Aldergrove Manor Care Home

280a Penn Road, Penn, Wolverhampton WV4 4AD

Group: Select Healthcare

Person in charge: Jeanette Jarvis (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog, Urdu

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Aldergrove Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Aldergrove Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Aldergrove Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Aldergrove Manor Care Home is calculated as follows: ( (39 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.071 Points relating to the number of positive Reviews for Aldergrove Manor Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 1 Reviews ÷ 14 Target = 0.071

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Aldergrove Manor Care Home has a Review Score of 7.8 (7.842) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aldergrove Manor Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aldergrove Manor Care Home

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1

I searched long and hard to find the right place for my sister and brother-in-law, they were both in another care home which was awful. what a relief for them both to come to such a professionally run establishment. The place is spotless, patients are encouraged to take part in activities, the food is first rate, varied and plentiful, the staff are friendly professional caring people the management is just excellent. Both my brother and sister thought they had moved to a 4* hotel compared to their previous place, which saw them both lose weight. Both my sister and brother-in-law are very happy where they are now, and we all cannot thank the people of alder grove manor enough.
for making their stay so pleasant and worry-free. THANK YOU ALDER GROVE MANOR

How likely would you be to recommend Aldergrove Manor Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My mother recently moved to Aldergrove Manor from a previous care home. When she first arrived she was very agitated, confused and had problems sleeping which caused disruption to the other residents. However, with the patience, dedication and care that the staff on the Haven Unit have given her she is now relaxed, less confused, sleeping better at night and therefore less disruptive. She is now happy, comfortable, clean and tidy and really enjoys the meals, especially the cakes.
I would like to send my sincere thanks to all at Aldergrove Manor especially the staff on the Haven Unit, who are always friendly and professional, for caring for my mother and getting such a positive change in her personality. I now have peace of mind that she is being properly looked after.

How likely would you be to recommend Aldergrove Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jeanette Jarvis, Registered Home Manager at Aldergrove Manor Care Home responded to this review on 12 May 2017:

Thank you so much for your kind remarks. The staff appreciate the recognition.

I called Aldergrove Manor to enquire about their home. I spoke to the manager who was pleasant and informative. I later visited to view. Wow. I was pleasantly surprised. Friendly, professional, clean, fresh smelling and tastefully modern. I arranged for my dad to become a resident. I'm so pleased he is in the right hands. My stress has been relieved by Aldergrove. They look after him, he is happy and comfortable and the staff keep you informed. I'm so happy with my choice. Professional, warm and friendly. All the staff are passionate about their jobs and that's why they do it so well. Definitely a 5-star rating.

How likely would you be to recommend Aldergrove Manor Care Home? Extremely Likely

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Care / Support

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Treated with Dignity

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Average Rating:   4.8 out of 5

Jeanette Jarvis, Registred Home Manager at Aldergrove Manor Care Home responded to this review on 24 Jan 2017:

Thank you for the fantastic review all the staff at Aldergrove Manor appreciate it.
Jeanette

We recently had our father in Aldergrove Manor for end of life care, the staff were excellent under the circumstances, they were very understanding and very patient with our father. The catering was very good indeed whenever we wanted a drink it was there and sandwiches etc were supplied whenever we had overnight stays.

How likely would you be to recommend Aldergrove Manor Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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