Waverley House Care Home has an excellent record in providing up-to-date elderly care methods which are appreciative of personal needs and family circumstance.
The home practises independent living techniques, including for service users who have dementia, with the aim of achieving the best possible quality of life for as long as possible.
A number of activities and therapies are available depending upon requirements and Waverley House's friendly team of staff benefit from a range of regular training programmes.
Care Provided by Waverley House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
- Self-Funded Nursing Dementia Care: from £1,357
- RESPITE Self-Funded Nursing Dementia Care: from £1,457
Contact Waverley House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Alan Riley (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Number of floors: 3
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Waverley House Reviews (24)
Waverley House has a Review Score of 9.4 (9.445) out of 10, based on 9 reviews in the last 2 years.
Over all time Waverley House has 24 reviews.
What makes this care home especially special is the genuine sense of community. Residents are encouraged to feel settled and independent while always knowing support is close at hand. Daily life is unhurried and peaceful, allowing residents to enjoy their routines and socialise comfortably.
The staff are truly exceptional and are without doubt the heart of the home. Every member of the team shows outstanding kindness, patience, and compassion in everything they do. They take the time to get to know each resident as an individual, treating everyone with respect, dignity, and genuine warmth. It is clear that the care provided goes far beyond basic needs, they go the extra mile for the residents.
Thank you so much for your kind and thoughtful review. It means a great deal to our whole team to know that the care, community, and atmosphere we work hard to create are felt and appreciated. Your words will be shared with our staff, who will be very proud to read them.
On entering Waverly House it feels very a cosy, comfortable environment, with lovely soothing music to greet you, and all the staff very friendly and accommodating to you, feels a very homely home. I was visiting a friend who was receiving end of life care. The standard of care was exceptional. All staff were very kind, caring and sensitive at this difficult time, but provided such reassurance and support for the family.
Thank you so much for sharing your experience. We're deeply touched by your kind words and are glad that Waverly House felt welcoming and homely during such a difficult time. Our team strives to provide compassionate, sensitive care for both residents and their families, and it means a great deal...
Very impressive in every respect; nothing too much trouble.
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us.
Thanks, Sam
Thank you, Sam, for sharing such a heartfelt message. We're truly honored to have cared for your dad and grateful to hear our team could provide comfort and kindness during this difficult time. Your words mean a lot to us.
I have not attempted to 'mark ' some of the points. I was here such a short time and my needs so untypical. The floor staff were all very friendly and always willing to help. They have patience and understanding with the ordinary residents. A possible future for me.
Thank you for your honest feedback. We're glad to hear our floor staff were friendly and supportive during your stay. If the future brings you back, we'll be here to help with whatever you need. Wishing you all the best!
We have found Mum has settled in well. So far so good. Knowing some of the staff is a good thing. If I'm honest could ask Mum if she needs anything. But that's if Mum Is telling me the truth! But we are happy with the service so far.
Thank you so much for leaving us a review. I'll be sure to share it with the rest of the team!
A lovely calm place to be. The staff are attentive and work very well together as a team. They are quick to respond to residents needs and are caring. It's a happy place.
Thank you for leaving us this kind review, we really appreciate it. The team will be delighted to read it.
Dad moved to Waverley house in 2024 with a broken hip after a stay in hospital struggling with dementia. He was very confused and lost. The staff at Waverley House have all been extremely caring and kind and they brought Dad back to stable and happy and content. The support they provided was first class. Dad grew to be as settled as he may ever be and we couldn't have asked for better care for Dad. Thank you to all the wonderful staff.
Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.
Recently my wife had a fall resulting in a fractured hip. She lives in the nursing suite of 40 residents. The carers and nurses have provided excellent rehabilitation support and real progress is being made to improve my wife's quality of day-to-day life. Waverley provides a homely, relaxed atmosphere for residents and visitors with hardly any restrictions imposed. The kitchen staff produce excellent meals and if needed adjusted for individual needs. The standard cleaning and laundry is excellent. Activities to stimulate interest is a regular feature including a wide variety of musical events; most allowing residents to take part. A Church communion service is held. One-to-one interaction is tailored to specific needs and abilities. Residents' families and friends form informal groups to share their own feelings and discuss ways in which life can be improved for residents without adding to the very high workload.
