Holmer Manor Care Home

Leominster Road, Holmer, Hereford HR4 9RG
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9.9 58 Reviews
  • Holmer Manor Care Home, Hereford
Holmer Manor private nursing home in Hereford offers the highest standards of luxury accommodation and exceptional quality care for up to 39 residents.

Located next to the historic Holmer church, off Leominster Road in Herefordshire, Holmer Manor is a beautiful Victorian building with a purpose-built extension, providing great facilities suitable for various different needs. Holmer Manor is easily accessible from a range of nearby locations such as Hereford, Leominster, Ledbury, Bromley and Bromyard.

Holmer Manor offers superior levels of high-quality care for people needing Nursing, Residential or Dementia care in the Herefordshire area. The team strives to provide unbeatable levels of respect, dignity, support, and loving care towards every resident at all times.

The home is ideally suited to those looking for nursing homes in Herefordshire, and provides excellent nursing care in a friendly and welcoming ‘home from home’ environment that contrasts corporate new-build nursing homes.

For those who don’t yet need nursing care but are looking for somewhere that daily needs can be met in residential care homes in Herefordshire, then Holmer Manor is a perfect solution. By choosing Holmer Manor, you can be assured that your friend or family member is being taken care of in a friendly home environment that will be able to cater for them in the future if their requirements become more complex.

Holmer Manor is also one of the leading dementia care homes in Herefordshire thanks to its team of highly experienced carers with specialised training and knowledge in dementia care.

For residents who don’t yet need full-time care but require short-term support, sometimes because their usual carers are unavailable, Holmer Manor’s respite care services are ideal. Each of Holmer’s respite or short-stay residents receive the same levels of care, respect, and dignity that full-time residents would.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

Please visit our website for more detailed information regarding fees

These prices are only a guideline, please contact Holmer Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Holmer Care Home Ltd

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (16)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at any time of the day although the home do ask that resident's privacy at lunchtime is respected

Parking

  • There is ample parking within in the grounds of Holmer Manor and also on the quiet road immediately in front of the home

Holmer Manor Care Home Reviews (58)

9.9

Holmer Manor Care Home has a Review Score of 9.9 (9.866) out of 10, based on 19 reviews in the last 2 years.
Over all time Holmer Manor Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holmer Manor Care Home
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Total of 58, showing 41-58
Review from A D (Son of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time I contacted the home to find care for my father, the staff were engaged with getting to understand his needs. Since he moved in, his care has been excellent, and the busy staff will always find time to talk to me about how he is doing.
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Review from M E (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Trying to do their best in difficult times. My father seems relatively happy being it's his first time separated from his wife in 70 years.
Unable to see his room at present because of rules.
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Review from Colin C (Cousin of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting my cousin on Wednesday morning I found the staff extremely welcoming, friendly and went well above normal duties. Offering refreshments informing me why my cousin was a little delayed in visiting me, making sure we had a good visit.
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Review from Mary C (Wife of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My husband went to Holmer Manor for respite. The first impression was worrying, the staff who answered the door were not aware of his arrival. My husband had some complex issues There were no pre-admission notes taken. My husband phoned early afternoon to say he was still in his wheelchair with his
outdoor coat on. The staff had been informed he had a small sore on his sacrum and he needed to be put to bed for a couple of hours in the afternoons. It states in the brochure there is access to both a TV and internet!. My husbands first day was sitting staring out onto the A49. The manager sorted out these issues the following day. On his first night he had to phone home to ask if we could phone and ask to be put to bed. Often his buzzer was out of reach. If they were short of staff he would be left in bed. On two occasions the staff let him slip off the sling onto the floor, luckily he was not hurt. The sore on his sacrum has broken down. It's been a terrible experience.
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Review from Susan W (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was in Holmer Manor Care home till she was taken into hospital in January after catching Covid from someone within the home, so after all the expense and putting a screen up it didn't stop the virus and my mum went without seeing her family this last year for nothing and she has sadly passed
away. The staff were mostly caring but the management and owner were a disgrace. They never called the hospital once to see how mum was doing and when she passed away not one call to the family, not even a condolence card which is very uncaring and unprofessional. I would not recommend this home at all.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you for your review. It is very disappointing that having tried so hard to fulfil your expectations and having exchanged in excess of 50 detailed emails with you and your sister since August 2020 that you continue to denigrate our incredibly hardworking and diligent team. I have emails from you praising our manager but now you publicly call her a "disgrace" and I personally felt I bent over backwards and could have done no more to address your wishes.
We do not call the hospital because when there are next of kin involved the hospital rarely if at all communicates with care homes about the patient, especially with their huge C-19 workload. Profuse apologies for not calling you but we were managing an outbreak of Covid in the home which meant many staff were off work self-isolation and the manager and admin were working 18+ hour shifts caring for our residents. We would ask readers to note that other reviews have a very different view of Holmer Manor and its staff team.

