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Elmhurst Care Home

Armoury Lane, Prees, Whitchurch, Shropshire SY13 2EN
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The staff are wonderful, the care is brilliant and I'll always be grateful for the five-star serviceS T(Wife of Resident/Service User)
Elmhurst Care Home, Whitchurch
We were always impressed by the cleanliness and general decoration of ElmhurstGill T(Daughter of Resident/Service User)
Elmhurst Care Home, Whitchurch
Elmhurst has gone above and beyond for the residents and familiesAmy T(Granddaughter of Resident/Service User)
Elmhurst Care Home, Whitchurch

Elmhurst Care Home is family owned, and is situated in the stunning Shropshire countryside. Built on a single floor and with 54 bedrooms, Elmhurst offers quality respite and general nursing care, dementia care, and palliative support

Nutritious food and a varied activities timetable contributes to the residents' well-being. The comfortable communal areas provide a welcoming space for residents to socialise in if they so wish.

The whole team is dedicated to ensuring the residents' safety and privacy, treating them with respect, and responding to individual needs.

Care Provided by Elmhurst Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,699 - £1,699N/A
Residential Dementia Care£1,797 - £1,797N/A
Nursing Care£1,913 - £1,913N/A
Nursing Dementia Care£1,973 - £1,973N/A

Hairdressing and podiatry are excluded in your standard fees.

Contact Elmhurst Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Elmhurst (Shropshire) Ltd
  • Private Owned

Person in charge

  • Paula Riley(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (43)

Elmhurst Care Home Reviews (65)

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10

Elmhurst Care Home has a Review Score of 10 (9.966) out of 10, based on 22 reviews in the last 2 years. Over all time Elmhurst Care Home has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from Sarah W (Niece of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience
I was very impressed with the appearance of the home - very clean, excellent decor - it was like entering a hotel. The staff were both professional and friendly. My family were very reassured that my aunt was being very well cared for.

Thank you all.

Reply from Paula Riley, Manager at Elmhurst Care Home

Many thanks for your review, I will share your thanks with the team, as your appreciation is lovely to receive.

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Review from C B (Husband of Resident) published on 30 August 2024 Submitted via Postal Card
Overall Experience

My wife received exemplary care in Elmhurst and was very pleased with her stay. Elmhurst is a beautiful home in a very pretty rural setting with lovely views. The management and care staff were second to none and they took great care to provide a variety of food that was pureed especially for her. Her room was a perfect blend of practical comfort and the feel of home. My wife will be coming back regularly for her period of respite.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words and feedback, we are so pleased it was a positive experience and hopefully made a difference for you both.

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Review from Angela R (Niece of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience
My auntie was at Elmhurst from the beginning of May to the end of June, when she unfortunately passed away.

The staff were so kind to her and us, her family. Nothing was too much trouble.

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Review from Fiona H (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card
Overall Experience

My mother lived at Elmhurst from July 2021 until she died on 3rd May this year. I had moved her from another care home where the standard of care had been less than satisfactory. The purpose-built accommodation at Elmhurst is ideal, the food is attractively presented and healthy and everywhere is spotlessly clean and regularly redecorated. The best thing about Elmhurst though is the staff. Having visited my mother once or twice a week for three years and phoned her once or twice a day, I have always found them to be polite, professional, friendly, caring and patient. My mother was definitely in the best place.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your lovely comments, it was an honour having your mother in our care and we miss her uniqueness.

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Review from R S (Daughter of Resident) published on 29 April 2024 Submitted via Website
Overall Experience

Compassionate, patient-centred care delivered by wonderful staff. So many places claim to be a home from home, but Elmhurst truly is. They took all of us in as members of the family and made us feel part of the care they delivered in every way. Their attention to detail is second to none meaning they provide proactive care at every level. We will miss the staff and the sense of community we have come to know and love. We would not hesitate to recommend Elmhurst Care Home.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you for your very kind words, it was a pleasure caring for your mum and I'm glad that we made a difference through a very difficult time for you all.

