The Uplands

Clayton Way, Bicton Heath, Shrewsbury SY3 8GA
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9.5 29 Reviews
  • The Uplands, Shrewsbury
The Uplands care home in Shrewsbury provides nursing care for older people and those with dementia.

The purpose-built care home offers care for up to 81 people.

Every bedroom is ensuite and has wifi as well as a nurse call system and a private telephone.

Residents can choose from a wide range of activities including Oomph! activity sessions as well as baking, bingo, arts and crafts and gardening. There are also new, innovative activities on offer such as line dancing and laughter yoga, plus trips to Theatre Severn and Chester Zoo.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1498
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1499
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact The Uplands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mary Ballesteros (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors are welcome at all times, although outside normal hours access has to be requested via an intercom system

Parking

  • Parking is available

The Uplands Reviews (29)

9.5

The Uplands has a Review Score of 9.5 (9.464) out of 10, based on 18 reviews in the last 2 years.
Over all time The Uplands has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Uplands
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Total of 29, showing 1-20
Review from M C (Wife of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was as resident on Meole ward for a short time with dementia, the care given by the Nurses and carers was excellent. During the later stages they provide us with food and coffee.
The family cannot thank them enough for what they did for us.
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Review from Judith W (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at The Uplands for 15 months, during which time she received excellent care, always delivered with great compassion and efficiency. It was a very difficult time for mum and all of the family. We experienced some very emotional times but through all of this we felt upheld and supported
by all of the staff group, including reception, domestics, maintenance, kitchen, activities, carers, nurses and management. We will always remember The Uplands staff with great fondness and appreciation.
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Review from David H (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only there for 3 weeks but thought The Uplands is a wonderful place and that the staff were all fantastic. Nothing was too much trouble. They were also great with the family as well at a very tough time for us all. Thank you for all of your help and support
Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you so much for your kind words and it was a pleasure to care for your mother. We are pleased to have had the opportunity to care and support your family during such a difficult time. Best regards.

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Review from S S (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are caring, empathetic and respect patients' dignity. One issue is newly trained staff not fully up to date with systems before being left in charge. Maintenance staff are unfriendly and not approachable. Meals are not always hot when given to patients due to staff being called to do other
duties, so meals are not served in good time. The unit could benefit from kitchen staff serving meals.
Reply from Marie Anne Ballestero, Home Manager at The Uplands

I appreciate your feedback and we will be looking at all the concerns raised as it allows us to identify areas for improvement and work towards providing the best possible care for our residents. Please feel free to reach out at any time.

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Review from Susan B (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only been here for a short period but has settled in really well. The staff are very helpful and patient with him. They treat him with respect and care. Everyone is friendly and helpful to us too which is very reassuring. Any questions are answered without hesitation.
Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for taking the time to share your feedback with us. We are delighted to hear that your father has settled in well and that our staff have been helpful, patient, and respectful towards him. Providing a welcoming and supportive environment for our residents is a top priority for us, and we are glad to hear that you have also experienced friendliness and helpfulness from our team.

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Review from Maureen E (Sister of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister receives excellent ongoing care for a very grim condition she has lived with for several years.
Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for sharing your feedback about The Uplands and the care your sister receives. It's heartening to hear that your sister is receiving excellent ongoing care. Your positive review not only highlights the good work being done at The Uplands but also serves as encouragement for others who may be considering similar care options for their loved ones facing health difficulties. Thank you for sharing your experience.

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Review from J W (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all staff throughout The Uplands to be kind, caring and compassionate. There have been minor issues in relation to things like laundry, missing clothes etc. but on the whole, we are pleased with the care provided.
Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for your feedback. We are glad to hear that you find the staff at The Uplands to be kind, caring and compassionate. We understand that there have been some minor issues regarding laundry and missing clothes and we apologize for any inconvenience this may have caused. We appreciate your overall satisfaction with the care provided and will address the concerns raised to ensure a better experience in the future. Thank you for sharing your thoughts with us.

