Miranda House

There seemed to be low morale in the staff and an atmosphere of tension, particularly in latter months. Most concerning was the presence of a resident who would come into our relative's room and alarm her with threatening behaviour, on one occasion hitting her on the head. We were assured this would not happen again, however, this resident persisted with this intrusive behaviour. Our relative no longer felt safe - and we had no choice but to move her to another care home.

I am of the view that Miranda House provides very good care for my relative. I also find the staff friendly and responsive to my sister's needs or when I visit the home and need to speak to a member of staff.

The staff are very friendly and the care is excellent. I can't visit as often as I would like but I know Dad is being treated well which gives me peace of mind. If I have a question, it is always answered quickly and we are informed of any medical problems. I can't thank the staff enough.

I am always very satisfied with Miranda House. The staff are pleasant and efficient and the place itself is clean and welcoming. My wife's room is pleasing.

Very caring atmosphere, compassionate staff, decor requires updating. On the whole, a suitable place for residence for the care provided. Dementia care has been very difficult.

My dad seems happy and always clean and shaved. When he is ill they act quickly and always keep us informed on what's happening. More pictures on the app would be great.

The level of care from management down to the newest recruited members of staff afforded to all residents is absolutely first class.

I find this home, especially the staff, very helpful, considerate and caring towards my wife, she is very well looked after. I can not provide a rating for some of the areas as I not been inside properly for two years.

The care and compassion shown to all residents has been invaluable. The care home prior to Miranda House was so awful that I complained to CQC; but from day one, my mother-in-law was met and cared for with love and respect, alongside supporting us as a family. All medical needs, COVID tests and updates are communicated to next of kin and everyone at Miranda House will always have time for you with a smile.

It has been very hard for us to see Mum decline with dementia, but the care and kindness is excellent from all staff. We couldn't be happier for her to be in Miranda House. I can't thank them enough.

My dad was transferred from hospital to Miranda House in September 2020 for end of life care, he was given two weeks but with their love and care he had another six months. We as a family were unable to give Dad the specialist care he needed and will be forever grateful that they, through their hard work and dedication, gave my dad the care that he deserved and needed, nothing was too much trouble staff go out of their way to ensure what’s best for every resident and support the extended family. I witnessed staff making sure that residents were well cared for, even doing the ladies nails and make-up. Music being played, residents dancing, staff joining in, staff going out of their way to make FaceTime calls to families keeping them in touch. The staff at Miranda House will never be forgotten by us for the love and care that they gave to my dad, and quite frankly, to me too just when we needed it most.

Keep your loved ones away from this home, it took three days before they took dad to hospital with an unexplained broken bone. Avoid until investigated! Two weeks of isolation left him looking like he had been in a concentration camp.

We now find it hard to trust anyone, even though many carers do a fantastic job.

My mother has excellent one to one care (one of the lucky few). I am a regular visitor to Miranda House and have witnessed the care of many over the last 23 months. The care by the day staff is second to none. They display kindness, patience, understanding and tolerance, although being overstretched and could benefit everyone with more staff. The home is kept clean at all times and the laundry staff are diligent. Activities could be more but are satisfied with the budget allowed. I feel the residents could benefit from some music in the communal areas for those with poor site and attention deficit disorders. The food is satisfactory but not good!

The entertainments officer is keen and happy to spend a lot of her own time collecting anything being given away that she can use to entertain the residents again, in my opinion, more investment is needed.

My grandmother is a relatively new resident at Miranda House. The move was quite sudden but everyone has been kind, welcoming and helpful.

It would benefit my grandmother greatly if all personnel wore their name badges. It’s a simple way to help those with dementia, particularly when in a new and unfamiliar environment.

The food prepared for residents has consistently been to a high standard and the range of food is very sensible indeed. However, the cutlery and crockery doesn’t always get cleaned properly by the dishwasher. The opportunity to eat privately in her room is a real bonus.

We have noted that the ambient noise is louder than expected (e.g. doors closing or staff calling out to each other from one end of a corridor to another). The doors could benefit from a spot of WD40 or some sandpaper and colleagues could stand closer so they don’t have to shout.

To conclude, we have been impressed with the care and support offered by Miranda House.

We have been informed immediately when any incidents occurred, fortunately, these have been minor and in no was reflect on the standard of the care provided and have not been unexpected.

My mother has been at Miranda House since 2012, at that time she was able to do much more. Went out on the mini bus to garden centre's and sometimes to the seaside and lunches she likes the music and playing bingo. It is always clean and staff are always there to help.

At the end of November, the family were at their wit's end. Miranda House was amazing. They saw us within less than an hour of our phone call. The staff (everyone) have been amazing. We were reassured and nothing seemed too much trouble. My mother in law had never been parted from her husband (66 years married) but she knows he is getting the best care and he is safe, well and happy. The people are so so kind and it's a pleasure to visit the home.

All staff are mostly friendly and they can't do enough for mum. The home is very clean, safe and tidy for all the patients. I can't thank the staff enough for their dedication and care that they show.