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Review from Sharon M (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was at the home for 15 months. The care was average apart from one or two that really made an effort. Because of lockdown, we were unable to come into the home to see mum and during this time her dementia got worse. Mum was in good health until January when one of the staff gave my mum COVID.
She never left her room so who else did she get it from.
My mum died in hospital after being in there for three days. The home did not call to see how she was, we did not receive a sympathy card, no contact at all from the home.
When we went to collect mums belongings they were dumped into boxes like rubbish some in black bin bags, ornaments mum had for years were broken (absolute disgrace).
My sister and I had contact with the owner during mums stay here and found him to be unapproachable and very rude. Would definitely not recommend Holmer Manor.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you for your review. It repeats many of the issues in your sister's review. It is very disappointing that having tried so hard to fulfil your expectations and having exchanged in excess of 50 detailed emails with you and your sister since August 2020 that you continue to denigrate our incredibly hardworking and diligent team. I personally felt I bent over backwards and could not have done more to address your wishes.
We do not call hospitals because when there are next of kin involved the hospital rarely if at all communicates with care homes about the patient, especially with their huge C-19 workload. Profuse apologies for not phoning - we were managing an outbreak of Covid which meant many staff were off work self-isolating and the manager and admin were working 18+ hour shifts caring for our residents."Mums belongings" were packed in plastic due to infection control regs and 100% ornaments were intact. To others, please believe this review doesn't portray Holmer accurately.

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Review from G M (Son of Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of visiting mother was satisfying. I would probably say that if anything could change it would be the time getting through to management on the phone. I think that £850 week is a lot of money but it was local and Mother seemed to be well looked after. Although she caught a chest infection
(don't know how). The staff could maybe answer the door a bit quicker.
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Review from Gregg E (Nephew of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, my Uncle loves it, they're 100% satisfied with his care. Would recommend to anybody, always willing to help with visits. Brilliant care home. Staff always willing to help with anything. My Uncle is always saying to me how much he likes it here. Thank you.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

thank you so much for your kind review - very much appreciated.

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Review from Hilda B (Wife of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To know my husband is so well looked after has meant a great deal to me.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Dear Hilda - thank you very much for your kind comments, which I will pass onto the staff team - it is our privilege to have your husband living in our home.

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Review from Keith W (Son of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother had been in care at Holmer from January 2020 to her death in December 2020. The care provided by the staff at Holmer Manor was exemplary. She was treated with care and dignity at all times. Staff were always on hand to either provide updates on mothers' condition or would find the nurse on duty
for mothers floor for an update to be provided. The nursing staff always had time to talk through mothers' condition.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you very much for your most kind review, which is much appreciated by all of us especially in these challenging times, it is lovely for the hard work of the staff team to be so generously recognised.

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Review from Marilyn P (Niece of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always made to feel welcome. Staff really care about the welfare of the residents. Residents always appear happy and well cared for. The food is excellent. The home is clean and well maintained. Plenty of activities and entertainment provided.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Dear Marilyn, thank you so much for your review which is really much appreciated. If you could let me know what we could do to make the rooms better, I would be most grateful as most have been refurbished in past 12 -18 months including new furniture so I am worried that we may have missed something. Many thanks, Geoff.

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Review from Cate S (Friend of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The recently created "covid safe" family meeting room is beautiful, lovely decor and floor to ceiling clear perspex screen, with microphones to hear each other. The owner has gone to a lot of trouble and no doubt expense to set this up for family and friends to visit their loved ones. The staff are
a delight and are so positive, caring and helpful. They recently assisted my friend to contact their bank with new instructions, and the carer used their own phone for this purpose. The admin staff are so friendly and nothing seems too much bother for them. When you think about what they have all had to deal with during the pandemic lockdown, it is a wonder they have any energy left. I am so pleased and relieved that my friend is living at Holmer Manor, it has been a load off my mind and he is very happy there. Thank you.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Dear Cate - very many thanks for your very kind review and I am delighted the visiting room is working so well for you - hopefully, in the near future, we will be able to dispense with it and resume some form of face to face visits. I will pass on your compliments to the team, thanks again.