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Review from Folkert V (Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
For a younger person in a nursing home, this is still a good place to be. I would have loved it if this was closer to the town center, so it would have been easier to go anywhere. The management is trying their best to keep the service improving and is very approachable.
The staff are all very friendly
and caring, but you have got the odd language barrier. The food at this home is okay, although I would like to see more variety.
The rooms are a reasonable size but might be a bit cramped for younger physically disabled people. There are activities for all, with a lot of artists/entertainers coming into the home.
Reply from Marie Anne Ballestero, Home Manager at The Uplands

It’s heartening to know that you have found the staff at the nursing home to be friendly and caring. We acknowledge your mention of occasional language barriers and will take steps to address this issue to ensure effective communication with all residents. Your feedback helps us in our continuous efforts to provide a supportive and enriching environment for all residents at the nursing home.

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Review from S M (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone from front of house (reception) carers, nursing team, maintenance, kitchen staff, and cleaners are amazing. Would highly recommend it.
Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for your positive feedback! We are delighted to hear that you had a great experience with all the staff members at the facility. Your recommendation is greatly appreciated. We strive to provide excellent care and service to all our residents and visitors. If you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing our facility!

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Review from A M (Granddaughter of Resident) published on 25 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran came in a short stay as she wasn't well enough to go home from hospital.
We found the care and whole service to be excellent. She enjoys doing activities that are on most days.
We also like the fact that she can have her hair and nails done. I would definitely look at here again if we ever
need to.
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Review from Cynthia C (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has gone into The Uplands, as a dementia patient, the last six months have been the most settling and reassuring time for us, as a family. To see my husband smile and engage with us and all. The staff allows us to enjoy quality time with him, we have only ever been met with warm, kind
and caring help and support from all the management, nurses and all the professional and hardworking carers from day one of my husband's Uplands journey. Finding the right home to meet all different patients' wants and needs is very hard to find, as family. The Uplands treat every resident with dignity and respect. Thank you so much.
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Review from Paul R (Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It works well and very pleasant.
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Review from Mike G (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have spent a lot of time at The Uplands visiting my mother.
At all times, the staff on Dorrington have been amazing. Displaying great levels of care and being prepared to go the extra mile to ensure residents are as comfortable as practicably possible.
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Review from Kelly D (Granddaughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at The Uplands for a couple of years and has been very happy. During Christmas, she was kept very busy with enjoyable activities which was amazing for her mental health, she had been feeling down but socialising in the activities gave her the boost she needed. At Christmas, as a family,
we were so happy the home bought her a personalised Christmas present, it really put a smile on my nan's face. Her room has also been redecorated and it's lovely and homely, her room is kept lovely and clean. My nan is very happy living at The Uplands.
Reply from Ollie bamberger, RM at The Uplands

Thank you for your lovely review! We always strive to provide the best care possible and love hearing the good impact it has on everyone involved in the home.

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Review from S B (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't say enough about the home. Very caring staff. Good manager. Lots of entertainment and good menu choices. My mum is happy and is always clean and tidy when I visit. Had a lovely Christmas with staff and families.
Reply from Mary Ann Ballesteros, Home Manager at The Uplands

Thank you for your good review. I am glad your mom is happy here. Please do not hesitate to raise any issue with us. We are happy to assist.

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Review from T H (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion given to my dad was amazing - from the managers to the nurses - the carers - the activities staff - the general maintenance staff and the domestic staff, I could not fault the commitment to giving the best care possible. I can recommend The Uplands Nursing Home to anyone considering
nursing residential care for their loved ones. My dad suffered with dementia among other illnesses and was a resident on the Meole Unit - I felt like part of the family and was made to feel very welcome every time I visited - I was kept up to date with every aspect of my dad's care.
Unfortunately, my dad passed away due to his illnesses but I wouldn't have gotten through this very difficult time without the care and support of the wonderful staff at The Uplands.
Reply from Mary Ann Ballesteros, Home Manager at The Uplands

Thank you for your lovely review. It was an honour to care for your father and to support the family during these difficult times. Please keep in touch with us.