Thank you for leaving us such kind words about the care of your wife, I will make sure to pass the lovely comments on to the rest of the team.
I stayed at Waverly House for several months in early 2023, recovering from both a fractured hip and kidney problems. It was exactly what I needed after the racket and general business of hospital wards: a comfy room with en-suite, cheerful, friendly staff and good food! I consider myself lucky to have been the subject of their hospitality.
Thank you for this lovely review, we are glad that we could help you on your road to recovery and hope you are well now. Your kind words will be passed onto the rest of the team.
Thank you Waverley for your holistic care
This is such a lovely review, thank you. Our hard-working team strive to achieve the best care possible for all of our residents and were so pleased to see you and your family are experiencing this first hand. We give our condolences for the loss of your wonderful mum.
I cannot thank the staff at Waverly House Care Home enough for all the wonderful care, dedication, hard work and patience that was given to my late mother during her stay there. She was happy living at Waverly House considering she had lost her independence and it was always comforting to know how well she was being looked after, living so far away. My family and I were always welcome when we visited her. The end-of-life care given to my mother was exceptional. Once again, I would like to thank the staff.
This is so lovely to read. Our wonderful team strive to achieve the best care possible for our residents and it's fab to hear that you feel this way also. Condolences to you and your family.
Nothing was too much trouble, and her wishes were respected even though hospital visits were indicated from time to time. She declined under most circumstances, which is a great pity.
My sincere thanks go to the staff of Waverly House, and keep up the good work please!
We are so pleased to receive this lovely review from you. Our team here at Waverley House strive to achieve the best care possible for all of our residents. Sending our condolences to you and your family.
My Mother's care at Waverley House was of a very high quality. She was well looked after and was made to feel safe in a good environment. She made a few new friends with other residents and many with the staff who made her feel welcome.
Thank you for taking the time to leave us a review. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Waverley House.
The care my father received for the last 10 months of his life whilst suffering with heart problems and dementia has been second to none. Each and every member of staff treats residents and their families with love, concern, utmost professionalism, care and respect. I have no hesitation in thoroughly recommending Waverley House to anyone seeking residential or nursing care for their loved ones.
Thank you so much for your kind words, they will be passed onto the team. Condolences to you and your family.
My dear friend and companion spent a month at Waverley House until mid-December during the final weeks of her life when she was at her most weak and vulnerable. I visited her often and was able to witness for myself the attentive and consistently good care she received from the fantastic team there. From the caring and accommodating manager and his warm, friendly deputy to every member of the team, nurses, carers and all the other staff at this special care home. They always made me feel welcome and worked tirelessly to help my friend stay comfortable and well cared for. The home is modern, bright, clean and always welcoming. My friend had special dietary restrictions and nothing was ever too much trouble for them to provide! The amazing nurses and carers helped my friend through a very peaceful passing when her time came. I can't recommend Waverley House strongly enough and will be ever grateful for the exemplary care they gave my dearest friend.
Dad has been a resident now for four years and as a family, we have a long association with the team at Waverley. Always welcoming, friendly and with a 'nothing is ever too much trouble' attitude, the staff at Waverley are exemplary in the work they do in caring for my father and all the other residents. The home is a 'home' and not just somewhere that Dad lives. It is clean, bright, warm and has a lovely feel. The food is well presented, varied and appetising and residents are given a choice of daily meals. All in all, it is a first-class home and I would highly recommend to anyone looking for a secure, safe and well managed home for a loved one.
The team at Waverley House have provided friendly and caring services for my elderly sister. They show sensitivity to my sister’s wishes and needs. I think this is due to good leadership which has developed a caring and conscientious staff.
