Elmhurst Care Home

Armoury Lane, Prees, Whitchurch SY13 2EN
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10 58 Reviews
  • Elmhurst Care Home, Whitchurch
Elmhurst Nursing Home is a comfortable accommodation, situated in scenic grounds, that makes the most of a professional care team in order to achieve personalised results.

The team are experienced in the care needs of older people, with general or dementia nursing needs, all services carried out in a way that respects privacy and dignity.

A fabulous range of in-house entertainments and comfortable communal areas make for an active and interesting daily lifestyle.
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Care Provided by Elmhurst Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1574 – £1574
  • Self-Funded Residential Dementia Care: £1664 – £1664
  • Self-Funded Nursing Care: £1772 – £1772
  • Self-Funded Nursing Dementia Care: £1827 – £1827

Hairdressing and podiatry are excluded in your standard fees.

These prices are only a guideline, please contact Elmhurst Care Home to find out the exact price for your requirements.

Contact Elmhurst Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elmhurst Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Elmhurst (Shropshire) Ltd

Person in Charge

  • Paula Riley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Elmhurst Care Home Reviews (58)

10

Elmhurst Care Home has a Review Score of 10 (9.965) out of 10, based on 26 reviews in the last 2 years.
Over all time Elmhurst Care Home has 58 reviews.

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Total of 58, showing 41-58
Review from S T (Wife of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Elmhurst Care Home to be of an excellent standard with regard to all aspects of care. I would definitely recommend Elmhurst. The staff are wonderful, the care is brilliant and I'll always be grateful for the five-star service they gave my husband.
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Review from Gill T (Daughter of Resident) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last 18 months of her life at Elmhurst and she loved it. Though initially reluctant to leave her home she settled quickly. The management, staff and carers at Elmhurst really do care and it shows. Mum was treated with respect and dignity and above all great kindness. She enjoyed the food,
much of it home-grown and benefited greatly from the opportunities to socialise. Though naturally shy, with gentle encouragement she began to enjoy the small group activities, crafts and quizzes and she made friends. After only a few weeks there we noticed an improvement in her general health and well-being. We were always impressed by the cleanliness and general decoration of Elmhurst, Mum appreciated it too and loved her generously proportioned room. Her possessions were respected and her clothes were nicely laundered. Mum was cared for with love and kindness right to the end. We knew that and so did she. My heartfelt thanks to all the staff at Elmhurst.
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Review from Fiona Y (Daughter of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who suffered from Alzheimer's, was in Elmhurst for the final year of his life, and apart from wishing he could have stayed at home, which had sadly become impossible, I could not have wished for him to have been in a better place. In stark contrast to two other homes he spent time in, Elmhurst
is super clean and doesn't smell (pretty amazing in a dementia wing). The rooms are well-appointed and comfortable, and the whole place is newly refurbished and has a light and airy feel. The staff are all lovely and treated him with kindness, good humour and respect. He wasn't an easy patient, but they worked out ways of coping with him, and when I visited, I found him comfortable and content. In previous homes, he had been climbing the walls desperate to get out but he never once asked to go home from Elmhurst. He was clearly happy and settled there. Having had an experience of three care homes, I can thoroughly recommend this one. It is in a league of its own.
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Review from Amy T (Granddaughter of Resident) published on 31 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my family we can’t thank everyone at Elmhurst enough for everything they do for my Nan. After initially worrying about the change of moving into a care home, my Nan is the happiest we’ve seen her in a long time. All the staff are amazing and would do anything for my Nan and us as a family.
In the situation we’re left in, Elmhurst has gone above and beyond for the residents and families. They have set up a way to communicate to our loved ones. Speaking to my Nan over video chat meant the world with out being able to see her in person.
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Review from Jill W (Daughter-in-law of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elmhurst is an amazing care home. Since my Mother in Law moved in, almost a year ago, she has received the very best of care and always treated with compassion and respect. All staff are wonderful - cheerful, highly professional and committed to ensuring that residents reach their potential. It is not
easy putting a relative with dementia into a care home but our family "rest easy" knowing that Mum feels loved and safe. The physical environment is lovely - light and airy, yet homely, with wonderful views from lounges. Always spotlessly clean. Cannot recommend Elmhurst highly enough.
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Review from S N (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place to be inside and out.
Staff are so friendly and caring. Mum has settled in really well. It's like a family to the residents and their family.
No quick turnover of staff so residents see the same people regularly.
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Review from Claire T (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted in July 2019, after a bed becoming available via social services and top up by family. I cannot thank the management and staff enough for their support, kindness and excellent care.
It has been excellent and trustworthy.
As you can imagine, the transition for my mum and dad
has been hard but if it wasn't for this care home giving 100% care and support, they would have found it hard, but didn't.
Thank you.
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Review from Peter W (Son of Resident) published on 12 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been forced to find a care home for my father, I had to look at a few and select the one I felt to be suitable for him. Following a visit to Elmhurst at Prees, I felt this was the one where I could cope with visiting Dad. No smell that I experienced in all the other homes, relaxed people, lovely
staff, I too was made to feel at home. The following months have proved this to be an outstanding home, fantastic care, first-class staff, and great management. Dad is now walking with a frame and has improved dramatically after leaving hospital and having Elmhurst care. Elmhurst is approx 50 mile round trip for me and I try to visit daily, but this is about Dads care not the distance it is from me.
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Review from Alison S (Daughter of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of our family we cannot recommend Elmhurst Care Home more highly. They cared for Mum for a relatively short time however the patience, kindness and thoughtfulness of their care was very much appreciated, making the end of her life peaceful. The environment is calm, immaculately clean and filled
with smiling faces. We visited frequently over the last month at different times of the day and night and always saw residents treated with dignity and respect.


