Ashcroft Hollow Nursing Home

Thank you to all of the team at Ashcroft Hollow for looking after my dad during his time with you. The home had such a friendly and kind vibe from the moment we stepped into the reception. All staff are efficient, friendly and caring at all times. Like many people, we were worried when the time came to place Dad into care and the staff helped to alleviate those fears with reassurance and guidance. He settled quite quickly and made a friend in another resident. He was always well cared for and treated with respect. He spoke about his carers and nurses with humour and a smile, which we witnessed on many occasions. We felt like we had our relationship restored to being his children, not his carers. Access to Dad was limited at times due to Covid but we always had updates from the home and could see him through the window to keep in contact. We always felt the procedure for visitors to keep everyone safe during Covid measures was quick and easy. The home encouraged us to take Dad on outings and he was always ready and waiting for us with a smile. We were kept up to date with all medical issues and about his well-being. The nurses involved with his end of life care were excellent. I can't thank the staff involved enough for making his last moments as pain-free as possible and allowing him to pass with dignity and family present. No passing of a parent is easy but I can honestly say the support received was not just for my dad but myself and the family was very much appreciated. Thank you again to all of the staff because you are a team, from the management to the lady who brings the tea trolley, everyone with a smile and ready to help.

For the 5 weeks my grandad was in Ashcroft's care he was very much looked after. Staff were also keeping us informed of any concerns when weren't able to visit during covid times.

Very caring, pleasant, and respectful.

My Dad is not your typical care home resident, he has other unusual needs. We as a family were extremely worried as to how moving to a care home would affect him. I am pleased to say that it has been a positive outcome and Dad settled very well and quickly due to the care and consideration he has received at Ashcroft.

Our Uncle was only a resident here for a short time, needed palliative care. During this time he was well looked after with care and dignity. The nursing team and staff were excellent. All our questions were answered and information provided when not available face to face (because of Covid restrictions) but over the telephone.

This home is going from strength to strength since the new manager has taken over. She has improved the service to no end. The staff are very caring, nothing is too much trouble for them. I have seen a big difference in Mom, she is very settled and says all of the staff are lovely to her. The manager works very hard and all the staff as well. The home is very well kept, clean and no nasty smells. These staff deserve to be recognised for their very hard work. They have kept the residents very safe during the pandemic. Thank you to you all.

My friend has been a resident for over 4 years. I have always been impressed with the care she has received. Also, the communication from the staff, if I needed to be informed, was/is second to none.

My friend has always had exceptional care here, nothing is too much trouble and she is always clean and well cared for and nothing is too much trouble, she enjoys the food which is well presented and enjoyable. She enjoys the banter with the staff who are always kind. She is very happy here.

Staff all friendly and welcoming on every visit. Clean and tidy home at all visits. All maintenance carried out as soon as brought to attention.

Excellent care. The staff are very competent. A well-run home. The residents and family are kept well-informed of progress/care etc. Very clean surroundings. The food is lovely (despite one or two experiments that go wrong)

The staff at Ashcroft Hollow Nursing Home have looked after my Dad extremely well and nursed him very well.

All the staff at Ashcroft Hollow Care Home are extremely helpful, they cannot do enough for you and our Dad. They are all so friendly, caring and understanding of our father's needs and our needs. We would like this opportunity to thank all the staff, management, cleaners for all their hard work and kindness at this sad time of our father's death.

Mom has resided at Ashcroft Hollow since May 2014 and it has undergone a few staffing changes but a lot have worked with mom since day one. The staff are caring and treat residents in a respectful manner and for me always treat as individuals. Mom has been unable to converse due to a debilitating stroke but this didn't stop staff from understanding what mom's needs were by her mannerisms and just knowing her expressions. Sadly mom passed away in January (not Covid related) and her end of life care was second to none and I couldn't have asked for more. Throughout Covid one of the housekeepers video-called my sister and me twice a week and we were able to see and chat to mom right to the end, even Christmas morning. Above and beyond! From 2014-2021 a genuine home from home and currently at its best ever. The staff care and do their best at all times given restraints. To the nursing staff, carers and housekeepers and anyone that cared for mom we thank you from the bottom of our hearts.

My nanny has been in Ashcroft Hollow for over a year now. I am grateful for the loving care that the staff provide and how kind and generous with their time they are. The staff are very welcoming but they go above and beyond to ensure the residents' needs are met. During the lock-down, we have been unable to visit nanny but the staff have organised many video chats and have enabled us to maintain that close family bond we have. Words cannot describe how important this is to us and I want to thank all of the staff for helping us to maintain that vital link. It is wonderful to see how well staff get on with my nanny and she is clearly valued and treated like one of the family. Thank you for your continued care, you are all invaluable.

We would like to express our thanks and appreciation to the dedication of the staff and management at Ashcroft Hollow during the covid19 lockdown. You are all doing a wonderful job. Thank you.

The home is amazing and the staff are excellent. Carers, kitchen, housekeeping they have all been angels, they are so supportive not only with my husband but to me as well. I would highly recommend them. The home is so clean and bright.

Very good care.

Great care home. Nothing is too much trouble, residents are well looked after. The home is very clean and always smells beautiful. The decor is quirky and lovely and the atmosphere is homely and happy. The food here is delicious: you can visit whenever you want. All the staff are very welcoming and friendly.

We found the care home to be very good in caring for our dad. He went in on 22nd May 2018 and lost his battle with dementia on 25th October 2018. They were especially good towards the end of life care. Staff were excellent.