Holmer Manor Care Home

My Mother had the very best care I could hope for until she died on 20th September 2022. She died peacefully and happy in her sleep all thanks to the wonderful care she had received in the twilight months.

The staff are always available to deal with any worries my mum-in-law has also all the family. It is a homely feel not too big or noisy. We feel so relieved and less stressed about my mum being safe and looked after.

Thank you to the manager for all your support.

The recent loss of her husband, my father, has been handled with care and compassion. Thank you

The new management team are a breath of fresh air as they listen to you and act accordingly.

From the time I contacted the home to find care for my father, the staff were engaged with getting to understand his needs. Since he moved in, his care has been excellent, and the busy staff will always find time to talk to me about how he is doing.

Unable to see his room at present because of rules.

On visiting my cousin on Wednesday morning I found the staff extremely welcoming, friendly and went well above normal duties. Offering refreshments informing me why my cousin was a little delayed in visiting me, making sure we had a good visit.

My husband went to Holmer Manor for respite. The first impression was worrying, the staff who answered the door were not aware of his arrival. My husband had some complex issues There were no pre-admission notes taken. My husband phoned early afternoon to say he was still in his wheelchair with his outdoor coat on. The staff had been informed he had a small sore on his sacrum and he needed to be put to bed for a couple of hours in the afternoons. It states in the brochure there is access to both a TV and internet!. My husbands first day was sitting staring out onto the A49. The manager sorted out these issues the following day. On his first night he had to phone home to ask if we could phone and ask to be put to bed. Often his buzzer was out of reach. If they were short of staff he would be left in bed. On two occasions the staff let him slip off the sling onto the floor, luckily he was not hurt. The sore on his sacrum has broken down. It's been a terrible experience.

My mum was in Holmer Manor Care home till she was taken into hospital in January after catching Covid from someone within the home, so after all the expense and putting a screen up it didn't stop the virus and my mum went without seeing her family this last year for nothing and she has sadly passed away. The staff were mostly caring but the management and owner were a disgrace. They never called the hospital once to see how mum was doing and when she passed away not one call to the family, not even a condolence card which is very uncaring and unprofessional. I would not recommend this home at all.

My sister and I had contact with the owner during mums stay here and found him to be unapproachable and very rude. Would definitely not recommend Holmer Manor.

My experience of visiting mother was satisfying. I would probably say that if anything could change it would be the time getting through to management on the phone. I think that £850 week is a lot of money but it was local and Mother seemed to be well looked after. Although she caught a chest infection (don't know how). The staff could maybe answer the door a bit quicker.

Lovely staff, my Uncle loves it, they're 100% satisfied with his care. Would recommend to anybody, always willing to help with visits. Brilliant care home. Staff always willing to help with anything. My Uncle is always saying to me how much he likes it here. Thank you.

To know my husband is so well looked after has meant a great deal to me.

Mother had been in care at Holmer from January 2020 to her death in December 2020. The care provided by the staff at Holmer Manor was exemplary. She was treated with care and dignity at all times. Staff were always on hand to either provide updates on mothers' condition or would find the nurse on duty for mothers floor for an update to be provided. The nursing staff always had time to talk through mothers' condition.

Always made to feel welcome. Staff really care about the welfare of the residents. Residents always appear happy and well cared for. The food is excellent. The home is clean and well maintained. Plenty of activities and entertainment provided.

The recently created "covid safe" family meeting room is beautiful, lovely decor and floor to ceiling clear perspex screen, with microphones to hear each other. The owner has gone to a lot of trouble and no doubt expense to set this up for family and friends to visit their loved ones. The staff are a delight and are so positive, caring and helpful. They recently assisted my friend to contact their bank with new instructions, and the carer used their own phone for this purpose. The admin staff are so friendly and nothing seems too much bother for them. When you think about what they have all had to deal with during the pandemic lockdown, it is a wonder they have any energy left. I am so pleased and relieved that my friend is living at Holmer Manor, it has been a load off my mind and he is very happy there. Thank you.

I am here on respite and have been extremely well looked after. The only problem I have is the rest of the patients are beyond having a sensible conversation with. That is because at 81 I am still reasonably mentally stable, able to reason and I can do things for myself.

So, to conclude, the whole team worked to ensure the most important person was nursed and cared for as a person, not just as a resident or a patient, but as a frail and needful human being. Thank you all.

My mother has been cared for in a very compassionate way. The staff are all very caring and helpful. The standards of cleaning in the home are very good. The general appearance of the accommodation is good, clean and tidy, but not clinical, more homely. The food is of a very good standard and plentiful. Overall, this is a very good home, and I am very grateful to the staff for caring for my mother.