The nursing staff are skilled and responsive. There are regular care staff who are friendly, approachable and obviously very well trained, there was always someone available to talk to who were up to date with Mum's needs. The equipment, bathrooms, beds, furniture, wheelchairs and hoists were all of excellent quality and available to meet residents' needs. They got the big things right but also the little things too like tone of voice and talking to Mum directly even when she was unable to understand or express her opinions.

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Review from Michael R (Son of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to say what an excellent nursing home Elmshurst at Prees, Shropshire is. My Father was staying there from 27th February 2019 until he passed away on the 16th March.
The care and attention he received was above and beyond expected, the staff are so caring and treat the residents with much
respect and dignity. The whole place is like a 5 star hotel.
I will certainly recommend Elmshurst to everyone.
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Review from Graham C (Brother of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my sister twice, December 2018 and February 2019. I visited her at another Care Home in August 2018. The improvement in care provided is striking. Now her hair is cared for, at the previous home it had been lank and untended. Her clothes are her own, at the other home she often was
wearing someone else's clothes.


Staff at Elmhurst were friendly and attentive creating an atmosphere of calm gentleness enhanced by fresh decor.


My sister's room had family photographs that I recognised from her own home. It seemed to be truly her room.


I felt that the staff treated my sister with dignity and respect, exemplified by the staff facilities, rather than taking the easy option of suggesting I used the en suite. My sister would not have been able to give consent for me to use her toilet.


Equally impressive was the pet friendliness. My rescue dog is responsive to the atmosphere and responds well to calm; she was happy even in this new place.

