The Uplands

Clayton Way, Bicton Heath, Shrewsbury SY3 8GA
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9.6 29 Reviews
  • The Uplands, Shrewsbury
The Uplands care home in Shrewsbury provides nursing care for older people and those with dementia.

The purpose-built care home offers care for up to 81 people.

Every bedroom is ensuite and has wifi as well as a nurse call system and a private telephone.

Residents can choose from a wide range of activities including Oomph! activity sessions as well as baking, bingo, arts and crafts and gardening. There are also new, innovative activities on offer such as line dancing and laughter yoga, plus trips to Theatre Severn and Chester Zoo.
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Care Provided by The Uplands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1498
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1499
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact The Uplands to find out the exact price for your requirements.

Contact The Uplands to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Uplands to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Mary Ballesteros (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Visitors are welcome at all times, although outside normal hours access has to be requested via an intercom system

Parking

  • Parking is available

The Uplands Reviews (29)

9.6

The Uplands has a Review Score of 9.6 (9.604) out of 10, based on 17 reviews in the last 2 years.
Over all time The Uplands has 29 reviews.

Overall Experience
  • 22
  • 6
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  • 1
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Date Published
  • 29
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  • 3
  • 17
  • 12
Reviewer Connection to The Uplands
  • 14
  • 5
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  • 1
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Total of 29, showing 21-29
Review from S B (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion and kindness shown and given to my mum was amazing. Mum needed respite care and I have no doubt that the speed of her recovery was mainly due to her stay at the Uplands. Every single person who came into contact with mum were first class.
Reply from Marie George, Home Manager at The Uplands
Thank you so much for writing such a lovely review of our home. We very much appreciate you taking the time to do so and most importantly, that you were happy with the care given to Mum.
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Review from Kay S (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum received at The Uplands was excellent. The staff who looked after Mum were always considerate, respectful, patient and so kind. In the last few days of Mum's life, they supported all the family with sensitivity and compassion. The Uplands is outstanding.
Reply from Marie George, Home Manager at The Uplands
Thank you for taking the time to write a lovely review, it is greatly appreciated. It was a pleasure to care for Mum and we are thankful to have been able to do so.
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Review from Gilli B (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her last 5 months at The Uplands happy with her robotic cat Tiddles, it was a hard decision but she actually flourished within the care of "her Nurses" and we were able to visit most days despite covid and we are very grateful for all the staff's most capable professional care it made the
journey so much easier for us all. Thank you.
Reply from Marie George, Home Manager at The Uplands
Thank you for your kind words and for taking the time to write a review of our home. Our best wishes to you and your family. It was a pleasure to care for Mum.
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Review from G C (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on the ward where my mother spent five months, were outstanding and I cannot thank them enough for the high level of care and kindness that she received.
Reply from Marie George, Home Manager at The Uplands
Thank you so much for your lovely comments and for taking the time to complete a review of The Uplands. We very much appreciate your feedback.
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Review from Valerie J (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and care that my mother received during her stay at The Uplands made her happy and safe. We are grateful to all the staff who were friendly, professional and knowledgable and who supported us through a difficult time.
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Review from Christine O (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had an amazing stay at The Uplands. I went in three or four times a week and noticed all the staff spoke to residents in a jolly and friendly way and couldn't do enough for them, including cleaners. Front desk - always helpful. Food - what can I say, from a qualified chef, it was brilliant
- she loved the fruit crumbles. Well done The Uplands.
Reply from Marie George, Home Manager at The Uplands
This is a lovely review of our home. Thank you from all of us for taking the time to write it. All the feedback we receive is important to us and we will ensure your comments are fed back to staff.
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Review from Jill W (Wife of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for over five years. He has been cared for in every possible way I would want. I am very grateful for this. I visit every day and see how well everyone of the residents are cared for on Dorrington Unit. I am a retired nurse, so feel I can give an honest opinion.
Reply from Marie George, Home Manager at The Uplands
Thank you for taking the time to complete such a lovely review of The Uplands. Your feedback is very much appreciated and we are so pleased that you are happy with the home and care that we provide…read more
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Review from D S (Wife of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is excellent. The home recently changed hands so things could change. It does need more permanent staff as it relies a lot on agency staff. I believe this is the case in all nursing homes. Regular, permanent staff are really important in dementia units. The regular staff
are all brilliant.
Reply from Marie George, Home Manager at The Uplands
Thank you for taking the time to complete a review of our home. Social care has struggled during the pandemic to recruit staff, but thankfully things are starting to pick up. Whilst we would choose…read more
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Review from Tish E (Granddaughter of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following my concern for my Great Nan, all my worries were put at ease after speaking with the home's manager.
She called me back very quickly and reassured me that my Nan is in capable hands. It's not easy leaving a loved one in the hands of a stranger and this is her first time so we want it to
be comfortable for her.
The manager assured me that my Nan is okay and is well looked after!
Reply from Carey Bloomer, Managing Director at The Uplands
Thank you for taking the time to respond. We understand how difficult it is when leaving a family member in the care of complete strangers. Our staff are always there to answer any questions you may…read more
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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for The Uplands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.604 for The Uplands is calculated as follows: ( (129 Excellents x 5) + (58 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 197 Ratings = 4.604
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Uplands is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Mary Ann

