Owner: R Brice
Person in charge: S Collard (Matron)
Local Authority / Social Services: Somerset County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age
Single Rooms: 26
Shared Rooms: 2
Rooms with ensuite WC: 12
Weekly Charges Guide: Nursing Care Single £540 – £800 , Nursing Care Shared (per person) from £540 (These prices are only a guideline, please contact Mountbatten to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Mountbatten: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.5 (maximum of 10) for Mountbatten is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mountbatten in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.917 for Mountbatten is calculated as follows: ( (1 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 3.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.584 Points relating to the number of positive Reviews for Mountbatten is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167 , then divided by 2 = 0.084
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mountbatten has a Review Score of 5.5 (5.501) from 1 Reviews
Review submitted from a Website Submission by Lorraine (Daughter of Resident) on Wednesday 1 June 2016. Relates to May 2016.
My father recently died at Mountbatten and had spent the last two years having great care. The staff were caring and considerate and always greeted us with a smile. Two ladies deserve a special mention because of their dedication and cheerful disposition. Keep up the good work.
How likely would you be to recommend Mountbatten? Extremely Likely
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