82/92 Edgbaston Road, Edgbaston, Birmingham B12 9QA
A purpose-built modern care home, Amberley Court offers high quality care and support in a welcoming and secure environment for younger people who are physically disabled.
Located in the Cannon Hill Park area of Birmingham, the home is set within landscaped gardens and provides a high standard of accommodation. The home is attractively furnished and includes spacious social areas, a quiet lounge, two dining rooms, a library and an activity room. Most bedrooms provide en-suite bathrooms and residents are encouraged to personalise their room with their own belongings.
Nutritionally balanced meals made with fresh ingredients are tailored to individual diets, and the home regards mealtimes as an important part of the day.
Amberley Court has its own cyber café and there is also a bar area with a pool table, dart board, juke box and fruit machine. Residents can also benefit from the many organised trips and outings such as trips to the cinema, bowling alley, canal trips and visits to the local pub.
Group: Bupa Care Homes
Person in charge: Ozgul Watts (General Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Physical Disability • Younger Adults
Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Stroke
Admission Information: Ages 65+.
Single Rooms: 62
Rooms with ensuite WC: 62
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Amberley Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Amberley Court Care Home has a Review Score of 7.1 (7.081)
The Review Score of 7.1 (maximum of 10) for Amberley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Amberley Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Amberley Court Care Home is calculated as follows: ( (12 Excellents x 5) + (1 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 23 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.081 Points relating to the number of positive Reviews for Amberley Court Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Nina R (Sister of Resident) on Saturday 16 December 2017. Relates to September 2017.
I visited my brother in September. I left being extremely upset at the conditions in which he was living. His room was in a bad state of repair, needed decorating, bed linen was grubby. He didn't look cared for, his electric wheelchair was sent away for repair at least 5 months previously.
After several phone calls, I did not receive any satisfactory answers from any of the staff members. I eventually got told that a new manager was starting.
I arranged a meeting with the new manager and addressed all my concerns, which she duly made notes of with a promise of rectifying.
I have nothing but praise for the new manager. She has executed all the promises. The room has been decorated, with new furniture and he has his wheelchair back.
The new manager has made a lot of good changes and with the promise of more entertainment for the residents which is in great need.
They have had many managers in the past who have not stayed the distance, so fingers crossed that this one will.
How likely would you be to recommend Amberley Court Care Home? Unlikely
Overall Standard: Satisfactory
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Safety / Security: Satisfactory
Value for Money: Don't Know
Jayne Duck, Customer Services Administrator at Amberley Court Care Home responded to this review on 18 Dec 2017:
Thank you for your review. I'm so glad to hear that all of your concerns have now been sorted out, and hope that you now have peace of mind knowing that your brother is well cared for.
Review submitted from a Website Submission by Ali O (Resident) on Friday 23 June 2017. Relates to June 2017.
I was a resident at Amberley Court in December. My sister referred me and I don't remember much back then as my lungs were immune to infections and I caught a really bad infection and was sent back to the hospital for 2 months. When I came back to Amberley Court, the staff didn't recognise me, they thought I was a visitor. I stayed there for 6 months and was discharged on the 17th June 2017. All the staff made me feel welcome in the nursing home. Every morning I would wake up and walk around the home welcoming them with a "good morning". I made loads of friends there with staff and residents and will always recommend Amberley Court to anyone.
How likely would you be to recommend Amberley Court Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Amberley Court Care Home responded to this review on 26 Jun 2017:
Thank you for your review. I'm glad to hear that you are feeling much better now and that you made lots of new friends. Hopefully, you will be able to drop in and see them all from time to time.
There are currently no Care Home Idol entrants who have performed at Amberley Court Care Home