Sovereign House

Sovereign House went over and above in the care of my mum. Nothing was too much trouble for them and they did all they could to make Mum feel safe and comfortable in her stay and her team was terrific.

I found the staff very welcoming and helpful. I'm very pleased how my husband is cared for.

My sister has been very well looked after since January 2024. She always looks clean and tidy and her room is spotless. Staff are always polite and smiling and I consider my sister to be very lucky to spend her final days here.

My husband spent one night in respite care which should have been 6 weeks. He returned from dialysis needing oxygen. He could not alert the care staff so he phoned me. I phoned the home but there was no reply. I was forced to call an ambulance from my home. 3 hours later the ambulance arrived. It was a very stressful experience for both of us. The home smelt. Spilt food was not cleared up for days.

My mother has been at SH since December of 2023 to present April 2024. She has been provided with excellent care. The staff are very caring and compassionate and became our extended family. They are prompt and attend to her every need. Staff go above and beyond to take care of the residents. SH made a very difficult time in my parents' lives bearable. My mother feels cared for and safe. A high level of care was provided and kept family informed and involved. It’s been a very pleasant experience.

Our family is very pleased with the care our mother is receiving. We feel she is safe, and her needs are taken care of. The staff are friendly and keep us informed of our mother's health and needs.

My relative was discharged from hospital to Sovereign House and after 6 weeks his care needs and wishes were reviewed. He had found that he felt much safer and happier with carers around him day and night. Despite formerly living in a warden-controlled complex, the social worker felt he would benefit from a care setting. He was lucky to be offered a place at Sovereign House where he had already made positive relationships with staff and some of the other residents. He loves his room and has been promised it will be redecorated. His health is relatively stable at present, and he has been able and encouraged to contribute positively to the life of the community. He is happy to live there and we are grateful for the care he receives and seek to support the staff in caring for his needs. A lovely environment.

Since my nan has been at the home, the staff have gone above and beyond to make my nan welcome. The rooms are lovely and clean, Nan enjoys her meals and being Irish (my nan), they are good at making cups of tea and bringing biscuits. As a family, we can't thank Sovereign House enough for making a difficult time more bearable. They continue to meet my nan's medical needs and are quick to contact us when concerned. Thank you Sovereign House, you mean a lot to us!

The home and room were very pleasant - staff are friendly and, as most work some places more than others, some got to know my mum's needs better than others. Food was good but unfortunately not to my mum's liking as she never liked wet food, gravy or sauces, but they tried to adapt them. The staff are kept busy and it would be good if visitors had a coffee machine or facilities, they could make a drink and leave a donation. I never met management except the discharge coordinator who kept us up to date. A negative, my mother could not be taken to a 100th birthday party in the lounge as they are so short on wheelchairs! I believe they have only three!

As a resident the care I received was wonderful. The carers were great. Lovely girls and so caring.

I am a regular visitor to Sovereign House since March 2023, when a friend of mine moved into the care home. There is a very welcoming atmosphere and friendly, happy staff. It is a pleasure to visit my friend there. He is so happy there.

My mum thinks of this home as a hotel, she likes living here. She is happy with the staff but doesn't like some of the food and fluids now as they have to be prepared in a certain way. The staff are friendly to me when I visit or phone.

My friend has been a resident for the last 12 months after suffering a major stroke. The management, lead nurses and carers have always been very supportive of his care and well-being and have me informed and involved with his care.

Very acceptable.

Staff are terrific and most helpful to serve you, especially at bedtime and getting up for the day.

All staff are very well trained to make sure the care home is managed smoothly every day. Nurses and care workers are kind, lovely and very helpful. They are trying their best to look after their residents.

Management is good.

Staff lovely.

I was a resident at Sovereign House for 12-weeks following the amputation of my right leg due to the complications of diabetes. I was treated with kindness and dignity by the most hardworking staff I have ever come across. I was not in the best of health when I arrived, but they gave me back my self-esteem and encouraged me to do things I thought were beyond my capabilities. I will be forever grateful to them.

Staff I've met go above and beyond to make Mums stay comfortable.