Amberley Court Care Home

82/92 Edgbaston Road, Edgbaston, Birmingham B12 9QA
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8.8 31 Reviews
  • Amberley Court Care Home, Birmingham
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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emmanuel Makoni (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Amberley Court Care Home Reviews (31)

8.8

Amberley Court Care Home has a Review Score of 8.8 (8.765) out of 10, based on 6 reviews in the last 2 years.
Over all time Amberley Court Care Home has 31 reviews.

Overall Experience
  • 21
  • 5
  • 2
  • 1
  • 2
Date Published
  • 31
  • 1
  • 4
  • 6
  • 25
Reviewer Connection to Amberley Court Care Home
  • 8
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from D B (Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are good when you ask for something, their helpful. The office staff are very friendly, and you can go to them with any problem. The manager is the very best, and there should be more people like her.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Amberley Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from Abdul M (Private Carer of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a great experience here, the managers are superb and very hardworking and dedicated. Excellent team who provide high standards of care and service. The manager is really nice and has really improved the home and made the service users feel safe and provided excellent service in meeting the needs
of the service users. The home is so nice and friendly, service users are made to feel comfortable in their environment with loads of activities and things to do. Excellent service and would highly recommend it. Amberley has provided so much care and perfection to service users taking into account every detail.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Amberley Court Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from Ashley G (Ex Family Member) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I rely solely on updates from the home as I can’t visit due to COVID. I’m very grateful for the information given to me and it makes me feel the home care about the residents and the families. Thank you to everyone at the home and BUPA.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Amberley Court Care Home

We really appreciate you taking the time to leave us feedback, thank you for your lovely comments.

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Review from Joanne F (Next of Kin) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The contact I have had with the new manager has been fantastic since she started. Very open and never makes me feel like I am wasting her time. Activities look fun and it is lovely to see on Facebook. All the residents look happy and included.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Amberley Court Care Home

We are very happy to hear you are satisfied with the quality of our care, thank you.

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Review from Roger G (Son of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Amberley Court have been caring for my mother who is 90-years-old and struggling with dementia for over a year now. It's been really difficult with the pandemic not being able to see my mom. Every time I visit to take my mother some treats, the nurses always make sure the bag and contents
are sanitised before they take to her room. They always help my mother to the window, so I can speak with her, and they really do everything to keep her hopes up that soon I will be able to come inside, just like before, and give her a cuddle. I'm always kept informed about even to smallest issues which have affected my mom, and when she's struggling, they get her on Facetime and give me a call, so I can cheer her up. The whole team are really caring and kind to my mom, and I'm just so happy she is at Amberley Court.
Thanks to the team, hope to see you all again very soon.
Reply from Stephen Rondel, Customer Adviser on behalf of the team at Amberley Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from Robert E (Resident) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Like the bedroom, like the food, like to socialise in the activity room, like all the staff.
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Review from E K (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved here from another care home. The difference was noticeable from the moment I walked in. Everyone was friendly and smiled which was not very evident in the previous home. My mom was 91 years old when she arrived here and passed away two days ago. I can not express mine and my brothers
thanks enough, especially during the last three weeks when we were allowed to visit. The kindness and understanding from everyone has been exemplary. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Amberley Court Care Home

Thank you for your kind words. We will certainly pass on the praise to the rest of the team.

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Review from Samantha L (Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Amberley Court was my home for 4 years between leaving hospital after 10-month-stay and moving to my own home at the end of January this year. (2019) During my residency at Amberley Court, I made a lot of friends amongst the residents and staff many of whom I remain friends with. Although I was initially
very unwell when I moved to Amberley Court, my physical and mental health improved drastically during my stay, to such an extent that I am now back living happily in my own home. Amberley Court isn't perfect and being institutionalised is never ideal, but my time there definitely helped me to recover at my own pace and gave me the confidence to return to living on my own again.
Reply from Greta Narbutaityte, Customer Adviser at Amberley Court Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear Amberley Court could help.

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Review from K R (Friend of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited a close friend who was stopping in Amberley Court, I was absolutely overwhelmed at how professional the staff were, how clean the home was and what good quality service of food there was. My friend was only there for a short period of time but they are looking forward to going back
to stay there again. I would highly recommend this establishment.
Reply from Josephine Gaupholm, Customer Adviser at Amberley Court Care Home

Thank you for your review of Amberley Court Care Home. We are pleased to hear that you and your friend have had a positive experience with the home and appreciate your comments regarding the professionalism of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Nina R (Sister of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
I visited my brother in September. I left being extremely upset at the conditions in which he was living. His room was in a bad state of repair, needed decorating, bed linen was grubby. He didn't look cared for, his electric wheelchair was sent away for repair at least 5 months previously.


After

several phone calls, I did not receive any satisfactory answers from any of the staff members. I eventually got told that a new manager was starting.


