River Brook Care Home

The way the activities team approach their job is remarkable. They are always cheerful, helpful and approachable. I have never seen two people put so much time, effort and thought into keeping the residents entertained. They are both wonderful people and staff members. Nothing is too much and they have to look after/interact with so many residents and families. The variety of activities is great and gives the residents choices and different things to engage in. I can't praise Kelly and Cesar enough. I also wish to mention how great Natalie, Roy, Red, Cheryl, Stacey, Debbie, Jo and Matt are as well. Wonderful people.

The activities at the care home are fantastic and bring so much joy to the residents! There is always something fun and meaningful to take part in. The team put so much thought and effort into planning a variety of activities that suit different interests and abilities. Everyone within the home works so hard to create a safe, welcoming caring environment. The kindness and dedication shown everyday makes such a positive difference to the lives of the residents and their families. My mom is very happy in the home, thankyou for making each day enjoyable and helping residents feel valued included and inspired

I cannot thank everyone at the care home enough for the care and kindness they show everyday. From the moment you walk through the door you are greeted by reception staff that are always friendly, helpful & welcoming. The activities team deserve a special praise for providing a wide variety of enjoyable and engaging activities that keep residents active, entertained, and socially involved. They put so much thought and effort into making every day enjoyable. Laundry staff do an excellent job ensuring residents clothes are clean, fresh and well cared for, housekeeping also do a great job, the home is clean and maintained. Carers are patient, attentive, nothing ever seems to be too much trouble for them

This is an excellent care home.The rooms are amazingly well equipped and maintained.If residents need any extras they are readily privided if possible.The home is clean and welcoming set in beautiful surroundings.Staff work well together and know each resident as as an individual and tailor their approach to their needs.Residents are free to stay in their rooms or use the communal facilities.The manager is helpful and maintains regular contact with relatives through a weekly e mail and events are advertised at the entrance.Administrative staff are pleasant and efficient and resolve any issues quickly.Residents have a choice of food and those who stay in their rooms are provuded with the menu so tgey can choose from a wide range of options. This is a real gem of a home and my friend has been privileged to be placed here.

My mother has been a resident here for 8 months i have no complaints, staff are friendly and helpful. Nothing is too much trouble. Have no hesitation in recommending this home.

Very pleased with her helpfulness.

My mother-in-law spent seven years in River Brook Care Home. Throughout all those years she was cared for with tenderness, compassion and patience. Her medical, social and emotional needs were met right to the moment of her death. She was treated with great care, affection and dignity. The staff were welcoming to us as visitors and always kept us up to date with any changes in her needs/circumstances.

I have a high level of confidence that my vulnerable but characterful father in his mid 90s is receiving the best possible care physically and emotionally at River Brook Care Home, where he has lived for 3 years with dementia and increasing immobility. There is low staff turnover amongst carers and nurses which allows staff to get to know and meet resident needs in depth. Residents are routinely treated with gentleness and affection and there is consistent vigilance from the nurses. The building is impressively spacious and the garden is a delight. Safety, security and cleanliness are never a worry. Activities offered have recently improved.

The only thing i would add , is there have been a number of managerment changes over the past year and i feel this is not good for maintaining continuity, for residents & families having to build relationships with new managers and ensure they understand the needs of their loved ones. Having said that the transition has not been too bad.

Keep up the good work you are all very much appreciated.

My husband has been a resident at Andrew Cohen House since early March this year following a severe stroke and other medical issues. He has been treated with great care, dignity and understanding. He is very happy with the care and respect that he is shown. He greatly appreciates all the staff and all that they do for him. As his wife, I am very relieved that he is happy and taken great care of as his needs are quite numerous and I would be unable to manage his care on my own.

We are very happy with the care and attention that our mother is receiving at Andrew Cohen House.

I have been very happy with the high level of considerate care my mother receives and with the clear and apparent warmth and care of the staff towards residents. I am very pleased with the level of communication from staff keeping me informed of my mother's care and medication.

My friend has settled in very well and is comfortable. I am very pleased with the care and support she is receiving.

Lovely staff at Andrew Cohen House. They look after me very well.

Right from our first visit, we knew that this would be the best place for Mum. Everyone has been friendly and welcoming. We have been encouraged to make her room her own, and she has settled very well. We are very grateful to everyone.

Unable to comment on value for money as it was funded. We had no involvement with the arrangements.

Excellent levels of care, comfort and friendliness provided by dedicated teams of nurses, carers and other members of staff at Andrew Cohen House. My needs were met at every point during my stay from the time of arrival to all times when help was needed. The care home's outstanding rating for care is well justified.

My dad spent 17 days at Andrew Cohen House. We cannot thank them enough for the quality, care and how supportive and welcoming they are. Dad had spent months isolated in hospital and to have access to the basics like TV and choosing his favourite egg and cress sandwiches meant so much. The manager and her team are fantastic and I don’t wish to mention more names as I know I will forget to mention others but they are all fab. Everyone was so supportive afterwards as well to both myself, Mum and especially Dad. Everyone respected my dad’s wishes. I cannot put in words how grateful we are that we found Andrew Cohen House for my dad.

My late wife's mother who is 94yrs old is being cared for by the wonderful staff at Andrew Cohen House. I visited her two weeks ago and from the first moment I stepped into the building, I was so impressed, not only with the cleanliness of the rooms but with the general atmosphere of peace and calm. All the staff I encountered were friendly, smiley and welcoming and seemed to be enjoying their work. There were numerous staff, some helping with lunch, others sitting and conversing with residents. The two members of staff who put my mother-in-law back to bed after she had finished her lunch, showed the utmost kindness and care when using the hoist and ensured her dignity at all times. The bedroom was bright, roomy and clean and it was warming to see treasured family photographs had been hung within her view. I know her daughters, both who have sadly predeceased her, would have been so very happy to see how well their mother is being cared for.