Amberley Court Care Home

Very unhappy with management. After a stroke, my brother was cared for at Amberley Court. Care staff were amazing. However, management were hostile. I sent emails that were not returned. My brother sadly died in hospital after his short stay in Amberley Court. Not one member of staff offered condolences.

Amberley Court have been looking after my nan for nearly 2 years. I have always found the staff to be very friendly and very attentive to Nan's needs. They are always kind and caring and treat her with respect. Nan is currently in end of life care and the staff are doing everything they can to make her final journey comfortable. I would recommend Amberley Court.

I've been visiting the home over the last couple of months. The care my nan receives is always excellent. The staff are always so helpful, hard-working and friendly; even my nan says often how lovely the nurses are. Someone from my household is here every day as my nan is on her end of life journey, the staff always do so much to make her comfortable, we have been so impressed with Amberley Court Care Home.

The home was wonderful throughout my friend's final months. Kept me informed more than I could have hoped for, the home manager was wonderful! Very kind, caring and supportive. The team were always willing to go the extra mile to make sure my friend was in the best spirits given the tough time we are all enduring. Fantastic job all!

The staff are good when you ask for something, their helpful. The office staff are very friendly, and you can go to them with any problem. The manager is the very best, and there should be more people like her.

Had a great experience here, the managers are superb and very hardworking and dedicated. Excellent team who provide high standards of care and service. The manager is really nice and has really improved the home and made the service users feel safe and provided excellent service in meeting the needs of the service users. The home is so nice and friendly, service users are made to feel comfortable in their environment with loads of activities and things to do. Excellent service and would highly recommend it. Amberley has provided so much care and perfection to service users taking into account every detail.

I rely solely on updates from the home as I can’t visit due to COVID. I’m very grateful for the information given to me and it makes me feel the home care about the residents and the families. Thank you to everyone at the home and BUPA.

The contact I have had with the new manager has been fantastic since she started. Very open and never makes me feel like I am wasting her time. Activities look fun and it is lovely to see on Facebook. All the residents look happy and included.

Thanks to the team, hope to see you all again very soon.

Like the bedroom, like the food, like to socialise in the activity room, like all the staff.

My mother moved here from another care home. The difference was noticeable from the moment I walked in. Everyone was friendly and smiled which was not very evident in the previous home. My mom was 91 years old when she arrived here and passed away two days ago. I can not express mine and my brothers thanks enough, especially during the last three weeks when we were allowed to visit. The kindness and understanding from everyone has been exemplary. Thank you.

Amberley Court was my home for 4 years between leaving hospital after 10-month-stay and moving to my own home at the end of January this year. (2019) During my residency at Amberley Court, I made a lot of friends amongst the residents and staff many of whom I remain friends with. Although I was initially very unwell when I moved to Amberley Court, my physical and mental health improved drastically during my stay, to such an extent that I am now back living happily in my own home. Amberley Court isn't perfect and being institutionalised is never ideal, but my time there definitely helped me to recover at my own pace and gave me the confidence to return to living on my own again.

I recently visited a close friend who was stopping in Amberley Court, I was absolutely overwhelmed at how professional the staff were, how clean the home was and what good quality service of food there was. My friend was only there for a short period of time but they are looking forward to going back to stay there again. I would highly recommend this establishment.

I visited my brother in September. I left being extremely upset at the conditions in which he was living. His room was in a bad state of repair, needed decorating, bed linen was grubby. He didn't look cared for, his electric wheelchair was sent away for repair at least 5 months previously.

After several phone calls, I did not receive any satisfactory answers from any of the staff members. I eventually got told that a new manager was starting.

I arranged a meeting with the new manager and addressed all my concerns, which she duly made notes of with a promise of rectifying.

I have nothing but praise for the new manager. She has executed all the promises. The room has been decorated, with new furniture and he has his wheelchair back.

The new manager has made a lot of good changes and with the promise of more entertainment for the residents which is in great need.

They have had many managers in the past who have not stayed the distance, so fingers crossed that this one will.

Thank you.

I was a resident at Amberley Court in December. My sister referred me and I don't remember much back then as my lungs were immune to infections and I caught a really bad infection and was sent back to the hospital for 2 months. When I came back to Amberley Court, the staff didn't recognise me, they thought I was a visitor. I stayed there for 6 months and was discharged on the 17th June 2017. All the staff made me feel welcome in the nursing home. Every morning I would wake up and walk around the home welcoming them with a "good morning". I made loads of friends there with staff and residents and will always recommend Amberley Court to anyone.