Elmhurst Care Home

Armoury Lane, Prees, Whitchurch SY13 2EN
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10 53 Reviews
  • Elmhurst Care Home, Whitchurch
Elmhurst Nursing Home is a comfortable accommodation, situated in scenic grounds, that makes the most of a professional care team in order to achieve personalised results.

The team are experienced in the care needs of older people, with general or dementia nursing needs, all services carried out in a way that respects privacy and dignity.

A fabulous range of in-house entertainments and comfortable communal areas make for an active and interesting daily lifestyle.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1574 – £1574
  • Self-Funded Residential Dementia Care: £1664 – £1664
  • Self-Funded Nursing Care: £1772 – £1772
  • Self-Funded Nursing Dementia Care: £1827 – £1827

Hairdressing and podiatry are excluded in your standard fees.

These prices are only a guideline, please contact Elmhurst Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Elmhurst (Shropshire) Ltd

Person in charge

  • Paula Riley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (43)

Elmhurst Care Home Reviews (53)

Total of 53, showing 21-40
10

Elmhurst Care Home has a Review Score of 10 (9.964) out of 10, based on 23 reviews in the last 2 years. Over all time Elmhurst Care Home has 53 reviews.

Overall Experience

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Date Published

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Review from Jackie K (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this facility highly enough. Not only are the buildings bright, cheerful and spotlessly clean but the staff are in a league of their own. They are ALL so caring and helpful to the residents and their relatives. Nothing is too much trouble - they go above and beyond in every respect.
As a family, we were confident that Dad was being given the best possible care. He was happy and felt safe and valued. Visitors were welcomed and made to feel part of the 'Elmhurst Family'.
Sadly our dad passed away recently but the staff extended their caring ethos to the whole family, making the process of saying goodbye as easy as it could be.
I would recommend this residential home to anyone and everyone. It is outstanding in every category but especially the staff. I cannot thank them enough for the care they gave my dad and hope they realise how very special they all are and how appreciative our family is.

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Review from Pamela H (Wife of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found Elmhurst Care Home the cleanest and most comfortable nursing home I've been in. My husband couldn't be more cared for with all the staff being kind, thoughtful, caring and mindful of his dignity. The general feel is of a warm, safe and comfortable place to be and the food is wonderful! Very
tasty and nicely presented every day and I really enjoy the meals when I eat there. My husband has to have pureed food which is always presented nicely with potatoes piped out on his plate and veg arranged to please the eye too. Staff all seem to get on and work together, no matter what their job and are always cheerful and helpful to all residents. Elmhurst produces a monthly, roughly 16-page newsletter containing residents' celebrations with photos and also photos of animal visitors showing the delight with which they are received. The back page has a list of activities provided every day of the month, all of these tempered to the (limited) abilities of all residents.

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Review from Doreen W (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Elmhurst Care Home in January of 2023. The care and attention he receives is second to none. He is always clean, clean-shaven and very well-fed. I have no complaints whatsoever. In my opinion, it is the five star of care homes. The home is spotless, including his ensuite room.
He is treated whenever it is needed. The staff will go above and beyond to make him as happy and comfortable as possible.

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Review from M V (Regular Volunteer) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular weekly visits convincingly confirm Elmhust Care Home is dedicated to the highest standards. I call it the Hilton - justifiably!

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Review from G L (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing home with an EMI facility. Staff are friendly and very caring. Very clean, smells fresh and rooms are nicely appointed.

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Review from J W (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Elmhurst Care Home on 11th January 2022. The care he is receiving from all of the staff is excellent. The home is perfect, we can't fault it. We can't put into words how happy we are with his overall care. We fail to understand why the rating for Elmhurst is classed as good, in
our opinion, it should be outstanding, in our opinion also, it should be reviewed.

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Review from D B (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Elmhurst Care Home for over eighteen months. The care she has received has been exemplary. the staff are caring, compassionate and friendly and nothing was too much trouble for them. The standard of the food and activities is excellent. They are easy to communicate with
and very supportive. The surroundings are wonderful. Elmhurst has always felt like a home from home to my mum. I cannot recommend Elmhurst Care Home enough.

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Review from S D (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are so pleased my mum is at Elmhurst. She has the best care there provided. The staff and the receptionist at the home are always friendly and polite. We appreciate all the care and support given to my mum and the family.

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Review from Jackie M (Wife of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Elmhurst for all they have done for my lovely husband and for the wonderful care, love and kindness of each and every member of the staff. We, as a family, are so glad we made the decision to move my husband to your lovely home two years ago. Even through the pandemic, you
tried so hard to allow us to see him. He was truly loved there. Thank you.

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Review from G M (Brother of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to see my brother since he came into the home. Every visit I made to see him from the main reception to where he was I was welcomed with kind words and a smile. The rooms were clean and well-furnished. My brother is being looked after extremely well which the family do appreciate.
For any person who needs to go in a home, I would definitely recommend Elmhurst Care Home who have first-class staff working there.

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Review from William C (Husband of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My previous experience with any care home was nil, until 2019 when I suddenly realised that I needed one to care for my wife. After visiting others within my area, it became apparent as to which was the most suitable. When we were accepted at Elmhurst Care Home it turned out to be the best possible
answer to our prayers. The 200 words permitted fall far short of those necessary for me to show my gratitude.