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Review from Ikechukwu I (Nephew of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in London and my uncle lives in Shropshire on his own.
I called the home to inquire and they were able to admit my uncle at a short period of time. It was a big relief the management team was able to organise everything. I came to visit him during Christmas and I was amazed to see the improvement
in his health. The staff were very friendly and the home was clean. My uncle appeared very happy. He’s now back home and if he needs to go back home again, I will never hesitate for him to go back to The Uplands.
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Review from N C (Wife of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
It certainly would not be my first choice of nursing home in Shrewsbury.
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Review from Mark B (Brother of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was very happy at The Uplands Care Home albeit for a short stay. In my opinion The Uplands is a very well-run care home, the staff are all first-class which made my brother's last days very peaceful.
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Review from J B (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum would want us to sincerely thank everyone at The Uplands for the kind and attentive care she received during her all too short stay. We wouldn't fault anything. Rooms were always clean, laundry was excellent (smelling fresh and ironed). Food was homecooked and lovely. Every member of staff we met
(at all levels ranging from the front desk, the amazing cleaning staff, the warm hearted caregivers and the compassionate nursing) was absolutely amazing.
People were knowledgeable and thoughtful, respectful and helpful both to mum and us as a family. We appreciated being made aware of the options and being involved in the decisions. We were kept informed at all stages and supported as a 'whole' right through to the peaceful end.
Reply from Ollie Bamberger, RM at The Uplands

Thank you for your lovely review! We always strive to provide the best care possible and love hearing the good impact it has on everyone involved in the home.

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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for The Uplands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.464 for The Uplands is calculated as follows: ( (129 Excellents x 5) + (59 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 209 Ratings = 4.464
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Uplands is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Mary Ann

Mary Ann Ballesteros

Job Title: Registered Manager Joined: 2023

Hi, I’m Mary Ann and I’m the Home Manager at The Uplands.


I joined Bondcare in 2020 as I had the same vision as them in regard to person-centred care for the residents of our homes.


Having started my career as a Registered General Nurse, I bring more than 20 years of nursing and managerial experience in the care sector.


I am excited to be leading a team of committed and compassionate individuals on behalf of Bondcare, I strongly believe residents should be at the heart of everything we do here and I will be leading the way in ensuring care is tailored to their individual needs.

Fizz

Fizz Thomas

Job Title: Deputy Manager Joined: 2023

I have over 30 years of experience in nursing and managerial roles within the care sector, I am passionate about providing quality care and dignity at all times. since joining The Uplands in January seeing the smiles and friendly greetings on residents' and relatives' faces alike fills me with happiness.


In my spare time, I am a keen gardener and love to travel and regular babysitter for my grandchildren.

Suzanne

Suzanne Bellingham

Job Title: Administrator Joined: 2023

I joined The Uplands in January after an extensive career in care and finance.


My favourite part of My job is spending time with all our lovely residents and getting to know them and their life stories.

Barry

Barry Nutton

Job Title: Head of Maintenance Joined: 2018

I have been working at The Uplands since May 2018, with vast experience in maintenance, building and DIY within a care home setting.


Barry ensures that residents live in a place that’s proactively inspected and brilliantly maintained at all times.


In his free time, Barry enjoys playing the drums, singing, dancing and spending quality time with his family.

Luke

Luke Empson

Job Title: Chef Joined: 2019

Luke has over 10 years of experience as a trained Chef, he has been working at The Uplands since 2019 and enjoys being a part of a 5-star home working with a great Manager and team. Luke enjoys putting a smile on the resident's faces every day with the delicious meals he prepares.

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Alison, Ruth, Joe

Job Title: Activities Team

Welcome to the vibrant and dynamic Activities Team at The Uplands. We are a dedicated group of professionals committed to enhancing the lives of our residents through engaging and stimulating activities. With a deep understanding of the unique needs and interests of individuals in care, we strive to create a warm and inclusive environment that fosters joy, companionship, and personal growth.


Our team is composed of compassionate individuals who possess a wealth of experience in recreational therapy, social work, and elderly care. We believe that every resident deserves a fulfilling and enriching lifestyle, and we work tirelessly to design programs that cater to a wide range of preferences and abilities. Whether it's physical exercise, intellectual challenges, or creative pursuits, we ensure that our activities are tailored to meet the diverse needs of our residents.

Frequently Asked Questions about The Uplands

What types of Care is The Uplands registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Uplands have?

There are 81 Single Rooms.

What are the Facilities & Services at The Uplands?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Uplands to the centre of Shrewsbury?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Uplands to verify any information. View our terms and conditions. The Uplands has an Enhanced Service - more info.