It is very comforting to know that Mum is safe, comfortable and well looked after.
Communication is very good and we are regularly updated with any developments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry N (Son-in-law of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience

When my Mother-in-Law needed 24-hour care, I was extremely concerned as she had always said she wanted to stay in her own home and I was very surprised when she settled in so well. I cannot fault Highfield in any way at all and can only praise them for their superb care. The staff motivated her to

participate in activities more than anyone had ever done. Highfield was more than a home from home.

Their aftercare and support for her family after she died was exceptional and It still felt like being part of a big family. Even now, nearly three months after my Mother-in-Law died, we are still welcomed back.

They deserve the highest praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan F (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience

The house is very much a 'home' in the very personal sense. The ethos seems to be that the 'carers' are there at the invitation of the residents in order that each resident can maintain an independence and enjoyment of life. This is a residential home where the most detailed wishes, needs and preferences

of each resident are paramount. The management respond immediately to the slightest request or query. The ratio of carers to residents is high and therefore there is never a constant ringing of bells from residents needing assistance. The carers busy themselves, not with 'chores' but with being companions. I really appreciate the help my mother receives. As a visitor, one always offered tea, coffee cake and indeed to share in meals. The environment is tasteful with attention to details of the best quality, such as beautifully laid dining tables. Fresh flowers throughout add to the feeling of this being a place where people really care. It is just as Mummy's own home used to be!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare H (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience

Highfield House provided a room for my mother when she fell at home in late April. They were prepared to take her in at very short notice and late at night. The care she received there was excellent. All staff were very friendly and helpful. Nothing was too much trouble. I would recommend it very highly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Highfield House Residential Care Home Ltd

Care Provided

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees

Weekly Charges per Person

Funding Types Accepted

Good to Know

Owner

Person in charge

Local Authority / Social Services

Admission Criteria

Care Home Design/Build

Room Information

Visiting

Parking