Miranda House

The Home is a happy place. The staff are knowledgeable & caring. The food is good. If clients require food/drink during the day other than the 3 meals they only have to ask. The Home is well managed & run by a very approachable lady.

I find the overall care of my father excellent. My only concern is the apparent lack of staff/support to enable trips outside of the home. The room that he is in is very tired. The furniture is obviously extremely worn over years of use. The curtain rail is falling off the wall and has been in this condition for several weeks. There are cables rrailing over the floor. The TV aerial connection point is behind the bed, and the cable trails around the room and under the wardrobe. It frequently becomes disconnected. The room either needs the cables securely fixed to the walls and/or reconfigured completely.

Always welcomed in a friendly manner by all staff. If I have any questions or concerns they are always dealt with promptly. The activities and entertainment always seem to be well thought out. I cannot fault the way my mum is cared for and us as a family and feel very comfortable at Miranda House

Our mother has been living in Miranda for quite some time now and her care is still exemplary. All the staff are pleasantly respectful and helpful. We cannot praise everyone at Miranda enough for the loving care they provide to Mum. She loves her Miranda family, which makes us very happy. The attention to detail, from all members of staff is above reproach. The help and support, we as her family receive is also fantastic. We thank each and every person of Miranda for the loving, caring, respect and support, that they afford Mum and Us.

I have always found Miranda House to be a happy, caring home. The staff are very good, nothing is too much of a problem for them. They are helpful and caring on a consistent basis. The food is tasty & well presented, which encourages residents to eat properly. I would have no hesitation in recommending Miranda House to anyone.

My dad was only with you a short time but in that time he was treated well and with dignity. The staff I found to be caring, supportive and of a generally high caliber.

When I visit my brother, I am always greeted by friendly and caring staff. He is very well looked after, as are all the residents from what I can tell. His room and the communal spaces are well-maintained and clean. My brother has also been taken out on activities, which is lovely and adds to the quality of care he is receiving. It is reassuring to know he is in a safe environment.

I am very happy with all members of staff that work within Miranda House.

Nothing too much trouble, always helping, a lovely place to live.

The activities staff have been amazing. They have taken Mum to bingo and Dementia choir weekly, along with choir concerts and many of the tractor runs that have happened through the town. They frequently invite singers to entertain residents and organise arts and crafts, quizzes and other activities weakly. All of this has allowed us to feel confident Mom is being looked after.

To all managers and staff of Miranda House, thank you for the second year of the invitation to Christmas dinner to spend with my wife and to the catering staff for a wonderful dinner.

I did not know what to expect, mother went down very quickly to a point where she needed 24 hour care. Right from the start we were made to feel welcome and they spent a lot of time with mum to help her settle in. Full of respect for the staff, the more I visit the more I appreciate the respect and care they show the residents.

The care home is very clean and tidy - all of the staff are friendly. Always welcomes you with a smile on reception is lovely as well. My nan is really looked after and I am very happy and appreciate the staff.

In November 2023 the time came for my mother to move into a care home, due to her dementia deteriorating. Leaving her in a new home not knowing how she would be cared for was very hard as I wanted the best care for her. 7 months on and although my mother has deteriorated, the care, kindness and dignity of all the staff has been amazing. It's like a big extended family and nothing is too much trouble. Thank you so much.

The home and staff are excellent, they make us welcome when we visit. There's not much there to entertain my husband as he can't do much, picture books or magazines would be good as he doesn't read. I'm going to sort a TV or radio as he likes music but not a lot of noise. All the staff deserve medals for the wonderful care they give.

Unfortunately the decor is not good. I do know that the home is getting a face lift but my mother's room is in dire need of decorating. I was told over a year ago that oy was going to be done but now has come to wait! This is not good considering how much it costs.

My mum has been a resident of Miranda House now for a few years, and although initially, she found it very difficult to settle and understand what was happening, due to dementia, both staff and management have been extremely patient, caring and empathic, and as a result, she is now settled and comparatively content. Communication between staff and relatives is well-established and always professional, everyone is very approachable and happy to answer any questions we may have. Although the home environment is a little outdated it is great to hear that plans for refurbishment are just around the corner. The food cannot be faulted and is always to a high standard and suitable for the age and abilities of the residents. What is most important for us as a family is knowing that Mum is safe and well cared for, and the compassion and genuine fondness are shown in abundance by the staff, I cannot thank all at Miranda House enough for everything they do in what is a very difficult and challenging job.

I have been a regular visitor to Miranda House for almost a year. I have always found the staff to be very professional when undertaking their work that I am able to see. It is reassuring as a relative to know a loved one is being cared for by a good team. My only negative comment is based on weekend access. There are no front-of-house staff at weekends and visitors are reliant on other staff being able to allow access. On two occasions, no one has come to the door so I have been unable to see my wife. I am fortunate that I live very local to the home but I know some visitors come from further afield and this would be very frustrating if it happened then.

I'm happy with what I have seen and the garden looks nice to sit in, in warmer weather, and the carers seem friendly enough and my uncle seems happy enough too.

My husband was rejected by care homes throughout Wiltshire because he needed one-to-one care, during his three months stay in hospital with Parkinson's, dementia and delirium. He was very agitated and depressed. He was assessed by the deputy manager at Miranda House who agreed to accept him. From his first hours at Miranda House, he has not needed one-to-one care and he is calm. The staff are kind, understanding and respectful. I can't speak too highly of the care my husband receives at Miranda House.