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Review from Paul P (Son of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Elmhurst for palliative care in September 2018. As a family, we have been thrilled with the personal care and attention afforded to Mum throughout her stay. The management team and staff at all levels have been magnificent, demonstrating great kindness to Mum and at all times welcoming
to the family. We have been delighted with the progress made by Mum and feel that this is testimony, both to the professionalism and personal qualities of the staff. Mum certainly enjoys a good deal of banter with her carers! Elmhurst offers a wide range of activities and Mum is unable to join in at present. However, the staff ensure that she does not feel isolated. All in all, it's been a heartwarming experience to date.
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Review from Caroline (Daughter-in-law of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been looking for respite care for my mum-in-law and had visited 9 care homes. Many of the staff were lovely and the rooms great but there was always something that made me keep looking. Within minutes of seeing Elmhurst and meeting the manager, it was obvious this was somewhere special.
Mum-in-law
stayed for 3 weeks and I cannot speak highly enough of the care she received. The staff and management really care and provide as near a ‘home from home’ atmosphere as possible. Mum was treated with dignity and kindness and said the staff were lovely and that she felt she was being ‘looked after”.
The refurbishment has been done to a high standard and whilst still practical it is stylish and comfortable for the residents. Both rooms and clothing are kept immaculately.
For me, Elmhurst is head and shoulders above other care homes I visited and I would not hesitate to recommend.
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Review from Caroline R (Power of Attorney of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When searching for a care home for my friend, my first impression of Elmhurst was of a lovely place being refurbished with love and care.
Having now seen how my dearest friend was treated with every bit of much love and care, I have nothing but admiration both for the management and indeed every single
member of staff.
My friend grew to love and trust them all and they made the last few months of her life both comfortable and as happy as possible.
Her end of life care was exemplary.
I have told my daughter that if I ever become too difficult to manage she is to send me there.
I couldn't go anywhere better.
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Review from G E (Son of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly about the staff, very friendly and courteous. The home is privately owned and from the owner down, this is reflected through the staff. The home is being refurbished to a really good standard. My mother always remarks on how nice the food is, the rooms are cleaned regularly
and mums clothes are always kept neat and tidy.
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Review from Rebecca (Daughter of Resident) published on 1 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only with you for 9 days - yet I can honestly say she was treated with the respect, professional care and kindness as if she were a member of your own family and for that, we will always be grateful. The refurbished building is going to be fantastic and in such a beautiful rural setting. But
it is the new management that makes the difference. I cannot praise the staff enough.


From the initial assessment to the last few hours of our mother’s life, you were all amazing. I know that mum received the best of care. The manager, well I shall never forget the way you spoke to mum, with great sympathy and tenderness, yet with clarity and professionalism. You also knew how desperately tired and of course heart-broken we were and you helped us through that tortuous process with compassion too. What an incredible job. This is such a sad time in anyone’s life. I’d like other families to know that their loved one will be looked after in a tremendously supportive and compassionate environment.

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Review from Alan H (Nephew of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is wonderful, the staff are perfect, the management is first class.
Since the home has been refurbished it has created a very homely atmosphere for residents and visitors alike.
Visitors are treated with the greatest respect.
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Review from Mark H (Son of Resident) published on 5 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the new owners and management took control of Elmhurst, it is clear to see that they have a passion for what they do and the way they treat their residents. They came in with plans to refurbish the home and have just moved their current residents into the 1st refurbished wing. The quality and
standard of work carried out is extremely good. My Mum loves her new room and along with the new technology they have incorporated into the refurbishment, I am happy in my mind that she is living in a safe, secure and friendly environment where her dignity is respected at all times. The staff at the home are very caring and nothing seems to much trouble for them. The second phase of the refurbishment is now underway and the new owners should be commended for the way they have raised the standards of the home. I would not have any problem recommending Elmhurst to anyone looking for residential care.
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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Elmhurst Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Elmhurst Care Home is calculated as follows: ( (301 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 310 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmhurst Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Paula

Paula Riley

Job Title: Registered Manager

Elmhurst Care Home is managed and led by Mrs. Paula Riley. Paula has many years’ experience within the health care sector; over 20 years as a Registered Mental Health Nurse. Paula is both a Registered Mental Health Nurse and holds a degree in Specialist Practitioner in Community Health Nursing. Paula’s career has focused on working with older people with mental health needs in hospital, care homes, and community-based services, including assessing and reviewing clients with complex health care needs on behalf of the NHS, and working as a Registered Manager within a small care setting. Paula’s experience and knowledge underpins her passion and commitment to working with older people and providing a high level of care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmhurst Care Home to verify any information. View our terms and conditions. Elmhurst Care Home has an Enhanced Service - more info.