Sovereign House

Chelmarsh, Daimler Green, Coventry CV6 3LB
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9.5 35 Reviews
  • Sovereign House, Coventry
Sovereign House is suited to a wide range of nursing and mental health related requirements, specialising in EMI nursing and fully-equipped for physical disabilities.

Together with expert care, Sovereign House focuses on companionship and an enjoyable daily lifestyle, maintaining an activities programme and encouraging as much independence as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Rollins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Sovereign House Reviews (35)

9.5

Sovereign House has a Review Score of 9.5 (9.498) out of 10, based on 21 reviews in the last 2 years.
Over all time Sovereign House has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sovereign House
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Total of 35, showing 21-35
Review from Emma-Louise F (Granddaughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan has been at the home, the staff have gone above and beyond to make my nan welcome. The rooms are lovely and clean, Nan enjoys her meals and being Irish (my nan), they are good at making cups of tea and bringing biscuits. As a family, we can't thank Sovereign House enough for making a difficult
time more bearable. They continue to meet my nan's medical needs and are quick to contact us when concerned. Thank you Sovereign House, you mean a lot to us!
Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team. Kind regards.

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Review from Pamela K (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home and room were very pleasant - staff are friendly and, as most work some places more than others, some got to know my mum's needs better than others. Food was good but unfortunately not to my mum's liking as she never liked wet food, gravy or sauces, but they tried to adapt them. The staff are
kept busy and it would be good if visitors had a coffee machine or facilities, they could make a drink and leave a donation. I never met management except the discharge coordinator who kept us up to date. A negative, my mother could not be taken to a 100th birthday party in the lounge as they are so short on wheelchairs! I believe they have only three!
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to leave a review. I am pleased that you found the home and room pleasant. We have refurbished all the communal areas at Sovereign House and are continuing with redecoration of all residents' bedrooms.
We complete staffing rotas, with the aim that staff work consistently, in an allocated area within the home, so they get to know residents and develop professional relationships and knowledge of residents' preferences.
Tea, coffee and cold drinks are available at all times within the kitchenette areas on each floor for visitors to make drinks. Following your feedback we have completed notices to welcome visitors to use the facilities and will also discuss this with visitors as we welcome them to the home.
Further wheelchairs are now available for transfer of residents and this will continue to be monitored that we have sufficient to meet residents needs.

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Review from Pamela T (Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident the care I received was wonderful. The carers were great. Lovely girls and so caring.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to give your feedback. It is a delight to hear that you had a positive experience of your time as a resident at Sovereign House.

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Review from Angela L (Friend of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to Sovereign House since March 2023, when a friend of mine moved into the care home. There is a very welcoming atmosphere and friendly, happy staff. It is a pleasure to visit my friend there. He is so happy there.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for your kind review; we are very pleased to hear your experience with us has been a positive one, and we are grateful you have taken the time to share your thoughts and feelings. Here at Sovereign House, we strive to ensure both residents feel at home and their visitors feel welcome. We are very glad your friend is happy and settled here.

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Review from J T (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum thinks of this home as a hotel, she likes living here. She is happy with the staff but doesn't like some of the food and fluids now as they have to be prepared in a certain way. The staff are friendly to me when I visit or phone.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to write a review. It is a pleasure to hear that your Mum is happy at Sovereign House and of the friendliness of the staff in welcoming you during your visits.
Myself and chef can meet with you to discuss your Mums dietary needs and improvements that can be made now that changes have been made in line with advice from health professionals.

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Review from David W (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident for the last 12 months after suffering a major stroke. The management, lead nurses and carers have always been very supportive of his care and well-being and have me informed and involved with his care.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to provide your response. Our team are pleased to hear that you and your friend are having a positive experience at Sovereign House with care and well-being. It is always our aim to keep family and friends involved and informed.

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Review from Peter M (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very acceptable.
Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for taking the time to leave a review. I will pass on your comment to our home team.
Best Regards.

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Review from E P (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are terrific and most helpful to serve you, especially at bedtime and getting up for the day.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to write a review regarding your stay at Sovereign House. I am so pleased to hear of your positive experience and the helpfulness of the staff.

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Review from G J (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very well trained to make sure the care home is managed smoothly every day. Nurses and care workers are kind, lovely and very helpful. They are trying their best to look after their residents.
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Review from Anne W (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Well looked after.
Staff lovely.
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Review from Mary W (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, kind and considerate.
The staff are kind and pleasant.
The food is good.
Management is good.
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Review from Evelyn W (Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was a resident at Sovereign House for 12-weeks following the amputation of my right leg due to the complications of diabetes. I was treated with kindness and dignity by the most hardworking staff I have ever come across. I was not in the best of health when I arrived, but they gave me back my self-esteem
and encouraged me to do things I thought were beyond my capabilities. I will be forever grateful to them.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to leave your comments. I am so pleased to hear that the care and dedication of the team at Sovereign House were able to contribute in such a positive way to enable your recovery.

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Review from Nicola R (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff - means a lot, especially when visiting is restricted due to Covid.
Mum is happy and loves the food.
Staff I've met go above and beyond to make Mums stay comfortable.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to respond. It's a pleasure for our team to hear that we are making our residents happy and comfortable.

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Review from G A (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum recently spent 2 weeks in Sovereign House. She should have been in 6 weeks but it was very obvious that she was not getting the care she needed so we removed her as soon as we could. Overall, there does not appear to be any management control and staff are left to their own devices. She was being
given 5 doses of laxatives a day and also, on discharge, we luckily quickly realised that they had not sent all her tablets out with her - this could have been life-threatening.
Reply from Carolyn Peacock, Manager at Sovereign House

Due to GDPR regulations, I am unable to provide a full response in a public forum. All concerns raised are investigated, and any required actions are put into place to continue to build on the quality of care at Sovereign House. All medications are administered in line with GP or hospital directions.

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Review from Jayne P (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sovereign give an extremely high level of care to my relative. Its staff are outstanding in many ways and well-led in all areas.
Reply from Carolyn Peacock, Manager at Sovereign House

Thank you for taking the time to leave this wonderful feedback. Staff understand that it is a difficult time with the present situation, and every effort is being made to keep your loved one happy and well looked after.

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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Sovereign House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.498 for Sovereign House is calculated as follows: ( (164 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 237 Ratings = 4.498
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sovereign House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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