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Review from Michael T (Respite Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am here on respite and have been extremely well looked after. The only problem I have is the rest of the patients are beyond having a sensible conversation with. That is because at 81 I am still reasonably mentally stable, able to reason and I can do things for myself.
Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you very much for your kind review - we do understand your comments as we provide care for people with dementia. We hope we can have you back to say another time.

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Review from Carrie A (Daughter of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about Holmer Manor Nursing Home. My mother was treated kindly and with respect at all times. The staff, from the manager through to nurses and care assistants, in fact, everyone, went over and above what might reasonably be expected of them.
Sadly, Mum recently
passed away in the nursing home, suffering from both Dementia and breast cancer so her needs were complex. For the last critical week of Mum's life, the staff were especially caring. I would not wish to miss anyone in giving praise so would also like to mention the Cook as well as all the lovely caring staff, as she made a special effort to look after my family as we sat for the last week with Mum. She cooked food for us, ensured we had tea/coffee and sandwiches which helped to sustain us.
So, to conclude, the whole team worked to ensure the most important person was nursed and cared for as a person, not just as a resident or a patient, but as a frail and needful human being. Thank you all.
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Review from A B (Son of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for in a very compassionate way. The staff are all very caring and helpful. The standards of cleaning in the home are very good. The general appearance of the accommodation is good, clean and tidy, but not clinical, more homely. The food is of a very good standard and plentiful.
Overall, this is a very good home, and I am very grateful to the staff for caring for my mother.
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Review from A O (Great-Niece of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Holmer Manor three months, during this time I feel her health and zest for life has greatly improved. All staff on all levels, management, nurses, care workers, kitchen and cleaning are always available, happy and keen to help make my visits and aunt's stay the best it can be. Thank
you all.
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Review from Antje P (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very welcoming and consistently kind to my mother.
Staff pop in regularly to offer drinks and check Mum is OK.
We have been able to furnish the room to Mum's taste and the room is comfortable.
Mum's wishes are respected and she enjoys staff stopping to chat.
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Review from Colin M (Husband of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very good. My wife is very happy.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Holmer Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Holmer Manor Care Home is calculated as follows: ( (197 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 224 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmer Manor Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 4 hours ago

we have two lovely bedrooms with en-suite wet rooms available either for nursing or residential residents

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Awards / Recognitions (0)

Meet the Team (3)

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Kate Smith

Job Title: Manager Joined: 2025

My name is Kate Smith and I am the Manager at Holmer Manor Nursing Home. I have worked in Health and Social Care since graduating in 2005, initially in supported living where I also gained my Masters degree. My first Registered Manager’s position was in 2009 when I commissioned an Extra Care Facility, and since then I have worked in a variety of roles as a Registered Manager. I have also worked as Regional Manager’s for care organisations and this has furthered my passion for providing high quality, person-centred care. I have recently come back to Home Management, so as to be closer to home and enable me to work in a home that’s good enough for my Mum – and I believe Holmer Manor is just that! My family are incredibly important to me and in my spare time I enjoy outings with my husband and our son, sunny holidays whilst reading a good book. If you would like to come and visit Holmer Manor, please feel free to contact me and I would be more than happy to show you around our wonderful home.

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Princy Mangan

Job Title: Clincal Lead and Registered Nurse Joined: 2017

Princy has been at Holmer Manor for 5 years and leads the nursing team and is overall responsible for all clinical matters . She is also involved daily hands on with the clinical care of any Holmer residents who need her.

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tracy jackson

Job Title: Deputy Manager Joined: 2024

My name is Tracy Jackson, I started care in 2021, my background is in mental health where I started as a support worker, moving into a deputy manager role. This encouraged me to become a little hungry for a higher position in care, so I completed evening college putting my self through My NVQ level 4. In the meantime I dedicated myself to helping individuals to manage their well-being with compassion and understanding. During this time the opportunity to become a registered manager become available ; after successfully gaining my registration, I remained in the role for 14 years. After a period managing a supported living service, i wanted to return to my passion which is residential care as part of the management of team of the wonderful Holmer Manor.
My life has been shaped by a deep commitment to care , whether in a professional setting or with my own family.
I enjoy time with my children and nine grandchildren, holidays away with my husband, in the caravan exploring the UK coastal lines. gardening, arts, and crafts. My favorite down time is a good book on a beach.

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