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Review from N B (Son of Resident) published on 26 April 2024 Submitted via Postal Card
Overall Experience

I am a registered nurse with 30 years experience. Elmhurst Care Home is beautifully designed, light and airy, with good floors that look likely to prevent serious injury from falls. The staff are always apparently on hand in the large communal areas and engaged with residents (no TV watching, no checking mobile phones). The staff are super courteous, considerate and appropriately humorous too. Every member of staff is impeccably turned out. Rooms are excellent. The food is superb. Activities sound fun and enthusiastically run. Personal care for my dad is absolutely great, he looks really well and happy.

Reply from Paula Riley, Manager at Elmhurst Care Home

Thank you so much for your kind words and review, it gives the team a real boost to hear how much they, and their hard work is appreciated by family members. I will ensure the team are made aware of your comments and thank you for appreciating all department's contributions because we know that without all the different roles and their efforts, we wouldn't have the lovely home that we have.

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Review from CLIVE L (Son of Resident) published on 11 April 2024 Submitted via Website
Overall Experience

I have no hesitation in highly recommending Elmurst. My Mother was only a resident for three months but in that short time, she received the most outstanding care in all respects. All the staff were exceptional and went out of their way to make her deteriorating condition as comfortable as possible. My first impressions are of a nice hotel rather than a care home. The feel of the place is really special. Visitors were made to feel welcome at all times by the friendly reception staff and nothing was too much trouble. Her room was very clean and bright as were the public areas. The food was very tasty and all homemade in-house. The senior nursing staff have excellent training and experience so it was reassuring to know that my Mother was in the safest of hands. From our first viewing I could tell that the manager had a warm and hands-on approach, all the staff seemed invested and enjoyed working there. I feel lucky to have found my Mother a place at Elmhurst.

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Review from Fiona H (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card
Overall Experience

My father has been in the care of Elmhurst since May last year. He has been cared for in that time beautifully, how any relative would like their family and loved ones to be looked after with care and dignity. He always looked well cared for and groomed. My father's condition makes it difficult for carers to care for him with personal care, but they did it with professionalism and thoughtfulness. As a family, we could relax and know he was receiving the best of care. Thank you to all the staff that made it possible.

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Review from D O (Friend of Resident) published on 15 February 2024 Submitted via Postal Card
Overall Experience

Our dear friend was in Elmhurst for 2 1/2 years. On the day she went in, a beautifully presented room and a lovely vase of fresh flowers. The care - dignity and compassion she received from carers - admin cleaners - kitchen staff and all involved were exemplary, especially in the last six weeks - also the empathy shown to us when visiting was quite humbling. How fortunate that such a care home was available when our 'loved one' needed support.

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Review from S D (Sister of Resident) published on 13 February 2024 Submitted via Postal Card
Overall Experience

I could not believe it when I visited Elmhurst with a view to taking my sister into their care. Friendliness, decor, and cleanliness, all she would need to be provided, trained nurses and wonderful carers. She quickly settled in and joined the social side provided. From the first day to her last, she had the very best care and affection from all. As for myself everyone always had time for me, if just for a chat, I was made so welcome and they were so kind to me at the end of my sister's life. I knew I had found the very best place for my sister to live out her last years.

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Review from G H (Son of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

My father found moving from his own home difficult but the staff were very welcoming and went out of their way to help him settle in. We always felt confident that my father was receiving the best care. All staff were friendly and helpful when we were visiting. Highly recommended.

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Review from Karen A (Daughter of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

I cannot speak highly enough of the care and support given to my father during his residency at Elmhurst, by all the staff. From my first meetings with the management, then nursing staff, carers, chef, reception and maintenance staff, nothing was ever too much trouble to make my father comfortable. Always kind and caring they went above and beyond in the care and support given, and living abroad myself, it was of the utmost importance that I had confidence in his care. Visitors were always welcomed at any time, and most importantly the staff were always cheerful, chatty and full of information. I could ring at any time and the staff would always know me and would be able to give a fully informed update report on my father's health and well-being. The facilities were bright, clean, airy, and most of all cheerful. The equipment supplied was comprehensive, and the catering excellent, with an impressive menu and selection. I cannot thank, or speak highly enough of Elmhurst's care.