Over the past few years, the staff at Waverley House have looked after my Gran on the nursing floor, and my Grandad first as a visitor to the day centre and then as a resident. I feel the fact my Grandad chose to move to Waverley House after my Gran passed away demonstrates how high the standard of care is. During COVID-19 there have been no cases at the home, the staff have been tremendous on this front. When we weren't allowed to visit on a couple of occasions they helped organise Skype calls. There are countless personal little touches that make the world of difference. To say the staff are kind is an understatement, I have interacted with staff in the office, nurses, HCAs, domestics and the chefs. Everyone goes out of their way to look out for the residents and visitors. Knowing my Grandad is here, safe and loved gives me peace. All I can really say is thank you.
Finding a care home that meets the needs of the family member and in a location that allows for visits from, distant family is difficult.
We as a family feel grateful to have found this one. The manager, who has been there throughout our time of involvement and his staff have always shown great support and knowledge of our parent's needs.
You have to visit and feel the culture and management rather than read reports. I know so much time and effort goes into providing quality care and support to each and every resident, regardless of their needs. There will always be times when your expectations may not be met or decisions are made that may not fit within your expectations. In all these cases we have been able to discuss, understand, or have an impact on what is offered.
I hope that this will helps others.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Waverley House.
There are no upcoming events for Waverley House.
Awards / Recognitions (1)
- Recipient: Waverley HouseDate: Monday 14 May 2012
Meet the Team (2)
After finishing my degree I returned to live in the Leominster area, I was looking for a job to get into the health care sector. I applied for several care positions, Waverley’s “care for them like your own family” attitude is what drew me to them.
When I first started at Waverley I was extremely nervous and had zero experience with helping to care for others. The team were fantastic showing me around and able to answer all my questions. One benefit of working for Shaw is the 70 hours shadowing period. In other care settings, this can period can be as low as 12 hours. Shadowing over a longer period like this allowed me to learn from staff in a hands-on approach, in turn, this allowed myself and the resident to feel confident in my ability to carry out high-quality care when I started my shifts.
I had been a support worker for two years when the position of a team leader became available. I had worked hard as a support worker and felt ready to progress in my career, after an interview I was offered the position.
My current role includes liasing with other health care professionals such as doctors and social workers. It involves me creating care plans individually tailored to each resident under my care. Care plans highlight client's specific needs and includes important information in regards to an individual's care. As a team leader, I am also responsible for a team of care staff in the delivery of care to residents in a designated residential unit. I am responsible for the management and administration of medication. My role includes working effectively with others within the home to ensure resident's needs are safely met. Furthermore, I strive to champion person-centred care approaches. It is my responsibility to maintain knowledge of the organisation’s responsibilities under the CQC regulations, including residents’ rights. In addition to Work in compliance with Shaw Healthcare Policies & Procedures.
Working for the Waverley House has provided me with the opportunity to develop my career within health care. Waverley House is currently part of an exciting development leadership program which are looking for future management candidates amongst their current staff. After an interview process, I was offered the role of an engagement champion. This new role, alongside my team leader position, will allow me to work more closely with management, helping me to develop my leadership style and support new and current staff within the home.
I have been a part of the Waverley Team for two years and it has been a fulfilling experience to work amongst some of the most caring and knowledgeable individuals. It has been an honour to accompany our residents along this important journey of their lives, and provide the wellness, happiness and kindness along the way. I like working at Waverley because amidst all that may seem uncertain to our residents and their families, we provide the certainty of a home away from home. The Waverley Warmth is an experience to be felt, and its great to be a part of that.
Frequently Asked Questions about Waverley House
What types of Care is Waverley House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Waverley House have?
There are 47 Single Rooms.
What are the Facilities & Services at Waverley House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Waverley House to the centre of Leominster?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waverley House to verify any information. View our terms and conditions. Waverley House has an Enhanced Service - more info.