Kings Bromley Care Home

I should like to express my heartfelt thanks to Kings Bromley Care Home's manager, the principal carer for my mother-in-law, the nurse who provided care in her last hours and, indeed, to all the staff at Kings Bromley. Coming to the home for the last few days of her long life meant Mum had 24/7 care in peaceful surroundings, with immediate access to end-of-life support and that we were free to be her family, spending as much time as we liked with her, whenever we liked. This was immensely helpful to her and to us at a difficult time. (I cannot assess value for money as Mum's care was not funded by us.)

Sat with a special member of my life in King's Bromley care home on a visit, right away the staff are extremely friendly and helpful in turn obviously gives the residents a nice happy life together. I can't thank the staff enough for looking after a special friend for her friends and family, she looks very well and happy with life. Long may this continue and thank you from the bottom of my heart.

I visited my cousin as I am from Canada. I had made email contact with the manager a couple weeks before our visit and she was most gracious letting me know of any restrictions and keeping in contact as we neared the time of our visit. The staff were very kind directing us in and out of the home where my cousin now resides with advanced dementia. I do not “do” social media at all, but I am able to access the Kings Bromley social media page. Being a retired teacher and having worked with special needs children for many years, I am very impressed with the many crafts and activities with which the staff engage with the residents. The intent is to keep body and mind active for as long as possible as this appears to be done with great care and love. It is a demanding job for staff and there is much burnout in the field so a great accomplishment for Bromley Care, the staff with regard to talking and touching as well as basic care is very much in evidence.

Our mother went into Kings Bromley Care Home in February 2023 following a brief spell in hospital after a fall and significant worsening of her dementia. We were worried about how mom was going to be, but from the first moment we were reassured that she was going to be well looked after. Right from the beginning the team were attentive to mom's needs and have been proactive in changing care as her needs changed. As Mom needed high levels of nursing care we have been impressed with the numbers of nurses on site, their professionalism and how they have kept us informed and engaged throughout Mom's care. Although the scheme is of the older design and grounds are in need of a bit of TLC. The care and attitude of staff more than make up for this. They are kind, attentive and helpful. We also thought the staff ratio was excellent as there always seemed enough staff about to get help from if needed.

I wouldn't hesitate to recommend this home for a loved one.

I would recommend this care home.

She displayed a deep understanding of my relative's complex needs and showed both professionalism and compassion.

Ever since my nani came to this care home, she really deteriorated and her health went down. No communication, no care in this home. The home needs a new manager.

We had cause to complain about the following issues: The resident needed her food to be cut up because of weak hands. This was not done on several occasions. We found her dithering with cold because of a faulty radiator. She fell out of bed one morning and broke her hip but an ambulance was not called until the evening. The pressure-sensitive mat was not working on some occasions, and sometimes not even plugged in. She had a deep scratch on her collar bone which the home said was caused when she scratched herself. She had no nails. We were shocked to receive notice that the home had asked for a transfer, because of our constant complaints. Social Services refused this request when they investigated. Our relative passed away shortly afterwards and had obviously been unfit to be moved. We were rarely made to feel welcome by the staff, who we found to be negative and uncooperative. The accuracy of the information given when we telephoned was inconsistent.

I hope this review will assist and give confidence to anyone who is trying to choose residential care for a relative or friend. Its a lovely place to be!

Mum who is 89 years and suffers from dementia was admitted to Kings Bromley Nursing Home in September 2022. Prior to this, she spent 6 months in and out of different hospitals, she was extremely weak frightened and unhappy. 4 months later the difference is remarkable thanks to the wonderful staff at the home. Mum is now happy and content, it's wonderful to see her being so well looked after and smiling again. The home is very well led and everyone works extremely hard and gives their absolute best. I cannot praise them or thank them all enough for the wonderful work they do not just for mum but for all the residents in their care.

My husband has been a resident of Kings Bromley Care Home since 2018. I cannot emphasise enough the wonderful care he receives. Nothing is too much trouble and he is always treated with respect and dignity. The staff are so kind and caring and I am treated as one of the family. I would not hesitate in recommending Kings Bromley to anyone who is looking for first-class and friendly care for a dear relative.

My auntie suffered a stroke and has slight dementia. She has been at Kings Bromley since the end of September, she has made a few friends in the main lounge and at mealtimes. She loves the food, especially the puddings. She also likes some quiet time in her room listening to music. When we visit we are offered tea or coffee and made to feel welcome. She is very happy in the accommodation. If she needs help there are always carers or nurses around.

My mother was at Kings Bromley for 2 years and made good friends with both staff and residents. She felt loved right until her sad death in September 2022. I would recommend this care home for the loving care and friendship my mother and our family received. Thank you.

Thank you.

Over the past 4 years, my sister-in-law/friend has received wonderful care at Kings Bromley. Though she cannot express herself she smiles a lot which to me speaks volumes. The staff are always friendly and welcoming. I am always impressed by the wide range of activities provided and the fact that every special occasion is celebrated. Their social media page is well worth seeing.

Friendly staff who always have time for us.

Wonderful staff.

Mum arrived at Kings Bromley Care Home on her birthday. The manager called me before to understand as much about her as possible. Made to feel very welcome and special on her birthday. Mum has terminal cancer but has also lost the use of her arms through muscle degeneration myositis. The carers and specifically the nurses, care for her with compassion, kindness and warmth and Mum told me she was very happy to be there. After her rapid decline in capability and diagnosis. Kings Bromley Care Home is very impressive home. Value for money: unsure of the cost as Mum was funded for her month there.

My family and I will always be grateful for the care he received.