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Review from Mark H (Son-in-law of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law became a resident of Elmhurst in August 2022 after a long period of time in hospital due to his dementia. Since his move to Elmhurst and under the care of the Elmhurst team his physical health has improved dramatically. He is far more able. He is happy. He is eating and gaining weight
again. We are confident he is being looked after exceptionally well. From the moment you are greeted at the reception all the way to speaking with the nursing staff you can feel the care and nurturing nature of the whole team. Everything is geared up to giving their residents the best standard of welfare possible, in a warm, friendly atmosphere. All the team can describe how my father-in-law is doing, what he's been up as well as what his likes and dislikes are. Placing anyone into a nursing home is a daunting task but the management team there are always willing to spend time talking to and supporting you so you can be confident of the care your relative is receiving.

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Review from K J (Resident) assisted by family/friend published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. A caring environment in every way. Friendly and compassionate.

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Review from P J (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely nursing home - disciplined and careful about Covid practice. My father has really well cared for. The care has been kind, compassionate and very personalised. The staff are approachable and keen to help. My father has been very lucky in finding this place.

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Review from Norman J (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently passed away, and my memories of Elmhurst, the management and the staff will always be of excellence, professionalism, kindness, caring and fun. I had the highest confidence that Mum would be well cared for; which was particularly important as we live away.
From the very start, she
was made very welcome and quickly settled in, enjoying her interactions with the staff and making friends with other residents. Mum often commented how kind everyone was and how she was enjoying her lady’s life.
The home is well presented and maintained. The staff are bright, cheerful, very helpful and accommodating to visitors. They are knowledgeable, and I am grateful for their excellent advice.
The entertainments team are very ably led, enthusiastic, innovative and, perhaps, more importantly, full of fun. We always enjoyed reading about the monthly activities and future plans. We shall miss the newsletter and its quirky anecdotes.
I have no hesitation in recommending Elmhurst to others.

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Review from S T (Wife of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Elmhurst Care Home to be of an excellent standard with regard to all aspects of care. I would definitely recommend Elmhurst. The staff are wonderful, the care is brilliant and I'll always be grateful for the five-star service they gave my husband.

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Review from Gill T (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 18 months of her life at Elmhurst and she loved it. Though initially reluctant to leave her home she settled quickly. The management, staff and carers at Elmhurst really do care and it shows. Mum was treated with respect and dignity and above all great kindness. She enjoyed the food,
much of it home-grown and benefited greatly from the opportunities to socialise. Though naturally shy, with gentle encouragement she began to enjoy the small group activities, crafts and quizzes and she made friends. After only a few weeks there we noticed an improvement in her general health and well-being. We were always impressed by the cleanliness and general decoration of Elmhurst, Mum appreciated it too and loved her generously proportioned room. Her possessions were respected and her clothes were nicely laundered. Mum was cared for with love and kindness right to the end. We knew that and so did she. My heartfelt thanks to all the staff at Elmhurst.

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Review from Fiona Y (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who suffered from Alzheimer's, was in Elmhurst for the final year of his life, and apart from wishing he could have stayed at home, which had sadly become impossible, I could not have wished for him to have been in a better place. In stark contrast to two other homes he spent time in, Elmhurst
is super clean and doesn't smell (pretty amazing in a dementia wing). The rooms are well-appointed and comfortable, and the whole place is newly refurbished and has a light and airy feel. The staff are all lovely and treated him with kindness, good humour and respect. He wasn't an easy patient, but they worked out ways of coping with him, and when I visited, I found him comfortable and content. In previous homes, he had been climbing the walls desperate to get out but he never once asked to go home from Elmhurst. He was clearly happy and settled there. Having had an experience of three care homes, I can thoroughly recommend this one. It is in a league of its own.

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Review from Amy T (Granddaughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family we can’t thank everyone at Elmhurst enough for everything they do for my Nan. After initially worrying about the change of moving into a care home, my Nan is the happiest we’ve seen her in a long time. All the staff are amazing and would do anything for my Nan and us as a family.
In the situation we’re left in, Elmhurst has gone above and beyond for the residents and families. They have set up a way to communicate to our loved ones. Speaking to my Nan over video chat meant the world with out being able to see her in person.

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Review from Jill W (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmhurst is an amazing care home. Since my Mother in Law moved in, almost a year ago, she has received the very best of care and always treated with compassion and respect. All staff are wonderful - cheerful, highly professional and committed to ensuring that residents reach their potential. It is not
easy putting a relative with dementia into a care home but our family "rest easy" knowing that Mum feels loved and safe. The physical environment is lovely - light and airy, yet homely, with wonderful views from lounges. Always spotlessly clean. Cannot recommend Elmhurst highly enough.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Elmhurst Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Elmhurst Care Home is calculated as follows: ( (267 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 275 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmhurst Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Paula

Paula Riley

Job Title: Registered Manager

Elmhurst Care Home is managed and led by Mrs. Paula Riley. Paula has many years’ experience within the health care sector; over 20 years as a Registered Mental Health Nurse. Paula is both a Registered Mental Health Nurse and holds a degree in Specialist Practitioner in Community Health Nursing. Paula’s career has focused on working with older people with mental health needs in hospital, care homes, and community-based services, including assessing and reviewing clients with complex health care needs on behalf of the NHS, and working as a Registered Manager within a small care setting. Paula’s experience and knowledge underpins her passion and commitment to working with older people and providing a high level of care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmhurst Care Home to verify any information. View our terms and conditions. Elmhurst Care Home has an Enhanced Service - more info.