Sovereign House

Chelmarsh, Daimler Green, Coventry CV6 3LB
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9.5 39 Reviews
  • Sovereign House, Coventry
Sovereign House is suited to a wide range of nursing and mental health related requirements, specialising in EMI nursing and fully-equipped for physical disabilities.

Together with expert care, Sovereign House focuses on companionship and an enjoyable daily lifestyle, maintaining an activities programme and encouraging as much independence as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by Sovereign House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300
The price(s) shown are provided by the care home. Contact Sovereign House for full pricing details and T&Cs.

Contact Sovereign House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Sovereign House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Rollins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Sovereign House Reviews (39)

9.5

Sovereign House has a Review Score of 9.5 (9.480) out of 10, based on 19 reviews in the last 2 years.
Over all time Sovereign House has 39 reviews.

Overall Experience
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Reviewer Connection to Sovereign House
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Total of 39, showing 21-39
Review from D B (Wife of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband spent one night in respite care which should have been 6 weeks. He returned from dialysis needing oxygen. He could not alert the care staff so he phoned me. I phoned the home but there was no reply. I was forced to call an ambulance from my home. 3 hours later the ambulance arrived. It was
a very stressful experience for both of us. The home smelt. Spilt food was not cleared up for days.
Reply from Emma, Home Manager at Sovereign HouseWe are sorry to hear about your negative experience. We have investigated the comments made thoroughly. We are surprised to see this review, as when we last spoke regarding your husband you assured me you understood what had happened and how the home had acted in the best interest and followed the discharge instructions from the Hospital. We understand this was an issue with the discharge information and medication supplied by the hospital was not correctly prescribed. We would recommend you issue a complaint to the NHS. I checked up on your husband after he had arrived at the home to ensure he was settling in okay. Following this our care staff assisted him in calling you and showed him where the nurse call bell was as well as leaving this by his side. We were unfortunately not made aware by him that he was feeling unwell. From our documentation, the ambulance arrived c. 20 minutes later. We hope your husband is doing well. I would be happy to discuss any comments with you in person.
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Review from Sarbi D (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at SH since December of 2023 to present April 2024. She has been provided with excellent care. The staff are very caring and compassionate and became our extended family. They are prompt and attend to her every need. Staff go above and beyond to take care of the residents. SH made
a very difficult time in my parents' lives bearable. My mother feels cared for and safe. A high level of care was provided and kept family informed and involved. It’s been a very pleasant experience.
Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team. Kind regards.
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Review from Trudie S (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family is very pleased with the care our mother is receiving. We feel she is safe, and her needs are taken care of. The staff are friendly and keep us informed of our mother's health and needs.
Reply from Rahi Joshi, Marketing Associate at Sovereign HouseIt is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards
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Review from M B (Sister-in-law of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was discharged from hospital to Sovereign House and after 6 weeks his care needs and wishes were reviewed. He had found that he felt much safer and happier with carers around him day and night. Despite formerly living in a warden-controlled complex, the social worker felt he would benefit
from a care setting. He was lucky to be offered a place at Sovereign House where he had already made positive relationships with staff and some of the other residents. He loves his room and has been promised it will be redecorated. His health is relatively stable at present, and he has been able and encouraged to contribute positively to the life of the community. He is happy to live there and we are grateful for the care he receives and seek to support the staff in caring for his needs. A lovely environment.
Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for your kind words. Your feedback is very much appreciated and we are delighted to know your relative is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.
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Review from Emma-Louise F (Granddaughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan has been at the home, the staff have gone above and beyond to make my nan welcome. The rooms are lovely and clean, Nan enjoys her meals and being Irish (my nan), they are good at making cups of tea and bringing biscuits. As a family, we can't thank Sovereign House enough for making a difficult
time more bearable. They continue to meet my nan's medical needs and are quick to contact us when concerned. Thank you Sovereign House, you mean a lot to us!
Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team. Kind regards.
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Review from Pamela K (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home and room were very pleasant - staff are friendly and, as most work some places more than others, some got to know my mum's needs better than others. Food was good but unfortunately not to my mum's liking as she never liked wet food, gravy or sauces, but they tried to adapt them. The staff are
kept busy and it would be good if visitors had a coffee machine or facilities, they could make a drink and leave a donation. I never met management except the discharge coordinator who kept us up to date. A negative, my mother could not be taken to a 100th birthday party in the lounge as they are so short on wheelchairs! I believe they have only three!
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to leave a review. I am pleased that you found the home and room pleasant. We have refurbished all the communal areas at Sovereign House and are continuing with redecoration of all residents' bedrooms.
We complete staffing rotas, with the aim that staff work consistently, in an allocated area within the home, so they get to know residents and develop professional relationships and knowledge of residents' preferences.
Tea, coffee and cold drinks are available at all times within the kitchenette areas on each floor for visitors to make drinks. Following your feedback we have completed notices to welcome visitors to use the facilities and will also discuss this with visitors as we welcome them to the home.