Mary Ann Ballesteros

Job Title: Registered Manager Joined: 2023

Hi, I’m Mary Ann and I’m the Home Manager at The Uplands.


I joined Bondcare in 2020 as I had the same vision as them in regard to person-centred care for the residents of our homes.


Having started my career as a Registered General Nurse, I bring more than 20 years of nursing and managerial experience in the care sector.


I am excited to be leading a team of committed and compassionate individuals on behalf of Bondcare, I strongly believe residents should be at the heart of everything we do here and I will be leading the way in ensuring care is tailored to their individual needs.

Fizz

Fizz Thomas

Job Title: Deputy Manager Joined: 2023

I have over 30 years of experience in nursing and managerial roles within the care sector, I am passionate about providing quality care and dignity at all times. since joining The Uplands in January seeing the smiles and friendly greetings on residents' and relatives' faces alike fills me with happiness.


In my spare time, I am a keen gardener and love to travel and regular babysitter for my grandchildren.

Suzanne

Suzanne Bellingham

Job Title: Administrator Joined: 2023

I joined The Uplands in January after an extensive career in care and finance.


My favourite part of My job is spending time with all our lovely residents and getting to know them and their life stories.

Barry

Barry Nutton

Job Title: Head of Maintenance Joined: 2018

I have been working at The Uplands since May 2018, with vast experience in maintenance, building and DIY within a care home setting.


Barry ensures that residents live in a place that’s proactively inspected and brilliantly maintained at all times.


In his free time, Barry enjoys playing the drums, singing, dancing and spending quality time with his family.

Luke

Luke Empson

Job Title: Chef Joined: 2019

Luke has over 10 years of experience as a trained Chef, he has been working at The Uplands since 2019 and enjoys being a part of a 5-star home working with a great Manager and team. Luke enjoys putting a smile on the resident's faces every day with the delicious meals he prepares.

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Alison, Ruth, Joe

Job Title: Activities Team

Welcome to the vibrant and dynamic Activities Team at The Uplands. We are a dedicated group of professionals committed to enhancing the lives of our residents through engaging and stimulating activities. With a deep understanding of the unique needs and interests of individuals in care, we strive to create a warm and inclusive environment that fosters joy, companionship, and personal growth.


Our team is composed of compassionate individuals who possess a wealth of experience in recreational therapy, social work, and elderly care. We believe that every resident deserves a fulfilling and enriching lifestyle, and we work tirelessly to design programs that cater to a wide range of preferences and abilities. Whether it's physical exercise, intellectual challenges, or creative pursuits, we ensure that our activities are tailored to meet the diverse needs of our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Uplands to verify any information. View our terms and conditions. The Uplands has an Enhanced Service - more info.