I arranged a meeting with the new manager and addressed all my concerns, which she duly made notes of with a promise of rectifying.


I have nothing but praise for the new manager. She has executed all the promises. The room has been decorated, with new furniture and he has his wheelchair back.


The new manager has made a lot of good changes and with the promise of more entertainment for the residents which is in great need.


They have had many managers in the past who have not stayed the distance, so fingers crossed that this one will.


Thank you.

Reply from Jayne Duck, Customer Services Administrator at Amberley Court Care Home

Thank you for your review. I'm so glad to hear that all of your concerns have now been sorted out, and hope that you now have peace of mind knowing that your brother is well cared for.

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Review from Ali O (Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a resident at Amberley Court in December. My sister referred me and I don't remember much back then as my lungs were immune to infections and I caught a really bad infection and was sent back to the hospital for 2 months. When I came back to Amberley Court, the staff didn't recognise me, they
thought I was a visitor. I stayed there for 6 months and was discharged on the 17th June 2017. All the staff made me feel welcome in the nursing home. Every morning I would wake up and walk around the home welcoming them with a "good morning". I made loads of friends there with staff and residents and will always recommend Amberley Court to anyone.
Reply from Jayne Duck, Customer Services Administrator at Amberley Court Care Home

Thank you for your review. I'm glad to hear that you are feeling much better now and that you made lots of new friends. Hopefully, you will be able to drop in and see them all from time to time.

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Current Review Score: 8.8 (8.765)

Overview of Review Score

The Review Score of 8.8 (8.765) out of 10 for Amberley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Amberley Court Care Home is calculated as follows: ( (50 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 69 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.084 Points relating to the number of positive Reviews for Amberley Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 6 Positive Reviews ÷ 12.4 = 0.484
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Our home welcomes anyone over 18 years in need of specialist nursing care and dementia care. We specialise in bariatic care as well as care for long-term conditions, such as Multiple Sclerosis (MS), Huntington's and people with an acquired brain or spinal injury. Bedrooms are all tastefully decorated and most provide en-suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.

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Awards / Recognitions (5)

Meet the Team (4)

Csilla

Csilla Bitu

Job Title: Clinical Deputy Manager Joined: 2020

I was born in Romania in the capital of Transylvania on the 1st of July 1990. I have double nationality: Romanian and Hungarian. Since I was a little girl, I wanted to be a nurse. In 2014 I finished nursing school - I have Bachelor's degree in General Nursing. I came to the UK in 2016 with a contract to work as a surgical nurse. I met my husband who supported me and advised me to try to work in Nursing Homes.


Since 2017, I worked in Nursing Homes, in Surrey, where I built up my confidence and my knowledge. In October 2018 I gave birth to my amazing daughter, and I was off for 6 months. In June 2020 I joined Bupa – worked as an RGN from the beginning until Nov 2020 when my previous GM suggested applying for the CSM role. In April 2022 we moved to Birmingham from Camberley with my family and I transferred to Amberley Court, where I am present and still adapting and learning about the residents and staff. I enjoy working with people and keeping myself active and up to date with new protocols and procedures.

Koli

Koli Begum

Job Title: Senior Activity Co-ordinator Joined: 2017

I am the Senior Activity Co-ordinator and Engagement Champion at Amberley Court. I enjoy making a difference to the lives of our residents - I build friendships and I like to encourage our residents to try new things.


I studied sociology at university and I worked part-time at a community day centre. I enjoyed the role and when I saw the role for an Activity Co-ordinator at Amberley Court I thought it would be perfect for me whilst I continued studying. I ended up staying as I built good relationships with our residents and the team and they've become my second family.


Working in the care sector is hard but it is so rewarding. Seeing a smile on a resident's face is the best feeling in the world.


I'm currently working towards my NVQ Level 3 Lead Adult Worker - Activity Co-ordinator qualification. I'm the eldest of 5 children and I love to travel. I have a fear of heights but love the adrenaline rush of going on rides at theme parks. I am a huge film fan and enjoy reading and socialising.

Rosa

Rosa Noble

Job Title: Activity Coordinator Joined: 2013

I have worked at Amberley Court since 2013, starting as a receptionist. I have progressed to be part of the activities team. I really enjoy interacting with the residents and co-ordinating all our fun and engaging activities. Such as arts and crafts, cooking club, bingo, board games, card games, and organising entertainers. One of my favourite parts of my role is simply having a cuppa with our residents and chatting away, learning all about one another and sharing stories.

Chris

Chris Foster

Job Title: Maintenance Joined: 2015

I have worked at Amberley Court since 2015. My career began as a part-time gardener, with the intention of becoming full-time maintenance.


I have been full-time maintenance since 2016, assisting other maintenance operatives. With the great support of our home manager, I have been promoted to The Head of the Department of Maintenance in 2022. I look forward to continuing to progress in my career at Amberley Court.

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