Further wheelchairs are now available for transfer of residents and this will continue to be monitored that we have sufficient to meet residents needs.
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Review from Pamela T (Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident the care I received was wonderful. The carers were great. Lovely girls and so caring.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to give your feedback. It is a delight to hear that you had a positive experience of your time as a resident at Sovereign House.
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Review from Angela L (Friend of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to Sovereign House since March 2023, when a friend of mine moved into the care home. There is a very welcoming atmosphere and friendly, happy staff. It is a pleasure to visit my friend there. He is so happy there.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for your kind review; we are very pleased to hear your experience with us has been a positive one, and we are grateful you have taken the time to share your thoughts and feelings. Here at Sovereign House, we strive to ensure both residents feel at home and their visitors feel welcome. We are very glad your friend is happy and settled here.
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Review from J T (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum thinks of this home as a hotel, she likes living here. She is happy with the staff but doesn't like some of the food and fluids now as they have to be prepared in a certain way. The staff are friendly to me when I visit or phone.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to write a review. It is a pleasure to hear that your Mum is happy at Sovereign House and of the friendliness of the staff in welcoming you during your visits.
Myself and chef can meet with you to discuss your Mums dietary needs and improvements that can be made now that changes have been made in line with advice from health professionals.
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Review from David W (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident for the last 12 months after suffering a major stroke. The management, lead nurses and carers have always been very supportive of his care and well-being and have me informed and involved with his care.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to provide your response. Our team are pleased to hear that you and your friend are having a positive experience at Sovereign House with care and well-being. It is always our aim to keep family and friends involved and informed.
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Review from Peter M (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very acceptable.
Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for taking the time to leave a review. I will pass on your comment to our home team.
Best Regards.
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Review from E P (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are terrific and most helpful to serve you, especially at bedtime and getting up for the day.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to write a review regarding your stay at Sovereign House. I am so pleased to hear of your positive experience and the helpfulness of the staff.
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Review from G J (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very well trained to make sure the care home is managed smoothly every day. Nurses and care workers are kind, lovely and very helpful. They are trying their best to look after their residents.
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Review from Anne W (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Well looked after.
Staff lovely.
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Review from Mary W (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, kind and considerate.
The staff are kind and pleasant.
The food is good.
Management is good.
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Review from Evelyn W (Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a resident at Sovereign House for 12-weeks following the amputation of my right leg due to the complications of diabetes. I was treated with kindness and dignity by the most hardworking staff I have ever come across. I was not in the best of health when I arrived, but they gave me back my self-esteem
and encouraged me to do things I thought were beyond my capabilities. I will be forever grateful to them.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to leave your comments. I am so pleased to hear that the care and dedication of the team at Sovereign House were able to contribute in such a positive way to enable your recovery.
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Review from Nicola R (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff - means a lot, especially when visiting is restricted due to Covid.
Mum is happy and loves the food.
Staff I've met go above and beyond to make Mums stay comfortable.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to respond. It's a pleasure for our team to hear that we are making our residents happy and comfortable.
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Review from G A (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum recently spent 2 weeks in Sovereign House. She should have been in 6 weeks but it was very obvious that she was not getting the care she needed so we removed her as soon as we could. Overall, there does not appear to be any management control and staff are left to their own devices. She was being
given 5 doses of laxatives a day and also, on discharge, we luckily quickly realised that they had not sent all her tablets out with her - this could have been life-threatening.
Reply from Carolyn Peacock, Manager at Sovereign HouseDue to GDPR regulations, I am unable to provide a full response in a public forum. All concerns raised are investigated, and any required actions are put into place to continue to build on the quality of care at Sovereign House. All medications are administered in line with GP or hospital directions.
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Review from Jayne P (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sovereign give an extremely high level of care to my relative. Its staff are outstanding in many ways and well-led in all areas.
Reply from Carolyn Peacock, Manager at Sovereign HouseThank you for taking the time to leave this wonderful feedback. Staff understand that it is a difficult time with the present situation, and every effort is being made to keep your loved one happy and well looked after.
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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for Sovereign House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.530 for Sovereign House is calculated as follows: ( (141 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 217 Ratings = 4.53
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Sovereign House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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