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Review from Jackie K (Daughter of Resident) published on 23 November 2023 Submitted via Website
Overall Experience
I cannot praise this facility highly enough. Not only are the buildings bright, cheerful and spotlessly clean but the staff are in a league of their own. They are ALL so caring and helpful to the residents and their relatives. Nothing is too much trouble - they go above and beyond in every respect. As a family, we were confident that Dad was being given the best possible care. He was happy and felt safe and valued. Visitors were welcomed and made to feel part of the 'Elmhurst Family'.
Sadly our dad passed away recently but the staff extended their caring ethos to the whole family, making the process of saying goodbye as easy as it could be.

I would recommend this residential home to anyone and everyone. It is outstanding in every category but especially the staff. I cannot thank them enough for the care they gave my dad and hope they realise how very special they all are and how appreciative our family is.

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Review from Pamela H (Wife of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience

I've found Elmhurst Care Home the cleanest and most comfortable nursing home I've been in. My husband couldn't be more cared for with all the staff being kind, thoughtful, caring and mindful of his dignity. The general feel is of a warm, safe and comfortable place to be and the food is wonderful! Very tasty and nicely presented every day and I really enjoy the meals when I eat there. My husband has to have pureed food which is always presented nicely with potatoes piped out on his plate and veg arranged to please the eye too. Staff all seem to get on and work together, no matter what their job and are always cheerful and helpful to all residents. Elmhurst produces a monthly, roughly 16-page newsletter containing residents' celebrations with photos and also photos of animal visitors showing the delight with which they are received. The back page has a list of activities provided every day of the month, all of these tempered to the (limited) abilities of all residents.

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Review from Doreen W (Wife of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

My husband moved into Elmhurst Care Home in January of 2023. The care and attention he receives is second to none. He is always clean, clean-shaven and very well-fed. I have no complaints whatsoever. In my opinion, it is the five star of care homes. The home is spotless, including his ensuite room. He is treated whenever it is needed. The staff will go above and beyond to make him as happy and comfortable as possible.

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Review from M V (Regular Volunteer) published on 3 August 2023 Submitted via Postal Card
Overall Experience

Regular weekly visits convincingly confirm Elmhust Care Home is dedicated to the highest standards. I call it the Hilton - justifiably!

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Review from G L (Friend of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

An excellent nursing home with an EMI facility. Staff are friendly and very caring. Very clean, smells fresh and rooms are nicely appointed.

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Review from J W (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card
Overall Experience

My father moved into Elmhurst Care Home on 11th January 2022. The care he is receiving from all of the staff is excellent. The home is perfect, we can't fault it. We can't put into words how happy we are with his overall care. We fail to understand why the rating for Elmhurst is classed as good, in our opinion, it should be outstanding, in our opinion also, it should be reviewed.

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Review from D B (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card
Overall Experience

My mum has been a resident at Elmhurst Care Home for over eighteen months. The care she has received has been exemplary. the staff are caring, compassionate and friendly and nothing was too much trouble for them. The standard of the food and activities is excellent. They are easy to communicate with and very supportive. The surroundings are wonderful. Elmhurst has always felt like a home from home to my mum. I cannot recommend Elmhurst Care Home enough.

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Review from S D (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience

We are so pleased my mum is at Elmhurst. She has the best care there provided. The staff and the receptionist at the home are always friendly and polite. We appreciate all the care and support given to my mum and the family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (1)

Paula Riley
Paula RileyJob Title:Registered Manager

Elmhurst Care Home is managed and led by Mrs. Paula Riley. Paula has many years’ experience within the health care sector; over 20 years as a Registered Mental Health Nurse. Paula is both a Registered Mental Health Nurse and holds a degree in Specialist Practitioner in Community Health Nursing. Paula’s career has focused on working with older people with mental health needs in hospital, care homes, and community-based services, including assessing and reviewing clients with complex health care needs on behalf of the NHS, and working as a Registered Manager within a small care setting. Paula’s experience and knowledge underpins her passion and commitment to working with older people and providing a high level of care.

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